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FirstGiving	
  	
  
Fundraising	
  Bootcamp:	
  
Week	
  3	
  	
  
          Presented	
  by	
  Debra	
  Askanase,	
  	
  
            Community	
  Organizer	
  2.0	
  
How this webinar works	

•  A link to the slides and a recording will be
   sent after the webinar

•  If you’d like to ask a question during the
   webinar, you can type it in the box on the
   right side of your screen

•  Use the hashtag #fgwebinars to tweet
   about this webinar
FirstGiving: Online Fundraising Solutions	

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      and Event Registrations                                         Online Direct Donations




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              Easy, tested, and secure transaction processes for the donor
About	
  the	
  Presenter	
  




Debra	
  Askanase,	
  @askdebra	
  
Digital	
  Engagement	
  Strategist	
  
Community	
  Organizer	
  2.0	
  
hFp://communityorganizer20.com	
  
debra@communityorganizer20.com	
  
Fundraising	
  Bootcamp:	
  Overview	
  
Fundraising	
  bootcamp:	
  what’s	
  it	
  all	
  about	
  
    -­‐  Four	
  weeks	
  of	
  discussion,	
  learning,	
  and	
  tesMng:	
  
         -­‐    The	
  donate	
  now	
  buFon	
  
         -­‐    The	
  fundraising	
  landing	
  page	
  
         -­‐    Driving	
  donors	
  to	
  the	
  website	
  
         -­‐    The	
  plan	
  for	
  Giving	
  Tuesday!	
  
Plus…	
  
Answering	
  your	
  quesMons	
  
Peer-­‐supported	
  Facebook	
  Group	
  (lots	
  of	
  discussion!)	
  
hFps://www.facebook.com/groups/337397103024397/	
  
Follow-­‐up	
  videos	
  and	
  content	
  
Online	
  Fundraising	
  for	
  Nonprofits:	
  
                  Facebook	
  Group	
  
                                   	
  
                         Join	
  the	
  group!	
  
       hFps://www.facebook.com/groups/337397103024397/	
  
                              	
  
         Purpose:	
  discuss	
  your	
  challenges,	
  share	
  
       successes,	
  ask	
  quesMons	
  online	
  fundraising	
  
	
  
Week	
  3:	
  Driving	
  donors	
  
 to	
  your	
  giving	
  page!	
  

  Brief	
  review	
  of	
  weeks	
  1	
  and	
  2	
  
  6	
  steps	
  for	
  driving	
  donors	
  to	
  your	
  website	
  
  What	
  is	
  your	
  biggest	
  success	
  thus	
  far?	
  
  Check-­‐in	
  on	
  Giving	
  Tuesday	
  projects	
  
                                                      	
  
                                                      	
  
Week	
  1	
  review:	
  	
  
DonaIon	
  BuJon	
  
DonaIons	
  through	
  Facebook:	
  	
  
hFp://donatetab.firstgiving.com/	
  
Week	
  2	
  review:	
  	
  
OpImizing	
  Landing	
  Pages	
  
OpImized,	
  and	
  always	
  1-­‐click	
  away	
  
Types	
  of	
  donaMons	
  	
  
Show	
  impact,	
  preferred	
  	
  
   type	
  of	
  donaMon	
  
Most	
  direct	
  donors	
  give	
  in	
  $25,	
  $50,	
  
           and	
  $100	
  amounts	
  
                  Total	
  number	
  of	
  direct	
  donaIons	
  




        35%	
  
                                                           top	
  3	
  donaMon	
  amounts	
  
                                                           other	
  donaMon	
  amounts	
  
                                65%	
  
Breakdown	
  of	
  common	
  donaMon	
  
         amounts	
  from	
  $101	
  to	
  $1,000	
  
                    DonaIons	
  $101	
  -­‐	
  $1,000	
  	
  
16000	
  
14000	
  
12000	
  
10000	
  
 8000	
                                                         2007	
  
 6000	
                                                         2008	
  
 4000	
                                                         2009	
  
 2000	
                                                         2010	
  
    0	
  
Giving	
  amounts	
  based	
  on	
  what	
  you	
  
                need	
  
DonaMon	
  amount	
  takeaways	
  
•  Encourage	
  fundraisers	
  to	
  ask	
  for	
  specific	
  
     donaMon	
  amounts	
  of	
  $25,	
  $50,	
  and	
  $100	
  
	
  
•  Consider	
  secng	
  up	
  projects	
  that	
  can	
  be	
  
     funded	
  for	
  these	
  amounts	
  ($50	
  buys	
  a	
  week’s	
  
     worth	
  of	
  food	
  for	
  one	
  person)	
  

