Blueworks Live positioning over the Business Process journey

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21 March 2016
francesco.rivera@ie.ibm.com
IBM Smarter Process
BlueWorksLive

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A complete offer…
… On which IBM is WW Leader
Discovery with IBM Blueworks Live
Business Process Management
Operational Decision
Management
Operational Intelligence
Entry
Points
ONE
Seamless
Offering
IBM Blueworks Live
True business collaboration to discover and understand
business process and decisions IBM Business Process Manager
Manage, execute and govern process applications
IBM Operational Decision Manager
Capture, manage, govern and execute business events
and rules across applications and processes
Case Management Framework
Handle highly complex, knowledge worker ad-hoc processing
typically driven by document capture and analysis
IBM Business Monitor
Drive operational real-time visibility across the enterprise, beyond
business processes and decisions

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Easy and Intuitive to Use
Single Source of the Truth
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Team Collaboration, Built-‐in
Captures Many Types of Process Details
5 NEW ! Lightweight Runtime Under Development
5 Reasons to choose Blueworks Live
1 200 Customers over the world, 75 000 users, 1 000 000 processes

4. Easy and Intuitive to Use
► Introduces process modeling in a simple, intuitive way
• Automatically generates process and decision diagrams;
layout is automatic and fast
• Follows accepted modeling standards without forcing users
to become experts in the standards (BPMN, DMN)
► All work is automatically saved and backed up
• Auto-‐snapshots are taken automatically at frequent intervals
• Revert at any time to any previous version or auto-‐snapshot
a► Runs in the IBM Cloud and accessed through
web browser
• Nothing to install or set up -‐just log in and go
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5. Single Source of the Truth
► Shared team work spaces
Each process improvement project can
have a separate space with a unique
set of authorized members
► Central repository is always up to
date
Keeps all users in synch and working on
the right version of every asset
► Easily designate and identify
the “Published” version of any
model
Publish the approved version to
designate it as the “process version of
record”
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6. Team Collaboration, Built-‐in
► Share models with your team and other project
stakeholders
► Work collaboratively and see changes dynamically in real
time
► Chat with colleagues without leaving the application
► Follow the items you care most about
► Post comments to ask questions and share ideas about any
aspect of the process model
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7. Captures Many Types of Process Details
and► Extensive list of standard
custom properties for
documentation and analysis
► Analysis Mode allows you to visualize
and compare
context of
properties in the
the business diagram
► Documentation View displays all
details for an entire process model
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8. Lightweight Runtime Under Development
Easily create & run cloud apps in Blueworks Live
 Empower business users to create & run cloud apps
 Allow LoB to implement the use cases they need
 Help IT accelerate its alignment with the LoB
Mission Critical
Opportunistic
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*Early Program – Release Date TBD*

9.  Blueworks Live is adopted virally across
companies because business users love
using it (and they tell us so all the time)
 Enterprise modeling tools are specialized
and complex – limiting large scale
participation
“Blueworks Live gets business users excited
about process improvement by engaging them
directly in the information capture, analysis,
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and proposed improvement.” ~ Bruce Silver,
“Engage Business Users in Process Improvement
with IBM Blueworks Live”
Blueworks Live is Targeted at Large Populations of Business Users

10. Benefits
Challenge
Understand the mortgage value stream from a
customer perspective and create an enterprise
process map to eliminate bottlenecks in the
mortgage process
Solution
With IBM Blueworks Live:
Elevations Credit Union was able to pinpoint the
delay between an online loan application and
the response to customers
The credit union eliminated redundancy in the
system and added more points of
communication with the customer throughout the
mortgage process
 52% reduction in average time to fund home
equity loans
 71% increase in loans handled per underwriter
 61% reduction in average time from application to
funding of car loans
 36% increase in loans funded with no increase in
staff
71% increase in loans handled per underwriter
“We had our people create simple, high-level diagrams to
answer questions about each process, like what are the inputs,
what are the outputs? What other processes should we be
thinking about? Everything was captured inside of Blueworks
Live. And we got a lot of work done really fast.”
~ Carla Wolfe, Senior Business Analyst, Elevations Credit Union
Elevations Credit Union uses Blueworks Live to reduce
time to fund home equity loans by 52%
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11. Without Blueworks Live With Blueworks Live
It took staff average of 10 to 13 days for processing
vehicle loans from application to funding.
Vehicle loans can be funded in 4 to 5 days.
Staff needed an average of 30 days to fund home
equity loans.
Home equity loans can be funded in 14 to 15
days.
The organization funded an average of 483 consumer
loans per month
The organization can fund an average of 659
loans per month with the same amount of staff.
Overall consumer loan approval rates were at 65%,
but customers perceived them as much lower.
Consumer loan approval rates are at 75%, and
customers perceive this rate accurately.
Customers felt that underwriting turnaround times
were lengthy, but actual times were unknown.
The credit union has been able to set a target of
60 minutes maximum.
The credit union could not easily identify individual
performance.
The credit union can now identify individual
performance results and compare these results
with goals and expectations.
The credit union had established 175 loans per
underwriter per month as the maximum capacity.
The credit union is handling approximately 300
loans per underwriter per month through process
improvements and increased efficiency.
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Elevations Credit Union:
Specific Benefits from Blueworks Live

