1. 29/12/2015
Fahad AlGhannam
+965-51377476-/+965-99122646
Personal Overview
To whom it may concern,
I am seeking a challenging job that will test my marketing knowledge and skills that will also be
rewarding. I seek a position that will stimulate and drive me to reach my full potential and be as
productive as possible. I hope the position will allow me to practice my field of experience. I am fully
committed to my career and very eager to improve it I am a self-motivated and self disciplined, willing to
adapt to any work environment and management style. I also hope that this position will give me the
opportunity to give back to my community and country and to preserve the local environment.
I believe I have some characteristic and feature that differentiates me from other people in the
same position as me, such as:
• My ability to easily communicate and socialize with other workers which makes me a tolerant,
easy going person that is easy to communicate with on personal and group basis.
• The people skills I posses can be advantageous for the sake of the firm, I can easily attract new
clients to the firm.
• My ability of being bilingual in both Arabic and English can help maintain the current cliental of
the company and expand it.
• I am capable of easily adapting to surrounding working environments and I also posses the
ability to satisfy the micro needs of each department.
My experience with people can provide a positive outcome for the sake of the firm, it would also lead
the firm to positive growth and generate more profit and finally be a liable social and economic unit that
will aid current local affairs.
Yours Sincerely,
Fahad AlGhannam

2. FahadAlGhannam
Fahad AlGhannam
+965-99122646/+965-51377476
AlQussour Block 1 / Street 4 / House # 41
Kuwait City, The State of Kuwait
falghannam@spartans.ut.edu
Fahed.Alghannam@khf.com
Objectives
• Be a proactive employee that will help the firm achieve a bigger market share.
• Be a productive employee to assist company in increasing profits.
• Commitment to work responsibility in order to maintain business growth.
• Aid the company to meet the local, social and economical demand.
• Drive the company to play a more active role in society.
Education
2 0 0 6 - 2 0 1 0 | U n i v e r s i t y o f T a m p a
• Graduated from College of John.H Sykes, bachelor's of science in marketing
Experience
July 2015 till Present
• Document Control, Business Process Management, Kuwait Finance House
Duties:
Ø Responsible for digital safe keeping of the KFH library, which contains all of KFH official
documents such as Policy & Procedure manuals, business processes, Working Groups and
Committees.
Ø Creating such documents by coordinating with the business owner upon their request.
Ø Performing research and collecting information about the desired processes, procedure, working
group or committee.
Ø Writing up the desired documents in accordance with the requested format.
Ø Performing the process of reviewing and receiving approval of these desired documents by the
concerned businesses, in accordance with the current DOA of KFH.
Ø Follow up with businesses to update policy and procedure manuals annually and matching the
actual policy and procedure with operational work to check the success of the processes.
Ø Following up with Working Groups and Committees by alerting them about the termination dates
and renewing them whenever deemed necessary.

3. Ø Annual check of the placement and how effective all policy and procedure manuals are in
businesses.
Ø Annual check of the accomplishments, decision and the count of the number meeting held in a
year for all working groups and committees.
2011 to July 2015
• Service Quality Officer, Kuwait Finance House
Call Center
Duties:
Ø Inspecting quality performance for call center agents.
Ø Quality enforcer and supervisor for call center agents.
Ø In charge of assembling monthly meeting with call center personnel and agents outlining poor
and extraordinary performance.
Ø Releasing monthly monetary bonuses for outstanding call agents.
Ø Calculating, formulating and releasing the monthly performance scores for the call center as
individual agents and teams.
Branches
Duties:
Ø Daily Visit to service provider centers and branches within my designated region. In charge of the
quality control of more than 15 locations.
Ø Inspecting and evaluating quality performance of all employees within branches and service
provider centers.
Ø Assessing and evaluating the branches and service provider centers in accordance to the official
quality factors of KFH
Ø Training and guidance of employee in accordance to the official quality factors of KFH.
Ø Reviewing and assessing performance scores of all employees.
Ø Providing, formulating and calculating monthly performance scores for all employee and branches
or service centers.
Ø Conducting costumer satisfaction survey with clients in every field location.
Ø Choosing employee of the month on a monthly basis to be rewarded and thanked.
Ø Releasing quarterly monetary bonuses for the top-ranking branch in quality control.

