2. Societal Resilience Capabilities
Agent
Action
Individual Community Third-parties
(the unaffected)
Public
sector
Private sector Media
Adapt
behaviour
Responsible
behaviour; e.g.
reducing water
consumtion to
put less strain on
the system
Responsible
communities; E.g.
communities
organizing
rationing schemes
Responsible
behaviour;
refraining from
harmful behaviour,
e.g. Extensive use of
telephone lines into
the affected area
Responsible
government;
e.g. adapting
public policy to
the crisis
situation
Responsible
business; e.g.
reducing power
consumtion
Responsible
media; E.g.
refraining from
reporting in a
way that could
jeopardize
reponse
Help
oneself
Ability to cope;
e.g. keeping
emergency food
stock
Community self-
reliance; e.g.
communities
setting up local
support centres
Ability to cope with
secondary effects;
E.g. Coping with
uncertainty about
the situation of next
of kin.
Government
resilience; e.g.
ability of
agencies to stay
operational
Business
continuity; ability
to stay operational
Media resilience;
ability to keep
reporting
Help
others
Citizen-to-citizen
help; willingness
and ability to
support others in
need; e.g. First
aid knowledge
Supportive
communities; e.g.
Opening
community
resources for the
affected
Understanding of
the needs; e.g.
informed provision
of support, as
opposed to
uncoordinated
provision of goods
Cross-agency
coordination;
e.g. effective
characterisation
and
communication
of demand
Supportive
business; e.g.
maintaining fair
prices despite
surge demand,
providing to those
most in need
Supportive
media; e.g.
opening media
channels to
support search
for next-of-kin
Help the
response
Volunteering; e.g
adequate
knowledge on
how and how not
to engage in the
organised
response
Engaged
communities; e.g.
community
leaders interacting
with organised
reponse to find
ways to support
Understaning of CM
among the public;
e.g. informed
volunteering
allowing better
management of
volunteers
Professional
response;
conducting CM
at local,
regional,
national and EU-
level in an
effective way
Access to
commercial
resources; e.g.
ranging from
hotels for housing
to excavators for
clearing affected
areas
Engaged media;
e.g. helping to
disseminate
alerts and critical
information