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Breaking	
  Burnout	
  
Anu	
  Mannathikuzhiyil,	
  PHR	
  
HR	
  Generalist	
  
What	
  will	
  be	
  covered	
  
•  Risk	
  factors	
  that	
  lead	
  to	
  burnout	
  	
  
•  Ways	
  burnout	
  will	
  impact	
  the	
  company	
  
•  How	
  to	
  idenBfy	
  burnout	
  in	
  employees	
  	
  
•  How	
  to	
  miBgate	
  the	
  circumstances	
  that	
  can	
  
lead	
  to	
  burnout	
  	
  
Burnout	
  	
  
•  	
  ExhausBon,	
  lack	
  of	
  
enthusiasm	
  and	
  
moBvaBon,	
  feelings	
  of	
  
ineffecBveness,	
  and	
  also	
  
may	
  have	
  the	
  dimension	
  
of	
  frustraBon	
  or	
  
cynicism,	
  and	
  as	
  a	
  result	
  
reduced	
  efficacy	
  within	
  
the	
  workplace	
  
Jobs	
  with	
  high	
  rates	
  of	
  burnout	
  	
  
•  Physician	
  
•  Nurse	
  
•  Social	
  Worker	
  
•  Teacher	
  
•  Police	
  Officer	
  
CEO	
  Burnout	
  
•  What	
  happens	
  when	
  
burnout	
  strikes	
  the	
  
boss?	
  
•  96%	
  of	
  senior	
  leadership	
  
report	
  feeling	
  burned	
  
out	
  	
  
•  Lloyds	
  Banking	
  Group	
  
Causes	
  of	
  Burnout	
  	
  
•  Unclear/impossible	
  
requirements	
  	
  
•  High-­‐stress	
  Bme,	
  no	
  
“down”	
  Bme	
  
•  Big	
  consequences	
  for	
  
failure	
  	
  
Stress	
  vs.	
  Burnout	
  
Stress	
  
•  Characterized	
  by	
  over-­‐
engagement	
  	
  
•  EmoBons	
  are	
  overacBve	
  	
  
•  Produces	
  urgency	
  and	
  
hyperacBvity	
  	
  
•  Loss	
  of	
  energy	
  
•  Leads	
  to	
  anxiety	
  disorders	
  	
  
•  Primary	
  damage	
  is	
  
physical	
  
	
  
Burnout	
  
•  Characterized	
  by	
  
disengagement	
  	
  
•  EmoBons	
  are	
  blunted	
  	
  
•  Produces	
  helplessness	
  and	
  
hopelessness	
  
•  Loss	
  of	
  moBvaBon,	
  ideals,	
  
and	
  hope	
  	
  
•  Leads	
  to	
  detachment	
  and	
  
depression	
  
•  Primary	
  damage	
  is	
  
emoBonal	
  	
  
The	
  Signs	
  
•  Withdrawal	
  behaviors	
  develop	
  	
  
•  Interpersonal	
  fricBon	
  results	
  	
  
•  Performance	
  declines	
  	
  
•  Family	
  life	
  suffers	
  	
  
•  Health-­‐related	
  problems	
  	
  
Phases	
  of	
  Burnout	
  
1.  Compulsion	
  to	
  prove	
  oneself	
  	
  
2.  Working	
  harder	
  	
  
3.  NeglecBng	
  their	
  needs	
  
4.  Displacement	
  of	
  conflicts	
  	
  
5.  Revision	
  of	
  values	
  
6.  Denial	
  of	
  emerging	
  problems	
  	
  
Phases	
  of	
  Burnout	
  (cont.)	
  
