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1
Universal Analytics
Gabriella Janni
Alex Kjellbris
The Next Generation of Google Analytics
2
Universal Analytics is a set of new technologies that create a better
way for businesses to measure their online performance
 From a visit-centric to a user-centric
way of measuring behavior
 Tailor GA to your needs
 Integrate your own data sets
 Ultimately get a more complete vision of the entire marketing funnel.
Consumer behavior is changing
3
Consumer behavior is changing
4
• Consumers use multiple devices in path to purchase
• Cross-channel measurement is essential
Lines between online and offline are blurring
5
Key Technologies of Universal Analytics
6
• Connect multiple devices and sessions with the User ID.
• Use the Measurement Protocol to send data into UA from any
device that captures and transmits data
• Use simplified and more accessible configuration options.
•Create Custom Dimensions & Metrics, unique to your
business.
•Use Dimension Widening to push offline data into GA.
7
User ID – From visits to user
Measurement protocol – New way of sending data
Custom dimensions and metrics – Measure everything
The correlation between the 3 key features
8
3
3
Current situation with Unique Visitors.
9
Cross Device Measurement with User ID (new method)
User ID
10
Device Overlap
User ID >> Cross-Device Reporting
11
User ID >> Cross-Device Reporting
12
Measurement protocol
13
ga.js analytics.js
URL: collect?..
Measurement protocol
site site apps/devices
14
Livetest
Att skicka offline data
URL
15
Custom dimensions
and metrics
16
CONCLUSION - Costumer journey Gap examlple
17
Costumer journey Gap examlple
18
Costumer journey Gap examlple
19
Costumer journey Gap examlple
So what next?
20
Universal Analytics out of beta. (Current Phase)
•All features are supported
•Universal Analytics is the only option for new properties
•Can run Universal Analytics alongside classic
Next Phase :
•Universal Analytics is the operating
standard for Google Analytics
•Data collected from ga.js will be processed for
a minimum of 2 years
What are your options now?
•Switch to Universal Analytics today
•Run Classic and Universal Analytics alongside
•Let Google switch for you
21
Web Guide Partner can help you
22
Key Benefits of Universal Analytics
Universal analytics finally allows you to undestand the full purchase cycle
your customers take so that you can gain a more complete undestanding
of your data, attribute conversions more accurately, and build data-driven
strategies for your business
 Focus on people not visits
 Measure interactions from multiple devices
 Import external data, such as CRM and offline data
 Customize based on your business needs
23
Questions?
www.webguidepartner.com

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WGP Universal Analytics Breakfast Seminar

Notes de l'éditeur

  1. 3 viktigaste funktionerna, tillsammans. User ID, spåra användare över enheter. Measurement protocol, nytt sätt att skicka data Custom D & M, Skicka datan I det format du vill ha. Man går från det traditionella sättet att mästa webbplatdata, till ett sätt som faktiskt speglar det moderna köpbeteendet hos människor.
  2. Innan jag går in på User iD.. Ska vi se hur mäter man unika besökare idag? Besökare tenderar att använda mer än 1 enhet. Ex, 1 anvädare besöker din sajt från 3 enheter = 3 unika besökare. Missvisande.
  3. User iD, knyter ihop enheterna till 1 användare. Om man identifierat sig mot företaget, loggin eller med ett köp online eller offline Mycket mer verklighetstrogen vy. Många sajter kommer att behöva hålla besökarna inloggade. ASOS exempel.
  4. Ny rapport över hur användare interagerar med din sida. 70% datorer, 20% mobil, 10% tablet. 5% av datoranvändarna använder också mobila enheter. 1% använder alla 3.
  5. Enhetsanvändning över tid. I det här ex, ser vi att datoranvändarna står för de största intäkterna, följt av ….. Tittar vi på 4-6 så använder folk först sin dator för att sedan slutföra köpet via mobil eller tablet. Kan se helt annorlunda ut beror på affärsupplägg & säsongs. Bättre förståelse över köpbeteendet och hur kunderna kommer fram till ett köpbeslut. Mäta kanaler tidigare.. Men nu enheter.
  6. Measurement protocol är ett nytt sätt att skicka data, utan att behöva vara på webbplatsen. Du kan exempelvis skicka in datan från konsoller, mobil-app eller ditt interna CRM-system.
  7. Tanken när GA startade, hämta data från webbplatser. Uninversal ser till att man anpassar mätningarna efter dagens beteende och introducerade MP. Du kan skicka data från appar, infodisks eller eget kassa-system genom ett URL-ANROP. Behöver bara internet uppkoppling. Ett exempel från ett kassa system.
  8. Kommer nu göra ett litet livetest. Där jag med MP skickar över datan om medlemskapet till analytics med ett URL-ANROP. Vi kommer att skicka den här datan manuellt till GA utan att ens vara på en sajt. Det här blir riktigt spännande..
  9. Den tredje funktionen är Custom Dimenions and Metrics. Skapa rapporter som inte är fördefinerade I analytics med egna mättal och kolumn-namn. Här är ett e-handels exempel, där vi har lagt till produktkostand, marginal och marginal i %. Bättre helhetsvy. Vad vill man mäta med en content sida?
  10. Det har varit mycket info och kanske gått lite fort, men för att sammnanfatta det hela kommer vi nu titta på ett teoretiskt exempel av hur det moderna köpbeteendet har ändrats och varför UA är så viktigt. The Gap. Säljer kläder offline och online.
  11. Okänd besökare. Låt oss kalla personen för Alex. Besöker butiken -> köper en tshirt -> skriver upp medlemskort för att betala senare (kredit) -> kommer hem och betalar. Får ett mail-erbjudande -> några veckor senare, tar upp appen och letar efter erbjudandet.
  12. Men hinner hoppa av bussen -> Senare på kvällen hittar han ett par byxor på erbjudandet som han gillar -> Är osäker med storlekar -> tar upp locationfinder på appen -> dagen efter går han dit och köper med sitt medlemskort. VARFÖR TROR NI ATT UA SPELAR EN STOR ROLL?
  13. GA ger oss möjligheten att samla in data från alla touchpoints genom att skicka in data med MP och knyta händelserna med UI, vilket ger oss ett helt nytt sätt att verkligen förstå dina affärer både online och offline.