•  Don’t	
  be	
  afraid	
  to	
  ask	
  for	
  higher	
  amounts:	
  
   $200	
  is	
  the	
  most	
  popular	
  amount	
  over	
  $100	
  
Bootcamp	
  Challenge	
  
        Polls	
  

1.  Are	
  you	
  running	
  a	
  Giving	
  Tuesday	
  campaign?	
  What	
  is	
  it?	
  
2.  Have	
  you	
  made	
  any	
  changes	
  to	
  your	
  online	
  giving	
  buFon,	
  
     or	
  donaMon	
  page,	
  as	
  a	
  result	
  of	
  this	
  bootcamp	
  series?	
  
	
  
                                              	
  
Most	
  common	
  
quesIons	
  from	
  YOU	
  

 -­‐What	
  is	
  Giving	
  Tuesday	
  and	
  what	
  is	
  FirstGiving	
  doing	
  for	
  it?*	
  
 -­‐How	
  do	
  you	
  opMmize	
  the	
  donate	
  buFon,	
  page,	
  and	
  giving	
  
 levels?*	
  
 -­‐Is	
  there	
  a	
  way	
  to	
  donate	
  through	
  Facebook?*	
  
 -­‐How	
  should	
  we	
  effecMvely	
  drive	
  donors	
  to	
  the	
  website	
  to	
  
 donate?*	
  
 -­‐What	
  is	
  the	
  best	
  way	
  to	
  drive	
  donors	
  to	
  make	
  donaMons?	
  
 -­‐How	
  many	
  Mmes	
  should	
  you	
  ask	
  for	
  donaMons?*	
  
 	
  
 	
  
                                                       	
  
Driving	
  Donors	
  to	
  your	
  site:	
  6	
  steps	
  
Step	
  1:	
  Develop	
  your	
  assets	
  
•  Grow	
  your	
  email	
  list	
  
•  IdenMfy	
  one	
  to	
  two	
  social	
  media	
  spaces	
  and	
  
   nurture	
  fans	
  in	
  those	
  spaces	
  
•  IdenMfy	
  your	
  online	
  and	
  offline	
  superfans	
  and	
  
   plan	
  to	
  culMvate	
  them	
  
•  Assess	
  your	
  email	
  communicaMons	
  –	
  are	
  they	
  
   effecMve?	
  
Step	
  2:	
  Build	
  relaMonships	
  with	
  fans	
  one	
  by	
  
                             one	
  




                                                    Importance of
                                                    identifying key
                                                    action takers and
                                                    influencers online




                         http://blog.hubspot.com/blog/tabid/6307/bid/5330/Lead-Nurturing-Lessons-from-the-
                         eNonprofit-Benchmarks-Study.aspx
Step	
  3:	
  Create	
  an	
  online	
  donaMon	
  
                campaign	
  plan	
  
Your	
  online	
  donaMon	
  plan	
  
•  Set	
  a	
  goal	
  for	
  the	
  number	
  of	
  donaMons,	
  types	
  
     of	
  donaMons,	
  total	
  amount,	
  number	
  of	
  new	
  vs.	
  
     returning	
  donors	
  
•  Crak	
  the	
  story	
  
•  Develop	
  the	
  communicaMons	
  strategy	
  (iniMal,	
  
     campaign,	
  post-­‐campaign/donaMon)	
  
•  Cross-­‐promoMon	
  
•  Start	
  talking	
  about	
  your	
  campaign	
  3	
  months	
  
     ahead	
  of	
  Mme	
  
	
  
Step	
  4:	
  Crak	
  the	
  story	
  
Step	
  5:	
  Cross-­‐promote:	
  socially	
  
Use	
  Facebook	
  to	
  promote,	
  do	
  it	
  
            engagingly	
  
Email	
  +	
  social	
  sharing	
  =	
  higher	
  CTRs	
  
Study	
  from	
  GetResponse:	
  	
  
“NewsleFers	
  that	
  included	
  social	
  sharing	
  
buFons…had	
  an	
  average	
  click-­‐through-­‐rate	
  
(CTR)	
  115%	
  higher.”	
  

     hFp://blog.getresponse.com/social-­‐sharing-­‐boosts-­‐email-­‐ctr-­‐up-­‐to-­‐115.html	
  