7.  Withdrawal	
  	
  
8.  Obvious	
  behavioral	
  
changes	
  	
  
9.  DepersonalizaBon	
  
10. Inner	
  empBness	
  	
  
11. Depression	
  	
  
12. Burnout	
  syndrome	
  	
  	
  
	
  
Consequences	
  for	
  the	
  company	
  	
  
•  Absenteeism	
  
•  Lower	
  producBvity	
  
•  Decreased	
  job	
  saBsfacBon	
  
•  Reduced	
  commitment/
engagement	
  	
  
•  Personal	
  conflict	
  with	
  
colleagues	
  
•  DisrupBon	
  of	
  coworkers’	
  
job	
  tasks	
  	
  
Turnover	
  caused	
  by	
  burnout 	
  	
  
• 1	
  million	
  employees	
  
• 60%	
  
• $602	
  
• $156,520,000,000	
  
“The	
  Amazon	
  Way”	
  	
  
•  Recent	
  arBcles	
  have	
  detailed	
  
impossible	
  working	
  condiBons	
  for	
  
both	
  warehouse	
  and	
  white-­‐collar	
  
workers	
  across	
  the	
  globe	
  	
  
•  “The	
  joke	
  in	
  the	
  office	
  was	
  that	
  
when	
  it	
  came	
  to	
  work/life	
  
balance,	
  work	
  came	
  first,	
  life	
  came	
  
second,	
  and	
  trying	
  to	
  find	
  the	
  
balance	
  came	
  last”	
  
•  Amazon	
  has	
  the	
  second	
  highest	
  
turnover	
  rate	
  among	
  all	
  Fortune	
  
500	
  companies	
  
Burnout	
  in	
  America	
  	
  
•  No	
  formal	
  recogniBon	
  by	
  any	
  government	
  
body	
  	
  
•  Work	
  hours	
  	
  
•  Paid	
  leave	
  
¿Cómo	
  se	
  dice	
  “Burnout”?	
  
•  Germany-­‐	
  Ursala	
  von	
  
der	
  Leyen	
  
•  France-­‐	
  France	
  Telecom	
  
•  The	
  UK-­‐	
  HSE	
  
•  Japan-­‐	
  Karoshi	
  
•  China-­‐	
  Guolasi	
  
•  South	
  Korea-­‐	
  6	
  day	
  
workweek	
  
 PrevenBon	
  techniques	
  	
  
•  Assign	
  realisBc	
  tasks	
  	
  
•  Follow	
  passion	
  	
  
•  Provide	
  employees	
  with	
  proper	
  tools	
  and	
  
resources	
  	
  
•  Encourage	
  socializing	
  	
  
•  Treats	
  	
  
•  Acknowledge,	
  Reward,	
  and	
  Promote	
  	
  
Burnout	
  PrevenBon	
  
•  Start	
  the	
  day	
  relaxed	
  
•  Adopt	
  healthy	
  life	
  habits	
  	
  
•  Set	
  boundaries	
  	
  
•  Disconnect	
  	
  
•  Foster	
  creaBvity	
  
•  Manage	
  stress	
  	
  
CombaBng	
  Burnout	
  	
  
•  Problem-­‐focused	
  coping	
  	
  
•  EmoBonal-­‐focused	
  
coping	
  
•  RelaBonship-­‐focused	
  
coping	
  	
  
•  Lifestyle	
  coping	
  	
  
What	
  you	
  can	
  do	
  
•  AcBvely	
  address	
  problems	
  	
  
•  Clarify	
  job	
  descripBons	
  	
  
•  Assign	
  new	
  job	
  duBes	
  	
  
•  Suggest	
  Bme	
  off	
  	
  
Summary	
  
•  Regardless	
  of	
  who	
  you	
  are,	
  where	
  you	
  are	
  
from,	
  and	
  what	
  type	
  of	
  job	
  you	
  do,	
  you	
  can	
  
face	
  burnout.	
  
•  Burnout	
  has	
  detrimental	
  effects	
  on	
  the	
  both	
  
the	
  individual	
  and	
  the	
  company.	
  	
