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HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART




FIRST EDITION: JUNE 2011
All Rights Reserved © Educational Technology Division, Ministry of Education
Malaysia


All Rights Reserved except for educational purposes with no commercial interests.
No part of this publication may be reproduced, stored or transferred for
production in any form or by any device whatsoever, whether electronic,
mechanical, photocopying, recording or otherwise, without prior permission from
the Director General of Education, the Ministry of Education Malaysia.
Negotiations are subjected to royalties and honorarium.



ISBN: 978-983-3544-89-8



Educational Technology Division
Ministry of Education Malaysia
Pesiaran Bukit Kiara
50604 Kuala Lumpur
Malaysia
Tel:           +603-20987788
Facsimile:     +603-20923763
               +603-20987981




                                    Ministry of Education Malaysia |0
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



TABLE OF CONTENTS


Preface                                                                                       iv
Foreword                                                                                      vi
Introduction                                                                                  1
Chapter 1          Smart School and Making All Schools Smart                                  2
                   Smart School Concept
                   Smart School Components
                   Smart School Characteristics
                   Making All Schools Smart (MASS): Pembestarian Sekolah
                   Smart Schools Qualification Standards
Chapter 2          Pedagogical and Technological Support                                      10
                   ICT Infrastructure
                   Software and Educational Application System
                   Technical Support
Chapter 3          Policies for Making All Schools Smart                                      16
                   National Education Policy
                   Policy On ICT in Education
                   Policy Implementers: Schools and Ministry of Education
Chapter 4          Teaching and Learning                                                      21
                   Educational Resources
                   Best Practices: 21st Century Learning
                   Best Practices: Ubiquitous Learning
                   Best Practices: Project-Based Learning (PBL)
                   Best Practices: Educational Portals
Chapter 5          Outcomes of Making All Schools Smart                                       36
Chapter 6          Making All Schools Smart: Moving Forward                                   43
Appendices         Smart School Logo                                                          ix
                   Smart School Song: “Mendidik Jiwa dan Minda” & Educating
                   Hearts and Mind                                          x
References                                                                                    xi
The Editorial Committee                                                                      xiii
Glossary                                                                                     xv




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                                                                                   PREFACE


As similar to other countries in the world, education in Malaysia is being transformed
to cater to rapid changes in technology and globalisation. Hence, a pool of
knowledgeable and skillful human capital is vital for Malaysia to stay competitive,
globally. The need to review the teaching-learning processes to accommodate the
ever-changing educational landscape is pertinent. The Ministry of Education
Malaysia (MOE) embarks on Making of All Schools Smart (MASS) or Pembestarian
Sekolah as a national agenda to spearhead this transformation through the
following mechanisms:

      Life-long learning
      Using information and communication technology (ICT) to improve the
       quality of school management and the delivery of teaching and learning
       (T&L) materials
      Developing knowledgeable, competent and innovative human capital
      Developing individuals with skills for the 21st century

The aim of this publication is to provide information on Making All Schools Smart to
assist schools in strengthening their school processes. The descriptions of the topics
are as follows:

1.    Smart School and Making All Schools Smart - The Smart School concept,
      characteristics, implementation phases and the Smart School qualification
      ranking is explained.
2.    Pedagogy and Technology Support - The ICT infrastructure and the support
      services in management and T&L is described.
3.    Policies for Making All Schools Smart - The excerpts from the National
      Education Policy and the Policy on ICT in Education; as well as the roles and
      responsibilities of various MOE Divisions are stated.
4.    Teaching and Learning - Exemplary best practices of T&L which are reflective,
      holistic, creative and innovative is shared.
5.    Outcomes of Making All Schools Smart - The required qualities of
      administrators, teachers, support staff, parents and the community is outlined.



                                      M i n i s t r y o f E d u c a t i o n M a l a y s i a | iv
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6.   Making All Schools Smart: Moving Forward - The way forward to consolidate
     and sustain the Making All Schools Smart (MASS) process is proposed.

MOE hopes that “Hearts and Minds towards Making All Schools Smart” will enable
schools to optimise their capacity in making and sustaining their schools smart, thus
achieving world-class education status.


Educational Technology Division
Ministry of Education Malaysia




                                    Ministry of Education Malaysia |v
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                                                         FOREWORD
                 SECRETARY GENERAL, MINISTRY OF EDUCATION MALAYSIA

                             Bismillahir rahmanir rahim.

                             Assalamualaikum warahmatullahi wabarakatuh and
                             greetings.

                             Alhamdulillah, I am grateful to the Allah Almighty and
                             with His grace and mercy, the Ministry of Education
                             Malaysia finally produced ”Hearts and Minds Towards
                             Making All Schools Smart” to support schools in making
                             their schools smart. This is in line with Malaysia‟s
                             direction of education as catalyst for economic growth
                             and     social   progress,  especially    through   the
                             development of the information and communication
                             and technology (ICT) sector by year 2020.

The fundamentals of developing knowledge-based workers (k-economy) through
education is consistent with the objectives of the Government Transformation
Programme (GTP), particularly the New Economic Model (NEM) which aims to boost
the economy as a developed nation by year 2020. Thus, the ”Making All Schools
Smart” programme requires an integrated strategic plan that takes into account the
needs of ICT infrastructure, human resource development and means to remain
sustainable.

The Ministry of Education Malaysia has provided ICT infrastructure and network in all
schools for successful implementation of the ”Making All Schools Smart” programme.
Schools will also benefit in terms of acquiring current technologies from the
involvement and cooperation of smart partnerships with the public and private
sectors. It is my fervent hope that by optimising the use of ICT in teaching-learning
and school management, the country‟s aspiration to develop highly skilled and
capable individuals as global players in science and technology can be attained.

In this context, the efforts to ensure that heart and minds towards making all schools
smart is laudable. I hope this book is the preferred choice for all involved in making
all schools smart, thus expediting the development of the potential of each
individual to catalyst the sustainability of the Smart Schools.




                                     M i n i s t r y o f E d u c a t i o n M a l a y s i a | vi
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                                                          FOREWORD
                   DIRECTOR GENERAL, MINISTRY OF EDUCATION MALAYSIA

                            Assalamualaikum warahmatullahi wabarakatuh and
                            greetings.

                            I would like to congratulate the Educational Technology
                            Division, Ministry of Education Malaysia for its success in
                            publishing Hearts And Minds Towards Making All Schools
                            Smart.

                          ”Making All Schools Smart” is the ministry‟s integrated
                          strategy to systemically reinvent schools as institutions in
                          terms of teaching-learning practices and school
                          management to ensure the                 development of
                          knowledgable and competetive human capital with the
                          ability to cope with challenges of the information age.
                          This is in tandem with the call to ensure access to quality
                          education and improving students‟ outcomes as
stipulated in the Government Transformation Programme (GTP), National Key Results
Area (NKRA).

The continuous effort towards making all schools smart requires concerted
involvement of all stakeholders namely, educators, parents and the community.
Schools, as the prime movers of this initiative should realign their school procceses as
they shift towards making their schools smart. Students of this digital era, meanwhile,
need to be equipped with 21st century skills such as information literacy, creativity,
innovativeness and effective communication. Characteristics like peace loving,
upholding unity and global excellence also need to be nurtured. Thus, the synergy
between administrators, teachers, students, parents and community is vital in
Making All Schools Smart a success.

I appreciate the Educational Technology Division‟s initiative in publishing this book
and it is my wish that all implementing agencies and parties involved benefit from
this publication. I look forward to seeing the success of the Making All Schools Smart
programme, and this will mark another stellar achievement in our education system.




                                     M i n i s t r y o f E d u c a t i o n M a l a y s i a | vii
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                                                             FOREWORD
                          DIRECTOR OF EDUCATIONAL TECHNOLOGY DIVISON
                                        MINISTRY OF EDUCATION MALAYSIA

                                   Assalamualaikum w.b.t. and greetings.

                                   Praise to be Allah the Almighty that we are able to
                                   publish Hearts and Minds Towards Making All
                                   Schools Smart. The publication of this book is a step
                                   undertaken by the Educational Technology Division
                                   to assist schools in the process of making all schools
                                   smart. The focus of this process is to enhance the
                                   effectiveness of the teaching and learning (T&L)
                                   and school management processes through the use
                                   of technology as an enabler.

                                   This publication is to complement the current
                                   practices of technology integration in T&L as well as
                                   school management as well as to inculcate the use
                                   of ICT as part of life-long learning. I believe that the
21st century learning trends, interpreted in a variety of realistic and futuristic strategies
will optimise the capacity of school administrators to steer schools towards achieving
the highest qualification standards of Smart Schools.

Schools should consider, integrate and optimise the use of ICT in various approaches
as recommended by the Ministry of Education Malaysia, including advocating smart
partnerships with public and private agencies. The “Making All Schools Smart”
programme will be more meaningful if the aforementioned approaches are
coupled with the development and utilisation of appropriate educational resources.

Finally, I extend my gratitude to the editorial committee and all parties for their
contributions to this publication. For making this book possible, their efforts and
commitment are lauded. I hope this book benefits educators as well as the general
public at large, in line with the tagline, THE MALAYSIAN SMART SCHOOL: “EDUCATING
HEARTS AND MINDS”




                                       M i n i s t r y o f E d u c a t i o n M a l a y s i a | viii
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INTRODUCTION




S      mart School is an initiative mooted by the Ministry of Education (MOE).
       It seeks to transform the school processes systemically by empowering
       school management and administration as well as teaching-learning
(T&L) through the use of technology. Smart School realises the holistic
development of students, which is to produce students who are creative,
innovative, able to think critically and solve problems, competent and
courageous in order to face challenges of the 21st century. "Smart
Administrators, Smart Teachers, Smart Students, Smart Schools" will become a
reality when educators, students, parents and the community work together
and put their hearts and minds towards making all schools smart.



                                 Ministry of Education Malaysia            |1
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



CHAPTER 1: SMART SCHOOL AND MAKING ALL SCHOOLS SMART


         Smart School is one of the Multimedia Super Corridor
         (MSC) Malaysia flagship applications. The aim is to
         empower the use of information communication and
         technology (ICT) in schools.

         The MSC Malaysia Smart School Flagship Application
         which was launched by the Honourable Datuk Seri Dr.
         Mahathir bin Mohamad in July 1997 includes the pilot and
         the roll-out phases. The implementation of the Smart
         School     Pilot Project started from      1999 and     ended
         December 2002.       Based on the lessons learnt form this
         project,    MOE    embarked      on   strengthening    the   ICT
         infrastructure and application for the mass roll-out of the
         Smart School concept, and subsequently, Making All
         Schools Smart (MASS) or Pembestarian Sekolah. The four
         (4) Smart School implementation phases are shown in
         Figure 1.1.



            Phase 1                       The Smart School Pilot Project
            (1999- 2002)                             (88 Smart Schools)

            Phase 2            Strengthening the 88 Benchmark Smart
            (2003 - 2005)                                   Schools


           Phase 3                             Making All Schools Smart
           (2006 -2010)

            Phase 4                     Consolidation and Sustainability
            (2011- 2020)


          Figure 1.1: The School Smart Implementation Phases


                           Ministry of Education Malaysia             |2
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



Smart School Concept

The Smart School incorporates creativity and critical
thinking in teaching and learning (T&L). It is a learning
institution which is systemically reinvented in terms of
teaching and learning practices and school management
in order to prepare children to face challenges of the
information age. The Smart School objectives based on
the Malaysian National Philosophy of Education are to:

     Produce      a   thinking   and      technology-literate
      workforce,

     Democratise education,

     Increase participation of stakeholders,

     Provide all-round development of the individual
      (intellectual, physical, emotional and spiritual), and

     Enhance individuals‟ strengths and abilities.




                 Making All Schools Smart requires systemic
                 changes     in    schools.       The    school
                 transformation        involves      continuous
                 improvement      of     management         and
                 administration processes based on sound
                 policies. Teaching and learning should
                 advocate     inquiry     and      collaborative
                 learning   as    well    as      student-based
                 authentic assessment.




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                                        The Smart School Components

                                        Teaching and Learning (T&L)

                                        The T&L processes are the core or the
                                        "heart" of the Smart School.      The
                                        processes are related to curriculum,
                                        pedagogy,      developing   teaching-
                                        learning materials and assessment
                                        which help students learn effectively.



Figure 1.2: Smart School Components
                                        Management and Administration

                 The technology-enabled management and administration
                 is the "driver" or "brain" of the Smart School to ensure
                 effective and efficient school management.



                 People, Skills and Responsibilities

                 Teachers, administrators, support staff, parents, community
                 and private agencies play an active role in developing
                 and       enhancing    educators‟     professionalism    and
                 knowledge as well as school‟s performance.



                 Processes

                 Various resources are the functional inputs, which produce
                 the desired outcomes through the processes in a smart
                 school.




                                Ministry of Education Malaysia             |4
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Technology

Technology is used as an enabler in T&L, management
and administration as well as to communicate with
external constituencies.



Policies

Policies for the Smart School and Making All Schools Smart
(MASS) ensure successful implementation of programmes.



Smart School Characteristics

     Teachers as facilitators.
     Students‟ learning is self-accessed, self-directed and
      self- paced which leads to lifelong learning.
     T&L is interesting, effective and student-centred.
     Schools   enculturate       extensive   use   of   ICT   in
      management and T&L.
     Schools advocate networking or partnerships with
      various members of the community.




Making All




                Ministry of Education Malaysia                 |5
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                                              Making All Schools Smart
                                              Programme

                                              Making All Schools Smart (MASS) is
                                              a process to roll-out the Smart
                                              School concept to all schools by
                                              leveraging   on   all    MOE‟s   ICT
                                              initiatives. This process is carried
                                              out continuously to improve the
                                              effectiveness       of       school
                                              management and T&L.

