1. G.R.NARENDRA
narendrareddygr@hotmail.com
narendrareddygr@gmail.com
+91-9964156024
+91-9505102100
Career Objective: To achieve excellence inexecutingchallengingrolesinthe industrythroughapplicationof my
experience,skills,academicknowledgeandscholasticattitude.
SYNOPSIS:
7.6 + Years of experience in the field of Internet Service provider, Network Management, IT and Project
Management and service delivery. Working as a Associate Manager with HCL TECHNOLOGIES LTD.
Seekingaproject managementpositioninaprogressive organization,whichwill allow me tocontribute the value
of my diverse managerial and business skills while offering me a challenging environment of opportunity and
growth.
Professional Experience:
Associate Manager - Corp OI - BTIS - GIT-Networks (April 2015 to till date) in HCL Technologies.
Sr.L2 Network Engineer – IMC Data Team (May 2014 to April 2015) in Hewlett Packard Global soft Pvt Ltd (HP).
Network Consultant–Real Time Operation’sIP&Data FirstLine (March 2012 to July2013) in (Cable andwireless
worldwide Plc.)
Data Network Engineer – Fault Management (December 2010 to March 2012) in (Aircel Business Solution’s).
SeniorLead Officer– (August2009 to November2010) in(Alcatel LucentNetworkManagementServicesIndiaPvt
Ltd JOINT VENTURE WITH Field Operations (Oct2008 to July 2009) in (Bharti Airtel limited)
Technical Proficiency:
Protocols: TCP/IP, UDP, RDP, PPP, SYSLOG, SMTP, LDAP, FTP, Telnet, SNMP, DHCP, TFTP, DNS POP3, SSH, NTP.
RoutingProtocols:RIP,EIGRP,OSPF,BGP,and IS-IS.
Switching:VTP,VTP(Pruning),Intervlanrouting,FHRP(HSRP,VRRP,GLBP),PrivateVlan,Intervlan
routing,(STP,PVST,RPVST +,MSTP,UDLD),Layer 2 &3 Ether channel, Storm Control, Flex link, SPAN , R SPAN.
Routers: Cisco 700, 1600, 2500, 2600, 2800, 3800, 10000 Series.
Switches: Catalyst 3560, 3550, 2960, 2950, 1900 Series.
Multicasting: Dense mode, Sparse Mode, source Specific, Auto ARP, BSR, Multicast VPN.
MPLS : Any transport over MPLS, MPLS-Tunnels, Sham-link, L2-VPN L3-VPN, Carrier-Supporting-Carrier, CE-PE
Routing, Multi VRF CE-Routing, Multi virtual route forwarding, Inter-AS MPLS.
BGP: VPNv4, VPNv6, IPV4 MDT, IPV4 VRF, IPV6 VRF, EBGP.
Firewalls:(Checkpoint:R71 and R75).
ArubaAccessPointsAP105 , IAP205 , Cisco Accesspoint1891 ,3501 ,1242,1252
F5 Big IP management and configuration (LTM/LC).
LTM, GTM, profile, persistence, monitor.
Upgrading&migrationof configurationsfromBIGIPF5LTMv9.x toV10.x onstandalone aswellas High-Availability
(Active/Standby) pair LTMs.
Certifications:
CCNA + CCNP (Routing Switching) CISCO ID: (CSC011716883).
Solar winds monitoring tool Certified Professional / (SCP#: SCP3505).
Certified in ITIL Foundation (EXN4806139).
PRINCE2® Foundation Certificate in Project Management
AXELOS Global Best Practice, License Certificate number: (GR633040401GN).
PRINCE2® Practitioner Certificate in Project Management
AXELOS Global Best Practice, License Certificate number: (GR634021974GN).
2. Education:
M.Sc. (IT) Information Technology at Acharya Nagarjuna University. At Guntur.
AREAS OF EXPERTISE:
Project Management : Project Coordination, Project Planning and Control,
Customer Connectivity: Trouble shooting of client connectivity issues on wan circuits.
Change Management: following change process in compliance withclient confirmation and maintaining SLA for
the tickets assigned to team.
Team Management: Understanding client requirement, managing escalation matrix.
AuditCompliance:UnderstandingITILprocessandcompany’smodelforconductingaudit.Keepingregularsecurity
check on projects we support.
Network Management: Designing network layouts, configuration & maintenance of application servers and
databases.Reportinglinkstatus,Reportgenerationfor variousclientsusingtoolswhat’sup gold and solar wind.
Technical Support:Attendingtothe networkfaults, analysingthe faultsthroughroot-cause analysis;Takingsteps
to rectify the faults through application of trouble shooting tools.
Installation & Commissioning: Managing installation and commissioning of routers and various Telecom
equipment’s for ensuring performance capacity of various process control equipment’s.
Operations & Maintenance: Planning and effecting predictive & preventive maintenance schedulesof various
equipment’s to enhance the equipment reliability.
CAREER OVERVIEW:
Associate Manager in (HCL TECHNOLOGIES LTD). ( Bangalore )
Responsibilities:
Heading a team of L1 and L2 Network incident engineers who are handling incident calls from Bangalore,
Hyderabad and Pune regions.
CreatingclassinPacketshaperand allocatingBandwidthfor Projects
RoutingnetworktrafficinCore SwitchesandRouters
Preparingthe POA (Planof Action) forthe plannedchangesandimplementingthe same asa part of change
management
ImplementingChange ManagementRequest.Preparingknowledgebase forall the change,incidentsresolved.
