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Creating A Sustainable Service Culture - It Starts at the Top
1.
Creating a Sustainable
Service Culture - It Starts at the Top Rebecca Weaver Master Connection Associates www.masterconnection.com
2.
3.
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5.
So what does
this have to do with your industry?
6.
THE NEW WORKPLACE
7.
8.
9.
Leadership Takes Passion
to Create Sustainable and Repeatable Service Excellence!
10.
11.
12.
13.
14.
15.
16.
Feedback… The Breakfast
of Champions
17.
18.
19.
20.
21.
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26.
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28.
29.
Building a Relationship
of Trust… Manager Employee Giving Feedback Describe Behavior 1.Report Specific Actions 2.Solicit Reaction Receiving Feedback Probing-Encourage person to talk Open-Get information Closed-Focus on issue
30.
Thank you! Presented
by Rebecca Weaver Master Connection Associates +1 949 589-6137 www.masterconnection.com
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