4. FahadAlGhannam
2009
• Facilities Department, University of Tampa.
Duties:
Ø On campus job.
Ø Provide assistance to dormitory residents.
Ø Responsible for alerting any technical problems.
Ø In charge of dormitory information center.
Ø Responsible for all entities inside the dormitory.
Ø Daily routines count ups of residence.
Ø Event coordinator
2005
• JW Marriot ( Trainee )
Duties:
Ø Assigned a rotational job, spent training in
time in every managerial department.
Ø Preformed tasks for human resources,
marketing and financial departments.
• ZAK Solutions ( Trainee )
Duties:
Ø Quality inspector on serviced products.
Ø Perform system checkups on serviced
computers.
2005 - 2006
• The Scientific Center
Duties:
Ø Marketing and public relation personnel.
Ø Visitor aid and assistance.
Ø Ticket entries to all attraction the
aquarium, IMAX Theater and Discovery
Place.
Ø Help answer visitor questions and
inquiries.
Ø Sales person in the Scientific Center gift
store.
2006
• Almutawa Alkazi Company ltd. Honda
motorcycles and Boats Showroom
Duties:
Ø Appointed as showroom salesman.
Ø Customer assistance and help.
Ø Solve customer issues and problems.
Ø Data filing and processing.
Ø Provide customer follow up.
Skills and Qualification
• Fluent in both spoken and written Arabic and English.
• Excellent social and communication skills.
• Excellent team worker.
• Excellent Computer accessing and programming skills.
• Ability to access computer software and hardware programs.
• Qualified to operate Microsoft Office, Visual Basic and One Note.
• Excellent internet navigation skills.
• Ability to adapt to change in workplace.

5. • Excellent public speaking skills.
Special Projects & Courses
• Marketing research
project
Client: US Auto Spa Car
Wash.
Ø Perform Internal and
external analysis.
Ø Conduct surveys,
questionnaires and
focus groups study.
Ø Conduct quantitative
and qualitative
researches.
Ø Perform primary and
secondary research.
Ø Performed statistical
forecasting and analysis
using ISSP.
• Strategic Assessment
Program
Client: One Touch Direct
Co. Telecommunication
services.
Ø Analyzed company
operations.
Ø Studied company
internal and external
environment.
Ø Preformed PESTEL
analysis on company.
Ø Find a new a strategy to
introduce at home
agents in company.
Ø Address company issue
and problems and
provide resolution.
• ERP StratSim Game
Car Company Simulation
game.
Ø Manage marketing
budget and expenses.
Ø Locate target market
and segments
Ø Understand consumer
demographic and
psychographs.
Ø Perform financial
activities such as cash
flow reports, balance
sheets and income
statements.
Ø Understand consumer’s
wants and needs.
Ø Modify product features
and benefits
• Quality Assurance in Call Center workplace
22nd
April 2012
Ø Imposing quality factors in work place.
Ø Importance of maintaining a certain standard of quality level within the workplace
• Teamwork : Work Shop
25th
August 2013
Ø Effective teamwork techniques.
Ø Importance of teamwork on productivity and quality level
Extracurricular Activities
• Volunteered with an environmental awareness committee in an attempt to conserve and preserve
our local wildlife with LOYAC.
• Volunteered with the planning and coordinating committee with LOYAC.
• Completed the 7 habits program, a course outlining social and mental obstacle and the ability to
positively overcome them.

6. FahadAlGhannam
Reference
• Jean Vikas, jvikas@ut.edu Assistant Professor, Information and Technology Management at
University of Tampa.
• Edward Cloutier, ecloutier@ut.edu Associate Professor, Education at University of Tampa.
• Virginie Khare, vkhare@ut.edu Assistant Professor, Marketing at University of Tampa.
• Robert McMurriean, rmcmurrian@ut.edu Associate Professor, Marketing; Co-Director, Center for
Ethic at University of Tampa.
• Mohammed Alkanderi, mohammad.alkandri@kfh.com, Service Quality Team leader at KFH.
• Mohamed Raneez Anwer, Raneez.Anwer@kfh.com, Business Process Manager at KFH.