 Figure 1.3: Leveraging On MOE’s ICT
Initiatives in Making All Schools Smart


                 The objectives of MASS are as follows:

                        To optimise student-centred learning,
                        To develop ICT-skilled human capital for future
                         needs, and
                        To produce individuals who are intellectually,
                         spiritually, emotionally and physically balanced and
                         harmonious, based on a firm belief in God.



                 In order to achieve the above objectives, the Educational
                 Technology Division, as the lead agency in the MOE
                 Malaysia to promote educational technology for smart
                 education has prepared the Smart School Strategic Plan,
                 2011-2015 (Pelan Strategik Pembestarian 2011-2015). Five
                 (5) major focus areas of this plan and the details are
                 illustrated in Figure 1.4.




                                  Ministry of Education Malaysia               |6
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART




           Figure 1.4: Core Areas of the Smart School Strategic Plan 2011- 2015




                   Smart School Qualification Standards

                   The Smart School Qualification Standards (SSQS) is a set of
                   indicators to determine the ranking of smart schools. All
                   schools are required to periodically participate in this self-
                   assessment exercise to determine their achievement
                   according to the indicators. The SSQS on-line system for
                   assessment is accessed via http://ssqs.moe.edu.my.




Figure1.5: The
homepage of the
Smart School
Qualification
Standards (SSQS)
website

                                  Ministry of Education Malaysia                  |7
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                   The four (4) domains of SSQS are: (1) Human Capital
                   Development (40%), (2) Utilisation (40%), (3) Applications
                   (10%) and (4) Infrastructure (10%).


Table 1.1: Sample Domains and Indicators of Smart School Qualification Standards



   Domain        Weightage      Descriptions              Sample Indicators


Utilisation        40%       The level of ICT      Total hours/periods for ICT
                             integration in         integration by:
                             school                (i) the administrators in school
                             management -               management
                             administration        (ii) teachers and students in
                             and teaching-              teaching-learning
                             learning

Human              40%       ICT competency        Frequency of dissemination of
Capital                      level of               ICT information by administrators
                             administrators,        and IT Coordinators
                             teachers and          Number of in-house courses
                             students               conducted in the school
                                                   Number of innovative
                                                    programmes implemented in
                                                    schools



Application        10%       Number of             Number of applications used
                             applications used      (i) school management
                             in school              (ii) learning management

Infrastructure     10%       ICT Infrastructure    Ratio of numbers of Computers:
                             in school              Students
                                                   Ratio of numbers of
                                                    Computer:Teachers
                                                   LAN and WAN in school
                                                   Number of Internet access
                                                    locations
                                                   Functional ICT equipment




                                    Ministry of Education Malaysia                |8
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART




          The Smart School Qualification Standards (SSQS) Documents
                                                     Standards (SSQS)




    Ranking in the Smart School Qualification Standards

    The Smart School Qualification Standards (SSQS) ranks the
    achievement of schools from one (1) to five (5) stars. Schools
    achieving one (1) or two (2) stars have not achieved the
    desired level according to the indicators while schools with
    three (3) star ranking and above have achieved the smart
    school status.




Figure 1.6: Ranking in the Smart School Qualification Standards




                        Ministry of Education Malaysia              |9
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



 CHAPTER 2: PEDAGOGICAL & TECHNOLOGICAL SUPPORT

       The Smart School environment, while incorporating ICT
       infrastructure and utilisation of applications, engages
       students, teachers and administrators in using ICT
       effectively for T&L as well as school management. Thus,
       MOE ensures the availability of Internet services and ICT
       facilities are functioning in schools as part of pedagogical
       and technological support. The elements of pedagogical
       and technological support provided and maintained by
       Educational Technology Division (ETD) are indicated in
       Figure 2.1.




Figure 2.1: Pedagogical and Technological Support Components


                     Ministry of Education Malaysia            | 10
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                     ICT Infrastructure: Network & Computer Equipment

                              Wide Area Network (WAN)

                     MOE provides the Wide Area Network (WAN) and related
                     services to facilitate Internet access in schools and
                     educational institutions. This network enables an interactive
                     learning environment and an on-line school management
                     to be maintained. In addition, social networking through
                     emails, blogs, Twitter and Facebook support collaborative
                     learning. WAN bridges the digital divide between rural and
                     urban schools, enabling all schools to access the resources
                     available.

                              Local Area Network (LAN)

                     Schools are provided with a Local Area Network (LAN) to
                     facilitate management, data security processes and
                     sharing of information within the school. Teachers are able
                     to share T&L resources among colleagues, while students
                     collaborate and share ideas and projects.

                              Computer Laboratory (CL)

                     The       computer    laboratories   under   the   Computer
                     Laboratory Project were built to promote ICT in teaching
                     and learning. The three CL models are in Table 2.1.

                         Model        Student        No. of Personal    No. of Labs
Table 2.1: The Lab                   Enrolment       Computers (PC)
Models in the              1        Less than 400    10 Student PCs         1
Computer                                              1 Teacher PC
Laboratory                 2          400 – 799      20 Student PCs         1
Project                                               1 Teacher PC

                           3       800 and more      40 Student PCs         2
                                                     2 Teacher PCs


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HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                            School Access Centre

                    The School Access Centre adopts a cyber-café concept
                    to support on-line learning which takes place anytime
                    outside school hours. To support this initiative, MOE‟s
                    provision of ICT equipment to schools enables the
                    following:

                        i. Learning during and after school hours,
                    ii. Self-paced, self-directed and self-accessed learning,
                          and
                    iii. Increase the contact hours of students with computers.

                    MOE also provides ICT equipment to support other
                    projects. The equipment includes servers, computers,
                    laptops, LCD projectors, printers, scanners, digital cameras,
                    interactive whiteboards, TVs, LCD TVs and DVD players.



                    Software and Educational Application System

                    MOE has provided a number of on-line educational
                    applications to support ICT integration in T&L and school
                    management.


Table 2.2: Teaching & Learning Applications

                        TEACHING & LEARNING APPLICATIONS
No.   APPLICATION       SCOPE                                 USERS        ACCESS
                                                                           MEDIUM

1.    EduwebTV          T&L application via video streaming   Teachers &   Internet
                                                              Students

2.    LMS               Learning Management System in         Teachers     Internet
                        collaboration with MAMPU
3.    MyGfL             On-line learning management           Teachers &   Internet
                        application                           Students

                                     Ministry of Education Malaysia               | 12
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



     Table 2.3: School Management and Administrative Applications

         SCHOOL MANAGEMENT AND ADMINISTRATION APPLICATION
No.     APPLICATION           SCOPE                       USERS                ACCESS
                                                                               MEDIUM

1.      e-GTUKAR               To manage inter –          Teachers             Internet
                               divisional transfers,
                               teacher transfer
                               between states and
                               within regions
2.      e-DISIPLIN            To manage student           State Education      Internet
                              discipline                  Offices,
                                                          Education
                                                          District Offices &
                                                          Teachers
3.      ADU DISIPLIN           To manage complaints       Teacher              Internet
                               on student discipline
4.      e-PERLU               To manage collation of      Teachers             Internet
                              school‟s operational
                              data
5.      Sistem Pengurusan      To facilitate SPM          Teachers             Internet
        Peperiksaan Atas       registration and school-   (Examination
        Talian                 based scores               Coordinators)
                               (coursework, oral
                               assessment, and trial
                               examination)
6.      SSQS                  To rank schools             Adminsitrators,      Internet
        (Smart School         according to the Smart      Teachers, IT
        Qualification         School Qualification        Coordinators &
        Standards)            Standards                   Students


7.      SPS                    To manage information      Teachers             Internet
        (Sistem Pengurusan     in schools and among
        Sekolah)               teachers and students
8.      STS                   To manage and report        Teachers             Internet
        (Support Ticketing    on school‟s ICT
        System)               problems and issues
9.      SPPICTS                To monitor ICT usage in    Teachers             Internet
        (Sistem Pemantuaun     schools
        Penggunaan ICT
        Sekolah )
10.     IQ-PSS                To rank school resource     Teacher-             Internet
                              centres according to        Librarians/
                              required indicators         Media Teachers



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HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                 Technical Support

                 MOE offers technical support services to address ICT
                 problems and issues in schools. Schools can either report
                 on-line or through call centres for this purpose. Depending
                 on the severity of the issues, MOE also provides on-site
                 technical support when the need arises.

                    Support Ticketing System

                 The Support Ticketing System (STS) is used to collect and
                 record data on ICT issues and problems in schools. The
                 information forms the basis for ICT maintenance needs.
                 There are three (3) levels of technical support services
                 provided which are implemented by the respective
                 agencies.

Table 2.4: ICT Service Support Levels


     Service Level                          Scope                       Agency

                            To identify the root causes of issues     Teacher
    1ST Level Service        and problems                              Activity
                            Basic On-line Troubleshooting             Centres
                            On-site Troubleshooting                   (TAC)

                            Equipment                                 State
   2ND   Level Service       maintenance/replacement                   Educational
                            On-site Troubleshooting                   Technology
                                                                       Division
                            Resolve issues escalated from 1st level
                                                                       (SETD)
                             service


                            Provision to supply/install               Educational
   3RD   Level Service       equipment/software                        Technology
                            Resolve issues escalated from 1st and     Division
                             2nd level service                         (ETD)
                            Monitor service performance at all
                             levels and services rendered by
                             vendors


                                Ministry of Education Malaysia                 | 14
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



  Service Level                          Scope                       Agency

                          Supply and install equipment/            Vendor
3RD   LEVEL SERVICE        software provided by MOE
                          Provide technical support services for
                           equipment under warranty



              Three (3) main areas of ICT related issues identified in
              schools are usually associated with hardware, software
              and network. These issues are as follows:

                     Hardware:    Laptops,    Personal    Computers     (PCs),
                      Central Processing Units (CPUs), Random Access
                      Memory (RAM), mouse, and keyboards,

                     Software:   Applications,   Operating     System   (OS),
                      Antivirus and other related applications, and

                     Network: Internet, network equipment such as hubs,
                      switches and modems.




                             Schools encountering ICT related issues and
                             problems can make a report and request for
                             ICT support services by calling this toll-free
                             number, 1800 884774 or visit the following
                             website, http://sts@moe.edu.my.




                             Ministry of Education Malaysia                  | 15
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                                     CHAPTER 3:
MAKING ALL SCHOOLS SMART IMPLEMENTATION POLICY


   Making All Schools Smart (MASS) or Pembestarian Sekolah
   is one of MOE‟s strategies to complement the National
   Education Policy which calls for holistic development of
   students and teachers. Schools, thus, are catalysts to the
   sustainability of Smart Schools.   This is in tandem with the
   goals of Vision 2020 which stipulates that Malaysia
   becomes a developed nation by year 2020.



   The National Education Policy

   The National Education Policy (NEP) is designed to ensure
   excellence in the education system so as to produce a
   knowledge-based society which can contribute to nation
   building.

   NEP     affirms     Information     Communication       and
   Technology (ICT) as salient to facilitate education in this
   digital age. As such, ICT should be integrated in T&L as well
   as in educational management. The policy statement of
   NEP includes the following:

        ICT for all students,
        ICT as a teaching and learning tool, as a subject,
         and as a subject component, and
        ICT to improve productivity, efficiency and
         effectiveness of the management system.




                 Ministry of Education Malaysia             | 16
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



Policy on Information Communication and Technology
(ICT) in Education

The Policy on ICT in Education was launched by the
Deputy Prime Minister of Malaysia, the Honourable Tan Sri
Dato‟ Haji Muhyiddin bin Haji Mohd Yassin on October 12th,
2010.   This   policy‟s       framework     is    to    organise      the
transformation of the education system through the use of
ICT in schools, with the involvement and cooperation of
experts, and    through        developing        partnerships with the
public and private sectors and community involvement.

Producing capable human capital with innovation and the
ability to explore new areas for generating the country‟s
wealth is the main objective of the Policy on ICT
in Education. The fundamentals of this policy are as follows:

                              Continuous          human         capital
                               development in          line    with   21st
                               century skills,
                              Appropriate               use           of
                               technology to integrate           existing
                               ICT initiatives in education, and
                              Transform the T&L processes and
                               education management through
                               the use of technology as an
                               enabler.




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HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                                                   Policy Implementers: Schools
Acronyms:                                          and MOE
Divisions of Ministry
of Education                                       The success of MASS relies on
(MOE)                                              policy implementers at MOE,
BPG – Teacher                                      state, district and schools levels.
Training Division
                               They are responsible in creating a pool of
IAB- Aminuddin Baki
                               knowledgeable          and      competent       officers,
Institute
                               administrators         and        teachers.          Other
BTP – Educational
Technology Division            stakeholders, the parents and community also

BPTV - Technical and           have roles in realising MASS. Thus, awareness
Vocational                     programmes for parents and the community
Education Division
                               groups can encourage participation and
BPKhas – Special
                               contribution     to    MASS.     The    three (3) areas
Education Division
                               of responsibilities identified by MOE are: (1)
BPSPSK – Residential
and Cluster Schools            Human      Capital           Development,      (2)     ICT
Management                     Infrastructure and Application Development,
Division
                               as well as (3) Pedagogy and Technical
BPSH – School
Management                     Support.
Division

BPM – Information                             Human Capital Development
Management
Division                                      Educators and students equipped
JNJK – School                                 with knowledge and skills of the
Inspectorate and
                                              21st century lend support to MASS.
Quality Assurance
                                              To     this    end,   educators        and
LPM – Examination
Syndicate                      students   should         incorporate    the    use     of
                               technology      in    a      creative and   innovative
BPPDP – Educational
Planning and                   manner.
Research Division




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     ICT Infrastructure and Application Development

     ICT infrastructure and applications which are stable,
     when well-implemented in schools encourages effective
     management amongs administrators as well as enhances
     teachers‟delivery skills and students‟ learning.


   Pedagogy and Technical Support


   Efficiency of the administrative and teaching processes
   ensures effective students‟ learning when schools are well-
   supported pedagogically and technically, and equipped
   with an effective communication network.