12. Collaboration has helped employees gain
greater insight into the bigger picture
“Blueworks Live is where we store the processes for how we
do things in the bank. We have over two thousand artifacts in
Blueworks Live.”
~ Sandra Moorhead, Senior Manager of Process Transformation
Westpac New Zealand
Challenge
Establish an end-to-end customer view of all
banking processes
Solution
With IBM Blueworks Live:
Westpac New Zealand was able to create an
online, central repository of all processes and
process documentation
The bank promotes collaboration and reuse of
artifacts across departments and roles, including
SMEs, business analysts, and risk and
compliance managers
Benefits
Creation of over 2,000 shareable, searchable
reusable business assets in three months
Enables collaboration and reuse from a single
process repository, compared to previous
method of storing and retrieving Visio
documents
Westpac New Zealand enables collaboration on
customer-‐facing processes
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13. “Using IBM Blueworks Live, employees are about 12 times
more productive. The key word here is empowerment.
Employees are now empowered to create the processes that
they need.”
~ Doug Johnson, Director of Innovation & Process Excellence
Presbyterian Healthcare Services
Enabled standardization, efficiency and reuse of
process flows across departments
Challenge
Improve hospital processes and operations to
maximize the quality and efficiency of patient care,
scheduling and safety
Solution
With IBM Blueworks Live:
Presbyterian Healthcare Services was able to
quickly identify gaps and conflicts in its
processes
The hospital can analyze constraints,
standardize process flows and encourage
collaboration among departments
Benefits
Employees are 12 times more productive
compared to tools like Visio
Central repository for standard workflows,
performance methods, and links to policies
Collaboration on process flows with greater
reuse across departments
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Presbyterian Healthcare increases employee
productivity by 12x

14. Blueworks Live Resources
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 Blueworks Live Free Trial Signup
www.blueworkslive.com/signup/trial
 Blueworks Live Web Site
www.blueworkslive.com
 Orange Blueworkslive client testimonial
https://www.youtube.com/watch?v=bSIJum2LuO8
 Process Discovery Best Practices Using IBM Blueworks Live
http://www.redbooks.ibm.com/abstracts/redp5111.html?Open
 Discovering the Decisions within Your Business Processes using
IBM Blueworks Live
http://www.redbooks.ibm.com/abstracts/redp4993.html?Open
 Blueworks Live ‘Visio-killer’ White Paper
Link to analyst white paper
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15. Thank You!
www.blueworkslive.com

16. IBM Smarter Process: KeyDifferentiators
Flexible Architecture
One platform, many styles of
work
Open APIs
Line of Business Engagement Enterprise-class Governance
Methodology:
Rapid, Agile, Iterative
Engineered to Run Anywhere,
Anyplace,Anytime
Intelligent Analytics
All from a strategic partner with unmatched breadth and depth
#1 in Market Share
Leader in every major evaluation of Smarter Process-related technology
More than 150 business partners, more than 600 Experts at IBM

17. IBM Smarter Process Summit20151177
Engagement approach
Try Blueworks Live online Hold a Discovery Workshop Start a Quick Win Project
Take 2-minutes to
create an account on
our SaaS based
process & decision
discovery tool
2-3 day free onsite
workshop with IBM
experts and your
business & IT
stakeholders
In 10 - 12 weeks,
deliver a tangible
process improvement
solution to your
business
Try Blueworks Live online: blueworkslive.com
Hold a Discovery Workshop: ibm.com/software/info/bpm/process-improvement-discovery-workshop/
Conduct a Quick Win Project: ibm.com/software/websphere/products/business-rule-management/quick-win/
ibm.com/smarterprocess