Mobile phone applications (e.g. iPhone apps) are changing the way that brands and consumers interact. As one of the early champions of mobile services in the restaurant industry, I've prepared a three-part discussion series to discuss how we believe "mobile apps" can and should be used by restaurant groups to expand customer relationships and increase same store sales.
14. Foundation : Integration through an API Store 1 Store 2 Store 3 Store 4 Store 5 Store 6 Store 7 Store 8 Store 9 Store 10 Store 11 Store 12 Store 13 Store 14 Store 15 Store 16 Store 17 Store 18 Store 19 Store 20 Store 21 Store 22 Store 23 Store 24 Store 25 Store 26 Store 27
16. Payment Processor Mobile Networks Data Team Distributed Common Web Framework Mobile Website White Labeled Website Engine Standards-compliant Website Restaurant Menu & Reporting Portal Admin Tools Ordering & Payment Engine Location-Based Mobile App Ordering Text Ordering Restaurant Fax Customer-facing Online Ordering 24 Hour Call Center Mobile Web Automatic IVR Notification Calls Reporting & Feedback to Restaurants Reporting Engine Monitoring & Escalation Menu Import & Synchronization Loyalty Programs Template Engine 3 rd Party Apps Foundation : Remote Transaction Platform PCI Sensitive Data Storage Vault PCI Compliant Secure Network Data Caching Primary Database Data Caching Layer Connection Manager POS Integration Restaurant Point-of-Sale