Figure 3.1: Roles and Responsibilities of Divisions in MOE


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                     Figure 3.1 indicates the involvement of the divisions in MOE
                     either directly or indirectly, in the MASS programmes. The
                     importance of this programme is reflected at the high level
                     reporting structure of the MASS Committee in Figure 3.2.
                     Therefore, the cooperation among MOE‟s divisions in
                     executing their roles and responsibilities efficiently ensures
                     MASS is a reality.




Acronyms:

FCC- Flagship
Coordination
Committee

KSN- Chief
Secretary

KSU- Secretary
General

JPN- State
Education
Department

PPD- District
Education Office




             Figure 3.2: The Hierarchical Reporting Structure of MASS Committee




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                                 CHAPTER 4: TEACHING AND LEARNING


                                 Educational Technology is defined as
                                 media              applications,          systems,
                                 approaches and techniques used to
                                 achieve effective teaching. The use of
                                 technology          in    an   organised      and
                                 systematic manner among teachers,
                                 integrating        a     variety   of     teaching
                                 strategies,        enhances        the    students'
                                 learning potential. To produce holistic
                                 human capital based on the National
                                 Education Philosophy, teachers should
                                 take into account students' diverse
                                 learning styles which include the visual,
                                 auditory      or    kinesthetic     domains     as

Figure 4.1: Theory of            stated     in      the    Theory     of    Multiple
Multiple Intelligences by        Intelligences by Howard Gardner – the
Howard Gardner                   logical, linguistic, musical, kinesthetic,
                                 interpersonal, intrapersonal, spatial, and
                                 naturalistic intelligences.

                                 The challenges faced by teachers and
                                 students of the 21st century are the
                                 acquisition         and        application      of
                                 knowledge and technology in creative
                                 and innovative ways. Thus, this chapter
                                 describes the best practices in T&L
                                 pertaining to educational technology
                                 and its application.



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                               Educational Resources

                               Educational resources should be managed, in an
                               efficient and systematic manner to facilitate access
                               and use by teachers and students. The selection and
                               use of appropriate educational resources will in turn
 People trained in
                               produce a conducive environment for T&L, thus
the application of
     information               making it more interesting. Improved students‟
 resources to their            outcomes are the end results. Educational resources
work… They have
        learned                are   categorised   into   printed   and   non-printed
  techniques and               materials, and includes the electronic and social
   skills for utilising
the wide range of
                               media, which are now readily available in all
 information tools             schools.
as well as primary
       sources in
       moulding
    information –
  solutions to their
      problems”

  - Paul Zurkowski
        National
  Commission of
   Libraries and
    Information
  Sciences 1974


  




                                          Figure 4.2: Educational Resources




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                Teachers can facilitate T&L activities by using a variety of
                educational resources in a planned and orderly manner.
                The three (3) different stages in planning the use of
                educational resources are shown in Figure 4.3.




                   Pre             - Set the timeline
Educational   Implementation       - Develop methods to link ER and new topics
 Resources
    (ER)                           - Conduct presentations
                  During
  Planning
              Implementation       - Focus on important ER aspects
 Stages for
Teaching &
  Learning         Post
                                  - Plan enrichment and enforcement activities
              Implementation




                Figure 4.3: Stages in Planning the Use of Educational Resources




                The importance of using educational resources effectively
                is as follows:

                      Meeting the needs of the curriculum and to achieve
                       the objectives of different developmental stages in
                       T&L,
                      Cost effectiveness with the use of appropriate
                       technology,
                      Cater to the requirements of T&L topics and
                       objectives, students‟ learning background, and the
                       physical condition of the classroom,
                      Encourage and motivate learning, and
                      Enriching students' knowledge and experience.




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                    Best Practices: 21st Century Learning

                    21st century learning provides a wider range of learning
                    opportunities. Students‟ learning is not limited to the
                    content of the syllabus but also focus on knowledge
                    creation and ways to solve problems based on the real
                    world context. Students need to master specific skills
                    which are based on content knowledge, generic and ICT
                    skills with the support of an innovative system. The 21st
                    century learning involves the following fields:

                    1.     21st Century Themes
                    2.     Learning and Innovation Skills
                    3.     Literacy, Media and Technology Skills
                    4.     Life and Career Skills.


                                   1.    21st Century Themes

                                   The following are the 21st century themes
                                   integrated in subjects which needed to be
                                   mastered by students:




                                   a.    Global Awareness

                                   Students of the 21st century should respect
                                   and    understand    other   cultures.   Global
                                   awareness amongst students helps them
Figure 4.4: 21st Century
Themes                             deal with global issues more efficiently.




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               b.    Entrepreneurial Literacy

               Students of the 21st century know how to make sound
               economic choices to increase productivity. This assists
               students in their future career development.

               c.    Civic Literacy

               Students of the 21st century recognise their rights and
               obligations as citizens and understand the implications of
               their decisions at the local, national and global levels.

               d.    Health Literacy

               Students of the 21st century have knowledge and practise
               safe and healthy lifestyles.

               e.    Environmental Literacy

               Students of the 21st century have knowledge and
               awareness of the influences that the society has on the
               environment, and are able to make decisions and solve
               problems.

                                                2.     Learning            and
                                                       Innovation Skills

                                                Learning and innovation skills
                                                ensure the well-being and
                                                the     development         of
                                                students‟ career paths in the

Figure 4.5:                                     information age. The skills
Learning and                                    are as follows:
Innovation
Skills




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               a.    Creative and Innovative
               Students are able to use various techniques for generating,
               evaluating      and   improving      ideas     creatively   and
               innovatively.


               b.    Critical Thinking and Problem Solving
               Students are able to use appropriate reasoning techniques
               in making decisions to solve problems.


               c.    Communication and Collaboration

               Students     are   able   to   use   verbal    and   non-verbal
               communication effectively, in a variety of contexts.
               Collaboration with other individuals in a group is also
               important to inculcate a sense of shared responsibility to
               achieve common goals.


               3.    Information, Media dan Technology Skills

               A variety of literacy skills is needed by the 21st century
               global citizens in the technology and media era.


                                               a.     Information Literacy
                                               Students have the ability to
                                               access, evaluate, use, and
                                               manage information
                                               effectively.
Figure 4.6:
Information,
Media and
Technology
Skills




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              b.     Media Literacy
              Students are able to analyse the purpose
              and suitability of media, and other issues in
              relation       to   access,     utilisation   and
              development of media resources.


              c.     ICT Literacy
              Students are able to apply ICT technology
              effectively in managing their learning and
              daily lives.


              4.     Life and Career Skills

              Individuals of the 21st century are required
              to be competitive in their lives and careers.

              a.     Flexibility and Adaptability
              Students should be flexible and be able to
              adapt to the changes in environments and
              daily lives.


              b.     Self-Initiation and Self-Direction
              Students should self-actualise and be able
              to manage their time, as well as plan for
              their own and their organisation‟s needs.


              c.     Social and Inter-cultural Skills
              Students should be sensitive about different
              cultures. They should also respect and be
              tolerant of inter-cultural relations.




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                             d.     Productivity and Accountability
                             Students are highly productive and carry out
                             their duties with integrity.


                             e.     Leadership and Responsibility
                             Students are able to display the characteristics
                             of a competent leader and are able to
                             contribute to the betterment of self and team
                             improvement.




“Imagination
      is more
    important
          than
 knowledge.
         While
  knowledge
   defines all
 we currently
   know and
 understand.
 Imagination
  points to all
we might yet
discover and
      create”

      - Albert
      Einstein




                       Figure 4.7: 21st Century Skills Learning Components




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                                   Best Practices: Ubiquitous Learning

                                   Ubiquitous learning is an approach which
                                   allows students to learn at anytime and
                                   anywhere. Other than the classroom, students
                                   can learn at various locations at all times. The
                                   ICT in Education Program in Korea is an
                                   example of how ubiquitous (U) learning is used
                                   to integrate 21st century learning via the use of
                                   technology.        The       robust   and   stable   ICT
                                   infrastructure in Korea has enabled their
                                   education system to shift from the computer-
                                   aided   mode           to    distance    learning,   and
                                   currently,       Internet-based         education.   ICT
                                   Education         in        Korea     emphasises     the
                                   development of learning content by teachers
                                   and student-centred learning. Peer evaluation
                                   among teachers and students is encouraged
                                   while alternative assessment tools are used to
                                   enhance learning. The approaches used in U-
                                   Learning are outlined in Table 4.1.


Table 4.1: Approaches in U-Learning

             Learning Approach                              Teaching Approach
    U-Discussion                                  Topic Selection
    U-Tutorial                                    Defining Problems/Issues
    U-Problem Solving                             Planning of T&L Activities
    U-Study Guide                                 Planning to support Students’ Learning
    Simulation                                    Assessment
    Role Play
        Student Assessment Approach                   Teacher Assessment Approach
    Self and Peer Assessment                   Self and Peer Assessment
    Example of alternative assessment           T&L Plan
     tools:                                      Assessment of T&L Activities
     Presentation, portfolio, interview,         Ethical use of information (information
     journal (learning logs)                        ethics)


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            Best Practices: Project-Based Learning

            Project-Based Learning (PBL) is a student-
            centred activity model implemented across
            the curriculum. PBL geared towards the
            national      curriculum,       encompasses         inter-
            cultural,     reflective,      holistic,   global    and
            technology-aided learning where exploration
            of    real-life   situations     using     21st   century
            learning skills is focussed. The focus areas of
            PBL are shown in Table 4.2.

            Table 4.2: Focus Areas of PBL


                    Planning             Creative and Innovative

                 Critical Thinking           Making decisions

                                           Consider appropriate
                   Reasoning
                                               technology
                                        Identify suitable technology
                 Communication            when doing assignments

             The advantages of PBL:
                  Create positive communication and
                   collaboration among students
                  Encourage        students  who     lack
                   concentration to participate in the T&L
                   process
                  Facilitate students‟ understanding of
                   topics and to apply the knowledge
                   acquired
                  Enable students to master problem-
                   solving and self-management
                  Encourage accountability
                  Enable students to determine their own
                   learning goals
                  Meet the needs of students‟ diverse
                   learning styles and levels


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                 The six (6) steps approach to PBL is
                 shown in Figure 4.8.




                    Figure 4.8: The Flow of the PBL Approach




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                         Best Practices: Educational Portals

Educational portals can be used to inculcate creativity
and thinking skills, as well as enculturation of ICT in T&L. The
on-line educational resources from these portals suggested
could be used to enhance learning.


1.    http://www.mygfl.gov.my
      The Malaysian Grid for Learning (MyGfL) is a MOE
      portal for uploading, accessing, and downloading
      T&L resources.


2.    http://www.eduwebtv.com
      EduwebTV provides educational information and
                                           T&L       resources
                                           webcast         over
                                           eight (8) channels.
                                           In       November
                                           2010, a total of
                                           3696 videos over
                                           the     academic,
                                           curriculum, news,
      guidance, documentary, interview, interactive and
      live telecasts channels are available for download.


3.    http://www.spp.moe.edu.my
      MOE‟s Learning Management System (LMS), also
      known as Sistem Pengurusan Pembelajaran (SPP)
      portal offers interactive e-materials to cater to
      learners with different learning styles and levels. The
      e-materials are curriculum-based and encourage
      self-accessed, self-paced and self-directed learning.

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         4.    http://www.thinkquest.org
               This MOE-Smart Partnership portal provides
               opportunities for students to collaborate
               with the global community in a safe and
               controlled environment.



         5.    http://www.intel.com/education/elements
               This MOE–Smart Partnership portal offers
               training     on   Intel        Teach       Elements     for
               teachers in the area of ICT integration in
               T&L    as     part        of     their      professional
               development.



         6.    http://www.petrosainslearning.com
               This portal promotes collaborative learning
               by    allowing     students           to    share     their
               scientific    research          with       the      global
               community.



         7.    http://myideas.my
               The   MyIdeas        portal      is    a    joint    effort
               between MOE and the Ministry of Science,
               Technology and Innovation (MOSTI).                       It
               provides a platform for society to share
               ideas. Viable and innovative ideas are
               then turned into best practices to improve
               the lives of Malaysians.




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             8.    http://www.cybersafe.my
                   CyberSAFE or “Awareness of Cyber
                   Security for Everyone” is an initiative
                   by CyberSecurity Malaysia (CSM), an
                   agency       under      MOSTI         to    harness
                   awareness and to educate the public
                   about        social      issues        in     using
                   technology. The aim is to enable
                   Internet users to make correct and
                   accurate       decisions         in    managing
                   problems related to Internet use.


             9.    http://bibliografi.moe.edu.my
                   This         Educational                Resources
                   Management portal contains a library
                   of digital educational resources which
                   facilitates and assists students as well
                   as     teachers       identify        and   locate
                   information efficiently.



             10.   http://btpnkl.edu.my/cerdiknet/

                   This portal contains a collection of
                   learning activities for a variety of
                   subjects. It encourages interactive T&L
                   activities for self-accessed, self-paced
                   and     self-directed      learning         among
                   students. Teachers can also upload
                   and share their teaching learning
                   materials.



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MOE also provides facilities to accommodate educational
resources of various formats to support T&L effectively. The
facilities are:

        School Resource Centre (Library, Audio-Visual Room,
         Teaching-Learning Materials Room)

        School Access Centre

        Computer Laboratory

Schools, on their own initiative, are encouraged to
develop and provide facilities to support T&L. Subject
Rooms or Self-Access Centres are examples to provide
conducive learning environments for students.


Ubiquitous Learning Space




                      Audio Visual (AV)
                      Room



                                             Computer Lab

                                                  Lab




    School Resource Centre




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CHAPTER 5: OUTCOMES OF MAKING ALL SCHOOL S SMART


          Schools are the owners and key drivers of MASS. The
          school‟s     stakeholders:       adminsitrators,    teachers,
          students,     parents,     the    community        and     other
          contributing agencies share responsibilities for the
          success of MASS. Therefore, their contribution and
          expertise     in    planning     and   enhancing         existing
          programmes is crucial.

