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#LLCSeries
SPONSORED	
  BY	
  
Developing	
  Content	
  for	
  Every	
  
Stage	
  of	
  the	
  Buyer	
  Lifecycle	
  
	
  	
  
#LLCSeries
Follow	
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Demand	
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Content4Demand	
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Dana	
  Harder:	
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Tonya	
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Kim	
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Panelists	
   MODERATOR:	
  
Kim	
  Zimmermann	
  
Senior	
  Managing	
  Editor,	
  Demand	
  Gen	
  Report	
  
Dana	
  Harder	
  
VP	
  of	
  Client	
  Strategy
Content4Demand	
  
@DanaHarder
dana@content4demand.com
201.257.8528 x216
	
  
Tonya	
  Vinas	
  
Sr.	
  Content	
  Strategist
Content4Demand	
  
@TonyaVinas
tonya@content4demand.com
201.257.8528 x223
	
  
	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
Developing Content For Every
Stage of the Customer Lifecycle
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   8
THE EVOLUTION OF CONTENT MARKETING
…the concept of nurturing comes to life!
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   9
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
THE EVOLUTION OF CONTENT MARKETING
…we created a way to measure the nurturing.
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   10
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
THE EVOLUTION OF CONTENT MARKETING
…we learned to work together, sometimes!
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   11
TOP OF
FUNNEL
GENERATION




DIRECT MAIL



EMAIL 




EVENTS



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WEBINARS
WHERE WE ARE TODAY!
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
*Courtesy	
  of	
  our	
  friends	
  at	
  Blue	
  Bird	
  Strategies.	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   12
TOP OF
FUNNEL
GENERATION




DIRECT MAIL



EMAIL 




EVENTS



ORGANIC
SEARCH



PAID SEARCH



SOCIAL MEDIA



WEBINARS
THE MISSED OPPORTUNITY!
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
*Slide	
  courtesy	
  of	
  Bluebird	
  Strategies	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
WHAT DOES THIS ALL MEAN FOR CONTENT?
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
*Charts	
  courtesy	
  of	
  Sirius	
  Decisions.	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
CONTENT AND THE BUYER STAGES
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
*Charts	
  courtesy	
  of	
  Sirius	
  Decisions.	
  
EDUCATION	
  
E-books,
Infographics,
Assessments,
Motion
Graphics, White
Papers, Guides,
Blogs,
Newsletters
SOLUTION	
  
White Papers,
White Board
Videos,
Checklists,
QAs, Briefs,
Case Studies
SELECTION	
  
Checklists,
QAs, Briefs,
Case Studies,
Testimonials,
ROI Calculators
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
EDUCATION: LOOSEN THE STATUS QUO
INFORM WITH… E-books, Infographics, Assessments, Motion Graphics,
White Papers, Guides, Blogs, Newsletters
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
EDUCATION: COMMITTING TO CHANGE
TRIGGER WITH… E-books, Infographics, Assessments, Motion Graphics,
White Papers, Guides, Blogs, Newsletters
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
SOLUTION: EXPLORING POSSIBLE SOLUTIONS
BENEFIT WITH… White Papers, White Board Videos, Checklists, QAs,
Briefs, Case Studies
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
SOLUTION: COMMITTING TO A SOLUTION
DIFFERENTIATE… White Papers, White Board Videos, Checklists, QAs,
Briefs, Case Studies
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
VENDOR SELECTION PHASE: JUSTIFYING SOLUTION
BUSINESS CASE… Checklists, QAs, Briefs, Case Studies, Testimonials,
ROI Calculators
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
VENDOR SELECTION PHASE: JUSTIFYING SOLUTION
CONFIRM… Checklists, QAs, Briefs, Case Studies, Testimonials, ROI
Calculators
CAMPAIGNS IN ACTION: COX MEDIA
21
EDUCATION	
  
SOLUTION	
  
SELECTION	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   22
UNDERSTANDING BUYER NEEDS
THROUGH THE FUNNEL STAGES
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
WHO IS YOUR TARGET AUDIENCE?
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
Informa`on	
  about	
  the	
  Buyer	
  
➢ Industry	
  trends	
  
➢ Regional	
  varia`ons	
  
➢ Value	
  chain	
  
➢ Size	
  
	
  
*Charts	
  courtesy	
  of	
  Sirius	
  Decisions.	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
WHO IS YOUR TARGET AUDIENCE?
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
Personas	
  
➢ Where	
  does	
  the	
  buyer	
  need	
  help?	
  
➢ Can	
  we	
  talk	
  about	
  the	
  help?	
  
➢ Where	
  will	
  our	
  insight	
  make	
  a	
  difference?	
  
	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
WHAT IS THE PAIN REMEDY AT EACH STAGE?
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
➢ What	
  ques`ons	
  will	
  the	
  buyer	
  ask?	
  
➢ General	
  to	
  specific	
  informa`on.	
  
