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How Social Savvy Real Estate Agents and Leaders
   Become Omnipresent, Trusted & Chosen!



                                                  1
What?	
  	
  We	
  aren’t	
  in	
  Kansas	
  anymore?	
  	
  Duh!   8
A	
  Day	
  In	
  The	
  Life	
  -­‐	
  Pre	
  2008	
  




              A	
  Day	
  At	
  The	
  Beach

                                                          8
Typical	
  Recession	
  




                           8
Recession	
  +	
  Consumer-­‐Tech	
  RevoluFon	
  	
  
           =	
  OMG	
  Tidal	
  Wave
                                                     8
When	
  there’s	
  less	
  of	
  this.	
  .	
  .   6
There’s	
  more	
  of	
  this.	
  .	
  .   7
Muscle	
  Bound	
  Personal	
  MarkeFng	
  (“Dig	
  Us”)	
  
            Doesn’t	
  Work	
  Anymore.




                                                        8
9
We	
  Live	
  and	
  Work	
  in	
  a	
  Trust	
  Starved,	
  Don’t	
  Bore	
  Me,	
  
Don’t	
  	
  BS	
  Me,	
  and	
  Definitely	
  Don’t	
  Sell	
  Me	
  Society!
                                                                                10
Fresh Start
  What
business
 am I
 really
   in?


                                    11
      h"p://www.chrisbrogan.com/start-­‐fresh/
12
One	
  company	
  sells	
  a	
  commodity	
  shoes?	
  	
  


                                                         13
 What	
  is	
  this	
  company	
  selling?	
  	
  

                                                        14
This	
  company	
  sells	
  a	
  product	
  commodity?	
  	
  


                                                                 15
 What	
  is	
  this	
  company	
  selling?	
  	
  


                                                        16
Human	
  Experiences Companies




                   You
                                 17
“It’s more
                   fun to be a
                   pirate than
                    to join the
                       navy.”

Human	
  Experiences
                            18
How	
  Do	
  CiFzens	
  Choose?




                                  26
4 out of 5 buyers
and sellers only
 contact 1 or 2
     agents.

                    24
2010	
  NaFonal	
  AssociaFon	
  of	
  REALTORS	
  -­‐	
  Profile	
  of	
  Home	
  Buyers	
  and	
  Sellers
                                                                                                             24
7 in 10 choose
an agent they
    TRUST.


                 24
2010	
  NaFonal	
  AssociaFon	
  of	
  REALTORS	
  -­‐	
  Profile	
  of	
  Home	
  Buyers	
  and	
  Sellers   24
From	
  Lost	
  In	
  The	
  Crush!	
  




                                          26
Memorable	
  and	
  Chosen	
  	
  




                                     27
Top	
  Of	
  Mind	
  Awareness
 First	
  mental	
  recall	
  in	
  a	
  parFcular	
  category.	
  	
  
      Our	
  category	
  is	
  Real	
  Estate	
  Agent,	
  
            Broker,	
  or	
  Sales	
  Manager.




                                                                               18
                                                                          04/01/10
Relevant
Be	
  




                32
How	
  Can	
  We	
  Discover	
  
 What’s	
  RELEVANT	
  
        To	
  THEM?

                                   33
29
OUT:	
  	
  
Monologue	
  	
  Blah,	
  Blah,	
  Blah	
  Broadcast
                                                30
OUT:	
  	
  It’s	
  not	
  about	
  what	
  I	
  can	
  do	
  for	
  you.	
  	
  
   It’s	
  ALL	
  about	
  how	
  amazing	
  I	
  am.




                                                                                    8
Cody.Phillips@garygreene.com



             IN:	
  All	
  About	
  Them
              IN:	
  	
  ConversaFon
IN:	
  	
  Sharing	
  +	
  Solving	
  +	
  Serving   32
33
Not	
  Remarkable	
  Like	
  This    20
                                04/01/10
To	
  Abract,	
  Connect	
  and	
  Loyalize,	
  
 Focus	
  On	
  These	
  Three	
  Unmet	
  Human	
  Needs	
  


1.	
  A	
  Sense	
  Of	
  Significance
2.	
  A	
  Sense	
  of	
  Certainty
3.	
  An	
  Improved	
  State	
  of	
  Being




                                                                42
“I've	
  learned	
  that	
  
people	
  will	
  forget	
  what	
  
 you	
  said,	
  and	
  people	
  
  will	
  forget	
  what	
  you	
  
  did,	
  but	
  people	
  will	
  
 never	
  forget	
  how	
  you	
  
   made	
  them	
  feel.”
       ~	
  Maya	
  Angelou



                                       36
R   epetition
                http://www.flickr.com/photos/yushimoto_02/4251723517/
                                                                             44
                                                                             21
                                                                        04/01/10
OUT
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  MeMe.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  MeMe.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  MeMe.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  MeMe.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  MeMe.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  MeMe.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
          20
Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  Me.	
  	
