This presentation tells the story of a Confluence makeover that involved taking a failing, misused wiki and transforming it to support the needs of an evolving Project Management Office (PMO). From this case study, themes emerged that illuminate the practices which turn a wiki from the wrong side of the tracks to an indispensable resource for the PMO. I align features (and plug-ins) in Confluence with the practices I learned that will make projects run smoothly. I describe how Confluence can be used to enhance the mission of the Project Management Office (PMO). I identify different PMO value models and outline the major functions in relation to how they can be facilitated by Confluence. I compare varying approaches to the use of Confluence from small to large knowledge management needs. I describe how transparency can be achieved in project governance with the use of Confluence. I offer some insight into project auditing and business alignment using Confluence. I also describe how confluence can be used to strengthen operational resiliency. Through my description of this authentic case study, I lay-out best practices to using features in Confluence to support the functions of a Project Management Office.

2. Confluence for the Evolving
Project Management Office
(PMO)!
Sandra Toner, Configuration Analyst!
Ultra- Special Operations Technology, Inc.!

4. Agenda!
Intro to the PMO
Good Wiki -Bad Wiki
PMO Functional Areas

5. The PMO!

6. It is what it is!
!
An organizational body or entity assigned various responsibilities related to the
centralized and coordinated management of those projects under its domain.
-PMI PMBOK Guide

7. PMO Value Models
!
Support
Control

8. PMO Competency Continuum!
Project Office
• Project Oversight
Basic PMO
• Process Control
Standard PMO
• Process Support
Advanced PMO
• Business Maturity
Center of Excellence
• Strategic Alignment

9. PMO Competency Continuum!

10. I m a mess. I m very
People useful.
don t trust People rely
me.
on me.
http://fugato.net/wp-content/goofuselect.jpg

11. Ask yourself…!
who can see or do how is QA
specific things
performed
what content which practices
goes where
are preferred

12. You can't turn a herd of turtles into a
twenty-mule work team.
L. Todryk!

13. PMO Functional Areas
!

14. PMO Functional Areas!
Practice Management
Infrastructure Management
Resource Management
Continuity Management
Business Alignment

15. Process and Practice!
Trying to manage a project without
project management is like trying to
play a game without a game plan.
K. Tate (PMI)

16. Methodology Transparency!
• PM Process Guide!
• PM Practice Guide!
• PM Toolkit!
• PM Glossary!

17. Critical Processes
Best Practices

18. Infrastructure!
INFRASTRUCTURE DEFINITION!

19. Governance!
• PMO Charter and
Policies!
• Structure!
• Control Board Activity!
http://360vendormanagement.com/wp-content/uploads/2009/12/outsourcing-governance-organization-design.jpg

20. Assessment!
• Competency, Capability,
and Maturity!
• Audit!
http://www.graphicpartners.com/images/quality_assurance.jpg

21. PMO Charter
Project Classifications
Identify Roles
Control Board
Baseline for Assessment
Audit Plan and Results

22. Resource Herding!
http://www.moillusions.com/wp-content/uploads/2011/12/Optical-Illusion-Cows.jpg

23. Project Resources!
• Identify and Assign!
• Performance!
http://humancapitaladviser.com/wp-content/uploads/2012/02/human_resources.jpg

24. Resource Development!
• Training!
• Teaming!
http://wiki.opscode.com/download/attachments/1179732/resource-definition.jpg

25. Resource Tracking
Resource Utilization
Team Recognition
Skill Gaps
PM Team Tools

26. Continuity!
Continuity does not rule out
fresh approaches to fresh
situations.
-Dean Rusk

27. Career Development!
• Mentoring!
• Knowledge Transfer!
http://career.washcoll.edu/Career%20Fair/annualcareerfair.php

28. Highly Effective Models
Mentorship Engagement
Partner with HR
Role-based Procedures

29. Business Alignment!
The success of the Rat Pack was
due to the camaraderie, the three
guys who work together and kid
each other and love each other.
Sammy Davis, Jr.
http://www.patrickdowney.com/media/line-up-coll.jpg
http://3.bp.blogspot.com/-6uCPCSkJuPI/T5ewLIGW-_I/AAAAAAAAFm0/VI3SDsXd9xU/s1600/anonymous-the-rat-pack-8401038.jpg

30. Relationships!
• Stakeholders!
http://blog.mindjet.com/wp-images/user_images/Success.jpg

31. Facilitate Communication
Participation Expectations

32. Confluence is only as useful as you create it to be.
Plan it. Be transparent. Audit it. Be consistent. Use it.
#summit12

33. Thank you!