➢ Vision	
  to	
  implementa`on	
  
	
  
*Charts	
  courtesy	
  of	
  Sirius	
  Decisions.	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
QUICK AND DIRTY: 3 Questions
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
➢  What	
  is	
  the	
  buyer	
  doing	
  at	
  each	
  stage	
  of	
  the	
  cycle?	
  
➢  What	
  informa`on	
  do	
  they	
  need	
  to	
  be	
  effec`ve?	
  
➢  How	
  can	
  they	
  be	
  the	
  hero	
  on	
  the	
  buying	
  team?	
  
	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
GATHERING ONGOING INTELLIGENCE
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
Content	
  Interac`vity	
  
➢  Assessments	
  and	
  Quizzes:	
  Expected	
  vs.	
  Actual	
  
➢  Check	
  out	
  Comments	
  and	
  Other	
  (Seriously)	
  
➢  Social	
  ac`vity	
  	
  
➢  Ac`on	
  buons	
  
➢  When	
  does	
  the	
  call	
  come?	
  
➢  What	
  ac`ons	
  are	
  they	
  taking	
  given	
  a	
  choice?	
  	
  
➢  Behavior	
  with	
  content	
  
	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   28
LEVERAGING CONTENT
ACROSS THE FUNNEL
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
CONTENT AND POROUS SILOS
REPURPOSING AND MODULAR CONTENT
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
Education Solution Selection
Progressive Blog Webinar Guide
Shared/
Repurposed
Infographic G-book Video
Many-to-One Blog round-
up
Top 5
checklist
Case study
portfolio
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
AUTOTASK: PROGRESSIVE MODULAR CONTENT
30
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
NANOLUMENS: SHARED / REPURPOSED
31
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
CROWE HORWATH: MANY-TO-ONE MODULAR
CONTENT
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
OTHER WAYS TO BE MORE MODULAR
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
➢  Quote banks
➢  Stat banks
➢  Unique research
➢  Templates
➢  Design
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
  
CONTENT TO SUPPORT INVESTMENT CASE
3
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
➢  Directly	
  connect	
  to	
  top	
  and/or	
  boom	
  lines.	
  
➢  Use	
  formulas	
  that	
  prove	
  ROI,	
  TCO,	
  profitability,	
  etc.	
  
➢  Clearly	
  show	
  the	
  path	
  to	
  adop`on.	
  
➢  Use	
  an	
  appropriate	
  tone.	
  
➢  Make	
  it	
  easy.	
  
MAPPING	
  BUYER	
  INSIGHT	
  TO	
  CONTENT	
  STRATEGIES.	
  	
   35
Begin	
  with	
  the	
  buyer.	
  End	
  with	
  engagement.	
   	
   	
   	
   	
   	
   	
  	
  
THANK YOU!!!
#LLCSeries
Q	
  	
  A	
  //	
  Panelists	
   MODERATOR:	
  
Kim	
  Zimmermann	
  
Senior	
  Managing	
  Editor,	
  Demand	
  Gen	
  Report	
  
Dana	
  Harder	
  
VP	
  of	
  Client	
  Strategy
Content4Demand	
  
@DanaHarder
dana@content4demand.com
201.257.8528 x216
	
  
Tonya	
  Vinas	
  
Sr.	
  Content	
  Strategist
Content4Demand	
  
@TonyaVinas
tonya@content4demand.com
201.257.8528 x223
	
  
	
  
#LLCSeries
REGISTRATION	
  OPENS	
  MONDAY!	
  
www.Content2Conversion.com	
  
February	
  15-­‐17,	
  2016	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  ScoWsdale,	
  Arizona	
  
#LLCSeries
All	
  sessions	
  are	
  available	
  
on-­‐demand	
  at:	
  
	
  
www3.demandgenreport.com/lls15	
  
Thanks	
  for	
  aending	
  this	
  
session	
  and	
  the	
  series!	
  

