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SHOPPING THE GLOBE
Understanding Opportunities
for International Retail Expansion
AGENDA




1:              2:             3:
Introductions   Case Studies   Q&A
                & Strategies
Irwin Miller   Barry Bourbon
CANADA




Developed
Markets
CANADA

                FRANCE




Developed
Markets
CANADA
                         GERMANY
                FRANCE




Developed
Markets
CANADA
                         GERMANY
                FRANCE
                         ITALY




Developed
Markets
CANADA
                         GERMANY
                FRANCE
                         ITALY
                                   JAPAN




Developed
Markets
CANADA
                         GERMANY
                FRANCE
                         ITALY
                                   KOREA   JAPAN




Developed
Markets
CANADA
                         GERMANY
                FRANCE
                         ITALY
                 SPAIN             KOREA   JAPAN




Developed
Markets
UNITED
            CANADA       KINGDOM
                             GERMANY
                FRANCE
                              ITALY
                 SPAIN                 KOREA   JAPAN




Developed
Markets
UNITED
              CANADA         KINGDOM
                                 GERMANY
                     FRANCE
            UNITED                ITALY
                     SPAIN                 KOREA   JAPAN
            STATES




Developed
Markets
BRAZIL




Emerging
Markets
CHINA


           BRAZIL




Emerging
Markets
EGYPT   CHINA


           BRAZIL




Emerging
Markets
EGYPT           CHINA

                            INDIA
           BRAZIL




Emerging
Markets
EGYPT                      CHINA

                            INDIA
           BRAZIL                   MALAYSIA




Emerging
Markets
EGYPT                      CHINA
      MEXICO
                                INDIA
               BRAZIL                   MALAYSIA




Emerging
Markets
RUSSIA




                        EGYPT                           CHINA
      MEXICO
                                     INDIA
               BRAZIL                        MALAYSIA




Emerging
Markets
RUSSIA




                        EGYPT                           CHINA
      MEXICO
                                     INDIA
               BRAZIL                        MALAYSIA



                                SOUTH AFRICA

Emerging
Markets
RUSSIA




                        EGYPT                           CHINA
      MEXICO
                                                  THAILAND
                                     INDIA
               BRAZIL                        MALAYSIA



                                SOUTH AFRICA

Emerging
Markets
RUSSIA




                        TURKEY

                        EGYPT                           CHINA
      MEXICO
                                                  THAILAND
                                     INDIA
               BRAZIL                        MALAYSIA



                                 SOUTH AFRICA

Emerging
Markets
1 BILLION
                    people will ENTER the global
                    consumer class by 2025.




Source: McKinsey Global Institute
1 BILLION
    people will ENTER the global
    consumer class by 2025.




    600 MILLION
    of them will live in
    EMERGING markets.




Source: McKinsey Global Institute
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH




 Market
 Vitality
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH




            Population
             Growth


 Market
 Vitality
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH




            Population
             Growth
                           Product
                         Innovation
 Market
 Vitality
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH




                                      Middle
                                      Class

            Population
             Growth
                           Product
                         Innovation
 Market
 Vitality
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH




                                      Middle
                                      Class

            Population
             Growth
                           Product
                         Innovation
                                                Women
 Market                                        Consumers
 Vitality
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH




                                      Middle               Purchasing
                                      Class                  Power
            Population
             Growth
                           Product
                         Innovation
                                                Women
 Market                                        Consumers
 Vitality
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH




                                      Middle               Purchasing
                                      Class                  Power
            Population
             Growth
                           Product
                         Innovation
                                                Women                                 Young
 Market                                        Consumers                            Populations
 Vitality
Nielsen, Emerging Markets, Emerging Opportunities, March 2012




CONTRIBUTORS TO GROWTH


                                                                                           Consumer
                                                                                          Connectivity

