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1

THE SECRET TO SELLING WITH
LES MILLS™

Drew Surprenant
drew@getlesmills.com
One Tribe – Changing the World

Les Mills International © 2010
Selling Gym Memberships Time to make it
isn’t EASY!
EASIER!!
One Tribe – Changing the World

Les Mills International © 2010
The PROBLEM Is….

There is NOT enough REVENUE!!

One Tribe – Changing the World

Les Mills International © 2010
LOW Attendance

One Tribe – Changing the World

Les Mills International © 2010
Harder to be PROFITABLE … …

Members are leaving … 

One Tribe – Changing the World

Les Mills International © 2010
Another way
to GROW
profits?

One Tribe – Changing the World

Les Mills International © 2010
AMAZING GROUP EXERCISE EVENTS!

Even this guy buys a MEMBERSHIP $$$...
One Tribe – Changing the World

Les Mills International © 2010
One Tribe – Changing the World

Les Mills International © 2010
What is YOUR goal?

One Tribe – Changing the World

Les Mills International © 2010
10

2.

1.

$
EVENT Revenue

#

3.

+
MINIMUM
Attendance

NEW Members
One Tribe – Changing the World

Les Mills International © 2010
SO…

11

If you need 20 new members…..
Equals $10,800…annually

At $45 a month...

And your Closing Rate is 50%….
Your GOAL is

One Tribe – Changing the World

40 qualified guests!

Les Mills International © 2010
• Set REALISTIC targets for event
day
• Execute your revenue generating
plan!

29

34

15

61

57
One Tribe – Changing the World

Les Mills International © 2010
13

Gets your 20 New Members!
One Tribe – Changing the World

Les Mills International © 2010
What’s the PLAN?

One Tribe – Changing the World

Les Mills International © 2010
One Tribe – Changing the World

Les Mills International © 2010
16

Create a “Business” Plan!

One Tribe – Changing the World

Les Mills International © 2010
The METRIC SYSTEM 

S
A
L
E
S
EXPERIENCE
One Tribe – Changing the World

Les Mills International © 2010
Must Do’s

18

• Design a great
event
• Marketing Plan
• Ready staff
• Event Logistics

One Tribe – Changing the World

Les Mills International © 2010
19

Create an EXPERIENCE they WON’T forget!
One Tribe – Changing the World

Les Mills International © 2010
Potential Members should have only ONE reaction…

One Tribe – Changing the World

20

Les Mills International © 2010
Focus on the EMOTIONAL needs of your guests or members..

Understand what YOUR people WANT.

One Tribe – Changing the World

21

Les Mills International © 2010
22

Time

To

One Tribe – Changing the World

GET

TO

WORK

Les Mills International © 2010
One Tribe – Changing the World

Les Mills International © 2010
Come up with CREATIVE Ideas….

One Tribe – Changing the World

24

Les Mills International © 2010
25

Les Mills Themed Event

One Tribe – Changing the World

Les Mills International © 2010
Co-Brand!!

One Tribe – Changing the World

26

Les Mills International © 2010
27

Build It….

One Tribe – Changing the World

And They Will Come.
Les Mills International © 2010
28

Class Setup!
Need 40 potential guests..

Which equals

20 new members…

How many classes,
including existing
members, do you
NEED to have?

One Tribe – Changing the World

Les Mills International © 2010
promote…….Promote…….PROmote……PROMOTE!!!
One Tribe – Changing the World

Les Mills International © 2010
ECLUB

One Tribe – Changing the World

30

Les Mills International © 2010
Use the Marketing
PROVIDED…

One Tribe – Changing the World

31

Les Mills International © 2010
?

Invite Family, Friends, EVERYONE YOU KNOW!

One Tribe – Changing the World

32

Les Mills International © 2010
33

Email, Text, Call, Newsletter, and Social Media
One Tribe – Changing the World

Les Mills International © 2010
Social Media is a BIG ONE!

One Tribe – Changing the World

34

Les Mills International © 2010
35

Everyone on staff is IMPORTANT on Launch Day!

