![[object Object],[object Object],[object Object],[object Object],Today I will …](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommandé
Recommandé
Contenu connexe
Tendances
Tendances (20)
En vedette
Similaire à Fiona narburgh
Similaire à Fiona narburgh (20)
Fiona narburgh
- 1. Thank Goodness it’s Monday! Turning on your people – even in tough times Fiona Narburgh Head of Strategy & Communications for Wychavon And film maker!
- 5. The bad times … Where we were • Performance was average • Inspection meant interference • Staff weren’t proud to work here • Customer service was patchy • Departments did their own thing A middle England, mediocre council So what makes the difference?
- 9. “ I have not seen toilets as immaculate as these since a recent visit to Harrods” (Feedback on public toilets, Evesham)
- 10. An Engaged Employee Feels that the organisation gets the best out of them (Optimising Performance) Speaks highly of the organisation as an employer (Advocacy) Is motivated at work (Motivation) Feels valued by the organisation (Feeling Valued) Is satisfied with their job (Job Satisfaction) The Building Blocks of Employee Engagement
- 12. An example of active disengagement (MacLeod and Clarke)
- 20. © Best Companies Limited Personal Growth My Team Wellbeing My Manager Leadership My Company Fair Deal GSB Times Best Companies to work for 2010
- 22. Best Council to work for: Overall biggest differences 09/10 -21.6 3.73 4.54 Senior managers in this organisation do a lot of telling but not much listening -23.2 4.20 5.17 I have confidence in the leadership skills of the senior management team -29.4 3.99 5.16 I am excited about where this organisation is going -29.6 3.76 4.88 I am inspired by the person leading this organisation -33.4 3.95 5.26 Senior managers truly live the organisation’s values % diff Council Private Question
- 24. £5 £3m Mixed Economy of Service Provision 2010
- 28. Do you enjoy your job?
- 30. Are you proud to work for us?
- 31. Job Grade Level © Best Companies Limited No. of responses 136 52 7
- 50. Global Corporate Challenge (pedometer challenge)
- 51. Better not busier (our approach to lean/ transformation)
Notes de l'éditeur
- Presentation Title Thursday 3 February 2011
- BEST COMPANIES PROVIDE US WILL DETAILED DATA EACH YEAR ON VARIOUS ASPECTS OF ENGAGEMENT TELLS US SOME HOME TRUTHS A good manager… Talks openly and honestly Shares important information Expresses appreciation Supports and cares Listens more than they talk Helps fulfil potential Motivates us to give our best Is a good role model Demonstrates leadership skills ONE RECURRING TREND IS THAT WE NEED TO INVEST IN OUR FRONT LINE MANAGERS/ SUPERVISORS THIS SHOWS THAT STAFF FEEL LEES MOTIVATED BY THEIR MANAGER THE FURTHER WE GO DOWN THE ORGANSIATION Best Companies looked at a number of factors – the feedback suggested we might benefit from looking at a number of the factors they study in their survey In particular these included qualities relating to A good manager/what good staff engagement looks like/personal growth/what makes a good team…
- SO WE SEARCHED FOR A PROVIDER TO DELIVER OUR VERY UNIQUE ASPIRATIONS MINDGYM AFTER MUCH DIALOGUE WITH US CAME UP WITH THE 7 HEADS OF A WYACHAVON MANAGER
- SO WHAT QUALITIES ARE IMPORTANT MOVING FORWARD?
- 7 heads of a Wychavon Manager – WHICH YOU WILL NOW RECOGNISE! This is to take into account the Wychavon Management model and the logistical guidelines to create the most impactful training programme for Wychavon
- 5 day workshop Kaizen Blitz….. = Reflections 10 min meetings What's important to the staff , visual, not in the PC!