1. ROBERT WALLACE | PHR - CDR http://www.linkedin.com/in/robwallacephr
PROFESSIONAL SUMMARY
Over 15 years of successful HR employment with two major Pittsburgh employers in the banking and healthcare sectors, specializing in
recruitment and acting as the sole recruiter in both organizations supporting over 1700 employees. Managed 100% of all recruitment
functions for each organization while providing support to department team members and various internal clients. Dedicated employee
with a strong desire to meet and exceed internal and external customer expectations. Recipient of consistent positive annual performance
evaluations throughout career.
 Education/Certifications: PHR and CDR certified, Master of Science in Organizational Studies, Bachelor of Science in Business
 Managed recruitment department for expanding healthcare concern with 20% annual growth over eight year span
 Reduced turnover on average 15%+ annually through effective candidate sourcing, placement and on-boarding
 Effectively adapt to and interact with multiple levels of staff, customers and candidates regardless of the industry
 Experienced with account management and candidate profiling; productive conflict resolution mediator; skilled presenter and
trainer of HR related presentations to employees and conference attendees over last 12 years; internet sourcing
 Leadership and management of staff in various departments, environments, teams and multiple committees
 Numerous service and performance based cash, recognition and incentive awards received from employers listed
“Rob is extremely well respected in his field and is exceptional as far as providing reliable detail and work performance. I recommend
him without reservation!” LinkedIn supervisor testimonial, see more at http://www.linkedin.com/in/robwallacephr
PROFICIENCES
Boolean Sourcing Recruitment / Retention Strategic Management
Talent Management HRMS / HRIS / PeopleSoft Behavioral Interviewing
Project Management Employee Relations / Facilitator Event / Meeting Planning
Performance Management Lotus Notes / Sametime / Outlook Word / Powerpoint / Excel
Taleo / Vurv / Peopleclick ATS ADA / Conflict Resolution / Harassment Community & Diversity Outreach
EXPERIENCE
FEDERAL RESERVE BANK OF CLEVELAND, Pittsburgh PA March 2006 - present
HUMAN RESOURCES GENERALIST
 Administer and enforce the Federal Reserve System Human Resource policies, procedures and programs
 Provide client counsel on employee relations, education, benefits, compensation, employment law and performance management
 Manage $700,000 annual tuition-assistance reimbursement program for 1100+ Federal Reserve System employees
 Conduct 100% of internal/external sourcing and full lifecycle recruitment for mixed level positions via social media and other
sources using the “Hire for Fit” approach
 Foster a culture that supports and promotes commitment to diversity and inclusion through extensive outreach and engagement
with external parties; personally conduct bank tours to all external and system visitors
 Maintain a continuous on-boarding process; manage and coordinate all temporary/seasonal staffing for the Pittsburgh Office
 Create and distribute 100% of sourcing materials promoting career opportunities, the bank and related events
 Co-authored cost effective incentive and morale-boosting programs that improved employee satisfaction/productivity
 Perform on-boarding interviews at 30 days tracking management satisfaction with the hiring decision; conduct stay interviews at
30/60/90 days to determine employee satisfaction
 Developed and present a two-day orientation and on-boarding program for all new and transferred employees
 Proctor electronic and paper format internal and external candidate testing and assessments
 Consistent contributor of internal media publications distributed bank wide via electronic and paper formats
 Pioneered and manage all annual on-site University Fairs hosting 20 - 25 colleges; also manage annual on-site Technical/Trade
School Fairs hosting 20+ institutions
 Perform all Exit Interviews face-to-face and manage reporting of feedback to senior officers quarterly
 Presented numerous trainings to 300+ RIF employees: career transition, resume writing, networking, benefits, interviewing, etc.
 Created an Internal Career Resource Center for RIF employees to assist with resume writing, participation in mock interviews and
career development; arranged on-site career fairs and networking events
 Served as a member and led teams on culture, communication, employee involvement, recruitment, outreach and diversity
contributing to consistently low employee turnover of 4% or less per year

2. ROBERT WALLACE | PHR - CDR http://www.linkedin.com/in/robwallacephr Resume/pdf/rtf/doc/cv - Page 2
EXPERIENCE - cont.
