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Session 4 – April 2014
*
*
Citizens
SystemsResource
Budget,
Accounts,
Training
Assess
Plan
Do
Review
Define Match Check
ExitReview
Life Path Staff Needs
Applicants Skills
Life Path Support Ability
Citizens Needs
Learn
*
Focus on
customer
Focus on
organisation
Input Process Output Outcome Impact
Context
Values
*
Specific
Measurable
AchievableRelevant
Time-
bound
SMART
Objectives
Staff
Staff
Staff
Citizen
living
on their
own
*
2
Citizens
sharing
a flat
5 Citizens
sharing a
house
*
What people have - what we need
Shortlisting
Questions
*
*Outcomes Leaflets
*Prepare Job descriptions and ideal profile for:
*Person centred support co-ordinator
*Support worker
*Support Ability Test
*
*Everyone comes to every session
*Progress on task groups and we all agree it
*We know how to use references & DBS
*We know how to use the pay scale
*
*
Happy
Good
Concerned
Confused
Unsure
Tired
*
*Results
*Average
*Mean
*1st Quartile
87
83
96
91
93
92
89
93
94
90
93
88
91
97.7
Sorted list
83
87
88
89
90
91
91
92
93
93
93
94
96
88.5
*
*
*Job Description
*Profile
*
*Job Description
*Profile
*
*Test for Support workers
*
*What can we check
*Who can have a DBS
*Who can refuse a DBS
*
*References
*Health Checks
*DBS
*
*Our pay scale
*Where to start
*How to progress
*
Group
Personal
*
*What’s important to me
*Learning Log
*Personal
*Life Path
*
Assess
Plan
Do
Review
Define Match Check
ExitReview
Life Path Staff Needs
Applicants Skills
Life Path Support Ability
Citizens Needs
Learn
*
*Each area to bring the outcome stars for 1
person over 1 year
*List what qualification a new staff member
could have

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Management - Checking (4)

Notes de l'éditeur

  1. Observation – what did people see Different perspectives – Internal (to us and personal) - External Preface – Bad news travels quicker and further External feedback - managers have handled situations poorly - team meeting info to board - team leader introduction - support work has been excellent How we move on. Acknowledge that peoples opinions knowing are not always based on fact Show we have heard Take action This course is the action
  2. Ask group what things are in the overlaps before displaying arrows, Citizen / Systems Citizen / Resource Resource / System
  3. The journey for citizens and staff are the same and we need to make sure everyone has a good experience of it.
  4. Look at what outcomes are and where they fit
  5. Describe how bread has a different outcome and impact depending where you are on the hierarchy
  6. Reminder to shortlisting / interviews
  7. How are we doing
  8. Describe Our expectation of managers
  9. Complete feeling sheet side 1.
  10. Why did people arrive tired? How is it for staff going to training after a sleep In?
  11. From the management ability tests last time these are the individuals scores Now for some statistical analysis
  12. 30 mins for group to present and discuss the leaflet style and get feedback
  13. 30 mins for group to present and discuss the leaflet style and get feedback
  14. 30 mins for group to present and discuss the leaflet style and get feedback
  15. 30 mins for group to present and discuss the leaflet style and get feedback
  16. What does your research tell us
  17. Get people to list on flip chart the thing they think we check Exercise with References Exercise with DBS
  18. Go through the procedure
  19. What’s important to me – individuals complete Complete personal learning logs Flip chart group log
  20. Complete feeling sheet side 2
  21. Next time we move on to assessing which will include: Citizens – outcomes stars, support needs For staff it will be about induction Feedback
  22. Next time we will be looking at assessing people and the introduction / induction So to get you thinking.