Replacing hold-time with a call-back can be an extremely effective way to solve the major problems that negatively impact your call center (e.g. high abandon rates, spikes in call volume, high cost-per-call, low customer satisfaction). In this one hour webinar you’ll learn the top 5 best practices your contact center should follow when implementing a call-back solution.

1. Shai Berger
Co-Founder & CEO
Fonolo
5 Best Practices for Deploying a
Call-Back Solution

2. say “just ONE unpleasant
contact center experience is
likely to make me take my
business elsewhere.”
Source: YouGov
76%

3. have left a company because
of poor phone service.
Source:
60%

4. Businesses lose
customers
every day by
putting them
on hold.

5. Good news!
This problem is easily
FIXED!

6. 75%
say the option of a
call-back is highly
appealing!

7. The
solution:
Offer a
call-back.
“Press 1 to get
a call-back from
the next agent.”

8. OK, so how do I
add call-backs
to my contact
center?

9. Join our webinar, and we’ll cover…
Acknowledging the problem
Infrastructure considerations
When, and how often, to make the call-back offer
Understanding your numbers & metrics
Agent preparation

10. A real-life phone interview
Register for this free webinar to join
the live Q&A.
April 9, 2015
2:00 PM ET
Register Now!