By incorporating paperless e-bill delivery into regular online bill payment habits, consumers are able to save time, gain financial control and stay organized. This infographic walks you through the many benefits of e-billing for financial institutions, billers and consumers.

1. When Consumers Prefer to
Activate E-bills
Why Receiving E-Bills Decreases
Likelihood of Switching Banks
The Many Benefits of E-billing
45% When I set up a new online account Why Consumers Given the Choice Half Prefer
with a biller
Activated E-bill Services to Receive All Bills Online
43% When I start paying online
69% Convenience viewingstep
clicking to pay in one
and
32% 45%
Bank Site
28% When I’m offered an incentive or Paper Bill
73% 71% I get an email reminder each
sweepstakes to go paperless
31% time I have a new bill due
25% When I set up a recurring payment
27% To help make my finances 21%
more organized Biller Site
I am satisfied I value the
Over 1/3 of Online Consumers with and used to convenience
Who Receive E-bills at Biller Sites the service of the service
Have Gone Completely Paperless 37% say e-billing improves the relationship with biller
21% 28% say e-billing makes them less likely to leave biller
Number of Households Who Received
Receive all
those bills E-Bills Through Online Banking
as paper (in millions) E-bills Help Importance of Environment
bills as well
13.0 Manage in Decision to View/Pay Bills Electronically
11.6 Finances
34
Indifferent Important
7.8 out of 30%
36% 6.2 6.6
27%
43% No paper bills
5.3
say
28%
through the mail
Some as paper (completely receiving e-bills 11%
bills as well, but paperless) through online Not Very
not all of them banking helps Important Important
2006 2007 2008 2009 2010 2011 them manage
Source: Billing Household Survey, Fiserv 2012 their finances