          The outcomes of MASS for administrators, teachers, IT
          Coordinators (ITC), Library and Media Teachers
          (TL) and support staff are measured by the Malaysia
          School      Principals‟    Competency       Standards,       the
          Standards      of    Malaysian       Teachers   (SGM),       the
          Quality Standards of Education in Malaysia (SKPM)
          and the Smart School Qualification Standards
          (SSQS).

          The Smart Schools students‟ outcomes target the
          attainment of lifelong learning skills in ICT-based T&L
          environments. Hence, students should be critical
          and innovative        in    problem     solving,    able      to
          communicate effectively and to function in groups.
          Meanwhile,          the    support     of   parents,       local
          communities and external agencies‟ is manifested in
          their involvement in school activities.




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                    MOE‟s quality standards outline three (3) key aspects
                    to describe the expected outcomes for school
To be read
                    administrators, teachers, support staff and students.
with these
MOE                 These standards related to values in practice,
standards:
                    knowledge and skills, and professional skills are
The
                    illustrated in Figure 5.1 and described in Table 5.1 to
Malaysian
Quality             Table 5.5.
Standards of
Education
                   STAKEHOLDERS’ OUTCOMES OF MAKING ALL SCHOOLS SMART
(SKPM)
                                         (MASS)
Standards of
Malaysian
Teachers
(SGM)

Smart School
Qualification
Standards
(SSQS)

The Smart
School
Conceptual
Blueprint

Circular No.
3/2005 -
Coordination
of Teaching
Periods for
Smart School
Teacher
Coordinator
(ITC) & Media
& Library
Teachers (TL)


                     Figure 5.1: Outcomes of Making All Schools Smart (MASS)




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Table 5.1: Outcomes related to Values in Practice (Professional)

 OUTCOMES: VALUES IN PRACTICE (PROFESSION)

 No                      Itemisation                       A       T       ITC         SS         C
                                                                           & TL                 (PTA)
 1.   Adhering to the principles and work ethics           √       √        √          √
      of public service.

 2.   Committed to duties and responsibilities.            √       √        √          √         √


 3.   Responsible towards the safety                       √       √        √          √
      of infrastructure, applications and ICT related
      data.
 4.   The dissemination of information through             √       √        √          √         √
      various modes and media in an
      ethical manner.
 5.   Able to share experiences in the use                 √       √        √          √         √
      of ICT in management and T&L.

 6.   Support smart partnership programmes                 √       √        √          √         √
      conducted with various parties in the local
      and international front.
 7.   Cultivate and practice the spirit of                 √       √        √          √         √
      teamwork.

 8.   Credible as a change agent in acculturating          √       √        √          √         √
      ICT integration in management, T&L
      and communication.

[Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library
Teachers; (SS) Support Staff; (C) Community; (S) Students; & (PTA)Parents Teacher Association ]

Table 5.2: Outcomes related to Values in Practice (Personality)

 OUTCOMES: VALUES IN PRACTICE (PERSONALITY)

 No                      Itemisation                        A     T, TL &         SS        S        C
                                                                    ITC
 1.   Courteous and exhibit noble                           √          √          √         √        √
      values in handling daily affairs.

 2.   Comply with the ethics and                            √          √          √         √        √
      universal rules of ICT utilisation.

 3.   Open-minded and rational towards                      √          √          √         √        √
      new views and ideas relating to ICT
      in education.


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 OUTCOMES: VALUES IN PRACTICE (PERSONALITY)

 No                      Itemisation                         A      T, TL &   SS       S    C
                                                                      ITC
 4.   Creative and critical in developing                       √      √       √       √    √
      new ideas in the field of ICT in education.

 5.   Proactive, voluntary and innovative.                      √      √       √       √    √


 6.   Highly motivated in achieving personal and                √      √       √       √    √
      organisational excellence.

 7.   Self-directed in acquiring knowledge and                  √      √       √       √    √
      continously enhancing personal
      competence in areas of current technology.

 8.   Able to self-assess and self-reflect.                     √      √       √       √    √


 9.   Responsible towards teaching and learning.                √      √               √


[Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library
Teachers; (SS) Support Staff; (C) Community; & (S) Students]

Table 5.3: Outcomes related to Values in Practice (Social)

OUTCOMES: VALUES IN PRACTICE (SOCIAL)

 No                     Itemisation                        A        T,TL &    SS       S    C
  .                                                                  ITC
 1.   Friendly, approachable and considerate.               √         √       √        √    √


 2.   Practicing effective interpersonal and                √         √       √        √    √
      intrapersonal communication.

 3.   Actively involved in school programmes.               √         √       √        √    √


 4.   Create a strong networking among the                  √         √       √        √    √
      staff.

 5.   Create a strong networking with the                   √         √       √        √    √
      community.

 6.   Willing and ready to work collaboratively.            √         √       √        √    √


[Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library
Teachers; (SS) Support Staff; (C) Community; & (S) Students]

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Table 5.4: Outcomes related to Knowledge and Skills

OUTCOMES: KNOWLEDGE AND SKILLS
No.                      Itemisation                       A     T, TL &    SS     S         C
                                                                   ITC                     (PTA)
1.    Able to interpret and implement MOE‟s                √        √          √             √
      policy.
2.    Competent in executing assignments using             √           √       √   √        √
      in ICT.
3.    Skilled insearching and processing relevant          √           √       √   √        √
      information from various sources.
4.    Skilled in integrating 21st century skills in        √           √       √   √        √
      teaching and learning.
5.    Skilled in integrating 21st century skills in        √           √       √
      management.
6.    Able to develop multimedia materials.                √           √       √   √        √

7.    Skilled in disseminating information through         √           √       √   √        √
      the internet.
8.    Applying relevant leadership                         √           √       √   √        √
      characteristics at appropriate levels and
      situations.
9.    Practice resource management
      procedures in accordance to instruction
      from Treasury, in circulars according to
      relevant regulations and procedures:
            Financial Resources                           √           √       √
            T&L Resources                                 √           √           √
            Human resources/students                      √           √       √            √

[Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library
Teachers; (SS) Support Staff; (C) Community; & (S) Students]

Table 5.5: Outcomes related to Professional Skills

OUTCOMES: PROFESSIONAL SKILLS

No.                     Itemisation                       A        T       TL/     SS        C
                                                                           ITC
1.    Understand, appreciate and implement                 √       √        √          √
      education policies in schools.
2.    Steer the school towards achieving the               √       √       √           √     √
      MASS vision and mission.


                                        Ministry of Education Malaysia                      | 40
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



OUTCOMES: PROFESSIONAL SKILLS

No.                    Itemisation                        A        T      TL/      SS       C
                                                                          ITC
3.    Capable of strategic, tactical and                   √       √       √                √
      operational planning
      of school programmes.
4.    Monitor and evaluate the implementation              √       √       √
      of school programmes.
5.    Develop knowledge and inculcate                      √       √       √
      thinking culture among the schools‟
      stakeholders.
6.    Acculturating the use of ICT in education            √       √       √           √    √
      in school and the community.
7.    Capable of stimulating the intellectual              √       √       √
      capacity of staff and students.
8.    Establishing a systematic documentation              √       √       √           √
      system to facilitate information retrieval.
9.    Moving schools towards the establishment             √       √       √           √    √
      of the "Learning Organisation".
10.   Efficient in establishing teams.                     √       √       √           √    √

11.   Making rational decisions through                    √       √       √           √    √
      organised discussions and consultations.
12.   As the core driver of school programmes.             √       √       √

13.   Leading schools towards continuous                   √       √       √
      improvement.
14.   Provide a conducive school                           √       √       √                √
      environment for teaching and learning.
15.   Ensure the safety of staff and students in          √        √       √           √
      the school.
16.   Ensure the safety of equipment and ICT              √        √       √           √
      infrastructure in school.
17.   Conduct training for staff according to             √        √       √                √
      the needs of the individuals and the
      organisations.

[Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library
Teachers; (SS) Support Staff; (C) Community; & (S) Students]




                                       Ministry of Education Malaysia                      | 41
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



The following websites are references for the related human capital
outcomes of MASS:

    ISTE National Educational Technology Standards (NETS): www.iste.org;
     http://cnets.iste.org
    Quality Standards of Education in Malaysia (SKPM), School Inspectorate
     and Quality Assurance, MOE: www.jnjk.gov.my
    The Standards of Malaysian Teachers (SGM), Teacher Education
     Division, MOE: www.ipik.edu.my/sgmdoc/index.html
    The Malaysia School Principals‟ Competency Standards, Aminuddin
     Baki Institute, MOE: www.iab.edu.my
    Professional Circular No. 3/2005 – Coordination of Teaching Periods for
     Smart School Coordinators (IT Coordinators) and Library and Media
     Teachers: www.moe.edu.my
    Smart School Qualification Standards: www.moe.edu.my
    The Smart School Conceptual Blueprint: www.moe.edu.my




                                Ministry of Education Malaysia          | 42
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



CHAPTER 6: MAKING ALL SCHOOLS SMART: MOVING FORWARD

         In 2011, the Smart School implementation entered the
         fourth wave of consolidation and sustainability. During the
         third wave of implementation, ICT elements were made
         available in schools by leveraging on the various ICT
         initiatives.   Hence,   in   Wave       4,   schools      attempt      to
         consolidate and stabilise all initiatives in making their
         schools smart. MOE ranked schools according to the Smart
         School Qualification Standards. The ranking for 2010
         is shown in Figure 6.1. The strategies discussed here are
         geared towards achieving the Smart School Vision, in line
         with Vision 2020.




         2020.




                                  SSQS Ranking         Number of     Percentage
                                                        Schools          (%)

                                      5 Star              271           3.0

                                      4 Star             3440           38.4

                                      3 Star             4436           49.5

                                      Total              8147           91.0



                 Figure 6.1: SSQS Ranking for 2010
                         Ministry of Education Malaysia                        | 43
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                              Consolidation and Sustainability of Smart
                              School

                              In the launching of the Policy on ICT in Education
                              Malaysia, the Honourable Tan Sri Dato‟ Haji
                              Muhyiddin bin Haji Mohd. Yassin stated that the
                              National Key Results Areas (NKRA) for education
                              emphasises the need for improving students‟
                              outcomes      and    providing     access       to   quality
                              education for all. Therefore, in order to achieve
                              this national agenda, the critical success factors
-   The Honourable Tan
    Sri Dato‟ Haji            for Smart Schools lie in the support of the
    Muhyiddin Bin Haji
                              programmes as in Table 6.1.
    Mohd Yassin, Deputy
    Prime Minister of
    Malaysia


                              Making All Schools Smart as the Critical
                              Success Factors

                   Table 6.1: Critical Success Factors for Making All Schools Smart

                    Item          Goals            Critical Success Factors

                    NKRA          High             The Making All Schools Smart (MASS)
                                  Performing       programme contributes to the
                                  Schools (HPS)    stabilisation and achievement
                                                   of the targeted 100 HPS.
                                                   The current 15 schools listed as
                                                   the HPS were ranked 5 stars.
                                                   By year 2015, 100 HPS are expected to
                                                   achieve the 5 star SSQS status.

                    Digital       Bridge the       All the10,000 schools achieve the
                    Divide        digital divide   smart school standards.

                    Vision 2020   Enhance the      Produce knowledgable human
                                  national         capital to steer the national
                                  education        transformation towards developing a
                                  delivery         knowledge-based economy
                                  system           (knowledge-economy).
                                  through e-Gov



                                   Ministry of Education Malaysia                      | 44
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                                      Implementation Strategies

                                      In ensuring the MASS programme was more
                                      compatible, MOE focussed on the following
                                      aspects:

                                          Improving and ensuring the suitability of
                                           ICT infrastructure for use in schools,
                                          Creating learning environments for
                                           students to study any where and at any
Sharing of experiences and best
practices amongst Principals and           time      through   the    use     of   various
Headmasters of the catalyst
schools: Sarawak Region                    communication media,
                                          Encourage schools to integrate the use
                                           of technology in education through
                                           smart      partnerships     with     industries,
                                           academia, governmental and non-
                                           governmental bodies,
                                          Ensure      current       technology       and
                                           pedagogical practices are introduced
                                           to users, and
                                          Provide expert advice and skills to
                                           teachers within the localised regions
                                           through       the     State        Educational
                                           Technology Divisions and the Teacher
                                           Activity Centres.




                       Strengthening the Catalyst
                       Schools Programme- Southern
                       Region (Melaka, Negeri
                       Sembilan and Johor)




                                     Ministry of Education Malaysia                   | 45
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



     Implementation Strategies: Catalyst Schools

    One of MOE's strategies to ensure schools achieve the
    Smart School status is by means of the Catalyst Schools
    programme. This strategy is expected to generate the
    “Mutiplier Effect” to speed up the process of achieving the
    5 star ranking by other schools. The catalyst schools are
    required to mentor, guide and hand-hold schools within
    their group and walk them through the MASS process.




Figure 6.2: Implementation Strategies for Catalyst Schools




                    Ministry of Education Malaysia           | 46
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                  The proposed mechanism is for the premier schools to be
                  catalyst schools. The requirement for catalyst schools is
                  that they are the 5 star SSQS schools. Each catalyst school
                  guides ten (10) schools in their groups to achieve a 3 star
                  ranking and above. These schools will in turn be catalysts
                  and a point of reference for other nearby schools. An
                  example of this strategy is illustrated in Figure 6.2.

