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Customer Journey Canvas

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Ghani Kolli
Ghani Kolli

Ce canvas permets de mapper la journée typique d'un persona client. Afin d'observer puis valider ses besoins, attentes, irritants et bénéfices recherchés. Il est très utile pour comprendre les point de contacts efficaces à avoir auprès du client potentiel ou actuel.

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Customer Journey Canvas

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