  
•  Take	
  the	
  Bme	
  to	
  reassess	
  if	
  you	
  see	
  burnout	
  
so	
  that	
  you	
  can	
  stop	
  it	
  in	
  its	
  tracks	
  or	
  
alleviate	
  the	
  onset.	
  
HRCI	
  Cer(fica(on	
  Credits:	
  
	
  
"This	
  webinar	
  has	
  been	
  pre-­‐cerBfied	
  for	
  1	
  hour	
  of	
  general	
  recerBficaBon	
  credit	
  
toward	
  PHR,	
  SPHR	
  and	
  GPHR	
  recerBficaBon	
  through	
  the	
  HR	
  CerBficaBon	
  InsBtute.	
  	
  
	
  
We	
  will	
  send	
  out	
  a	
  confirma(on	
  e-­‐mail	
  to	
  all	
  those	
  that	
  are	
  confirmed	
  as	
  
a:ended	
  with	
  the	
  program	
  ID	
  code	
  to	
  note	
  on	
  your	
  HRCI	
  recer(fica(on	
  
applica(on	
  form.	
  	
  
	
  
The	
  use	
  of	
  this	
  seal	
  is	
  not	
  an	
  endorsement	
  by	
  the	
  HR	
  CerBficaBon	
  InsBtute	
  of	
  the	
  quality	
  of	
  the	
  
program.	
  	
  It	
  means	
  that	
  this	
  program	
  has	
  met	
  the	
  HR	
  CerBficaBon	
  InsBtute's	
  criteria	
  to	
  be	
  pre-­‐
approved	
  for	
  recerBficaBon	
  credit."	
  
QUESTIONS?	
  
G&A	
  Partners	
  
info@gnapartners.com	
  
(800)	
  253-­‐8562	
  
*This webinar has been recorded and will be posted on the G&A website by Friday.

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Breaking Burnout: Understanding & Preventing Employee Burnout