PITTSBURGH MERCY HEALTH SYSTEM, Pittsburgh PA June 1991 - March 2006
HUMAN RESOURCES SPECIALIST 3/98 - 3/06
 Sole recruiter for a 1300+ employee healthcare organization growing staff by 20% annually over eight years
 Efficiently and accurately completed 100% of all screenings and interviews for FT/PT/Casual/Contract/Temp staff
 Extensive applicant generation thru web sourcing, monthly mailings, ads, web postings and career fairs
 Approved salaries, created/conducted Exit Interviews and assisted HR Director with layoffs and furloughs
 Coordinated employee satisfaction surveys and annual formal employee recognition events
 Organized and managed multiple annual on/off site career fairs exceeding participation goals progressively by 50%+
 Created/distributed brochures, flyers, press and media releases increasingly promoting employment opportunities
 Managed and reduced advertising costs on average 20 to 50% annually over seven years while increasing response
 Trained and instructed supervisors and management on Conflict Resolution, Sexual Harassment, ADA, Recruitment,
Retention and Behavioral Interviewing
 Updated and created condensed employment applications for Casual, Internal and External candidate use
 Handled employee benefit questions/issues, participated in unemployment hearings and employee orientation
 Mediated employee relation meetings and conducted disciplinary action, probation, termination meetings
EMPLOYMENT DEVELOPER 2/94 - 3/98
 Marketed an employment program generating 34 career opportunities for individuals with disabilities
 Managed policy, procedure and placement of disabled adults into Community Employment, 100% placement rate
 Successfully promoted organization in the community through public speaking and media marketing via radio and print
 Prepared and conducted job analysis and job seeking skills training on a regular basis for all new cases
 Conducted on-site visits and communication weekly with employer sites; primary Developer for difficult cases
RESIDENCY RECRUITER 3/93 - 1/94
 Acted as a liaison working closely with six medical residency programs regarding recruitment of medical residents
 Controlled and managed six residency recruiting budgets for major hospital medical teaching programs
 Developed and strengthened lines of communication with medical students and alumni in U.S. and internationally
 Updated and re-designed six annual residency marketing/informational brochures and medical directories annually
 Organized conferences and promoted special events at major medical educational pockets across the U.S., aiding in
recruitment and increasing attendance by 25%
JOB PROCUREMENT SPECIALIST 6/91 - 2/93
 Initiated and developed all work contracts for a Vocational Facility in a territory with no previous representation
 Met established goals for start-up then exceeded projected year-end quotas by 50% + annually
 Maintained extensive account follow up producing 100% customer retention/satisfaction
 Successfully facilitated the bidding and negotiation of all sales contracts; managed A/R and collection of 30+ business accounts
 Created sales, marketing/recruiting materials, increasing visibility, marketing and sales impact
AMERICAN BUSINESS CENTER, Pittsburgh PA August 1989 - June 1991
SENIOR RECRUITER
 Placement, marketing, sales and negotiation of fee based employment services to applicants seeking FT/PT/Temp employment
 Extensive interviewing, lead generation, negotiating, recruitment closing, telemarketing, customer service and sales
 Consistently led department producing applicant leads, referrals and in office interviews weekly
 Regularly supervised department of five professional recruitment employees in managers absence
 Promoted to role of sole Senior Recruiter based on consistent overall performance within department
EDUCATION
ROBERT MORRIS UNIVERSITY, Pittsburgh PA
Masters in Organizational Studies/Leadership 3.9|4.0 Bachelors in Business Administration 3.1|4.0
PROFESSIONAL CERTIFICATIONS
PHR - Professional Human Resources certification - HR Certification Institute, Alexandria VA 2007 - present
CDR - Certified Diversity Recruiter certification - AIRS Training Institute, Lebanon NH 2011 - present