                                CATALYST SCHOOLS MECHANISM

                        KOTA TEACHER ACTIVITY CENTRE
                                 KELANTAN

                                                                           SK Seri Kota
                           Catalyst:
                       SMK Dato’ Ahmad
                           Maher

                                                                  5                     SK Mulong
  SMK Pengkalan                                    SMK(A) Naim
     Chepa                                             Lilbanat



                                                                           Sultan Ismail College

                  SK Zainab 2            SMK Puteri

                                                                             SK Salor


      Online
                         Year 2010                                    Year 2011    Other
   Resources and                                                                  Schools




[Legend: (SK) Primary School; (SMK) Secondary School; (SMKA) Religious Secondary
School]

Figure 6.3: The Mechanism of Catalyst Schools in Kota District, state of
Kelantan


                  The Catalyst School Programme

                  The outcomes of the catalyst school programme focuses
                  on the holistic development of students and teachers. To
                  achieve this, several programmes were implemented as
                  indicated in the figure 6.4.


                                       Ministry of Education Malaysia                           | 47
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART


     British Council Connecting Classroom




                                                       Mindset
                                                       & Culture
                                                        Change
                                                                         Sharing of
                                         On-Site
                                                                           Best
                                        Monitoring
                                                                         Practices

                                                           5-Star
                                                         Schools
                                             Bestari
                                              Club                        Community
                                            (Bestari                     Programmes/
                                            Brigade)                        Smart
                                                                         Partnerships
                                                       ICT Buddy
                                                        Support


Bestari Club Activities




                                       Figure 6.4: The Catalyst School Programme



                                        Mindset & Culture Change
                                        All stakeholders            go        through
                                        a paradigm shift      for    a   change         in
                                        mindset in order to create a culture
                                        of ICT-enabled management and T&L.


                                        Sharing of Best Practices
                                        The best practices in the integration of
                                        ICT in management and T&L are
                                        shared among the schools.




                                Ministry of Education Malaysia                        | 48
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART

MyIdeas…

                                   Community Programmes/Smart Partnerships

                                   In the effort to enhance technology usage,
                                   schools embark on programmes with various
                                   agencies      to   leverage       on     the    current
                                   technology and ICT expertise of the industry.


                                   ICT Buddy Support
                                   This   programme        is    a     peer-coaching
                                   programme organised by IT Coordinators
                                   (ITC) and Media and Library Teachers (TL) to
                                   advocate the use of ICT in management
                                   and T&L.


                                   Bestari Club (Bestari Brigade)
           Digital Story Telling
                                   The Bestari Club assists the school to improve
                                   the implementation of ICT programmes by
                                   involving   students    who       are    skilled    and
                                   knowledgeable in ICT management. Some
                                   of the activities conducted are Peer ICT
                                   Training,   maintenance        of       ICT    facilities,
                                   documentation of school activities using
                                   multimedia and developing websites. The
                                   club also promotes information about MASS
                                   and ICT through school-based exhibitions,
                                   ICT Week, ICT        Camps or publications of
                                   newsletters    for   the     school       and      local
                                   communities.




                                   Ministry of Education Malaysia                       | 49
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART




                              On-site Monitoring

                              The goal of on-site monitoring by various
                              government agencies is to ensure that all
                              Smart School programmes and activities are
                              conducted as planned to achieve the
                              desired objectives.


“The Government will          Conclusion
continue to work hard
     to transform the         Based on the notion that education plays a
  Malaysia economy
   into an innovation-        role to develop knowledge and skills, and
   based knowledge-           inculcate values amongst our younger
 economy with higher
value add and having          generation,   Making All Schools Smart is
        knowledge,
     technology and           MOE‟s ongoing effort to equip our future
  innovation as a key         generation with 21st century skills so as to
    drivers of growth.”
                              enable them to compete in a borderless
   -  The Honourable,         world. Subsequently, k-economy workers
    Dato’ Sri Najib Tun
Razak, Prime Minister of
                              are developed to generate the country„s
              Malaysia        knowledge-based economy. Therefore, the
                              sustainability of MASS depends on the
                              support, contribution and commitment of all
                              involved.




                             Ministry of Education Malaysia           | 50
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART




                                          Appendix 1




   THE MALAYSIAN SMART SCHOOL LOGO




             Ministry of Education Malaysia            | ix
HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART



                                                          Appendix 2


THE SMART SCHOOL SONG: THE MALAY LANGUAGE AND ENGLISH VERSION




                           Ministry of Education Malaysia         |x
Hearts and Minds Towards Making All Schools Smart
Hearts and Minds Towards Making All Schools Smart
Hearts and Minds Towards Making All Schools Smart
Hearts and Minds Towards Making All Schools Smart
Hearts and Minds Towards Making All Schools Smart
Hearts and Minds Towards Making All Schools Smart

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Hearts and Minds Towards Making All Schools Smart

