FCI CCM, Inc. is one of the pioneers in offering CCM as managed services. We help organizations transform their customer communications management processes. Our services are based on leading platforms like HP Exstream, GMC Inspire and Doxee. FCI serves a gamut of small-medium businesses and enterprises that come from a diversified industry verticals such as banking, insurance, financial-institutions, telecom, healthcare and utility.

1. ©FCICCM, Inc.
Overview
Customercommunications forinsurancecompanies hasshiftedfromprint,mail &fax toa mix of print,
email,mobile,smartdevicesandsocial mediainashort spanof time. Organizations usingconventional
tools,continuouslystruggle forfasterturnaroundtime andcentralizedprocessforeachformatof
communication. There are afewmoderntoolsavailablethatcanhelp,butsome organizationsare not
able to implementthemdue tohighinvestmentbarriersandotherslackexpertise. FCICCM,Inc. bridges
such gapsby offeringendtoendcustomercommunicationsmanagement(CCM) servicesthatuses
leadingCCMtoolsthat helpsorganizationsmanage theircustomercommunicationseffectivelyandsave
costs.
Our Services
 Strategy & Roadmap –Assessmentof currentcustomercommunicationstrategy,technologyand
future roadmap
 Implementation Services –Extensive experience innew platformimplementationservices
 Migration –Fromone documentcompositiontool toanother
 Version Upgrades – Of CCM Applicationsfromone versionof platformtothe next
 Modernization & transformation –Feature addition- interactive functionality&social,mobile
integrationanddocumenttransformationservices
 Managed Support –L1, L2 & L3 managedsupportand template management
 Quality Assessment & Testing – Output,comparisontesting&automated testingusingindustry
tools

2. ©FCICCM, Inc.
FCI Advantage
1. Managed Services:End to endcustomercommunicationsmanagementundermanaged
approach.
2. Modular Approach:Limitedengagementforone ormore processes/modulebasedon
requirement.
3. Flexible Engagement Option:Fixedprice orT&Mengagement,nolongtermcommitment
needed.
4. Industry Best Practices:We follow state-of-the-artprocesses andinternational quality
standardsto deliverprojects.CertifiedforISO9001:2008, ISO27001:2013, and PCIDSS.
5. Turnaround Time Advantage:Offshore deliverycentergivesyoutime zonedifference
advantage.Roundthe clockservice availabilityhelpsfaster
6. Proven Track Record:Six decadesof industryexperienceandbeenapart of customer
communicationsrevolution.Ourexperience helpourclientsadoptefficientstrategies.
7. Competitive Pricing:Tieredpricingletsyouassessandchoose onbasisof deliverablesand
costs bifurcatedforeachprocess.Ensure highestROIforyourdollar.
About FCI CCM, Inc.
FCICCM,Inc. is oneof the pioneersin offering CCMasmanaged services.Wehavehelped several
organizationstransformtheircustomercommunicationsmanagementprocesses.Ourservicesarebased
on leading platformslikeHP Exstream,GMC Inspireand Doxee.FCI serves a gamut of small-medium
businesses and enterprises that come from a diversified industry verticals such as BFSI, telecom,
utility and healthcare.
FCI Managed Services Proposition
No capital investmentintolicensing,technical infrastructure
SolutionsusingleadingCCMtools - GMC, HP Exstream, Doxee
Percommunicationbasedvariablecost
Scale-up/scale-downanytime
No hasslesof hiring/trainingin-houseteamof CCMexperts
FCI CCM, Inc.
102 Madison Avenue, New York, NY 10016
US – New York | India – New Delhi · Chennai · Mumbai · Kolkata
+1.212.225.8430 | info@fci-ccm.com | www.fci-ccm.com
Investment
Team
Tools
Cost
Workload