More than 75% of retailers are planning to replace their POS hardware in less than 4 years, according to Boston Retail Partners 12th Annual POS Benchmark Survey.
Register today for this webinar to access more of the survey results and as well as learn how you can better manage the technology procurement process in a way that not only makes your life simpler but could help reduce acquisition costs.
Key points include:
- Investment priorities of retailers around store systems;
- Adoption plans for mobile solutions;
- A simpler hardware procurement process;
- Key steps to managing costs.
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5. Ken
Morris
John
Pruban
Principal
President
Boston
Retail
tekservePOS
Partners
Andrew
Gaffney
Editor
Retail
TouchPoints
7. Agenda
About Boston Retail Partners
POS Benchmarking Survey
Areas of Focus
Hardware Trends
Mobile Offerings
Networks
Virtualization of POS
Cost Comparison
Opportunities
The Future
Shifting Retail
The Network is the Key
The Future is Now
8. About Boston Retail Partners
Established in 2009, we are a leading independent retail/wholesale
management services firm
Built with a unique professional profile
Managed by industry-recognized leaders
All firm members have retail line management experience
o Several served as officers of major corporations
o Comprehensive functional and technical experience
Recruits experienced professionals in retail technology, store operations,
merchandise management, and supply chain management
Relevant experience working with both hardline and softline retail companies on
strategy, selection, and deployment of merchandise and supply chain solutions
History of serving acknowledged industry leaders (for example)
o Brooks Brothers o Target o J. Crew
o Ann Taylor o Kohl’s o Limited Brands
o TJX o TBC Corp o Charlotte Russe
o Bob’s Furniture o Vera Bradley o Polo Ralph Lauren
No exclusive partnerships or alliances with software or hardware providers
10. Agenda
About Boston Retail Partners
POS Benchmarking Survey
Areas of Focus
Hardware Trends
Mobile Offerings
Networks
Virtualization of POS
Cost Comparison
Opportunities
The Future
Shifting Retail
The Network is the Key
The Future is Now
11. Survey Overview
• Surveyed more than 500 top
U.S. retailers
• Online responses solicited in
November/December 2010
• Respondents generally C-
level or VP/ Directors of Store
Systems
• Offers insight into store-level
tactics and strategies in
industry
• Results premiered at NRF in
January 2011
12. Areas of Focus
• Retailers focusing on
POS hardware and
mobile solutions
• There are far more
areas of increased
spending this year
versus last year which
means pent-up
demand will drive
these focus areas.
13. Hardware Replacement
[Trend] • In the last few years, there has been a resurgence of
interest in upgrade or replacement of POS systems.
• Retailers have realized the importance of a strong
POS system to support the customer and associate at
the store.
14. Hardware Virtualization
[Opportunity]
• We have seen tremendous
interest in virtualization at the
home office with most retailers
moving from a distributed model
to a central, virtual model. The
time has come for retailers to
consider this model in the store
environment where most have
already embraced the concept
for many in-store applications.
15. Mobile Offerings
[Opportunity] • Between the growing acceptance of
smartphones and consumers’ need for instant
access to information, mobile is becoming a
force to be reckoned within the industry.
16. Networks
[Opportunity] • The more mobile computing we do the more
important the network becomes – we can
use it to access content and product
information from vendors, we can utilize
host-based analytics along with geo-location
capabilities to price and promote products in
real-time to our best customers and allow
them to use social networking to solicit
feedback from their friends.
Networks
17. Agenda
About Boston Retail Partners
POS Benchmarking Survey
Areas of Focus
Hardware Trends
Mobile Offerings
Networks
Virtualization of POS
Cost Comparison
Opportunities
The Future
Shifting Retail
The Network is the Key
The Future is Now
18. Virtualization of POS
• Retailers are
already
experimenting with
centralization with
many already
centrally running
loss prevention,
pricing, inventory,
replenishment, and
fulfillment – point-
of-sale offers
retailers additional
opportunities
19. Virtualization of POS
• Retailers can move
dollars usually
allocated to the POS
environment and
focus on more
strategic POS
initiatives to enhance
and personalize the
customer experience.
20. Opportunities of Virtualization
• Reduced initial hardware costs
• Reduced deployment time
• Simplified hardware maintenance
• Labor savings
• Simplified software upgrades
• Simplified PCI compliance
• Reduced training costs
• Reduced telephone costs
• Increased customer service
• Better business agility and flexibility
21. Agenda
About Boston Retail Partners
POS Benchmarking Survey
Areas of Focus
Hardware Trends
Mobile Offerings
Networks
Virtualization of POS
Cost Comparison
Opportunities
The Future
Shifting Retail
The Network is the Key
The Future is Now
22. Shifting Retail
Wal-Mart CEO predicts tech "inflection point" this year
Mobile and other technologies are shifting the way retail operates, and this
year is likely to bring even bigger change, Wal-Mart CEO Mike Duke said
at the World Economic Forum in Davos, Switzerland, this week.