                                      Middle               Purchasing
                                      Class                  Power
            Population
             Growth
                           Product
                         Innovation
                                                Women                                 Young
 Market                                        Consumers                            Populations
 Vitality
RULE #1:



KNOW YOUR AUDIENCE
UNDERSTANDING DIFFERENCES
UNDERSTANDING DIFFERENCES
UNDERSTANDING DIFFERENCES
LAP OF LUXURY
LAP OF LUXURY   244,266 VEHICLES SOLD
                IN CHINA IN SEPTEMBER
                Source: GM.com
RELATIONSHIPS ARE CRITICAL
RELATIONSHIPS ARE CRITICAL

WARM HOSPITALITY
AND BUSINESS
ENTERTAINING
ARE VITAL
RELATIONSHIPS ARE CRITICAL

WARM HOSPITALITY
AND BUSINESS
ENTERTAINING
ARE VITAL
HIERARCHY IS
PARAMOUNT
RELATIONSHIPS ARE CRITICAL

WARM HOSPITALITY
AND BUSINESS
ENTERTAINING
ARE VITAL
HIERARCHY IS
PARAMOUNT
EXPECT HARD
BARGAINING
PERCEPTION OF THE BRAND,
PRE- AND POST-OPENING:
Professional..................................... +	14%
Authentic........................................... +	11%
Technical............................................. +	10%
High end/premium.................... +	9%
Brand/image refresh............... +	21%

Source: Nielsen China in-store customer surveys
conducted February and April 2012, respectively
PERCEPTION OF THE BRAND,
PRE- AND POST-OPENING:
Professional..................................... +	14%
Authentic........................................... +	11%
Technical............................................. +	10%
High end/premium.................... +	9%
Brand/image refresh............... +	21%

Source: Nielsen China in-store customer surveys
conducted February and April 2012, respectively
TOO SEXY
TOO SEXY   TOO EXPENSIVE
TOO SEXY   TOO EXPENSIVE   TOO D.I.Y.
RULE #2:


 BRING SOMETHING
NEW TO THE MARKET
EXPERIMENT WITH DESIGN
REVERSE INNOVATION

                     TOTAL MOBILE-
                     CELLULAR
                     SUBSCRIPTIONS
                     REACHED ALMOST
                     6 BILLION BY
                     THE END OF 2011,
                     CORRESPONDING
                     TO A GLOBAL
                     PENETRATION
                     OF 86%

                     Source: International Telecommunications Union
SMARTPHONE SERVICE
CREATE A BUZZ
SOMETIMES BRINGING SOMETHING NEW
MEANS NEW BRANDS
I WISH I COULD START FRESH WITH
AN ENTIRELY NEW LIFESTYLE.

China.........................................................	       70%
Brazil.........................................................	      59%
Japan.........................................................	       48%
UK...............................................................	    38%
US................................................................	   36%


I SOMETIMES FEEL UNCULTURED;
I WISH I KNEW MORE ABOUT
THE ARTS, LITERATURE,
OTHER COUNTRIES, ETC.

China.........................................................	       61%
Brazil.........................................................	      55%
Japan.........................................................	       53%
US................................................................	   31%
UK...............................................................	    30%
Source: EuroRSCG, The New Consumer, June 2010
I WISH I COULD START FRESH WITH
AN ENTIRELY NEW LIFESTYLE.

China.........................................................	       70%
Brazil.........................................................	      59%
Japan.........................................................	       48%
UK...............................................................	    38%
US................................................................	   36%


I SOMETIMES FEEL UNCULTURED;
I WISH I KNEW MORE ABOUT
THE ARTS, LITERATURE,
OTHER COUNTRIES, ETC.

China.........................................................	       61%
Brazil.........................................................	      55%
Japan.........................................................	       53%
US................................................................	   31%
UK...............................................................	    30%
Source: EuroRSCG, The New Consumer, June 2010
I WISH I COULD START FRESH WITH
AN ENTIRELY NEW LIFESTYLE.