  • 1. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART FIRST EDITION: JUNE 2011 All Rights Reserved © Educational Technology Division, Ministry of Education Malaysia All Rights Reserved except for educational purposes with no commercial interests. No part of this publication may be reproduced, stored or transferred for production in any form or by any device whatsoever, whether electronic, mechanical, photocopying, recording or otherwise, without prior permission from the Director General of Education, the Ministry of Education Malaysia. Negotiations are subjected to royalties and honorarium. ISBN: 978-983-3544-89-8 Educational Technology Division Ministry of Education Malaysia Pesiaran Bukit Kiara 50604 Kuala Lumpur Malaysia Tel: +603-20987788 Facsimile: +603-20923763 +603-20987981 Ministry of Education Malaysia |0
  • 2. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART TABLE OF CONTENTS Preface iv Foreword vi Introduction 1 Chapter 1 Smart School and Making All Schools Smart 2 Smart School Concept Smart School Components Smart School Characteristics Making All Schools Smart (MASS): Pembestarian Sekolah Smart Schools Qualification Standards Chapter 2 Pedagogical and Technological Support 10 ICT Infrastructure Software and Educational Application System Technical Support Chapter 3 Policies for Making All Schools Smart 16 National Education Policy Policy On ICT in Education Policy Implementers: Schools and Ministry of Education Chapter 4 Teaching and Learning 21 Educational Resources Best Practices: 21st Century Learning Best Practices: Ubiquitous Learning Best Practices: Project-Based Learning (PBL) Best Practices: Educational Portals Chapter 5 Outcomes of Making All Schools Smart 36 Chapter 6 Making All Schools Smart: Moving Forward 43 Appendices Smart School Logo ix Smart School Song: “Mendidik Jiwa dan Minda” & Educating Hearts and Mind x References xi The Editorial Committee xiii Glossary xv M i n i s t r y o f E d u c a t i o n M a l a y s i a | iii
  • 3. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART PREFACE As similar to other countries in the world, education in Malaysia is being transformed to cater to rapid changes in technology and globalisation. Hence, a pool of knowledgeable and skillful human capital is vital for Malaysia to stay competitive, globally. The need to review the teaching-learning processes to accommodate the ever-changing educational landscape is pertinent. The Ministry of Education Malaysia (MOE) embarks on Making of All Schools Smart (MASS) or Pembestarian Sekolah as a national agenda to spearhead this transformation through the following mechanisms:  Life-long learning  Using information and communication technology (ICT) to improve the quality of school management and the delivery of teaching and learning (T&L) materials  Developing knowledgeable, competent and innovative human capital  Developing individuals with skills for the 21st century The aim of this publication is to provide information on Making All Schools Smart to assist schools in strengthening their school processes. The descriptions of the topics are as follows: 1. Smart School and Making All Schools Smart - The Smart School concept, characteristics, implementation phases and the Smart School qualification ranking is explained. 2. Pedagogy and Technology Support - The ICT infrastructure and the support services in management and T&L is described. 3. Policies for Making All Schools Smart - The excerpts from the National Education Policy and the Policy on ICT in Education; as well as the roles and responsibilities of various MOE Divisions are stated. 4. Teaching and Learning - Exemplary best practices of T&L which are reflective, holistic, creative and innovative is shared. 5. Outcomes of Making All Schools Smart - The required qualities of administrators, teachers, support staff, parents and the community is outlined. M i n i s t r y o f E d u c a t i o n M a l a y s i a | iv
  • 4. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART 6. Making All Schools Smart: Moving Forward - The way forward to consolidate and sustain the Making All Schools Smart (MASS) process is proposed. MOE hopes that “Hearts and Minds towards Making All Schools Smart” will enable schools to optimise their capacity in making and sustaining their schools smart, thus achieving world-class education status. Educational Technology Division Ministry of Education Malaysia Ministry of Education Malaysia |v
  • 5. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART FOREWORD SECRETARY GENERAL, MINISTRY OF EDUCATION MALAYSIA Bismillahir rahmanir rahim. Assalamualaikum warahmatullahi wabarakatuh and greetings. Alhamdulillah, I am grateful to the Allah Almighty and with His grace and mercy, the Ministry of Education Malaysia finally produced ”Hearts and Minds Towards Making All Schools Smart” to support schools in making their schools smart. This is in line with Malaysia‟s direction of education as catalyst for economic growth and social progress, especially through the development of the information and communication and technology (ICT) sector by year 2020. The fundamentals of developing knowledge-based workers (k-economy) through education is consistent with the objectives of the Government Transformation Programme (GTP), particularly the New Economic Model (NEM) which aims to boost the economy as a developed nation by year 2020. Thus, the ”Making All Schools Smart” programme requires an integrated strategic plan that takes into account the needs of ICT infrastructure, human resource development and means to remain sustainable. The Ministry of Education Malaysia has provided ICT infrastructure and network in all schools for successful implementation of the ”Making All Schools Smart” programme. Schools will also benefit in terms of acquiring current technologies from the involvement and cooperation of smart partnerships with the public and private sectors. It is my fervent hope that by optimising the use of ICT in teaching-learning and school management, the country‟s aspiration to develop highly skilled and capable individuals as global players in science and technology can be attained. In this context, the efforts to ensure that heart and minds towards making all schools smart is laudable. I hope this book is the preferred choice for all involved in making all schools smart, thus expediting the development of the potential of each individual to catalyst the sustainability of the Smart Schools. M i n i s t r y o f E d u c a t i o n M a l a y s i a | vi
  • 6. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART FOREWORD DIRECTOR GENERAL, MINISTRY OF EDUCATION MALAYSIA Assalamualaikum warahmatullahi wabarakatuh and greetings. I would like to congratulate the Educational Technology Division, Ministry of Education Malaysia for its success in publishing Hearts And Minds Towards Making All Schools Smart. ”Making All Schools Smart” is the ministry‟s integrated strategy to systemically reinvent schools as institutions in terms of teaching-learning practices and school management to ensure the development of knowledgable and competetive human capital with the ability to cope with challenges of the information age. This is in tandem with the call to ensure access to quality education and improving students‟ outcomes as stipulated in the Government Transformation Programme (GTP), National Key Results Area (NKRA). The continuous effort towards making all schools smart requires concerted involvement of all stakeholders namely, educators, parents and the community. Schools, as the prime movers of this initiative should realign their school procceses as they shift towards making their schools smart. Students of this digital era, meanwhile, need to be equipped with 21st century skills such as information literacy, creativity, innovativeness and effective communication. Characteristics like peace loving, upholding unity and global excellence also need to be nurtured. Thus, the synergy between administrators, teachers, students, parents and community is vital in Making All Schools Smart a success. I appreciate the Educational Technology Division‟s initiative in publishing this book and it is my wish that all implementing agencies and parties involved benefit from this publication. I look forward to seeing the success of the Making All Schools Smart programme, and this will mark another stellar achievement in our education system. M i n i s t r y o f E d u c a t i o n M a l a y s i a | vii
  • 7. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART FOREWORD DIRECTOR OF EDUCATIONAL TECHNOLOGY DIVISON MINISTRY OF EDUCATION MALAYSIA Assalamualaikum w.b.t. and greetings. Praise to be Allah the Almighty that we are able to publish Hearts and Minds Towards Making All Schools Smart. The publication of this book is a step undertaken by the Educational Technology Division to assist schools in the process of making all schools smart. The focus of this process is to enhance the effectiveness of the teaching and learning (T&L) and school management processes through the use of technology as an enabler. This publication is to complement the current practices of technology integration in T&L as well as school management as well as to inculcate the use of ICT as part of life-long learning. I believe that the 21st century learning trends, interpreted in a variety of realistic and futuristic strategies will optimise the capacity of school administrators to steer schools towards achieving the highest qualification standards of Smart Schools. Schools should consider, integrate and optimise the use of ICT in various approaches as recommended by the Ministry of Education Malaysia, including advocating smart partnerships with public and private agencies. The “Making All Schools Smart” programme will be more meaningful if the aforementioned approaches are coupled with the development and utilisation of appropriate educational resources. Finally, I extend my gratitude to the editorial committee and all parties for their contributions to this publication. For making this book possible, their efforts and commitment are lauded. I hope this book benefits educators as well as the general public at large, in line with the tagline, THE MALAYSIAN SMART SCHOOL: “EDUCATING HEARTS AND MINDS” M i n i s t r y o f E d u c a t i o n M a l a y s i a | viii
  • 8. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART INTRODUCTION S mart School is an initiative mooted by the Ministry of Education (MOE). It seeks to transform the school processes systemically by empowering school management and administration as well as teaching-learning (T&L) through the use of technology. Smart School realises the holistic development of students, which is to produce students who are creative, innovative, able to think critically and solve problems, competent and courageous in order to face challenges of the 21st century. "Smart Administrators, Smart Teachers, Smart Students, Smart Schools" will become a reality when educators, students, parents and the community work together and put their hearts and minds towards making all schools smart. Ministry of Education Malaysia |1
  • 9. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART CHAPTER 1: SMART SCHOOL AND MAKING ALL SCHOOLS SMART Smart School is one of the Multimedia Super Corridor (MSC) Malaysia flagship applications. The aim is to empower the use of information communication and technology (ICT) in schools. The MSC Malaysia Smart School Flagship Application which was launched by the Honourable Datuk Seri Dr. Mahathir bin Mohamad in July 1997 includes the pilot and the roll-out phases. The implementation of the Smart School Pilot Project started from 1999 and ended December 2002. Based on the lessons learnt form this project, MOE embarked on strengthening the ICT infrastructure and application for the mass roll-out of the Smart School concept, and subsequently, Making All Schools Smart (MASS) or Pembestarian Sekolah. The four (4) Smart School implementation phases are shown in Figure 1.1. Phase 1 The Smart School Pilot Project (1999- 2002) (88 Smart Schools) Phase 2 Strengthening the 88 Benchmark Smart (2003 - 2005) Schools Phase 3 Making All Schools Smart (2006 -2010) Phase 4 Consolidation and Sustainability (2011- 2020) Figure 1.1: The School Smart Implementation Phases Ministry of Education Malaysia |2
  • 10. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Smart School Concept The Smart School incorporates creativity and critical thinking in teaching and learning (T&L). It is a learning institution which is systemically reinvented in terms of teaching and learning practices and school management in order to prepare children to face challenges of the information age. The Smart School objectives based on the Malaysian National Philosophy of Education are to:  Produce a thinking and technology-literate workforce,  Democratise education,  Increase participation of stakeholders,  Provide all-round development of the individual (intellectual, physical, emotional and spiritual), and  Enhance individuals‟ strengths and abilities. Making All Schools Smart requires systemic changes in schools. The school transformation involves continuous improvement of management and administration processes based on sound policies. Teaching and learning should advocate inquiry and collaborative learning as well as student-based authentic assessment. Ministry of Education Malaysia |3
  • 11. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART The Smart School Components Teaching and Learning (T&L) The T&L processes are the core or the "heart" of the Smart School. The processes are related to curriculum, pedagogy, developing teaching- learning materials and assessment which help students learn effectively. Figure 1.2: Smart School Components Management and Administration The technology-enabled management and administration is the "driver" or "brain" of the Smart School to ensure effective and efficient school management. People, Skills and Responsibilities Teachers, administrators, support staff, parents, community and private agencies play an active role in developing and enhancing educators‟ professionalism and knowledge as well as school‟s performance. Processes Various resources are the functional inputs, which produce the desired outcomes through the processes in a smart school. Ministry of Education Malaysia |4
  • 12. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Technology Technology is used as an enabler in T&L, management and administration as well as to communicate with external constituencies. Policies Policies for the Smart School and Making All Schools Smart (MASS) ensure successful implementation of programmes. Smart School Characteristics  Teachers as facilitators.  Students‟ learning is self-accessed, self-directed and self- paced which leads to lifelong learning.  T&L is interesting, effective and student-centred.  Schools enculturate extensive use of ICT in management and T&L.  Schools advocate networking or partnerships with various members of the community. Making All Ministry of Education Malaysia |5
  • 13. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Making All Schools Smart Programme Making All Schools Smart (MASS) is a process to roll-out the Smart School concept to all schools by leveraging on all MOE‟s ICT initiatives. This process is carried out continuously to improve the effectiveness of school management and T&L. Figure 1.3: Leveraging On MOE’s ICT Initiatives in Making All Schools Smart The objectives of MASS are as follows:  To optimise student-centred learning,  To develop ICT-skilled human capital for future needs, and  To produce individuals who are intellectually, spiritually, emotionally and physically balanced and harmonious, based on a firm belief in God. In order to achieve the above objectives, the Educational Technology Division, as the lead agency in the MOE Malaysia to promote educational technology for smart education has prepared the Smart School Strategic Plan, 2011-2015 (Pelan Strategik Pembestarian 2011-2015). Five (5) major focus areas of this plan and the details are illustrated in Figure 1.4. Ministry of Education Malaysia |6
  • 14. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Figure 1.4: Core Areas of the Smart School Strategic Plan 2011- 2015 Smart School Qualification Standards The Smart School Qualification Standards (SSQS) is a set of indicators to determine the ranking of smart schools. All schools are required to periodically participate in this self- assessment exercise to determine their achievement according to the indicators. The SSQS on-line system for assessment is accessed via http://ssqs.moe.edu.my. Figure1.5: The homepage of the Smart School Qualification Standards (SSQS) website Ministry of Education Malaysia |7
  • 15. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART The four (4) domains of SSQS are: (1) Human Capital Development (40%), (2) Utilisation (40%), (3) Applications (10%) and (4) Infrastructure (10%). Table 1.1: Sample Domains and Indicators of Smart School Qualification Standards Domain Weightage Descriptions Sample Indicators Utilisation 40% The level of ICT  Total hours/periods for ICT integration in integration by: school (i) the administrators in school management - management administration (ii) teachers and students in and teaching- teaching-learning learning Human 40% ICT competency  Frequency of dissemination of Capital level of ICT information by administrators administrators, and IT Coordinators teachers and  Number of in-house courses students conducted in the school  Number of innovative programmes implemented in schools Application 10% Number of  Number of applications used applications used (i) school management in school (ii) learning management Infrastructure 10% ICT Infrastructure  Ratio of numbers of Computers: in school Students  Ratio of numbers of Computer:Teachers  LAN and WAN in school  Number of Internet access locations  Functional ICT equipment Ministry of Education Malaysia |8
  • 16. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART The Smart School Qualification Standards (SSQS) Documents Standards (SSQS) Ranking in the Smart School Qualification Standards The Smart School Qualification Standards (SSQS) ranks the achievement of schools from one (1) to five (5) stars. Schools achieving one (1) or two (2) stars have not achieved the desired level according to the indicators while schools with three (3) star ranking and above have achieved the smart school status. Figure 1.6: Ranking in the Smart School Qualification Standards Ministry of Education Malaysia |9
  • 17. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART CHAPTER 2: PEDAGOGICAL & TECHNOLOGICAL SUPPORT The Smart School environment, while incorporating ICT infrastructure and utilisation of applications, engages students, teachers and administrators in using ICT effectively for T&L as well as school management. Thus, MOE ensures the availability of Internet services and ICT facilities are functioning in schools as part of pedagogical and technological support. The elements of pedagogical and technological support provided and maintained by Educational Technology Division (ETD) are indicated in Figure 2.1. Figure 2.1: Pedagogical and Technological Support Components Ministry of Education Malaysia | 10
  • 18. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART ICT Infrastructure: Network & Computer Equipment  Wide Area Network (WAN) MOE provides the Wide Area Network (WAN) and related services to facilitate Internet access in schools and educational institutions. This network enables an interactive learning environment and an on-line school management to be maintained. In addition, social networking through emails, blogs, Twitter and Facebook support collaborative learning. WAN bridges the digital divide between rural and urban schools, enabling all schools to access the resources available.  Local Area Network (LAN) Schools are provided with a Local Area Network (LAN) to facilitate management, data security processes and sharing of information within the school. Teachers are able to share T&L resources among colleagues, while students collaborate and share ideas and projects.  Computer Laboratory (CL) The computer laboratories under the Computer Laboratory Project were built to promote ICT in teaching and learning. The three CL models are in Table 2.1. Model Student No. of Personal No. of Labs Table 2.1: The Lab Enrolment Computers (PC) Models in the 1 Less than 400 10 Student PCs 1 Computer 1 Teacher PC Laboratory 2 400 – 799 20 Student PCs 1 Project 1 Teacher PC 3 800 and more 40 Student PCs 2 2 Teacher PCs Ministry of Education Malaysia | 11
