1. AVIS Rent A Car From 2006 to 2009
Service Manager
(Current Fleet approx.2800 including 45, 34 seater buses, passenger cars & 4x4 vehicles)
 Motivate and lead the workshop service team towards achieving the Company's goal.
 Manage daily operations in the workshops.
 Implement customer service activities. Maintain and enhance customer satisfaction level.
 Maintain and further improve the performance of the workshop operations.
 Ensure workshop facilities and equipments are up running and well maintained.
 Ensure timely submission of workshop performance reports.
 Established an appointment system to control daily work flow through the shop with minimal
vehicle down time to improve customer satisfaction.
 Focus on problem solving and team building skills to improve customer relations at the
corporate level for long term customer retention in sales and service.
 Focusing on, expanding service department operations, improved customer sales in the service
department, quality issues and customer satisfaction challenges.
 Responsible for developing staff, the workshop and profitability, ensuring the workshop operates
efficiently and provides outstanding customer service.
 Manage all workshop activities ensuring the overall effectiveness and continual development of
the workshop and its staff. To maximize profitability and minimize cost with effective
management of resources and assets.
 Leading and motivating the team using best practice management techniques,
 Provide training, guidance and support on a broad range of mechanical & electrical repairs and
general maintenance.
 Coordinate processes and new initiatives within the workshop.
 Ensure that consistently high standards of vehicle maintenance and repair are delivered by the
workshop team.
 Responsible for maintaining the efficiency and workflow of the main workshop.
 Acts as a role model - shaping culture of effectiveness by own example; exceeds client’s
expectations thus portraying a positive image of RENT A CAR to the client.
 Ensure that all activities undertaken comply with company policies and procedures and are
carried out after full communication and co-operation with the relevant Operations Manager.
 Ensure that the workshop area and equipment are kept in a manner that adheres to the
Company policy.
 Ensure that any people working within the workshop or on any machinery adhere to quality and
procedures
 At all times ensure that good quality preventive maintenance (PM) are completed on time
without going overdue.

2.  Support the Workshop Manager / Supervisor regarding any technical issues that may arise
during workshop activities.
 Co-ordinate materials/stores personnel with any technical queries that may arise during parts
receipt process of company.
 Prepare and issue technical work scopes, ensuring that they contain appropriate instructions
and information to carry out the agreed task.
 Maintain and develop good working relations with qualified vendors and sub-contractors.
 Assist purchasing to develop and create cost effective pricing agreements with vendors.
 Liaise with planning and workshop staff to manage ongoing workshop activities.
 Liaising with the operation Manager to ascertain various repair costs.
 Liaising with the accounts manager to ascertain historic and current costs of various repairs.
 Responsible for developing staff, the workshop and profitability,
 Ensuring the depot operates efficiently and provides outstanding customer service &
Responsible for the overall operational management of the workshop.
 Services including the effective outsourcing of workshop repair service ensuring contractual and
internal business commitments are maintained.
 Managing workshop staff including recruitment of staff, staff training, performance reviews,
motivation, staff development & general employment related issues.
 Manage and maintain effective administrative control relating to workshop staff, processes and
procedures.
 Coordinate and resolve any technical issues arising in the Workshop.
 Establish the causes of any increased maintenance costs, or reduced margins for corrective
action plans to be made.
 In own location each week, manage the work planning and ensure that the workshop is loaded
with work to maximum capacity one week in advance.
 Ensure that all available manpower is fully utilized on all shifts and is productive.
 Achieved profit growth of 48% from Body shop repairs.
• Oversee zero break-down of fleet.
• Conduct regulation of inventory status for spare parts; ensuring availability of spares at the
time of break down & for the preventive schedule.
• Checking and calibrating instruments to make sure they are accurate.
• Carrying out quality inspections.
• Responding immediately to fleet breakdowns.