China.........................................................	       70%
Brazil.........................................................	      59%
Japan.........................................................	       48%
UK...............................................................	    38%
US................................................................	   36%


I SOMETIMES FEEL UNCULTURED;
I WISH I KNEW MORE ABOUT
THE ARTS, LITERATURE,
OTHER COUNTRIES, ETC.

China.........................................................	       61%
Brazil.........................................................	      55%
Japan.........................................................	       53%
US................................................................	   31%
UK...............................................................	    30%
Source: EuroRSCG, The New Consumer, June 2010
RULE #3:



FIND THE RIGHT PARTNERS
QUALITY CONTROL
QUALITY CONTROL


MONITOR PROJECT
PROGRESS
QUALITY CONTROL


MONITOR PROJECT
PROGRESS
STATE DEFINITIONS OF
CONTROL UP FRONT
QUALITY CONTROL


MONITOR PROJECT
PROGRESS
STATE DEFINITIONS OF
CONTROL UP FRONT
ENSURE PROPER BRAND
IMPLEMENTATION
PROTECTING TRADEMARKS
LOCATION, LOCATION, LOCATION
OPEN FOR BUSINESS
COLLABORATIVE PARTNERSHIPS
COLLABORATIVE PARTNERSHIPS
PROTECTIONIST PRACTICES
TECHNICAL RESERVE
RESOURCES:
RESOURCES:
RESOURCES:
RESOURCES:
RESOURCES:
RULE #4:


DON’T LOSE FOCUS ON
YOUR HOME MARKET
TIMING IS EVERYTHING
TIMING IS EVERYTHING

“ We had so much to
 accomplish in the US.
 We spent the last 10 years
 repositioning and elevating
 the brand. It was really
 important for us to get things
 right. It was important for
 us to come [into Asia] in an
 elegant, calculated way. ”

 – Jenna Lyons, J.Crew Creative Director
EXTENDING THE BRAND
EXTENDING THE BRAND
EXTENDING THE BRAND
MADE FOR ALL
MADE FOR ALL
MADE FOR ALL
THE RULES
THE RULES

1.	 KNOW YOUR AUDIENCE
THE RULES

1.	 KNOW YOUR AUDIENCE
2.	BRING SOMETHING NEW TO MARKET
THE RULES

1.	 KNOW YOUR AUDIENCE
2.	BRING SOMETHING NEW TO MARKET
3.	 FIND THE RIGHT PARTNERS
THE RULES

1.	 KNOW YOUR AUDIENCE
2.	BRING SOMETHING NEW TO MARKET
3.	 FIND THE RIGHT PARTNERS
4.	DON’T LOSE FOCUS ON YOUR HOME MARKET
QUESTIONS?
Irwin Miller                     Barry Bourbon
Principal, Gensler Los Angeles   Principal, Gensler San Francisco
irwin_miller@gensler.com         barry_bourbon@gensler.com
+1 (213) 327-3720                + 1 (415) 836-4106

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International Retail Expansion: Understanding Opportunities in Global Markets

