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#atlassian
Being a disrupter in a disrupter 
Influencing without authority 
JONATHON CREENAUNE • ATLASSIAN • @JCREENAUNE
Influencing without 
authority
Landing your idea 
THE PROBLEM 
BUSINESS IMPACT 
SOLUTION
What is the 
problem?
Voice of the customer
Voice of the customer 
• user feedback
Voice of the customer 
• user feedback 
• metrics
Voice of the customer 
• user feedback 
• metrics 
• competitor evaluation
Landing your idea 
THE PROBLEM 
BUSINESS IMPACT 
SOLUTION
What is the 
business impact?
Tangible
Tangible 
• revenue
Tangible 
• revenue 
• leads
Tangible 
• revenue 
• leads 
• bookings
Metrics
Metrics 
• net promoter score
Metrics 
• net promoter score 
• monthly average users
Metrics 
• net promoter score 
• monthly average users 
• support contact rate
Landing your idea 
THE PROBLEM 
BUSINESS IMPACT 
SOLUTION
What is the 
solution?
Landing your idea 
THE PROBLEM 
BUSINESS IMPACT 
SOLUTION
Champagne 
disruption 
FANTASTIC FIVE
#1 establish your 
credibility
#2 define success
#3 who is doing 
this and when?
#4 synchronize 
objectives
#5 this takes time
Landing your idea 
THE PROBLEM 
BUSINESS IMPACT 
SOLUTION
Champagne 
disruption 
ESTABLISH CREDIBILITY 
DEFINE SUCCESS 
WHO IS DOING IT AND WHEN 
SYNCHRONISE OBJECTIVES 
THIS TAKES TIME
Thank you! 
JONATHON CREENAUNE • ATLASSIAN • @JCREENAUNE

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