1. IBM Intelligent Operations Center
for Smarter Cities
Daniel Kostyal
Relationship Manager for Solution Providers
daniel.kostyal@ro.ibm.com
© 2011 IBM Corporation

2. Innovative leaders create opportunities from today’s harsh realities
Sustainability
Investment
Innovation Community
Declining Increasing
Budgets Threats
Aging Changing
Infrastructure Populations
1 © 2011 IBM Corporation

3. Smarter cities are cities that drive sustainable economic growth by
Leveraging
information to make
better decisions Anticipating problems
to resolve them
proactively
Coordinating
…increasing the value cities generate
resources to operate
for their citizens in a rapidly changing
effectively
economic and urban world
2 © 2011 IBM Corporation

4. The smartest cities integrate key services to minimize risks
City Strategy &
Administration
Leveraging Anticipating problems
information to make to resolve them
better decisions proactively
Healthcare Transportation
Development Governance
Services Services
Education Human Infrastructure
Energy and
Services Services Water
Coordinating Prepare for problems to
resources to operate Social Services Public Safety High impact issues require
lead quickly and effectively
effectively integration across departments
when they inevitably arise
3 © 2011 IBM Corporation

5. IBM Intelligent Operations Center for Smarter Cities
Integrating the most repeatable
best practice patterns to
allow leaders to:
Leverage information across all
IBM Intelligent
city agencies and departments Operations
Center
Anticipate problems and minimize for Smarter
Cities
the impact of disruptions
Coordinate resources to respond
to issues rapidly and effectively
Sample Partner Ecosystem
Integrates with IBM
partners
4 © 2011 IBM Corporation

6. The IBM Intelligent Operations Center for Smarter Cities
enables city leaders to apply global best practices
Inspired By
Public Safety
Predict, monitor, and mitigate crisis situations
Automatically analyze video streams for threats
Analyze data to detect and act on criminal patterns
Transportation
Improve traffic management
Optimize roadway capacity
Enhance travel experience
Water
Analyze water use and consumption patterns
Predict asset failures to reduce costs
Optimize work orders to improve service
Over 25 new and enhanced use cases based on lessons from inspirational leaders.
5 © 2011 IBM Corporation

7. Intelligent Operations Center for Smart Cities - Use Case
Scenario: Safely Managing a Growing Crowd
News
News
Feeds
Feeds
Leverage Information
• Data and information collected
and presented in a filtered and
contextual format
Mayor identifies potential
crowd management issue
•Visual cue from heat map to
potential crowd issue
•News and video feed validate
growing crowd presence in city
square
Contextual
Contextual Video
Video Weather
Weather
Mapping
Mapping Feed
Feed Feed
Feed
6 © 2011 IBM Corporation

8. The IOC provides a broad set of functions for city leaders
Event correlation
Event Mgt. Mouse over Pop-ups detection
Data drill down
Integrated System Monitoring
Click to Action
Intelligent Operations Center
Roles & Permissions Active Workflows:
Automated Emails & SMS
7 Data Exporting Progress Reporting © 2011 IBM Corporation

9. Smarter Cities Solution Domains and Intelligent Operations Center
Water Transportation Public Safety Buildings*
Work order optimization
Work order optimization Data Integration
Data Integration Video Surveillance
Video Surveillance Energy Consumption & Optimization
Energy Consumption & Optimization
Usage Analytics
Usage Analytics Traffic Prediction
Traffic Prediction Crime Information
Crime Information Carbon Management
Carbon Management
Predictive Maintenance
Predictive Maintenance Route optimization
Route optimization Predictive Policing
Predictive Policing Greenhouse Gas Emissions Tracking
Greenhouse Gas Emissions Tracking
Leak Detection
Leak Detection Bus Arrival Prediction
Bus Arrival Prediction Dispatch
Dispatch Asset & Work Management
Asset & Work Management
Flood Management
Flood Management Planning and Simulation
Planning and Simulation Cyber Security
Cyber Security Portfolio Management
Portfolio Management
Smart Metering
Smart Metering Road User Charging
Road User Charging Fusion Centers
Fusion Centers Facility Maintenance
Facility Maintenance
Contamination Mgmt
Contamination Mgmt Asset Management
Asset Management Border Security
Border Security Condition Monitoring
Condition Monitoring
Water Security
Water Security Integrated Fare Mgmt
Integrated Fare Mgmt Communications
Communications Occupancy Management
Occupancy Management
Storm water Mgmt
Storm water Mgmt Multi-modal Mgmt
Multi-modal Mgmt Emergency Response
Emergency Response Utilization Planning
Utilization Planning
Wastewater Mgmt
Wastewater Mgmt Revenue Management
Revenue Management Non-Emergency Response
Non-Emergency Response Space Optimization
Space Optimization
Asset Management
Asset Management Fleet Optimization
Fleet Optimization Move Management
Move Management
Operations
Visualization
Analytics Intelligent Operations Center
City-wide Dashboard Dashboards
Geo spatial mapping
Predictive Data modeling & integration
Systems Cross-Agency Collaboration
Situational Awareness Alerts
Domain Analytics
Modeling &
Event & KPI Management
Simulation Reports/
Incident Management
Event Rules Semantic Models Workflows Analysis
Consequence Management
City Archives
City Archives
Alerts
Alerts KPI’s
KPI’s Directives
Directives
Standards Based
Service Bus
Interfaces
Domain Specific Gateway Gateway Gateway Gateway Gateway
Data
Interfaces Integration
Other Feeds:
Weather
Public Citizens
Water Traffic Electric Buildings
Safety Health
All included in Intelligent
All included in Intelligent
Operations Center product
Financials
Operations Center product
8 *Tivoli offerings © 2011 IBM Corporation

10. IOC & VCAS Combined
Analytics are key to converting data to information to insight
Event Captured, video analytics / image stored locally
Captured data converted to CAP
Video
Analytics CAP stored , and processed
Charting, Geo Spatial
Data
Processing
Data
Analytics
Insight
9 © 2011 IBM Corporation

11. IOC & VCAS Combined
Video Capture -> Data Processing -> Insight -> Playback ( Video / Charting )
Store and Playback
from
IOC as event or trend deemed
significant
Select On Demand based on significance
All events stored and enabled alerts displayed
10 © 2011 IBM Corporation

12. Common Alerting Protocol – Example of how it works
1
2 Fire breaks out
2 on same block
1 Fire Hydrant is struck by a car
Maintenance crew fill out a order which
Will take 4 days
Bring water Truck
3 Fire is reported
4 Alerts are sent to IOC along
Extra Long Hose side the current city systems
IOC see same time / same
place correlation and updates
fire house
5 Fire Truck gets better information
11 © 2011 IBM Corporation
On equipment choice

13. Together we will create a planet of Smarter Cities
IBM is the right partner to help city leaders innovate
to meet and exceed citizen expectations
100 years of experience making the world work better
through the use of technology
Real products to enable sustainable economic growth
– Leveraging information to make better decisions
– Anticipating problems to resolve them proactively
– Coordinating resources to operate effectively
Over 2,000 city
projects leverage on
Local solutions based on global insight from
170+ countries IBM to help them
transform into 21st
Passion for cities demonstrated by volunteers century cities
for Smarter City Challenge grants
12 © 2011 IBM Corporation

14. mail: daniel.kostyal@ro.ibm.com
mobile: 0728088665
13 © 2011 IBM Corporation