  • 1. SHOPPING THE GLOBE Understanding Opportunities for International Retail Expansion
  • 2. AGENDA 1: 2: 3: Introductions Case Studies Q&A & Strategies
  • 3. Irwin Miller Barry Bourbon
  • 4.
  • 6. CANADA FRANCE Developed Markets
  • 7. CANADA GERMANY FRANCE Developed Markets
  • 8. CANADA GERMANY FRANCE ITALY Developed Markets
  • 9. CANADA GERMANY FRANCE ITALY JAPAN Developed Markets
  • 10. CANADA GERMANY FRANCE ITALY KOREA JAPAN Developed Markets
  • 11. CANADA GERMANY FRANCE ITALY SPAIN KOREA JAPAN Developed Markets
  • 12. UNITED CANADA KINGDOM GERMANY FRANCE ITALY SPAIN KOREA JAPAN Developed Markets
  • 13. UNITED CANADA KINGDOM GERMANY FRANCE UNITED ITALY SPAIN KOREA JAPAN STATES Developed Markets
  • 14.
  • 16. CHINA BRAZIL Emerging Markets
  • 17. EGYPT CHINA BRAZIL Emerging Markets
  • 18. EGYPT CHINA INDIA BRAZIL Emerging Markets
  • 19. EGYPT CHINA INDIA BRAZIL MALAYSIA Emerging Markets
  • 20. EGYPT CHINA MEXICO INDIA BRAZIL MALAYSIA Emerging Markets
  • 21. RUSSIA EGYPT CHINA MEXICO INDIA BRAZIL MALAYSIA Emerging Markets
  • 22. RUSSIA EGYPT CHINA MEXICO INDIA BRAZIL MALAYSIA SOUTH AFRICA Emerging Markets
  • 23. RUSSIA EGYPT CHINA MEXICO THAILAND INDIA BRAZIL MALAYSIA SOUTH AFRICA Emerging Markets
  • 24. RUSSIA TURKEY EGYPT CHINA MEXICO THAILAND INDIA BRAZIL MALAYSIA SOUTH AFRICA Emerging Markets
  • 25. 1 BILLION people will ENTER the global consumer class by 2025. Source: McKinsey Global Institute
  • 26. 1 BILLION people will ENTER the global consumer class by 2025. 600 MILLION of them will live in EMERGING markets. Source: McKinsey Global Institute
  • 27. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH
  • 28. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH Market Vitality
  • 29. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH Population Growth Market Vitality
  • 30. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH Population Growth Product Innovation Market Vitality
  • 31. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH Middle Class Population Growth Product Innovation Market Vitality
  • 32. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH Middle Class Population Growth Product Innovation Women Market Consumers Vitality
  • 33. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH Middle Purchasing Class Power Population Growth Product Innovation Women Market Consumers Vitality
  • 34. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH Middle Purchasing Class Power Population Growth Product Innovation Women Young Market Consumers Populations Vitality
  • 35. Nielsen, Emerging Markets, Emerging Opportunities, March 2012 CONTRIBUTORS TO GROWTH Consumer Connectivity Middle Purchasing Class Power Population Growth Product Innovation Women Young Market Consumers Populations Vitality
  • 36. RULE #1: KNOW YOUR AUDIENCE
  • 41. LAP OF LUXURY 244,266 VEHICLES SOLD IN CHINA IN SEPTEMBER Source: GM.com
  • 43. RELATIONSHIPS ARE CRITICAL WARM HOSPITALITY AND BUSINESS ENTERTAINING ARE VITAL
  • 44. RELATIONSHIPS ARE CRITICAL WARM HOSPITALITY AND BUSINESS ENTERTAINING ARE VITAL HIERARCHY IS PARAMOUNT
  • 45. RELATIONSHIPS ARE CRITICAL WARM HOSPITALITY AND BUSINESS ENTERTAINING ARE VITAL HIERARCHY IS PARAMOUNT EXPECT HARD BARGAINING
  • 46. PERCEPTION OF THE BRAND, PRE- AND POST-OPENING: Professional..................................... + 14% Authentic........................................... + 11% Technical............................................. + 10% High end/premium.................... + 9% Brand/image refresh............... + 21% Source: Nielsen China in-store customer surveys conducted February and April 2012, respectively
  • 47. PERCEPTION OF THE BRAND, PRE- AND POST-OPENING: Professional..................................... + 14% Authentic........................................... + 11% Technical............................................. + 10% High end/premium.................... + 9% Brand/image refresh............... + 21% Source: Nielsen China in-store customer surveys conducted February and April 2012, respectively
  • 48.
  • 50. TOO SEXY TOO EXPENSIVE
  • 51. TOO SEXY TOO EXPENSIVE TOO D.I.Y.