Make sure the entire team is on board!
One Tribe – Changing the World

Les Mills International © 2010
One Tribe – Changing the World

Les Mills International © 2010
37

STICK
TO

THE
One Tribe – Changing the World

PLAN
Les Mills International © 2010
38

• 20-30 % for guests
• Use pre-booking/registration
forms
• 60-70% should be filled a
week before event
One Tribe – Changing the World

Les Mills International © 2010
What is wrong with this registration form?

Best representation of the FACILITY….?
One Tribe – Changing the World

Les Mills International © 2010
40

Have enough Space for All the INFORMATION..

YOUR FACILITY NAME…

Make sure THEY fill it out..
One Tribe – Changing the World

Les Mills International © 2010
What we DON’T WANT….

One Tribe – Changing the World

Is NO

41

ONE to show up!

Les Mills International © 2010
WHAT IS THE MOST EFFICIENT ACTION
TO REDUCE NO SHOWS?
One Tribe – Changing the World

Les Mills International © 2010
PRE-Qualify

Follow Up
One Tribe – Changing the World

Email
Les Mills International © 2010
One Tribe – Changing the World

Les Mills International © 2010
Essentials

45

Everyone Must Register

Confirm Guest Details if
on a Guest Pass
Sales Team Follow Up
for Each Guest
Keep both Offerings
Available for each Guest
One Tribe – Changing the World

Les Mills International © 2010
HOSTED AN
OUTSTANDING EVENT!!

One Tribe – Changing the World

Les Mills International © 2010
THE SELLING PROCESS SHOULD BE ENJOYABLE,
RELATIVELY QUICK AND FEEL PERSONAL…

One Tribe – Changing the World

Les Mills International © 2010
What did they LIKE?
One Tribe – Changing the World

Discuss BENEFITS…
Les Mills International © 2010
Present Two OFFERS:

Gear them to the one SPECIFIC to LAUNCH day
One Tribe – Changing the World

Les Mills International © 2010
Write the OFFERS down….

OFFER A
7 DAY PASS SPECIAL OFFER
• Full access to all facilities
• 3 free PT sessions
• 2 quarterly assessments
• 50% discount on joining fee
• Monthly rate of $45
• 12-month term

Which do you prefer?

One Tribe – Changing the World

OFFER B
EVENT SPECIAL OFFER
• Full access to all facilities
• 3 free PT sessions
• 4 quarterly assessments
• No joining fee
• RPM™ free for 6 months
• Monthly rate of $40
• 24-month term

Les Mills International © 2010
3rd Option Available if Need be…
Offer 1 – Just for Event Day

Offer 2 – Week Guest
Pass
Offer 3 – Regular Gym
Membership

One Tribe – Changing the World

Les Mills International © 2010
Offering more than one ITEM across the board …

Is more appealing to the CUSTOMER.

One Tribe – Changing the World

52

Les Mills International © 2010
LESW1804

5. SELL EFFECTIVELY
AT THE EVENT
One Tribe – Changing the World

Les Mills International © 2010
54

REACH GOAL!
One Tribe – Changing the World

Les Mills International © 2010
55

Celebrate!!!

One Tribe – Changing the World

Les Mills International © 2010
56

THUMBS Up to a Job WELL DONE!

One Tribe – Changing the World

And your 20 NEW MEMBERS!

Les Mills International © 2010
57

RECAP

Party Time!

Create a
schedule to
complete every
necessary item!

Set a
realistic goal
for the event
day!
Have a plan
in place to
make it
successful!
One Tribe – Changing the World

Don’t falter
away from
the plan!
Every step is
crucial!

Les Mills International © 2010
58

THANK YOU!!