  • 1. Breaking  Burnout   Anu  Mannathikuzhiyil,  PHR   HR  Generalist  
  • 2. What  will  be  covered   •  Risk  factors  that  lead  to  burnout     •  Ways  burnout  will  impact  the  company   •  How  to  idenBfy  burnout  in  employees     •  How  to  miBgate  the  circumstances  that  can   lead  to  burnout    
  • 3. Burnout     •   ExhausBon,  lack  of   enthusiasm  and   moBvaBon,  feelings  of   ineffecBveness,  and  also   may  have  the  dimension   of  frustraBon  or   cynicism,  and  as  a  result   reduced  efficacy  within   the  workplace  
  • 4. Jobs  with  high  rates  of  burnout     •  Physician   •  Nurse   •  Social  Worker   •  Teacher   •  Police  Officer  
  • 5. CEO  Burnout   •  What  happens  when   burnout  strikes  the   boss?   •  96%  of  senior  leadership   report  feeling  burned   out     •  Lloyds  Banking  Group  
  • 6. Causes  of  Burnout     •  Unclear/impossible   requirements     •  High-­‐stress  Bme,  no   “down”  Bme   •  Big  consequences  for   failure    
  • 7. Stress  vs.  Burnout   Stress   •  Characterized  by  over-­‐ engagement     •  EmoBons  are  overacBve     •  Produces  urgency  and   hyperacBvity     •  Loss  of  energy   •  Leads  to  anxiety  disorders     •  Primary  damage  is   physical     Burnout   •  Characterized  by   disengagement     •  EmoBons  are  blunted     •  Produces  helplessness  and   hopelessness   •  Loss  of  moBvaBon,  ideals,   and  hope     •  Leads  to  detachment  and   depression   •  Primary  damage  is   emoBonal    
  • 8. The  Signs   •  Withdrawal  behaviors  develop     •  Interpersonal  fricBon  results     •  Performance  declines     •  Family  life  suffers     •  Health-­‐related  problems    
  • 9. Phases  of  Burnout   1.  Compulsion  to  prove  oneself     2.  Working  harder     3.  NeglecBng  their  needs   4.  Displacement  of  conflicts     5.  Revision  of  values   6.  Denial  of  emerging  problems    
  • 10. Phases  of  Burnout  (cont.)   7.  Withdrawal     8.  Obvious  behavioral   changes     9.  DepersonalizaBon   10. Inner  empBness     11. Depression     12. Burnout  syndrome        
  • 11. Consequences  for  the  company     •  Absenteeism   •  Lower  producBvity   •  Decreased  job  saBsfacBon   •  Reduced  commitment/ engagement     •  Personal  conflict  with   colleagues   •  DisrupBon  of  coworkers’   job  tasks    
  • 12. Turnover  caused  by  burnout     • 1  million  employees   • 60%   • $602   • $156,520,000,000  
  • 13. “The  Amazon  Way”     •  Recent  arBcles  have  detailed   impossible  working  condiBons  for   both  warehouse  and  white-­‐collar   workers  across  the  globe     •  “The  joke  in  the  office  was  that   when  it  came  to  work/life   balance,  work  came  first,  life  came   second,  and  trying  to  find  the   balance  came  last”   •  Amazon  has  the  second  highest   turnover  rate  among  all  Fortune   500  companies  
  • 14. Burnout  in  America     •  No  formal  recogniBon  by  any  government   body     •  Work  hours     •  Paid  leave  
  • 15. ¿Cómo  se  dice  “Burnout”?   •  Germany-­‐  Ursala  von   der  Leyen   •  France-­‐  France  Telecom   •  The  UK-­‐  HSE   •  Japan-­‐  Karoshi   •  China-­‐  Guolasi   •  South  Korea-­‐  6  day   workweek  
  • 16.  PrevenBon  techniques     •  Assign  realisBc  tasks     •  Follow  passion     •  Provide  employees  with  proper  tools  and   resources     •  Encourage  socializing     •  Treats     •  Acknowledge,  Reward,  and  Promote    
  • 17. Burnout  PrevenBon   •  Start  the  day  relaxed   •  Adopt  healthy  life  habits     •  Set  boundaries     •  Disconnect     •  Foster  creaBvity   •  Manage  stress    
  • 18. CombaBng  Burnout     •  Problem-­‐focused  coping     •  EmoBonal-­‐focused   coping   •  RelaBonship-­‐focused   coping     •  Lifestyle  coping    
  • 19. What  you  can  do   •  AcBvely  address  problems     •  Clarify  job  descripBons     •  Assign  new  job  duBes     •  Suggest  Bme  off    
  • 20. Summary   •  Regardless  of  who  you  are,  where  you  are   from,  and  what  type  of  job  you  do,  you  can   face  burnout.   •  Burnout  has  detrimental  effects  on  the  both   the  individual  and  the  company.     •  Take  the  Bme  to  reassess  if  you  see  burnout   so  that  you  can  stop  it  in  its  tracks  or   alleviate  the  onset.  
  • 21. HRCI  Cer(fica(on  Credits:     "This  webinar  has  been  pre-­‐cerBfied  for  1  hour  of  general  recerBficaBon  credit   toward  PHR,  SPHR  and  GPHR  recerBficaBon  through  the  HR  CerBficaBon  InsBtute.       We  will  send  out  a  confirma(on  e-­‐mail  to  all  those  that  are  confirmed  as   a:ended  with  the  program  ID  code  to  note  on  your  HRCI  recer(fica(on   applica(on  form.       The  use  of  this  seal  is  not  an  endorsement  by  the  HR  CerBficaBon  InsBtute  of  the  quality  of  the   program.    It  means  that  this  program  has  met  the  HR  CerBficaBon  InsBtute's  criteria  to  be  pre-­‐ approved  for  recerBficaBon  credit."   QUESTIONS?   G&A  Partners   info@gnapartners.com   (800)  253-­‐8562   *This webinar has been recorded and will be posted on the G&A website by Friday.