PreparingSOP(StandardOperationsProcedures) andsharingitwithinternal Teamsforthe resolvedissues.
ForecastingandTrackingResources/Assets
Coordinatingnewresource requirement,onboardingprocessandprojectassignation
Coordinating,maintainingandmanagingFacility/Adminrequirements
Maintainingprojectrelatedtrackersandpresentingtohighermanagementasandwhenrequired
MIS generation
Organizinganddrivingdaily/weeklymeetingswithvariousstakeholdersandgenerating/distributingMeeting
Minute
Gathering, maintaining and uploading various project related documents (NDAs, POs, Invoices, trackers, Reports)
on various portals/tools
Raising various requests through different online tool
Streamlining delivery processes through coordinating and chasing with stakeholders
Ensuring adherence to client’s guidelines and compliance requirement by project team.
Sr.L2 Network Data Engineer (Hewlett Packard Global soft Pvt Ltd (HP).
Responsibilities:
Activelymonitor,work andresolve ticketsinGlobal Telecomworkgroupstoensure Time to own(TTO) / Time to
fix (TTF) objectives are being met and engage appropriate resources to meet those objectives.
Provide concise updates to management on critical issues / Major Incident.
Join and participate in Major Incident conference calls.
Engage Global Telecom resources when needed.
Provide summary of major incident to management (What is impacted, who is involved, what is being done,
sites/servers involved, etc...).
Ensure Problem Ticketsare createdforall NextGenerationDataCenter(NGDC) escalations.
Handling all over world 1400 HP Sites Level 2 issues.
3. Network Consultant (Cable and wireless worldwide Plc.).
Troubleshootingandfixingof CustomerFaultsLayer3 IPRoutingissues(BGP,OSPF,EIGRP), Configurationissues,
QoS Issues, Layer 2 Issues.
Experience in Router Hardware replacement, IOS, Firmware Management, and Config Management.
Knowledge in Generating Customer Network Traffic Statistics report and Analysis of reports.
Fluentworkingknowledge inCLI/GUIonVariousdevicesAlcatel ,Cisco, ADVA, Nortel , Juniper and One Access.
Management of Customer Site Equipment involving ADVA, 1 Access Boxes and Cisco Routers in Managed
Solutions.
Vendor/RMA Management across the Globe for Devices Cisco and ADVA.
FollowingupwithfieldteamsandNOC,ISP,Copper&fibre O&Mandconcernedteamsviaproperescalation
matrix ingettingthe requestsresolvedwithinSLAs.
Productand Troubleshootingknowledge onInternet,DSL,IPVPN QoS , Layer 2 LeasedlinesPointtopointand
Pointto Multipoint,ISDN ,Frame Relay,ATM
Work experience andFaultfixingonCircuitBandwidthsrangingT1,E1, E3, DS3, STM1 andSTM4 andSTM16
Ethernet10 Meg,100 Meg and 1 Gigand 10 Gig.
Network Engineer (Deployment/Data Team) in Aircel Business solutions).
Responsibilities:
Managing and Troubleshooting of ILL, MPLS, L1, L2 and L3VPN Connectivity’s, Point to Point and Point to
Multipoint Services.
Configuring and Troubleshooting of WiMAX Products Base station end and Client end.
Maintenance of Huawei andFibcomMultiplexer:OSN 3500,OSN 2000, OSN 500 and NPLClinks(providingsupport
to central NOC as well as customer).
Coordinating with Access planning team and RF vendor, Monitoring SLA and resolve the issue.
Regular monitoring of all the RF projects and ensures timely completion.
Bring the personal level relationshipwith customer to a level where customers get in touch with me directly for
any request whether it is Support/Sales.
MonitorSDH Alarms(PPI-AIS,TU-AIS,LO-RDI,Performancemonitoring,REI,LO-ENEQalarmsetc.) andescalate to
NOC for restoration within SLA.
August ’2009 –Nov’2010(ALCATEL LUCENT NETWORK MANAGEMENT SERVICES INDIA LIMITED).
{Joint Venture} October’2008 –July’2009(BHARTI AIRTEL LIMITED).
Responsibilities
ProvidingandMaintenanceof LeasedLine (Local,ISP,ILP,IPLC,MPLS,) PRIandconnectivitythroughCopper,MEN,
MSAN and E3, DS3, OC3 & EOSDH Optical Network.
Installation,Commissioning of SDH equipment’s (Siemens STM1, STM4, and STM16 & DXC’s) at corporate sites,
RSU’s, DLC’s & POI’s in Bangalore.
Escalationscontrol,Monitor SDH Alarms(PPI-AIS,TU-AIS,LO-RDI,Performance monitoring,REI,LO-ENEQalarms
etc.) and escalate to NOC for restoration within SLA.
SDH equipment’s with 28 major STM16/4-BSHR backbone rings supported by numerous STM4 &STM1 rings.
Configurationmanagementof CiscoRouters,IOSimage upgrades.
TestersworkedOn: ISDN testers– IBT 300, SUNSET SS400; E1 testers– EDT 135, JDSU smart classE1 tester;
Ethernettesters : SunsetMTT, 1 Gig-JDSUHST3000, 1 Gig-VePal MX100; DS3/STM testers:ActernaANT5 ,
10Gig tester: JDSU 5812
Personal Details:
Father Name G.Ramanjana Reddy
Residential Address 174/a, 1stcmain, 4thcrs, Hsr1stsector, BLR.560102.
Date of Birth 30th Jun 1986
Language known English, Hindi, Telugu, Kannada, Tamil, Malayalam.