Introduction to uber pool english billy version (1)
1.
2. What is uberPOOL?
uberPOOL is the true definition of
ridesharing, connecting riders with
other riders on similar routes
3.
4. uberPOOL is an innovation designed to change
Miami’s transportation network for the better.
By accepting uberPOOL trips, you can:
Advantages of uberPOOL
Decrease Traffic & City Congestion Stay Busier & Earn More!!Help The Environment
5. Stay Busier & Earn More
• uberPOOL increases demand among riders
• uberPOOL trips are longer than uberX trips on average
• Lets you make money when you pick up passengers
uberX Experience uberPOOL Experience
7. uberPOOL Pickup Area
• Includes Downtown, Wynwood,
Miami Beach, Brickell, Coral Gables,
Key Biscayne
• Riders can only request uberPOOL if
pickup location is INSIDE the POOL
pickup area
• Partners CANNOT receive
uberPOOL requests while outside
the POOL pickup area
8. uberPOOL Dropoff Area
• Extends to the border between Dade
and Broward, west to include Doral,
and south to include North Kendall
• Riders still need to be within
previously shown pickup area to
request a POOL trip
10. • Shorter trips = less money
• Decreases the reliability of uberPOOL which leads to less demand
• A HUGE portion of trips are uberPOOL trips and it's growing every day!
Average uberX
Partner Fare
$13.49
Average matched uberPOOL
Partner Fare
$19.50
What happens when you don’t accept 2nd rider requests?
11. Driver Expectations
Acceptance rate for
uberPOOL requests
90%
uberPOOL is still new,
so always have
Kindness
Patience
Respect
Only cancel trips after waiting
2 Min.
12. How does a rider request uberPOOL?
1. Set your pickup location in the Uber app.
2. Enter your destination.
3. Confirm your trip details by tapping “Set Pickup Location”.
4. Choose how many seats you need.
5. Save money by sharing your car with another rider and tapping
“Request POOL”.
OR
13. Second Rider Requests
Remind Riders that they
requested uberPOOL before
you begin a trip:
“You’ve requested
uberPOOL, and there
may be additional pickups
during this trip.”
If you don’t accept these
requests:
• Negatively affects your
acceptance rate
• Creates a poor
experience for Uber
Riders
If Riders push back you can
remind them:
“In order to make the
POOL experience the
best for everyone, Uber
expects me to accept
these requests.”
14. How are we making uberPOOL better?
Educating Riders Smaller VehiclesOptimizing Second
Rider Requests
16. Is it okay to accept a second request in the middle of an uberPOOL trip?
Yes, partners are expected to accept the 2nd request. There is no need to ask
for permission from the 1st passenger
Do riders need to enter in their destinations for uberPOOL trips?
Yes, uberPOOL riders must enter their pickup and drop off locations when
requesting an uberPOOL in order to ensure an efficient trip match
No. There are no round trips, no additional trips, no changing destinations mid-
trip. They can request a new ride when they get to their originally selected
destination.
Can riders change destination mid-trip?
17. How many riders can be picked up for every uberPOOL request?
Maximum of two people per uberPOOL pick up to ensure there is room for
everyone
How long do I have to wait for uberPOOL passengers?
Two minutes total. After one minute, call the rider. After two minutes, feel free
to cancel that trip request
Will I get separate ratings for each passenger?
Yes, each rider will give the driver a separate rating
18. Can I try uberPOOL as a rider?
Yes! If you don’t have a rider account yet, sign up for Uber and take your first
POOL ride free using promo code PARTNERPOOL