  • 19. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART  School Access Centre The School Access Centre adopts a cyber-café concept to support on-line learning which takes place anytime outside school hours. To support this initiative, MOE‟s provision of ICT equipment to schools enables the following: i. Learning during and after school hours, ii. Self-paced, self-directed and self-accessed learning, and iii. Increase the contact hours of students with computers. MOE also provides ICT equipment to support other projects. The equipment includes servers, computers, laptops, LCD projectors, printers, scanners, digital cameras, interactive whiteboards, TVs, LCD TVs and DVD players. Software and Educational Application System MOE has provided a number of on-line educational applications to support ICT integration in T&L and school management. Table 2.2: Teaching & Learning Applications TEACHING & LEARNING APPLICATIONS No. APPLICATION SCOPE USERS ACCESS MEDIUM 1. EduwebTV T&L application via video streaming Teachers & Internet Students 2. LMS Learning Management System in Teachers Internet collaboration with MAMPU 3. MyGfL On-line learning management Teachers & Internet application Students Ministry of Education Malaysia | 12
  • 20. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Table 2.3: School Management and Administrative Applications SCHOOL MANAGEMENT AND ADMINISTRATION APPLICATION No. APPLICATION SCOPE USERS ACCESS MEDIUM 1. e-GTUKAR To manage inter – Teachers Internet divisional transfers, teacher transfer between states and within regions 2. e-DISIPLIN To manage student State Education Internet discipline Offices, Education District Offices & Teachers 3. ADU DISIPLIN To manage complaints Teacher Internet on student discipline 4. e-PERLU To manage collation of Teachers Internet school‟s operational data 5. Sistem Pengurusan To facilitate SPM Teachers Internet Peperiksaan Atas registration and school- (Examination Talian based scores Coordinators) (coursework, oral assessment, and trial examination) 6. SSQS To rank schools Adminsitrators, Internet (Smart School according to the Smart Teachers, IT Qualification School Qualification Coordinators & Standards) Standards Students 7. SPS To manage information Teachers Internet (Sistem Pengurusan in schools and among Sekolah) teachers and students 8. STS To manage and report Teachers Internet (Support Ticketing on school‟s ICT System) problems and issues 9. SPPICTS To monitor ICT usage in Teachers Internet (Sistem Pemantuaun schools Penggunaan ICT Sekolah ) 10. IQ-PSS To rank school resource Teacher- Internet centres according to Librarians/ required indicators Media Teachers Ministry of Education Malaysia | 13
  • 21. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Technical Support MOE offers technical support services to address ICT problems and issues in schools. Schools can either report on-line or through call centres for this purpose. Depending on the severity of the issues, MOE also provides on-site technical support when the need arises.  Support Ticketing System The Support Ticketing System (STS) is used to collect and record data on ICT issues and problems in schools. The information forms the basis for ICT maintenance needs. There are three (3) levels of technical support services provided which are implemented by the respective agencies. Table 2.4: ICT Service Support Levels Service Level Scope Agency  To identify the root causes of issues Teacher 1ST Level Service and problems Activity  Basic On-line Troubleshooting Centres  On-site Troubleshooting (TAC)  Equipment State 2ND Level Service maintenance/replacement Educational  On-site Troubleshooting Technology Division  Resolve issues escalated from 1st level (SETD) service  Provision to supply/install Educational 3RD Level Service equipment/software Technology  Resolve issues escalated from 1st and Division 2nd level service (ETD)  Monitor service performance at all levels and services rendered by vendors Ministry of Education Malaysia | 14
  • 22. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Service Level Scope Agency  Supply and install equipment/ Vendor 3RD LEVEL SERVICE software provided by MOE  Provide technical support services for equipment under warranty Three (3) main areas of ICT related issues identified in schools are usually associated with hardware, software and network. These issues are as follows:  Hardware: Laptops, Personal Computers (PCs), Central Processing Units (CPUs), Random Access Memory (RAM), mouse, and keyboards,  Software: Applications, Operating System (OS), Antivirus and other related applications, and  Network: Internet, network equipment such as hubs, switches and modems. Schools encountering ICT related issues and problems can make a report and request for ICT support services by calling this toll-free number, 1800 884774 or visit the following website, http://sts@moe.edu.my. Ministry of Education Malaysia | 15
  • 23. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART CHAPTER 3: MAKING ALL SCHOOLS SMART IMPLEMENTATION POLICY Making All Schools Smart (MASS) or Pembestarian Sekolah is one of MOE‟s strategies to complement the National Education Policy which calls for holistic development of students and teachers. Schools, thus, are catalysts to the sustainability of Smart Schools. This is in tandem with the goals of Vision 2020 which stipulates that Malaysia becomes a developed nation by year 2020. The National Education Policy The National Education Policy (NEP) is designed to ensure excellence in the education system so as to produce a knowledge-based society which can contribute to nation building. NEP affirms Information Communication and Technology (ICT) as salient to facilitate education in this digital age. As such, ICT should be integrated in T&L as well as in educational management. The policy statement of NEP includes the following:  ICT for all students,  ICT as a teaching and learning tool, as a subject, and as a subject component, and  ICT to improve productivity, efficiency and effectiveness of the management system. Ministry of Education Malaysia | 16
  • 24. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Policy on Information Communication and Technology (ICT) in Education The Policy on ICT in Education was launched by the Deputy Prime Minister of Malaysia, the Honourable Tan Sri Dato‟ Haji Muhyiddin bin Haji Mohd Yassin on October 12th, 2010. This policy‟s framework is to organise the transformation of the education system through the use of ICT in schools, with the involvement and cooperation of experts, and through developing partnerships with the public and private sectors and community involvement. Producing capable human capital with innovation and the ability to explore new areas for generating the country‟s wealth is the main objective of the Policy on ICT in Education. The fundamentals of this policy are as follows:  Continuous human capital development in line with 21st century skills,  Appropriate use of technology to integrate existing ICT initiatives in education, and  Transform the T&L processes and education management through the use of technology as an enabler. Ministry of Education Malaysia | 17
  • 25. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Policy Implementers: Schools Acronyms: and MOE Divisions of Ministry of Education The success of MASS relies on (MOE) policy implementers at MOE, BPG – Teacher state, district and schools levels. Training Division They are responsible in creating a pool of IAB- Aminuddin Baki knowledgeable and competent officers, Institute administrators and teachers. Other BTP – Educational Technology Division stakeholders, the parents and community also BPTV - Technical and have roles in realising MASS. Thus, awareness Vocational programmes for parents and the community Education Division groups can encourage participation and BPKhas – Special contribution to MASS. The three (3) areas Education Division of responsibilities identified by MOE are: (1) BPSPSK – Residential and Cluster Schools Human Capital Development, (2) ICT Management Infrastructure and Application Development, Division as well as (3) Pedagogy and Technical BPSH – School Management Support. Division BPM – Information Human Capital Development Management Division Educators and students equipped JNJK – School with knowledge and skills of the Inspectorate and 21st century lend support to MASS. Quality Assurance To this end, educators and LPM – Examination Syndicate students should incorporate the use of technology in a creative and innovative BPPDP – Educational Planning and manner. Research Division Ministry of Education Malaysia | 18
  • 26. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART ICT Infrastructure and Application Development ICT infrastructure and applications which are stable, when well-implemented in schools encourages effective management amongs administrators as well as enhances teachers‟delivery skills and students‟ learning. Pedagogy and Technical Support Efficiency of the administrative and teaching processes ensures effective students‟ learning when schools are well- supported pedagogically and technically, and equipped with an effective communication network. Figure 3.1: Roles and Responsibilities of Divisions in MOE Ministry of Education Malaysia | 19
  • 27. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Figure 3.1 indicates the involvement of the divisions in MOE either directly or indirectly, in the MASS programmes. The importance of this programme is reflected at the high level reporting structure of the MASS Committee in Figure 3.2. Therefore, the cooperation among MOE‟s divisions in executing their roles and responsibilities efficiently ensures MASS is a reality. Acronyms: FCC- Flagship Coordination Committee KSN- Chief Secretary KSU- Secretary General JPN- State Education Department PPD- District Education Office Figure 3.2: The Hierarchical Reporting Structure of MASS Committee Ministry of Education Malaysia | 20
  • 28. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART CHAPTER 4: TEACHING AND LEARNING Educational Technology is defined as media applications, systems, approaches and techniques used to achieve effective teaching. The use of technology in an organised and systematic manner among teachers, integrating a variety of teaching strategies, enhances the students' learning potential. To produce holistic human capital based on the National Education Philosophy, teachers should take into account students' diverse learning styles which include the visual, auditory or kinesthetic domains as Figure 4.1: Theory of stated in the Theory of Multiple Multiple Intelligences by Intelligences by Howard Gardner – the Howard Gardner logical, linguistic, musical, kinesthetic, interpersonal, intrapersonal, spatial, and naturalistic intelligences. The challenges faced by teachers and students of the 21st century are the acquisition and application of knowledge and technology in creative and innovative ways. Thus, this chapter describes the best practices in T&L pertaining to educational technology and its application. Ministry of Education Malaysia | 21
  • 29. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Educational Resources Educational resources should be managed, in an efficient and systematic manner to facilitate access and use by teachers and students. The selection and use of appropriate educational resources will in turn People trained in produce a conducive environment for T&L, thus the application of information making it more interesting. Improved students‟ resources to their outcomes are the end results. Educational resources work… They have learned are categorised into printed and non-printed techniques and materials, and includes the electronic and social skills for utilising the wide range of media, which are now readily available in all information tools schools. as well as primary sources in moulding information – solutions to their problems” - Paul Zurkowski National Commission of Libraries and Information Sciences 1974   Figure 4.2: Educational Resources Ministry of Education Malaysia | 22
  • 30. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Teachers can facilitate T&L activities by using a variety of educational resources in a planned and orderly manner. The three (3) different stages in planning the use of educational resources are shown in Figure 4.3. Pre - Set the timeline Educational Implementation - Develop methods to link ER and new topics Resources (ER) - Conduct presentations During Planning Implementation - Focus on important ER aspects Stages for Teaching & Learning Post - Plan enrichment and enforcement activities Implementation Figure 4.3: Stages in Planning the Use of Educational Resources The importance of using educational resources effectively is as follows:  Meeting the needs of the curriculum and to achieve the objectives of different developmental stages in T&L,  Cost effectiveness with the use of appropriate technology,  Cater to the requirements of T&L topics and objectives, students‟ learning background, and the physical condition of the classroom,  Encourage and motivate learning, and  Enriching students' knowledge and experience. Ministry of Education Malaysia | 23
  • 31. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Best Practices: 21st Century Learning 21st century learning provides a wider range of learning opportunities. Students‟ learning is not limited to the content of the syllabus but also focus on knowledge creation and ways to solve problems based on the real world context. Students need to master specific skills which are based on content knowledge, generic and ICT skills with the support of an innovative system. The 21st century learning involves the following fields: 1. 21st Century Themes 2. Learning and Innovation Skills 3. Literacy, Media and Technology Skills 4. Life and Career Skills. 1. 21st Century Themes The following are the 21st century themes integrated in subjects which needed to be mastered by students: a. Global Awareness Students of the 21st century should respect and understand other cultures. Global awareness amongst students helps them Figure 4.4: 21st Century Themes deal with global issues more efficiently. Ministry of Education Malaysia | 24
  • 32. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART b. Entrepreneurial Literacy Students of the 21st century know how to make sound economic choices to increase productivity. This assists students in their future career development. c. Civic Literacy Students of the 21st century recognise their rights and obligations as citizens and understand the implications of their decisions at the local, national and global levels. d. Health Literacy Students of the 21st century have knowledge and practise safe and healthy lifestyles. e. Environmental Literacy Students of the 21st century have knowledge and awareness of the influences that the society has on the environment, and are able to make decisions and solve problems. 2. Learning and Innovation Skills Learning and innovation skills ensure the well-being and the development of students‟ career paths in the Figure 4.5: information age. The skills Learning and are as follows: Innovation Skills Ministry of Education Malaysia | 25
  • 33. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART a. Creative and Innovative Students are able to use various techniques for generating, evaluating and improving ideas creatively and innovatively. b. Critical Thinking and Problem Solving Students are able to use appropriate reasoning techniques in making decisions to solve problems. c. Communication and Collaboration Students are able to use verbal and non-verbal communication effectively, in a variety of contexts. Collaboration with other individuals in a group is also important to inculcate a sense of shared responsibility to achieve common goals. 3. Information, Media dan Technology Skills A variety of literacy skills is needed by the 21st century global citizens in the technology and media era. a. Information Literacy Students have the ability to access, evaluate, use, and manage information effectively. Figure 4.6: Information, Media and Technology Skills Ministry of Education Malaysia | 26
  • 34. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART b. Media Literacy Students are able to analyse the purpose and suitability of media, and other issues in relation to access, utilisation and development of media resources. c. ICT Literacy Students are able to apply ICT technology effectively in managing their learning and daily lives. 4. Life and Career Skills Individuals of the 21st century are required to be competitive in their lives and careers. a. Flexibility and Adaptability Students should be flexible and be able to adapt to the changes in environments and daily lives. b. Self-Initiation and Self-Direction Students should self-actualise and be able to manage their time, as well as plan for their own and their organisation‟s needs. c. Social and Inter-cultural Skills Students should be sensitive about different cultures. They should also respect and be tolerant of inter-cultural relations. Ministry of Education Malaysia | 27
  • 35. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART d. Productivity and Accountability Students are highly productive and carry out their duties with integrity. e. Leadership and Responsibility Students are able to display the characteristics of a competent leader and are able to contribute to the betterment of self and team improvement. “Imagination is more important than knowledge. While knowledge defines all we currently know and understand. Imagination points to all we might yet discover and create” - Albert Einstein Figure 4.7: 21st Century Skills Learning Components Ministry of Education Malaysia | 28
  • 36. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Best Practices: Ubiquitous Learning Ubiquitous learning is an approach which allows students to learn at anytime and anywhere. Other than the classroom, students can learn at various locations at all times. The ICT in Education Program in Korea is an example of how ubiquitous (U) learning is used to integrate 21st century learning via the use of technology. The robust and stable ICT infrastructure in Korea has enabled their education system to shift from the computer- aided mode to distance learning, and currently, Internet-based education. ICT Education in Korea emphasises the development of learning content by teachers and student-centred learning. Peer evaluation among teachers and students is encouraged while alternative assessment tools are used to enhance learning. The approaches used in U- Learning are outlined in Table 4.1. Table 4.1: Approaches in U-Learning Learning Approach Teaching Approach  U-Discussion  Topic Selection  U-Tutorial  Defining Problems/Issues  U-Problem Solving  Planning of T&L Activities  U-Study Guide  Planning to support Students’ Learning  Simulation  Assessment  Role Play Student Assessment Approach Teacher Assessment Approach  Self and Peer Assessment Self and Peer Assessment  Example of alternative assessment  T&L Plan tools:  Assessment of T&L Activities Presentation, portfolio, interview,  Ethical use of information (information journal (learning logs) ethics) Ministry of Education Malaysia | 29
  • 37. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Best Practices: Project-Based Learning Project-Based Learning (PBL) is a student- centred activity model implemented across the curriculum. PBL geared towards the national curriculum, encompasses inter- cultural, reflective, holistic, global and technology-aided learning where exploration of real-life situations using 21st century learning skills is focussed. The focus areas of PBL are shown in Table 4.2. Table 4.2: Focus Areas of PBL Planning Creative and Innovative Critical Thinking Making decisions Consider appropriate Reasoning technology Identify suitable technology Communication when doing assignments The advantages of PBL:  Create positive communication and collaboration among students  Encourage students who lack concentration to participate in the T&L process  Facilitate students‟ understanding of topics and to apply the knowledge acquired  Enable students to master problem- solving and self-management  Encourage accountability  Enable students to determine their own learning goals  Meet the needs of students‟ diverse learning styles and levels Ministry of Education Malaysia | 30
