Finacle from Infosys discusses top 13 Banking Trends for 2013. Banking Industry is undergoing major transformation in it's IT Technology infrastructure to give the best to customers. The analysis also includes real time data to understand the changing requirements, expectations and need of the hour.

1. From increments to exponents
13 BANKING TRENDS
FOR 2013

2. 01
Analytics gets real
time, and mobility is
a priority
Banks will combine existing and real-
time information of a
customer, transaction, and product to
integrate it with applications like
location-based services

3. 02
The core evolves
From transaction to
intelligence
Transaction history will emerge as a
way to identify new product / service
requirements or push contextual
offers

4. 03
Time to cash in the
chips on gamification
Banks look to tap into the virtual gaming
ecosystem or charge a fee for facilitating
end-to-end payments of virtual currencies

5. 04
Socializing pays off
with a new
revenue stream
Social media goes from customer care
to new selling opportunities – powered
by peer recommendations, personalized
services, and co-creation of products

6. 05
Banker, retailer, telco,
technologist: the
new gang of four
Banks go from collaboration to co-
creation, with new services and products
that combine offerings from banking and
non-banking entities

7. 06
The teller is a jolly
good seller
A shift in mindset and training
programs help tellers become trusted
salespersons who understand
customer needs and proactively
recommend new services

8. 07
65 plus is easier to
serve than 30 minus
The rush to woo Gen Y customers will
be coupled with increased focus on
senior citizens globally – as they have
considerable savings, want simple
products, and are less likely to jump
ship

9. 08
Life stage banking
gets overlaid with
lifestyle banking
All customers at the same life stage like
education or marriage may not have the
same needs — their lifestyle –
influenced by geography, culture and
interests – will define their banking
solutions

10. The CIO’s Agenda

11. 09
Baby steps, not big
bang: progressive
modernization
Use a phased approach to avoid
disruption and experience the
possibilities with projects for new
channels, customer segments, and lines
of business

12. 10
Try some real estate
on the cloud
Use one of the big three –
infrastructure, platform, or software as a
service – to test the ‘cloudability’ of
areas like end-user computing, payroll
processing, or procurement

13. 11
If IT is a problem,
it’s also a solution
Those grappling with legacy systems need
Creative thinking to build new self-healing
IT layers that simplify processes and
increase automation

14. 12
In search of the right
outsourcing model
Rather than outsourcing everything or
not
outsourcing at all, banks need to
outsource the right processes to the
right IT or BPO partners

15. 13
Mobility: the ultimate
troubleshooting device
The ubiquity of mobile devices can be
a great way to access and address IT
problems ‘anytime, anywhere’ —
solving not just their issues, but also
those of their customers

16. More business and technology trends for 2013
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transform manufacturing in 2013 mobility trends for 2013
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17. THANK YOU
www.infosys.com/finacle
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