If you have any questions, please email drew@getlesmills.com
Visit WWW.THE-BIG-SQUEEZE.COM
One Tribe – Changing the World

Les Mills International © 2010

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Selling Gym Memberships with Les Mills

  • 1. 1 THE SECRET TO SELLING WITH LES MILLS™ Drew Surprenant drew@getlesmills.com One Tribe – Changing the World Les Mills International © 2010
  • 2. Selling Gym Memberships Time to make it isn’t EASY! EASIER!! One Tribe – Changing the World Les Mills International © 2010
  • 3. The PROBLEM Is…. There is NOT enough REVENUE!! One Tribe – Changing the World Les Mills International © 2010
  • 4. LOW Attendance One Tribe – Changing the World Les Mills International © 2010
  • 5. Harder to be PROFITABLE … … Members are leaving …  One Tribe – Changing the World Les Mills International © 2010
  • 6. Another way to GROW profits? One Tribe – Changing the World Les Mills International © 2010
  • 7. AMAZING GROUP EXERCISE EVENTS! Even this guy buys a MEMBERSHIP $$$... One Tribe – Changing the World Les Mills International © 2010
  • 8. One Tribe – Changing the World Les Mills International © 2010
  • 9. What is YOUR goal? One Tribe – Changing the World Les Mills International © 2010
  • 10. 10 2. 1. $ EVENT Revenue # 3. + MINIMUM Attendance NEW Members One Tribe – Changing the World Les Mills International © 2010
  • 11. SO… 11 If you need 20 new members….. Equals $10,800…annually At $45 a month... And your Closing Rate is 50%…. Your GOAL is One Tribe – Changing the World 40 qualified guests! Les Mills International © 2010
  • 12. • Set REALISTIC targets for event day • Execute your revenue generating plan! 29 34 15 61 57 One Tribe – Changing the World Les Mills International © 2010
  • 13. 13 Gets your 20 New Members! One Tribe – Changing the World Les Mills International © 2010
  • 14. What’s the PLAN? One Tribe – Changing the World Les Mills International © 2010
  • 15. One Tribe – Changing the World Les Mills International © 2010
  • 16. 16 Create a “Business” Plan! One Tribe – Changing the World Les Mills International © 2010
  • 17. The METRIC SYSTEM  S A L E S EXPERIENCE One Tribe – Changing the World Les Mills International © 2010
  • 18. Must Do’s 18 • Design a great event • Marketing Plan • Ready staff • Event Logistics One Tribe – Changing the World Les Mills International © 2010
  • 19. 19 Create an EXPERIENCE they WON’T forget! One Tribe – Changing the World Les Mills International © 2010
  • 20. Potential Members should have only ONE reaction… One Tribe – Changing the World 20 Les Mills International © 2010
  • 21. Focus on the EMOTIONAL needs of your guests or members.. Understand what YOUR people WANT. One Tribe – Changing the World 21 Les Mills International © 2010
  • 22. 22 Time To One Tribe – Changing the World GET TO WORK Les Mills International © 2010
  • 23. One Tribe – Changing the World Les Mills International © 2010
  • 24. Come up with CREATIVE Ideas…. One Tribe – Changing the World 24 Les Mills International © 2010
  • 25. 25 Les Mills Themed Event One Tribe – Changing the World Les Mills International © 2010
  • 26. Co-Brand!! One Tribe – Changing the World 26 Les Mills International © 2010
  • 27. 27 Build It…. One Tribe – Changing the World And They Will Come. Les Mills International © 2010
  • 28. 28 Class Setup! Need 40 potential guests.. Which equals 20 new members… How many classes, including existing members, do you NEED to have? One Tribe – Changing the World Les Mills International © 2010
  • 29. promote…….Promote…….PROmote……PROMOTE!!! One Tribe – Changing the World Les Mills International © 2010
  • 30. ECLUB One Tribe – Changing the World 30 Les Mills International © 2010
  • 31. Use the Marketing PROVIDED… One Tribe – Changing the World 31 Les Mills International © 2010
  • 32. ? Invite Family, Friends, EVERYONE YOU KNOW! One Tribe – Changing the World 32 Les Mills International © 2010
