presentation of Sodexo testimonial on the use of JIVE social platform at JIVE Tour event

1. JIVE Live Tour
Paris May 22, 2012
Gabriele Maltinti
Group Director, Knowledge Management and Sharing
Group Strategic Planning
sodexo.com

2. Sodexo world leader in Quality of Life
Solutions
413,000 EMPLOYEES EUR 16 billion IN CONSOLIDATED REVENUE
34,000
ON SITES 22nd LARGEST WORLDWIDE EMPLOYER
80 IN COUNTRIES 94% CLIENT RETENTION RATE
SERVING 50 million CONSUMERS DAILY sodexo.com
MORE ON
As of Dec 2011

3. Our ambition
On-site Service Solutions
95%
31% Corporate
22% Education
Sodexo’s ambition
20% Health Care
▪ Become a global leader in On-site
9% Remote Sites Service Solutions
6% Seniors ▪ Strengthen and leverage our
leadership position in Foodservices
4% Defense
▪ Become the global leader in
2% Justice Motivation Solutions
▪ Grow steadily our activities in
Motivation Solutions Personal & Home Services
5%
Based on issue volume of 12.5 billion euro

4. How ?
Learning
Organization
Sharing
Organization
Storing
Organization
4

5. 1st Observation on collaboration
- the obvious
People work better together
when they know each other
on a personal level
page 5

6. 2nd Observation on collaboration:
- communication and collaboration paradigm shift
From Towards
Sodexo user-centric
collaboration and
communication
“KM&S ecosystem”
page 6

7. Why JIVE?
CRITERIA Alternative 1 Alternative 2 Alternative 3 JIVE
Tool Customization 4 1 4 3
Ability to deliver “0-training, 0 support” usages 1 4 1 4
Provide new functionalities regularly 1 4 1 3
Integration with Sodexo’s applications 4 1 4 1
Integration with external applications (e.g. Google
translation)
1 3 1 3
Content and document management 4 1 4 3
OVERALL pre-study score 15 14 15 17
How well does the solution deliver the scenario 2.8 1.6 2.8 3.9
Tool intuitiveness 3 2.9 2.7 3.8
Employees Quality of Life factor 2.2 2.2 2.5 3.8
Extra features / Wow effect 1.7 2.2 2.7 3.8
Feeling for the solution 2.3 2 2.3 4
OVERALL KM&S Board score 2.4 2.2 2.6 3.8
NORAM (24) 3 3 1 4
FRANCE based (20) 2 2.5 1 3
UK (12) 1 2 2 4
ASIA-AUSTRALIA (5) 1 2 1.5 3
OVERALL END-USERS score 7 9.5 5.5 14
page 7

8. Implementation approach
« Think big, Start small, Scale fast » using an iterative methodology
Definition of a Sodexo community:
A Sodexo network indicates a group of
Sodexo employees, not necessarily
hierarchically linked, regardless of
(n+m+…) networks
physical and geographical location, who Wave4 Review usages and best
interact regularly on and off-line to
exchange experiences, ideas and practices and add new ones
thoughts. Network members share a
common objective or interest
Wave3 (n+m+o) networks
Review usages and best
practices and add new ones
Wave2 (n+m) networks:
Review usages and best
practices and add new ones
Wave1 n networks:
Define usages and best
practices
Sodexo “KM&S
ecosystem” at instant ‘t’
page 8

9. SodexoNet Cloud9 collaborative space
some usages examples
Definition “Cloud Nine”:
A state of elation or great happiness (French: Septième ciel)
be on cloud nine - feel extreme happiness or elation, be ecstatic with joy,
to be blissfully happy.
When "you're on cloud nine" you feel wonderful ! Like nothing else is really
very important!
I was on cloud nine after winning the marathonor…

10. Feed-back from users
“The slightly informal nature of the tool helps
“Ease of collaborating on
me share files/thoughts with my team/manager “Helped clarify quicker
documents has been the
that I would not share through traditional e-mail information to all group
most important feature so
and often this information is important to them!” as well as what was
far. This has really
expected from
improved collaboration in
everyone in the project”
my team”
“Communication is more “There was not much
fluid and rapid” training, but the system is
easy to see through once “It's quite intuitive” The
you're started” question about finding
colleagues based on
“Faster integration expertise is an eye
of a new comer in opener”
our team”
“Gather information and sharing wilth large group
is much seamless now, allowing better visibility
“Number of meetings on each other activity for inspiration”
has been reduced
through the use of
Cloud9 ”
“ We need to keep sharing our
“Search feature is very helpful to find specific documents. experiences, not just on the tool
“I start seeing functionalities but also on the way
Search preview often provides very relevant results.
more horizontal to manage the communities
Sophisticated search feature can be a bit overwhelming
communication” through the workspaces.”
… but overall, results are very positive”

11. Lessons learned and next steps
 Business oriented approach via  Add new features (calendar, mobile
communities interface, outlook and office
connectors, experts search…)
 Viral but governed adoption
 Iterative and agile delivery
 Improve support to network
managers and users (Cloud9 features
 Implication of users from day one videos)
(end-users advisory board and  Invite top management on Cloud9
network managers) (create a collaborative space for
 Shift of focus from functionalities Group COMEX and train them in its
to usages thanks to the use)
intuitiveness of platform  Review use of platform and formalize
lessons learned (best practices)
 Extend use of platform to more
employees

12. Questions ?
Gabriele Maltinti
Knowledge Management and Sharing Director
Sodexo, Group Strategic Planning
gabriele.maltinti@sodexo.com
More questions?
Find me on Linkedin.com or
in the JIVE clients’ community (community.jivesoftware.com)