  • 38. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART The six (6) steps approach to PBL is shown in Figure 4.8. Figure 4.8: The Flow of the PBL Approach Ministry of Education Malaysia | 31
  • 39. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Best Practices: Educational Portals Educational portals can be used to inculcate creativity and thinking skills, as well as enculturation of ICT in T&L. The on-line educational resources from these portals suggested could be used to enhance learning. 1. http://www.mygfl.gov.my The Malaysian Grid for Learning (MyGfL) is a MOE portal for uploading, accessing, and downloading T&L resources. 2. http://www.eduwebtv.com EduwebTV provides educational information and T&L resources webcast over eight (8) channels. In November 2010, a total of 3696 videos over the academic, curriculum, news, guidance, documentary, interview, interactive and live telecasts channels are available for download. 3. http://www.spp.moe.edu.my MOE‟s Learning Management System (LMS), also known as Sistem Pengurusan Pembelajaran (SPP) portal offers interactive e-materials to cater to learners with different learning styles and levels. The e-materials are curriculum-based and encourage self-accessed, self-paced and self-directed learning. Ministry of Education Malaysia | 32
  • 40. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART 4. http://www.thinkquest.org This MOE-Smart Partnership portal provides opportunities for students to collaborate with the global community in a safe and controlled environment. 5. http://www.intel.com/education/elements This MOE–Smart Partnership portal offers training on Intel Teach Elements for teachers in the area of ICT integration in T&L as part of their professional development. 6. http://www.petrosainslearning.com This portal promotes collaborative learning by allowing students to share their scientific research with the global community. 7. http://myideas.my The MyIdeas portal is a joint effort between MOE and the Ministry of Science, Technology and Innovation (MOSTI). It provides a platform for society to share ideas. Viable and innovative ideas are then turned into best practices to improve the lives of Malaysians. Ministry of Education Malaysia | 33
  • 41. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART 8. http://www.cybersafe.my CyberSAFE or “Awareness of Cyber Security for Everyone” is an initiative by CyberSecurity Malaysia (CSM), an agency under MOSTI to harness awareness and to educate the public about social issues in using technology. The aim is to enable Internet users to make correct and accurate decisions in managing problems related to Internet use. 9. http://bibliografi.moe.edu.my This Educational Resources Management portal contains a library of digital educational resources which facilitates and assists students as well as teachers identify and locate information efficiently. 10. http://btpnkl.edu.my/cerdiknet/ This portal contains a collection of learning activities for a variety of subjects. It encourages interactive T&L activities for self-accessed, self-paced and self-directed learning among students. Teachers can also upload and share their teaching learning materials. Ministry of Education Malaysia | 34
  • 42. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART MOE also provides facilities to accommodate educational resources of various formats to support T&L effectively. The facilities are:  School Resource Centre (Library, Audio-Visual Room, Teaching-Learning Materials Room)  School Access Centre  Computer Laboratory Schools, on their own initiative, are encouraged to develop and provide facilities to support T&L. Subject Rooms or Self-Access Centres are examples to provide conducive learning environments for students. Ubiquitous Learning Space Audio Visual (AV) Room Computer Lab Lab School Resource Centre Ministry of Education Malaysia | 35
  • 43. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART CHAPTER 5: OUTCOMES OF MAKING ALL SCHOOL S SMART Schools are the owners and key drivers of MASS. The school‟s stakeholders: adminsitrators, teachers, students, parents, the community and other contributing agencies share responsibilities for the success of MASS. Therefore, their contribution and expertise in planning and enhancing existing programmes is crucial. The outcomes of MASS for administrators, teachers, IT Coordinators (ITC), Library and Media Teachers (TL) and support staff are measured by the Malaysia School Principals‟ Competency Standards, the Standards of Malaysian Teachers (SGM), the Quality Standards of Education in Malaysia (SKPM) and the Smart School Qualification Standards (SSQS). The Smart Schools students‟ outcomes target the attainment of lifelong learning skills in ICT-based T&L environments. Hence, students should be critical and innovative in problem solving, able to communicate effectively and to function in groups. Meanwhile, the support of parents, local communities and external agencies‟ is manifested in their involvement in school activities. Ministry of Education Malaysia | 36
  • 44. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART MOE‟s quality standards outline three (3) key aspects to describe the expected outcomes for school To be read administrators, teachers, support staff and students. with these MOE These standards related to values in practice, standards: knowledge and skills, and professional skills are The illustrated in Figure 5.1 and described in Table 5.1 to Malaysian Quality Table 5.5. Standards of Education STAKEHOLDERS’ OUTCOMES OF MAKING ALL SCHOOLS SMART (SKPM) (MASS) Standards of Malaysian Teachers (SGM) Smart School Qualification Standards (SSQS) The Smart School Conceptual Blueprint Circular No. 3/2005 - Coordination of Teaching Periods for Smart School Teacher Coordinator (ITC) & Media & Library Teachers (TL) Figure 5.1: Outcomes of Making All Schools Smart (MASS) Ministry of Education Malaysia | 37
  • 45. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Table 5.1: Outcomes related to Values in Practice (Professional) OUTCOMES: VALUES IN PRACTICE (PROFESSION) No Itemisation A T ITC SS C & TL (PTA) 1. Adhering to the principles and work ethics √ √ √ √ of public service. 2. Committed to duties and responsibilities. √ √ √ √ √ 3. Responsible towards the safety √ √ √ √ of infrastructure, applications and ICT related data. 4. The dissemination of information through √ √ √ √ √ various modes and media in an ethical manner. 5. Able to share experiences in the use √ √ √ √ √ of ICT in management and T&L. 6. Support smart partnership programmes √ √ √ √ √ conducted with various parties in the local and international front. 7. Cultivate and practice the spirit of √ √ √ √ √ teamwork. 8. Credible as a change agent in acculturating √ √ √ √ √ ICT integration in management, T&L and communication. [Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library Teachers; (SS) Support Staff; (C) Community; (S) Students; & (PTA)Parents Teacher Association ] Table 5.2: Outcomes related to Values in Practice (Personality) OUTCOMES: VALUES IN PRACTICE (PERSONALITY) No Itemisation A T, TL & SS S C ITC 1. Courteous and exhibit noble √ √ √ √ √ values in handling daily affairs. 2. Comply with the ethics and √ √ √ √ √ universal rules of ICT utilisation. 3. Open-minded and rational towards √ √ √ √ √ new views and ideas relating to ICT in education. Ministry of Education Malaysia | 38
  • 46. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART OUTCOMES: VALUES IN PRACTICE (PERSONALITY) No Itemisation A T, TL & SS S C ITC 4. Creative and critical in developing √ √ √ √ √ new ideas in the field of ICT in education. 5. Proactive, voluntary and innovative. √ √ √ √ √ 6. Highly motivated in achieving personal and √ √ √ √ √ organisational excellence. 7. Self-directed in acquiring knowledge and √ √ √ √ √ continously enhancing personal competence in areas of current technology. 8. Able to self-assess and self-reflect. √ √ √ √ √ 9. Responsible towards teaching and learning. √ √ √ [Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library Teachers; (SS) Support Staff; (C) Community; & (S) Students] Table 5.3: Outcomes related to Values in Practice (Social) OUTCOMES: VALUES IN PRACTICE (SOCIAL) No Itemisation A T,TL & SS S C . ITC 1. Friendly, approachable and considerate. √ √ √ √ √ 2. Practicing effective interpersonal and √ √ √ √ √ intrapersonal communication. 3. Actively involved in school programmes. √ √ √ √ √ 4. Create a strong networking among the √ √ √ √ √ staff. 5. Create a strong networking with the √ √ √ √ √ community. 6. Willing and ready to work collaboratively. √ √ √ √ √ [Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library Teachers; (SS) Support Staff; (C) Community; & (S) Students] Ministry of Education Malaysia | 39
  • 47. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Table 5.4: Outcomes related to Knowledge and Skills OUTCOMES: KNOWLEDGE AND SKILLS No. Itemisation A T, TL & SS S C ITC (PTA) 1. Able to interpret and implement MOE‟s √ √ √ √ policy. 2. Competent in executing assignments using √ √ √ √ √ in ICT. 3. Skilled insearching and processing relevant √ √ √ √ √ information from various sources. 4. Skilled in integrating 21st century skills in √ √ √ √ √ teaching and learning. 5. Skilled in integrating 21st century skills in √ √ √ management. 6. Able to develop multimedia materials. √ √ √ √ √ 7. Skilled in disseminating information through √ √ √ √ √ the internet. 8. Applying relevant leadership √ √ √ √ √ characteristics at appropriate levels and situations. 9. Practice resource management procedures in accordance to instruction from Treasury, in circulars according to relevant regulations and procedures:  Financial Resources √ √ √  T&L Resources √ √ √  Human resources/students √ √ √ √ [Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library Teachers; (SS) Support Staff; (C) Community; & (S) Students] Table 5.5: Outcomes related to Professional Skills OUTCOMES: PROFESSIONAL SKILLS No. Itemisation A T TL/ SS C ITC 1. Understand, appreciate and implement √ √ √ √ education policies in schools. 2. Steer the school towards achieving the √ √ √ √ √ MASS vision and mission. Ministry of Education Malaysia | 40
  • 48. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART OUTCOMES: PROFESSIONAL SKILLS No. Itemisation A T TL/ SS C ITC 3. Capable of strategic, tactical and √ √ √ √ operational planning of school programmes. 4. Monitor and evaluate the implementation √ √ √ of school programmes. 5. Develop knowledge and inculcate √ √ √ thinking culture among the schools‟ stakeholders. 6. Acculturating the use of ICT in education √ √ √ √ √ in school and the community. 7. Capable of stimulating the intellectual √ √ √ capacity of staff and students. 8. Establishing a systematic documentation √ √ √ √ system to facilitate information retrieval. 9. Moving schools towards the establishment √ √ √ √ √ of the "Learning Organisation". 10. Efficient in establishing teams. √ √ √ √ √ 11. Making rational decisions through √ √ √ √ √ organised discussions and consultations. 12. As the core driver of school programmes. √ √ √ 13. Leading schools towards continuous √ √ √ improvement. 14. Provide a conducive school √ √ √ √ environment for teaching and learning. 15. Ensure the safety of staff and students in √ √ √ √ the school. 16. Ensure the safety of equipment and ICT √ √ √ √ infrastructure in school. 17. Conduct training for staff according to √ √ √ √ the needs of the individuals and the organisations. [Legend: (A) Administrator; (T)Teachers; (ITC) IT Coordinator ; (TL) Media & Library Teachers; (SS) Support Staff; (C) Community; & (S) Students] Ministry of Education Malaysia | 41
  • 49. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART The following websites are references for the related human capital outcomes of MASS:  ISTE National Educational Technology Standards (NETS): www.iste.org; http://cnets.iste.org  Quality Standards of Education in Malaysia (SKPM), School Inspectorate and Quality Assurance, MOE: www.jnjk.gov.my  The Standards of Malaysian Teachers (SGM), Teacher Education Division, MOE: www.ipik.edu.my/sgmdoc/index.html  The Malaysia School Principals‟ Competency Standards, Aminuddin Baki Institute, MOE: www.iab.edu.my  Professional Circular No. 3/2005 – Coordination of Teaching Periods for Smart School Coordinators (IT Coordinators) and Library and Media Teachers: www.moe.edu.my  Smart School Qualification Standards: www.moe.edu.my  The Smart School Conceptual Blueprint: www.moe.edu.my Ministry of Education Malaysia | 42
  • 50. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART CHAPTER 6: MAKING ALL SCHOOLS SMART: MOVING FORWARD In 2011, the Smart School implementation entered the fourth wave of consolidation and sustainability. During the third wave of implementation, ICT elements were made available in schools by leveraging on the various ICT initiatives. Hence, in Wave 4, schools attempt to consolidate and stabilise all initiatives in making their schools smart. MOE ranked schools according to the Smart School Qualification Standards. The ranking for 2010 is shown in Figure 6.1. The strategies discussed here are geared towards achieving the Smart School Vision, in line with Vision 2020. 2020. SSQS Ranking Number of Percentage Schools (%) 5 Star 271 3.0 4 Star 3440 38.4 3 Star 4436 49.5 Total 8147 91.0 Figure 6.1: SSQS Ranking for 2010 Ministry of Education Malaysia | 43
  • 51. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Consolidation and Sustainability of Smart School In the launching of the Policy on ICT in Education Malaysia, the Honourable Tan Sri Dato‟ Haji Muhyiddin bin Haji Mohd. Yassin stated that the National Key Results Areas (NKRA) for education emphasises the need for improving students‟ outcomes and providing access to quality education for all. Therefore, in order to achieve this national agenda, the critical success factors - The Honourable Tan Sri Dato‟ Haji for Smart Schools lie in the support of the Muhyiddin Bin Haji programmes as in Table 6.1. Mohd Yassin, Deputy Prime Minister of Malaysia Making All Schools Smart as the Critical Success Factors Table 6.1: Critical Success Factors for Making All Schools Smart Item Goals Critical Success Factors NKRA High The Making All Schools Smart (MASS) Performing programme contributes to the Schools (HPS) stabilisation and achievement of the targeted 100 HPS. The current 15 schools listed as the HPS were ranked 5 stars. By year 2015, 100 HPS are expected to achieve the 5 star SSQS status. Digital Bridge the All the10,000 schools achieve the Divide digital divide smart school standards. Vision 2020 Enhance the Produce knowledgable human national capital to steer the national education transformation towards developing a delivery knowledge-based economy system (knowledge-economy). through e-Gov Ministry of Education Malaysia | 44
  • 52. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Implementation Strategies In ensuring the MASS programme was more compatible, MOE focussed on the following aspects:  Improving and ensuring the suitability of ICT infrastructure for use in schools,  Creating learning environments for students to study any where and at any Sharing of experiences and best practices amongst Principals and time through the use of various Headmasters of the catalyst schools: Sarawak Region communication media,  Encourage schools to integrate the use of technology in education through smart partnerships with industries, academia, governmental and non- governmental bodies,  Ensure current technology and pedagogical practices are introduced to users, and  Provide expert advice and skills to teachers within the localised regions through the State Educational Technology Divisions and the Teacher Activity Centres. Strengthening the Catalyst Schools Programme- Southern Region (Melaka, Negeri Sembilan and Johor) Ministry of Education Malaysia | 45
  • 53. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Implementation Strategies: Catalyst Schools One of MOE's strategies to ensure schools achieve the Smart School status is by means of the Catalyst Schools programme. This strategy is expected to generate the “Mutiplier Effect” to speed up the process of achieving the 5 star ranking by other schools. The catalyst schools are required to mentor, guide and hand-hold schools within their group and walk them through the MASS process. Figure 6.2: Implementation Strategies for Catalyst Schools Ministry of Education Malaysia | 46
  • 54. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART The proposed mechanism is for the premier schools to be catalyst schools. The requirement for catalyst schools is that they are the 5 star SSQS schools. Each catalyst school guides ten (10) schools in their groups to achieve a 3 star ranking and above. These schools will in turn be catalysts and a point of reference for other nearby schools. An example of this strategy is illustrated in Figure 6.2. CATALYST SCHOOLS MECHANISM KOTA TEACHER ACTIVITY CENTRE KELANTAN SK Seri Kota Catalyst: SMK Dato’ Ahmad Maher 5 SK Mulong SMK Pengkalan SMK(A) Naim Chepa Lilbanat Sultan Ismail College SK Zainab 2 SMK Puteri SK Salor Online Year 2010 Year 2011 Other Resources and Schools [Legend: (SK) Primary School; (SMK) Secondary School; (SMKA) Religious Secondary School] Figure 6.3: The Mechanism of Catalyst Schools in Kota District, state of Kelantan The Catalyst School Programme The outcomes of the catalyst school programme focuses on the holistic development of students and teachers. To achieve this, several programmes were implemented as indicated in the figure 6.4. Ministry of Education Malaysia | 47
  • 55. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART British Council Connecting Classroom Mindset & Culture Change Sharing of On-Site Best Monitoring Practices 5-Star Schools Bestari Club Community (Bestari Programmes/ Brigade) Smart Partnerships ICT Buddy Support Bestari Club Activities Figure 6.4: The Catalyst School Programme Mindset & Culture Change All stakeholders go through a paradigm shift for a change in mindset in order to create a culture of ICT-enabled management and T&L. Sharing of Best Practices The best practices in the integration of ICT in management and T&L are shared among the schools. Ministry of Education Malaysia | 48
  • 56. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART MyIdeas… Community Programmes/Smart Partnerships In the effort to enhance technology usage, schools embark on programmes with various agencies to leverage on the current technology and ICT expertise of the industry. ICT Buddy Support This programme is a peer-coaching programme organised by IT Coordinators (ITC) and Media and Library Teachers (TL) to advocate the use of ICT in management and T&L. Bestari Club (Bestari Brigade) Digital Story Telling The Bestari Club assists the school to improve the implementation of ICT programmes by involving students who are skilled and knowledgeable in ICT management. Some of the activities conducted are Peer ICT Training, maintenance of ICT facilities, documentation of school activities using multimedia and developing websites. The club also promotes information about MASS and ICT through school-based exhibitions, ICT Week, ICT Camps or publications of newsletters for the school and local communities. Ministry of Education Malaysia | 49
  • 57. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART On-site Monitoring The goal of on-site monitoring by various government agencies is to ensure that all Smart School programmes and activities are conducted as planned to achieve the desired objectives. “The Government will Conclusion continue to work hard to transform the Based on the notion that education plays a Malaysia economy into an innovation- role to develop knowledge and skills, and based knowledge- inculcate values amongst our younger economy with higher value add and having generation, Making All Schools Smart is knowledge, technology and MOE‟s ongoing effort to equip our future innovation as a key generation with 21st century skills so as to drivers of growth.” enable them to compete in a borderless - The Honourable, world. Subsequently, k-economy workers Dato’ Sri Najib Tun Razak, Prime Minister of are developed to generate the country„s Malaysia knowledge-based economy. Therefore, the sustainability of MASS depends on the support, contribution and commitment of all involved. Ministry of Education Malaysia | 50
  • 58. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Appendix 1 THE MALAYSIAN SMART SCHOOL LOGO Ministry of Education Malaysia | ix
  • 59. HEARTS AND MINDS TOWARDS MAKING ALL SCHOOLS SMART Appendix 2 THE SMART SCHOOL SONG: THE MALAY LANGUAGE AND ENGLISH VERSION Ministry of Education Malaysia |x