CTRs	
  for	
  emails	
  shared	
  on	
  social	
  
                 networks	
  
Fundraisers	
  using	
  social	
  media	
  raise	
  
       more:	
  40%	
  increase	
  
Email	
  +	
  social	
  takeaways	
  
•  Use	
  social	
  media	
  sharing	
  icons	
  in	
  your	
  email	
  
   messages	
  and	
  calls	
  to	
  acMon	
  
•  Enable	
  donors	
  to	
  share	
  their	
  donaMons	
  
   socially	
  
•  Encourage	
  social	
  sharing	
  of	
  the	
  online	
  
   campaign	
  
Step	
  6:	
  Thank	
  your	
  donors	
  
>>	
  	
  Front	
  Row	
  FoundaMon	
  
Donor	
  thank-­‐you	
  ideas	
  
•  Personalized	
  thank-­‐you	
  notes	
  (think	
  hand-­‐
   wriFen!)	
  
•  Segmented	
  email	
  thank	
  you	
  
•  Shout-­‐outs	
  in	
  your	
  social	
  spaces	
  
•  Create	
  a	
  thank-­‐you	
  tab	
  on	
  Facebook	
  
•  Create	
  a	
  thank-­‐you	
  video:	
  hFp://
   www.youtube.com/user/charitywaterthanks	
  
•  Pick	
  up	
  the	
  phone	
  
Orchids	
  of	
  Light:	
  Team	
  Camino	
  



                            hFp://orchidsoflight.org/the-­‐
                             odd-­‐couple-­‐team-­‐camino/	
  
Pucng	
  it	
  all	
  together:	
  Orchids	
  of	
  Light	
  
                    www.orchidsoflight.org	
  

•  Raised	
  $20,000	
  in	
  small	
  donaMons	
  in	
  first	
  9	
  
   months,	
  35%	
  of	
  it	
  online	
  
•  Developed	
  3	
  specific	
  campaigns,	
  each	
  with	
  a	
  
   story	
  
•  Have	
  about	
  100	
  engaged	
  sponsors	
  (called	
  
   “roots”)	
  
•  To	
  date,	
  relaMonship-­‐based	
  giving	
  
•  A	
  LOT	
  of	
  cross-­‐promoMon	
  on	
  social	
  media	
  
Orchids	
  of	
  Light:	
  Giving	
  Tuesday	
  
Orchids	
  #GivingTuesday	
  projects	
  
Orchids	
  of	
  Light:	
  Giving	
  Tuesday	
  
GivingTuesday.org	
  
Week	
  4:	
  It’s	
  all	
  
  about	
  YOU!	
  

Brief	
  review	
  of	
  weeks	
  1,	
  2,	
  &	
  3	
  
How	
  many	
  Mmes	
  should	
  you	
  ask	
  for	
  donaMons?	
  	
  
Bootcamp	
  stories:	
  	
  
   	
  -­‐	
  what	
  you	
  put	
  into	
  acMon	
  
   	
  -­‐	
  what	
  you	
  sMll	
  want	
  to	
  learn	
  
Report-­‐backs	
  from	
  your	
  Giving	
  Tuesday	
  campaigns	
  
                                                       	
  
                                                       	
  
Week	
  4	
  Bootcamp	
  
         Challenges	
  –	
  share	
  
            your	
  story:	
  
1.  Have	
  you	
  made	
  any	
  changes	
  to	
  your	
  online	
  giving	
  buFon,	
  or	
  
        donaMon	
  page,	
  as	
  a	
  result	
  of	
  this	
  bootcamp	
  series?	
  
    	
  Post	
  to	
  the	
  Facebook	
  Group	
  what	
  you’ve	
  changes	
  or	
  
    	
  opMmized	
  as	
  a	
  result	
  of	
  this	
  bootcamp	
  series	
  –	
  add	
  photos,	
  
    	
  links,	
  before/aker	
  photos.	
  	
  
2.  What	
  did	
  you	
  do	
  for	
  #GivingTuesday?	
  
       Share	
  your	
  GivingTuesday	
  project	
  to	
  the	
  FB	
  group.	
  Be	
  sure	
  to	
  
       include	
  a	
  link,	
  what	
  you	
  did,	
  and	
  share	
  how	
  it	
  went!	
  
       	
  
       	
  
	
  
                                                  	
  
Connect with us through our
        social communities!
        Facebook: facebook.com/firstgiving

              Twitter: @FirstGiving

            Online Fundraising blog:
            http://blog.firstgiving.com

Online Fundraising for Nonprofits Facebook Group:
https://www.facebook.com/groups/337397103024397/
Thank you!
 Interested in learning more about FirstGiving?

          Contact: sales@firstgiving.com

Nonprofit customer of FirstGiving with questions?

