1. Automated IT Service Delivery
for Managed Service Providers
Sunny Lam
Account and Technical Manager
North Asia
sunny.lam@kaseya.com

2. Agenda
• What
challenge
does
Data
Center
pose
to
IT
systems
management?
• How
can
you
maintain
Data
Center
servers
anywhere
without
a
VPN?
• What
tools
are
necessary
to
be
on
the
cuCng
edge
of
Data
Center
IT
management?
1
of
11

3. Data Center Challenges
• Running
24x7
mission
criKcal
servers
–
cannot
afford
system
failure
• Monitoring
and
Backup
–
hard
to
manage
remotely
and
consistently
• Need
soPware
tools
for
managing
servers
–
overwhelmed
with
different
tools
and
systems
• The
growth
of
VirtualizaKon
-­‐
increase
man-­‐hours
for
system
maintenance
2
of
11

4. Traditional IT Services Don’t Work
“Break/fix”
IT
service
is
not
suitable
in
mission
criKcal
environment
Heavily
reliant
on
ReacKve
manual
process
Never
enough
Hard
to
manage
people;
doesn’t
machines
in
scale mulKple
locaKons
3
of
11

5. Key Challenges under Break/Fix
of
total
resolu+on
+me
is
of
a
typical
IT
budget
is
spent
spent
on
problem
isola+on
on
simply
maintaining
exis+ng
and
root
cause
analysis
IT
opera+ons.2
rather
than
actually
solving
the
problem.1
#1
Pain
Point
-­‐
“My
machines
manage
me,
rather
than
the
other
way
around”
1. Turner,
Mary
Johnston.
IDC.
“Automated,
Integrated
IT
OperaKons
Improve
Efficiency
and
Deliver
Cost
Savings”.
January
2010.
4
of
11
2. O’Donnell,
Glenn.
Forrester.
“IT
OperaKons
2009:
An
AutomaKon
Odyssey”.
July
2009.

6. Thinking Managed Service
Scheduled
maintenance
Proac+vely
service
&
managed
related
ac+vi+es
Fully
Integrated
automated reports
5
of
11

7. What tools do you need?
• Single
pane
of
glass
interface
• Highly-­‐integrated
• Highly-­‐repeatable
6
of
11

8. Integrated Reporting
• Comprehensive
Report
• Reports
scheduled
&
auto-­‐distributed
• Key
Performance
Indicators
(KPIs)
easily
communicated
• Manage
all
of
your
Data
Center
Servers
anywhere,
anyKme
7
of
11

9. Flexible Deployment Options
• Industry
standard
secure
connecKon
regardless
of
locaKon
without
VPN
• Manage
computers
across
the
LAN
or
Internet
Managed
LocaKon
#1
Macs
Monitored
via
SNMP
Mixed
LAN
PCs
Managed
LocaKon
#2
Remote
Admin
Remote
Managed
Centrally
Managed
LocaKon
#3
Server
AcKve
Directory
Task
LAN
8
of
11

10. Kaseya
Company Introduction
9
of
11

11. The Global Standard for
IT Automation
10
of
11

12. Kaseya Fact Sheet
• Global
leader
in
IT
service
automaKon
soPware
• 8,000+
customers
• Licensed
to
manage
more
than
8
million
end
points
• Across
40
countries
• Profits
fuel
growth
11
of
11

13. Thank you
www.kaseya.com