According to Forrester, 95% of customers use more than one channel to communicate with companies! With that in mind, we cherry picked three critical trends that service leaders should fully understand this year. Join our LIVE conversation and tap into the minds of the Fonolo team!

1. Live Discussion:
Top 3 Contact Center Trends
for 2016
Daniela Puzzo
Marketing Director
Fonolo
Mav Mehta
Account Executive
Fonolo
Nicolina Savelli
Communications Manager
Fonolo
Shai Berger
CEO
Fonolo

2. Mobile

3. Will mobile
customer
care
actually
surge this
year?
#CCTR

4. Self-Service

5. Top 9 Call Center Trends for 2016
C lic k her e to dow nload!

6. How can
companies
improve
self-service so
that it’s
tailored to the
customer’s
needs?
#CCTR

7. Social Media

8. Why are
companies
falling
behind on
social
media?
#CCTR

9. Join us for the live panel discussion!
January 21st, 2016
2:00 PM ET