       Contact: nonprofits@firstgiving.com

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FirstGiving Fundraising Bootcamp week 3

  • 1. FirstGiving     Fundraising  Bootcamp:   Week  3     Presented  by  Debra  Askanase,     Community  Organizer  2.0  
  • 2. How this webinar works •  A link to the slides and a recording will be sent after the webinar •  If you’d like to ask a question during the webinar, you can type it in the box on the right side of your screen •  Use the hashtag #fgwebinars to tweet about this webinar
  • 3. FirstGiving: Online Fundraising Solutions Peer-to-Peer Fundraising Pages and Event Registrations Online Direct Donations Personal Support for your nonprofit, donors, and fundraisers Easy, tested, and secure transaction processes for the donor
  • 4. About  the  Presenter   Debra  Askanase,  @askdebra   Digital  Engagement  Strategist   Community  Organizer  2.0   hFp://communityorganizer20.com   debra@communityorganizer20.com  
  • 5. Fundraising  Bootcamp:  Overview   Fundraising  bootcamp:  what’s  it  all  about   -­‐  Four  weeks  of  discussion,  learning,  and  tesMng:   -­‐  The  donate  now  buFon   -­‐  The  fundraising  landing  page   -­‐  Driving  donors  to  the  website   -­‐  The  plan  for  Giving  Tuesday!   Plus…   Answering  your  quesMons   Peer-­‐supported  Facebook  Group  (lots  of  discussion!)   hFps://www.facebook.com/groups/337397103024397/   Follow-­‐up  videos  and  content  
  • 6. Online  Fundraising  for  Nonprofits:   Facebook  Group     Join  the  group!   hFps://www.facebook.com/groups/337397103024397/     Purpose:  discuss  your  challenges,  share   successes,  ask  quesMons  online  fundraising    
  • 7. Week  3:  Driving  donors   to  your  giving  page!   Brief  review  of  weeks  1  and  2   6  steps  for  driving  donors  to  your  website   What  is  your  biggest  success  thus  far?   Check-­‐in  on  Giving  Tuesday  projects      
  • 8. Week  1  review:     DonaIon  BuJon  
  • 9.
  • 10. DonaIons  through  Facebook:     hFp://donatetab.firstgiving.com/  
  • 11. Week  2  review:     OpImizing  Landing  Pages  
  • 12. OpImized,  and  always  1-­‐click  away  
  • 13.
  • 15. Show  impact,  preferred     type  of  donaMon  
  • 16. Most  direct  donors  give  in  $25,  $50,   and  $100  amounts   Total  number  of  direct  donaIons   35%   top  3  donaMon  amounts   other  donaMon  amounts   65%  
  • 17. Breakdown  of  common  donaMon   amounts  from  $101  to  $1,000   DonaIons  $101  -­‐  $1,000     16000   14000   12000   10000   8000   2007   6000   2008   4000   2009   2000   2010   0  
  • 18. Giving  amounts  based  on  what  you   need  
  • 19. DonaMon  amount  takeaways   •  Encourage  fundraisers  to  ask  for  specific   donaMon  amounts  of  $25,  $50,  and  $100     •  Consider  secng  up  projects  that  can  be   funded  for  these  amounts  ($50  buys  a  week’s   worth  of  food  for  one  person)   •  Don’t  be  afraid  to  ask  for  higher  amounts:   $200  is  the  most  popular  amount  over  $100  
  • 20. Bootcamp  Challenge   Polls   1.  Are  you  running  a  Giving  Tuesday  campaign?  What  is  it?   2.  Have  you  made  any  changes  to  your  online  giving  buFon,   or  donaMon  page,  as  a  result  of  this  bootcamp  series?      
  • 21. Most  common   quesIons  from  YOU   -­‐What  is  Giving  Tuesday  and  what  is  FirstGiving  doing  for  it?*   -­‐How  do  you  opMmize  the  donate  buFon,  page,  and  giving   levels?*   -­‐Is  there  a  way  to  donate  through  Facebook?*   -­‐How  should  we  effecMvely  drive  donors  to  the  website  to   donate?*   -­‐What  is  the  best  way  to  drive  donors  to  make  donaMons?   -­‐How  many  Mmes  should  you  ask  for  donaMons?*        
  • 22. Driving  Donors  to  your  site:  6  steps  