  • 52. RULE #2: BRING SOMETHING NEW TO THE MARKET
  • 54. REVERSE INNOVATION TOTAL MOBILE- CELLULAR SUBSCRIPTIONS REACHED ALMOST 6 BILLION BY THE END OF 2011, CORRESPONDING TO A GLOBAL PENETRATION OF 86% Source: International Telecommunications Union
  • 57. SOMETIMES BRINGING SOMETHING NEW MEANS NEW BRANDS
  • 58. I WISH I COULD START FRESH WITH AN ENTIRELY NEW LIFESTYLE. China......................................................... 70% Brazil......................................................... 59% Japan......................................................... 48% UK............................................................... 38% US................................................................ 36% I SOMETIMES FEEL UNCULTURED; I WISH I KNEW MORE ABOUT THE ARTS, LITERATURE, OTHER COUNTRIES, ETC. China......................................................... 61% Brazil......................................................... 55% Japan......................................................... 53% US................................................................ 31% UK............................................................... 30% Source: EuroRSCG, The New Consumer, June 2010
  • 59. I WISH I COULD START FRESH WITH AN ENTIRELY NEW LIFESTYLE. China......................................................... 70% Brazil......................................................... 59% Japan......................................................... 48% UK............................................................... 38% US................................................................ 36% I SOMETIMES FEEL UNCULTURED; I WISH I KNEW MORE ABOUT THE ARTS, LITERATURE, OTHER COUNTRIES, ETC. China......................................................... 61% Brazil......................................................... 55% Japan......................................................... 53% US................................................................ 31% UK............................................................... 30% Source: EuroRSCG, The New Consumer, June 2010
  • 60. I WISH I COULD START FRESH WITH AN ENTIRELY NEW LIFESTYLE. China......................................................... 70% Brazil......................................................... 59% Japan......................................................... 48% UK............................................................... 38% US................................................................ 36% I SOMETIMES FEEL UNCULTURED; I WISH I KNEW MORE ABOUT THE ARTS, LITERATURE, OTHER COUNTRIES, ETC. China......................................................... 61% Brazil......................................................... 55% Japan......................................................... 53% US................................................................ 31% UK............................................................... 30% Source: EuroRSCG, The New Consumer, June 2010
  • 61.
  • 62. RULE #3: FIND THE RIGHT PARTNERS
  • 65. QUALITY CONTROL MONITOR PROJECT PROGRESS STATE DEFINITIONS OF CONTROL UP FRONT
  • 66. QUALITY CONTROL MONITOR PROJECT PROGRESS STATE DEFINITIONS OF CONTROL UP FRONT ENSURE PROPER BRAND IMPLEMENTATION
  • 69.
  • 80. RULE #4: DON’T LOSE FOCUS ON YOUR HOME MARKET
  • 82. TIMING IS EVERYTHING “ We had so much to accomplish in the US. We spent the last 10 years repositioning and elevating the brand. It was really important for us to get things right. It was important for us to come [into Asia] in an elegant, calculated way. ” – Jenna Lyons, J.Crew Creative Director
  • 90. THE RULES 1. KNOW YOUR AUDIENCE
  • 91. THE RULES 1. KNOW YOUR AUDIENCE 2. BRING SOMETHING NEW TO MARKET
  • 92. THE RULES 1. KNOW YOUR AUDIENCE 2. BRING SOMETHING NEW TO MARKET 3. FIND THE RIGHT PARTNERS
  • 93. THE RULES 1. KNOW YOUR AUDIENCE 2. BRING SOMETHING NEW TO MARKET 3. FIND THE RIGHT PARTNERS 4. DON’T LOSE FOCUS ON YOUR HOME MARKET
  • 95. Irwin Miller Barry Bourbon Principal, Gensler Los Angeles Principal, Gensler San Francisco irwin_miller@gensler.com barry_bourbon@gensler.com +1 (213) 327-3720 + 1 (415) 836-4106