  Me.	
  Me.	
  Me	
  
                                                                                                04/01/10
IN:	
  On-­‐Purpose	
  and	
  In-­‐Person	
  Contact	
  &	
  ConversaFon

                             Contact

                                               ConversaFon
 Become	
  Preferred,	
  
                                                   and
 Referred	
  &	
  Rewarded
                                                ConnecFon




                Sharing,	
                 	
  Trust
                Serving	
  &	
                 and
                Solving                  Discovery               39
InformaFon	
  Oceans	
  and	
  Omnipresence
The	
  Future	
  has	
  
already	
  happened.	
  
It’s	
  just	
  not	
  evenly	
  
       distributed.
  -­‐	
  Adrian	
  Slywotzky,	
  Mercer	
  Consultants
                                                         41
hbp://www.GapingVoid.com
43
Findable	
  	
  +	
  Discoverable	
  +	
  Sharable
               Becoming	
  Omnipresent        44
Because	
  People	
  Trust,	
  Choose
and	
  Recommend	
  The	
  Familiar	
  .	
  .	
  .




                         	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  




                                                                                                                                                                                                        45
 
	
  Seven	
  Facebook	
  Best	
  Prac<ces
	
  1.	
  	
  Status	
  Update	
  =	
  Waving	
  Hello	
  
	
  2.	
  	
  Like	
  =	
  Smile	
  &	
  Head	
  Nod	
  
	
  3.	
  	
  Share	
  =	
  ContribuFon/Giving
	
  4.	
  	
  Lists	
  =	
  Listening	
  +	
  Insight	
  (relevant)
	
  5.	
  	
  Friending	
  =	
  Oxygen	
  =	
  Life	
  
	
  6.	
  	
  Comments	
  =	
  ConversaFon	
  &	
  ConnecFon




                                                                      46
Don’t	
  Relax?
                  47
Learning	
  is	
  always	
  rebellion.	
  Every	
  bit	
  of	
  
new	
  truth	
  discovered	
  is	
  revoluFonary	
  to	
  
          what	
  we	
  believed	
  before.                         48

                     -­‐	
  Margaret	
  Lee	
  Runbeck,	
  Author
Love	
  Change
                 49
Thank	
  You.
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Ken	
  Brand-­‐	
  832-­‐797-­‐1779	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  LessBlahBlah.com
                                                                                KenBrand.com
                                                                                Ken@KenBrand.com




                                                                                                                                  8
Are	
  you	
  serious	
  about	
  becoming	
  socially	
  savvy,	
  
          trusted,	
  preferred	
  and	
  referred?




       Read	
  these	
  books.	
  	
  Then	
  take	
  acFon!

                                  Thank	
  You.
                     Ken	
  Brand	
  -­‐	
  832-­‐797-­‐1779
     Blog:	
  KenBrand.com	
  	
  Buy	
  The	
  Book:	
  LessBlahBlah.com   62
If	
  you	
  want	
  to	
  stay	
  
 valuable,	
  you	
  cannot	
  stay	
  
   where	
  machines	
  can	
  
        replace	
  you.	
  The	
  
  experience	
  you	
  provide	
  
has	
  to	
  be	
  uniquely	
  human.
   -­‐	
  Julien,	
  InOverYourHead.net   52

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The BIG e 2011 - Ken Brand "Less Blah Blah - More Ah Ha"