23. The Network is the Key
The Network is the
Center of the Universe!
• Mobile shopping
• Guided selling
• Real-time analytics
• Social purchasing
• 2D Product Info
• Higher up-time
• Lower Cost…..
• Lower Cost…..
• Lower Cost…..
25. The Future is Now
We are at a strategic inflection point where the network is taking
center stage, this enables a mobile world where consumers drive
self checkout on their smart phone, interact with their friends in
real-time on purchase decisions, and receive discounts and
personalized pricing as they are shopping.
This creates a win both for the
consumer, and for the retailer who may
use less POS equipment in their stores
avoiding those additional hardware
costs.
26. Questions
To request a copy of BRP’s 12th
Annual POS Benchmarking Survey:
Mobilizing POS or Reinventing the
Store Environment: Virtualization of
Retail Point-of-Sale please visit
www.bostonretailpartners.com.
27. Using Consolidation in ….
Increasing The ROI on
the Next Gen Store Systems
Purchasing & Maintenance Trends
John Pruban, President & CEO
tekservePOS
August 23, 2011
28. C Procurement & Maintenance Trends / Challenges
Within
today’s
environment
…
comes
a
whole
new
set
of
challenges
!
29. C Procurement & Maintenance Trends / Challenges
As a retailer, how do I…
• Improve customer service and experience?
• Increase revenue?
• Find new / better ways to reduce expenses?
30. C Procurement & Maintenance Trends / Challenges
Investing in Technology!
According to Boston Retail Partners’ (BRP) 12th Annual POS
Benchmarking Survey, more than 50% of all retailers are
planning to increase spending over the next 12 months in:
POS Hardware
Mobile Solutions
CRM
POS Software
32. C Procurement Trends / Challenges
" More technologies coming into IT and/or onto network.
" Within each technology, more options to chose from, more
vendors in the mix.
" Significantly reduced hardware lifecycles.
" More research to perform:
• Next generation options for an existing platform.
• Competitive options for an existing platform.
• Matching options for a designed specification.
• Specification design for a particular need.
" Less OEM representation at a direct level.
" Less people to execute research, negotiation and fulfillment.
" Increased pressure to ensure best possible price: RFPs,
auctions and multiple bids at all times.
33. C Typical Approach to Hardware Procurement
Technology Research
Price Negotiation / Bid Process OEMs /
Retailers Solution
Fulfillment
Providers
• Leveraging volume
• NextBasic order processing, existing platform.
• generation options for an PO,
Shipment Management
• RFP
• Competitive options for an existing platform.
• Auction Execution
• Matching options for a designed specification.
• Management of logistics, timetables,
• Three bids at all times
etc.
• Specification design for a particular need.
• Cost + purchasing programs
34. A Consolidated Hardware Approach
What to do ???
Find consolidated sources of information through
Outsourcing Innovation
35. A Consolidated Hardware Approach
OEMs /
Retailers Technology Research Solution
Price Negotiation /
Bid Process
Providers
Fulfillment
36. Purchasing Keys to success …
" Look for vendor with true OEM relationships, not just through
distribution channels.
" Ensure yourself of a broad product management portfolio …
more under one roof.
" Demand transparency … Cost Plus purchasing programs.
" Understand core competencies and market position.
" Look for vendor that can be leveraged or “blurred”
into other business areas …
" Repair & maintenance
" Warranty entitlement, consumable management
" Logistics, end state of asset
" Retired asset handling
37. How consolidation saves you money and time …
" Create efficiencies and save time by…
" Free up valuable internal resources to focus on core tasks.
" Less vendors; less shipping, tracking, invoices, POs to manage; less
process’; less headaches; less risk, more success.
" Eliminate time spent on researching new technology, vendors and
trends.
" No longer need to get competitive bids or re-bidding every time the
equipment needs to be ordered.
" Make better business decisions off real-time, transparent, consolidated
data visible 24/7/365.
" No more guess work on warranties; tracked, managed and when
warranties are up, equipment can be shifted over to the contract for a
seamless transition.
38. About tekservePOS…
" Established in 2001, tekservePOS is a national
POS technology and IT solutions provider.
" 10 years experience as a retail-focused company
helping to consolidate vendors within the retail IT
supply chain.
" Key customers include:
tekservePOS •
•
Office Depot
Williams-Sonoma
•
•
Eddie Bauer
The Container Store
• The Children’s Place • Neiman Marcus
• The Sports Authority • Von Maur
• Walgreen’s • J. Crew
• Brown Shoe • Brooks Brothers
• Dollar Tree • Polo Ralph Lauren
" Solution base includes:
" Hardware Procurement
" Project Rollout Services
" Repair & Maintenance
" Help Desk
" Software
40. New Content on Vendor Consolidation
New whitepaper available:
The New Realities Of
Managing Store Investments
Download Now:
http://rtou.ch/Store-Investments