  • 33. 33 Email, Text, Call, Newsletter, and Social Media One Tribe – Changing the World Les Mills International © 2010
  • 34. Social Media is a BIG ONE! One Tribe – Changing the World 34 Les Mills International © 2010
  • 35. 35 Everyone on staff is IMPORTANT on Launch Day! Make sure the entire team is on board! One Tribe – Changing the World Les Mills International © 2010
  • 36. One Tribe – Changing the World Les Mills International © 2010
  • 37. 37 STICK TO THE One Tribe – Changing the World PLAN Les Mills International © 2010
  • 38. 38 • 20-30 % for guests • Use pre-booking/registration forms • 60-70% should be filled a week before event One Tribe – Changing the World Les Mills International © 2010
  • 39. What is wrong with this registration form? Best representation of the FACILITY….? One Tribe – Changing the World Les Mills International © 2010
  • 40. 40 Have enough Space for All the INFORMATION.. YOUR FACILITY NAME… Make sure THEY fill it out.. One Tribe – Changing the World Les Mills International © 2010
  • 41. What we DON’T WANT…. One Tribe – Changing the World Is NO 41 ONE to show up! Les Mills International © 2010
  • 42. WHAT IS THE MOST EFFICIENT ACTION TO REDUCE NO SHOWS? One Tribe – Changing the World Les Mills International © 2010
  • 43. PRE-Qualify Follow Up One Tribe – Changing the World Email Les Mills International © 2010
  • 44. One Tribe – Changing the World Les Mills International © 2010
  • 45. Essentials 45 Everyone Must Register Confirm Guest Details if on a Guest Pass Sales Team Follow Up for Each Guest Keep both Offerings Available for each Guest One Tribe – Changing the World Les Mills International © 2010
  • 46. HOSTED AN OUTSTANDING EVENT!! One Tribe – Changing the World Les Mills International © 2010
  • 47. THE SELLING PROCESS SHOULD BE ENJOYABLE, RELATIVELY QUICK AND FEEL PERSONAL… One Tribe – Changing the World Les Mills International © 2010
  • 48. What did they LIKE? One Tribe – Changing the World Discuss BENEFITS… Les Mills International © 2010
  • 49. Present Two OFFERS: Gear them to the one SPECIFIC to LAUNCH day One Tribe – Changing the World Les Mills International © 2010
  • 50. Write the OFFERS down…. OFFER A 7 DAY PASS SPECIAL OFFER • Full access to all facilities • 3 free PT sessions • 2 quarterly assessments • 50% discount on joining fee • Monthly rate of $45 • 12-month term Which do you prefer? One Tribe – Changing the World OFFER B EVENT SPECIAL OFFER • Full access to all facilities • 3 free PT sessions • 4 quarterly assessments • No joining fee • RPM™ free for 6 months • Monthly rate of $40 • 24-month term Les Mills International © 2010
  • 51. 3rd Option Available if Need be… Offer 1 – Just for Event Day Offer 2 – Week Guest Pass Offer 3 – Regular Gym Membership One Tribe – Changing the World Les Mills International © 2010
  • 52. Offering more than one ITEM across the board … Is more appealing to the CUSTOMER. One Tribe – Changing the World 52 Les Mills International © 2010
  • 53. LESW1804 5. SELL EFFECTIVELY AT THE EVENT One Tribe – Changing the World Les Mills International © 2010
  • 54. 54 REACH GOAL! One Tribe – Changing the World Les Mills International © 2010
  • 55. 55 Celebrate!!! One Tribe – Changing the World Les Mills International © 2010
  • 56. 56 THUMBS Up to a Job WELL DONE! One Tribe – Changing the World And your 20 NEW MEMBERS! Les Mills International © 2010
  • 57. 57 RECAP Party Time! Create a schedule to complete every necessary item! Set a realistic goal for the event day! Have a plan in place to make it successful! One Tribe – Changing the World Don’t falter away from the plan! Every step is crucial! Les Mills International © 2010
  • 58. 58 THANK YOU!! If you have any questions, please email drew@getlesmills.com Visit WWW.THE-BIG-SQUEEZE.COM One Tribe – Changing the World Les Mills International © 2010