  • 1. How Social Savvy Real Estate Agents and Leaders Become Omnipresent, Trusted & Chosen! 1
  • 2. What?    We  aren’t  in  Kansas  anymore?    Duh! 8
  • 3. A  Day  In  The  Life  -­‐  Pre  2008   A  Day  At  The  Beach 8
  • 5. Recession  +  Consumer-­‐Tech  RevoluFon     =  OMG  Tidal  Wave 8
  • 6. When  there’s  less  of  this.  .  . 6
  • 7. There’s  more  of  this.  .  . 7
  • 8. Muscle  Bound  Personal  MarkeFng  (“Dig  Us”)   Doesn’t  Work  Anymore. 8
  • 9. 9
  • 10. We  Live  and  Work  in  a  Trust  Starved,  Don’t  Bore  Me,   Don’t    BS  Me,  and  Definitely  Don’t  Sell  Me  Society! 10
  • 11. Fresh Start What business am I really in? 11 h"p://www.chrisbrogan.com/start-­‐fresh/
  • 12. 12
  • 13. One  company  sells  a  commodity  shoes?     13
  • 14.  What  is  this  company  selling?     14
  • 15. This  company  sells  a  product  commodity?     15
  • 16.  What  is  this  company  selling?     16
  • 18. “It’s more fun to be a pirate than to join the navy.” Human  Experiences 18
  • 19. How  Do  CiFzens  Choose? 26
  • 20. 4 out of 5 buyers and sellers only contact 1 or 2 agents. 24
  • 21. 2010  NaFonal  AssociaFon  of  REALTORS  -­‐  Profile  of  Home  Buyers  and  Sellers 24
  • 22. 7 in 10 choose an agent they TRUST. 24
  • 23. 2010  NaFonal  AssociaFon  of  REALTORS  -­‐  Profile  of  Home  Buyers  and  Sellers 24
  • 24. From  Lost  In  The  Crush!   26
  • 26. Top  Of  Mind  Awareness First  mental  recall  in  a  parFcular  category.     Our  category  is  Real  Estate  Agent,   Broker,  or  Sales  Manager. 18 04/01/10
  • 28. How  Can  We  Discover   What’s  RELEVANT   To  THEM? 33
  • 29. 29
  • 30. OUT:     Monologue    Blah,  Blah,  Blah  Broadcast 30
  • 31. OUT:    It’s  not  about  what  I  can  do  for  you.     It’s  ALL  about  how  amazing  I  am. 8
  • 32. Cody.Phillips@garygreene.com IN:  All  About  Them IN:    ConversaFon IN:    Sharing  +  Solving  +  Serving 32
  • 33. 33
  • 34. Not  Remarkable  Like  This 20 04/01/10
  • 35. To  Abract,  Connect  and  Loyalize,   Focus  On  These  Three  Unmet  Human  Needs   1.  A  Sense  Of  Significance 2.  A  Sense  of  Certainty 3.  An  Improved  State  of  Being 42
  • 36. “I've  learned  that   people  will  forget  what   you  said,  and  people   will  forget  what  you   did,  but  people  will   never  forget  how  you   made  them  feel.” ~  Maya  Angelou 36
  • 37. R epetition http://www.flickr.com/photos/yushimoto_02/4251723517/ 44 21 04/01/10
  • 38. OUT Me.    Me.  Me.  Me  Me.    Me.  Me.  MeMe.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  MeMe.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  MeMe.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  MeMe.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  MeMe.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  MeMe.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   20 Me.    Me.  Me.  Me  Me.    Me.  Me.  Me  Me.    Me.  Me.  Me   04/01/10
  • 39. IN:  On-­‐Purpose  and  In-­‐Person  Contact  &  ConversaFon Contact ConversaFon Become  Preferred,   and Referred  &  Rewarded ConnecFon Sharing,    Trust Serving  &   and Solving Discovery 39
  • 40. InformaFon  Oceans  and  Omnipresence
  • 41. The  Future  has   already  happened.   It’s  just  not  evenly   distributed. -­‐  Adrian  Slywotzky,  Mercer  Consultants 41
  • 43. 43
  • 44. Findable    +  Discoverable  +  Sharable Becoming  Omnipresent 44
  • 45. Because  People  Trust,  Choose and  Recommend  The  Familiar  .  .  .                                                                                       45
  • 46.    Seven  Facebook  Best  Prac<ces  1.    Status  Update  =  Waving  Hello    2.    Like  =  Smile  &  Head  Nod    3.    Share  =  ContribuFon/Giving  4.    Lists  =  Listening  +  Insight  (relevant)  5.    Friending  =  Oxygen  =  Life    6.    Comments  =  ConversaFon  &  ConnecFon 46
  • 48. Learning  is  always  rebellion.  Every  bit  of   new  truth  discovered  is  revoluFonary  to   what  we  believed  before. 48 -­‐  Margaret  Lee  Runbeck,  Author
  • 50. Thank  You.                                        Ken  Brand-­‐  832-­‐797-­‐1779                                              LessBlahBlah.com KenBrand.com Ken@KenBrand.com 8
  • 51. Are  you  serious  about  becoming  socially  savvy,   trusted,  preferred  and  referred? Read  these  books.    Then  take  acFon! Thank  You. Ken  Brand  -­‐  832-­‐797-­‐1779 Blog:  KenBrand.com    Buy  The  Book:  LessBlahBlah.com 62
  • 52. If  you  want  to  stay   valuable,  you  cannot  stay   where  machines  can   replace  you.  The   experience  you  provide   has  to  be  uniquely  human. -­‐  Julien,  InOverYourHead.net 52