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  • 16. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     EDUCATION: COMMITTING TO CHANGE TRIGGER WITH… E-books, Infographics, Assessments, Motion Graphics, White Papers, Guides, Blogs, Newsletters 3 Begin  with  the  buyer.  End  with  engagement.                
  • 17. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     SOLUTION: EXPLORING POSSIBLE SOLUTIONS BENEFIT WITH… White Papers, White Board Videos, Checklists, QAs, Briefs, Case Studies 3 Begin  with  the  buyer.  End  with  engagement.                
  • 18. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     3 Begin  with  the  buyer.  End  with  engagement.                 SOLUTION: COMMITTING TO A SOLUTION DIFFERENTIATE… White Papers, White Board Videos, Checklists, QAs, Briefs, Case Studies
  • 19. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     VENDOR SELECTION PHASE: JUSTIFYING SOLUTION BUSINESS CASE… Checklists, QAs, Briefs, Case Studies, Testimonials, ROI Calculators 3 Begin  with  the  buyer.  End  with  engagement.                
  • 20. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     3 Begin  with  the  buyer.  End  with  engagement.                 VENDOR SELECTION PHASE: JUSTIFYING SOLUTION CONFIRM… Checklists, QAs, Briefs, Case Studies, Testimonials, ROI Calculators
  • 21. CAMPAIGNS IN ACTION: COX MEDIA 21 EDUCATION   SOLUTION   SELECTION  
  • 22. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     22 UNDERSTANDING BUYER NEEDS THROUGH THE FUNNEL STAGES Begin  with  the  buyer.  End  with  engagement.                
  • 23. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     WHO IS YOUR TARGET AUDIENCE? 3 Begin  with  the  buyer.  End  with  engagement.                 Informa`on  about  the  Buyer   ➢ Industry  trends   ➢ Regional  varia`ons   ➢ Value  chain   ➢ Size     *Charts  courtesy  of  Sirius  Decisions.  
  • 24. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     WHO IS YOUR TARGET AUDIENCE? 3 Begin  with  the  buyer.  End  with  engagement.                 Personas   ➢ Where  does  the  buyer  need  help?   ➢ Can  we  talk  about  the  help?   ➢ Where  will  our  insight  make  a  difference?    
  • 25. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     WHAT IS THE PAIN REMEDY AT EACH STAGE? 3 Begin  with  the  buyer.  End  with  engagement.                 ➢ What  ques`ons  will  the  buyer  ask?   ➢ General  to  specific  informa`on.   ➢ Vision  to  implementa`on     *Charts  courtesy  of  Sirius  Decisions.  
  • 26. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     QUICK AND DIRTY: 3 Questions 3 Begin  with  the  buyer.  End  with  engagement.                 ➢  What  is  the  buyer  doing  at  each  stage  of  the  cycle?   ➢  What  informa`on  do  they  need  to  be  effec`ve?   ➢  How  can  they  be  the  hero  on  the  buying  team?    
  • 27. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     GATHERING ONGOING INTELLIGENCE 3 Begin  with  the  buyer.  End  with  engagement.                 Content  Interac`vity   ➢  Assessments  and  Quizzes:  Expected  vs.  Actual   ➢  Check  out  Comments  and  Other  (Seriously)   ➢  Social  ac`vity     ➢  Ac`on  buons   ➢  When  does  the  call  come?   ➢  What  ac`ons  are  they  taking  given  a  choice?     ➢  Behavior  with  content    
  • 28. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     28 LEVERAGING CONTENT ACROSS THE FUNNEL Begin  with  the  buyer.  End  with  engagement.                
  • 29. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     CONTENT AND POROUS SILOS REPURPOSING AND MODULAR CONTENT 3 Begin  with  the  buyer.  End  with  engagement.                 Education Solution Selection Progressive Blog Webinar Guide Shared/ Repurposed Infographic G-book Video Many-to-One Blog round- up Top 5 checklist Case study portfolio
  • 30. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     AUTOTASK: PROGRESSIVE MODULAR CONTENT 30 Begin  with  the  buyer.  End  with  engagement.                
  • 31. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     NANOLUMENS: SHARED / REPURPOSED 31 Begin  with  the  buyer.  End  with  engagement.                
  • 32. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     CROWE HORWATH: MANY-TO-ONE MODULAR CONTENT Begin  with  the  buyer.  End  with  engagement.                
  • 33. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     OTHER WAYS TO BE MORE MODULAR 3 Begin  with  the  buyer.  End  with  engagement.                 ➢  Quote banks ➢  Stat banks ➢  Unique research ➢  Templates ➢  Design
  • 34. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     CONTENT TO SUPPORT INVESTMENT CASE 3 Begin  with  the  buyer.  End  with  engagement.                 ➢  Directly  connect  to  top  and/or  boom  lines.   ➢  Use  formulas  that  prove  ROI,  TCO,  profitability,  etc.   ➢  Clearly  show  the  path  to  adop`on.   ➢  Use  an  appropriate  tone.   ➢  Make  it  easy.  
  • 35. MAPPING  BUYER  INSIGHT  TO  CONTENT  STRATEGIES.     35 Begin  with  the  buyer.  End  with  engagement.                 THANK YOU!!!
  • 36. #LLCSeries Q    A  //  Panelists   MODERATOR:   Kim  Zimmermann   Senior  Managing  Editor,  Demand  Gen  Report   Dana  Harder   VP  of  Client  Strategy Content4Demand   @DanaHarder dana@content4demand.com 201.257.8528 x216   Tonya  Vinas   Sr.  Content  Strategist Content4Demand   @TonyaVinas tonya@content4demand.com 201.257.8528 x223    
  • 37. #LLCSeries REGISTRATION  OPENS  MONDAY!   www.Content2Conversion.com   February  15-­‐17,  2016                                                                                    ScoWsdale,  Arizona  
  • 38. #LLCSeries All  sessions  are  available   on-­‐demand  at:     www3.demandgenreport.com/lls15   Thanks  for  aending  this   session  and  the  series!