Does your company need IT service management solutions? Check out what HEAT Software can do for you and upgrade your IT help desk software today!

1. HEAT Software has a vast selection of IT service
management solutions that can benefit your
company! Learn about the various solutions by
checking out this informative guide!
HEAT Software: IT Service
Management Solutions

2. • Service Automation
• Modern Design
• Self Service - Service
Catalog
• Change Management
• Voice and Workflow
Automation
Capabilities
Some of the capabilities that fall under the HEAT Service
Management umbrella include:
• Integrate Client
Management
• Dashboards and
Reporting
• Mobile
• Discovery
• Remote

3. • Authorize and approve the request automatically
• Initiate the changes to the end users automatically
• Control your services portfolio on a continuous basis
• And more
HEAT Service Automation
The automated service delivery life-cycle workflow
provides users the simplicity of requesting a change or
service.

4. • Quick call templates
• Attachments
• Journals
• Documents
HEAT Modern Design
This interactive user interface allows Service Desk users
to quickly access common items in real-time like:

5. • Provision new workers
• Software installation
• New device activation
• And more
HEAT Self Service – Service Catalog
This service supports all types of IT services that need to
be ordered via the Self Service – Service Catalog. It's
capable of doing the following:

6. HEAT Change Management
Change Management by HEAT Software integrates the
best practice templates that support end-to-end, life-
cycle management processes.
It gives Change Managers real-time filtering and visibility
capabilities for all changes by type, category and status.

7. HEAT Voice and Workflow Automation
Improve productivity and efficiency with Voice and
Workflow Automation! You can get quickly get set up
and running with out-of-the-box templates and pre-
defined workflow blocks that can be easily modified to
meet your specific needs.

8. • Standardize business processes across the enterprise
• Manage physical, virtual & mobile devices
• Improve the mean time to repair
• And more
HEAT Integrated Client Management
Reduce the amount of manual IT management with
Integrated Client Management. It provides users with
the following capabilities:

9. Additional Capabilities
Learn more information about all of HEAT Software's IT help
desk software capabilities by calling (800)776-7889 and by
visiting our website at HEATSoftware.com today!