  • 23. Step  1:  Develop  your  assets   •  Grow  your  email  list   •  IdenMfy  one  to  two  social  media  spaces  and   nurture  fans  in  those  spaces   •  IdenMfy  your  online  and  offline  superfans  and   plan  to  culMvate  them   •  Assess  your  email  communicaMons  –  are  they   effecMve?  
  • 24. Step  2:  Build  relaMonships  with  fans  one  by   one   Importance of identifying key action takers and influencers online http://blog.hubspot.com/blog/tabid/6307/bid/5330/Lead-Nurturing-Lessons-from-the- eNonprofit-Benchmarks-Study.aspx
  • 25.
  • 26. Step  3:  Create  an  online  donaMon   campaign  plan  
  • 27. Your  online  donaMon  plan   •  Set  a  goal  for  the  number  of  donaMons,  types   of  donaMons,  total  amount,  number  of  new  vs.   returning  donors   •  Crak  the  story   •  Develop  the  communicaMons  strategy  (iniMal,   campaign,  post-­‐campaign/donaMon)   •  Cross-­‐promoMon   •  Start  talking  about  your  campaign  3  months   ahead  of  Mme    
  • 28. Step  4:  Crak  the  story  
  • 30. Use  Facebook  to  promote,  do  it   engagingly  
  • 31. Email  +  social  sharing  =  higher  CTRs   Study  from  GetResponse:     “NewsleFers  that  included  social  sharing   buFons…had  an  average  click-­‐through-­‐rate   (CTR)  115%  higher.”   hFp://blog.getresponse.com/social-­‐sharing-­‐boosts-­‐email-­‐ctr-­‐up-­‐to-­‐115.html  
  • 32. CTRs  for  emails  shared  on  social   networks  
  • 33. Fundraisers  using  social  media  raise   more:  40%  increase  
  • 34. Email  +  social  takeaways   •  Use  social  media  sharing  icons  in  your  email   messages  and  calls  to  acMon   •  Enable  donors  to  share  their  donaMons   socially   •  Encourage  social  sharing  of  the  online   campaign  
  • 35. Step  6:  Thank  your  donors   >>    Front  Row  FoundaMon  
  • 36. Donor  thank-­‐you  ideas   •  Personalized  thank-­‐you  notes  (think  hand-­‐ wriFen!)   •  Segmented  email  thank  you   •  Shout-­‐outs  in  your  social  spaces   •  Create  a  thank-­‐you  tab  on  Facebook   •  Create  a  thank-­‐you  video:  hFp:// www.youtube.com/user/charitywaterthanks   •  Pick  up  the  phone  
  • 37. Orchids  of  Light:  Team  Camino   hFp://orchidsoflight.org/the-­‐ odd-­‐couple-­‐team-­‐camino/  
  • 38. Pucng  it  all  together:  Orchids  of  Light   www.orchidsoflight.org   •  Raised  $20,000  in  small  donaMons  in  first  9   months,  35%  of  it  online   •  Developed  3  specific  campaigns,  each  with  a   story   •  Have  about  100  engaged  sponsors  (called   “roots”)   •  To  date,  relaMonship-­‐based  giving   •  A  LOT  of  cross-­‐promoMon  on  social  media  
  • 39.
  • 40. Orchids  of  Light:  Giving  Tuesday  
  • 42. Orchids  of  Light:  Giving  Tuesday  
  • 43.
  • 45. Week  4:  It’s  all   about  YOU!   Brief  review  of  weeks  1,  2,  &  3   How  many  Mmes  should  you  ask  for  donaMons?     Bootcamp  stories:      -­‐  what  you  put  into  acMon    -­‐  what  you  sMll  want  to  learn   Report-­‐backs  from  your  Giving  Tuesday  campaigns      
  • 46. Week  4  Bootcamp   Challenges  –  share   your  story:   1.  Have  you  made  any  changes  to  your  online  giving  buFon,  or   donaMon  page,  as  a  result  of  this  bootcamp  series?    Post  to  the  Facebook  Group  what  you’ve  changes  or    opMmized  as  a  result  of  this  bootcamp  series  –  add  photos,    links,  before/aker  photos.     2.  What  did  you  do  for  #GivingTuesday?   Share  your  GivingTuesday  project  to  the  FB  group.  Be  sure  to   include  a  link,  what  you  did,  and  share  how  it  went!          
  • 47. Connect with us through our social communities! Facebook: facebook.com/firstgiving Twitter: @FirstGiving Online Fundraising blog: http://blog.firstgiving.com Online Fundraising for Nonprofits Facebook Group: https://www.facebook.com/groups/337397103024397/
  • 48. Thank you! Interested in learning more about FirstGiving? Contact: sales@firstgiving.com Nonprofit customer of FirstGiving with questions? Contact: nonprofits@firstgiving.com