2. The Data Center Crisis
Exploding growth and complexity
• Servers DOUBLING every 5 years*
• Network Devices DOUBLING every 2 years*
• Terabytes of Storage DOUBLING every 1 year*
Spiraling management costs
• $2 – $3 spend on management for every $1 spend on
hardware*
Shortage of management talent
• 45% projected shortage of qualified DC talent by 2015**
*IDC - Worldwide IT consolidation market opportunity 2006
**AFCOM Data Center Institute
3. Why HP Business Service Automation?
Comprehensive service-aware automation
Automate the entire data center with an integrated view of the business services –
across clients, applications, servers, networks, storage, physical and virtual systems
Significant improvement in operations efficiency
Automate global discovery, provisioning, patching, configuration, compliance…
Business continuity and availability
Establish continuity, availability, disaster recovery, disaster tolerance and data protection
Reduce IT costs
Dramatic improvement in infrastructure-to-admin ratios
Compliance and Security
Enforce and automate auditing and reporting on SOX, HIPAA, PCI, ITIL and security policies
4. Our approach to data center automation
1 Automate elements
Comprehensive automation for networks, 1
servers or storage, spanning all tasks from
Links to
provisioning and change management to IT service
compliance enforcement and reporting Automate
management
networks
2
2 Automate common IT processes
3
Establish runbook automation for Automate
common and repeatable IT processes Automate Runbook business
servers 2 automation 4
across all infrastructure tiers, IT groups services
(Data center + client)
and systems 3
2
Automate
3 Automate the data center storage
Links to Links to
Integrated automation of all aspects of change, business
deploying and managing applications, configuration service
and release management
servers, networks, storage and common
processes across the entire data center
4 Automate business services
Automate the entire business service with
continuous control of each phase of the
service lifecycle, across the data center and
client end points, from automated operations
to monitoring and ticketing
11 December
4 2008
5. 1 Automate network management
Proactive change, config and compliance management
Key challenges
• Complicated to ensure compliance,
troubleshoot
• Poor network device visibility
• High support costs, network growth, fixed
budgets and staffing
What HP Network Automation delivers
• Resilient and maintainable network
• Real-time network visibility,
automation, and control
• Automated real-time change detection and
configuration updates, policy enforcement,
provisioning, and patching
• Single platform to manage network device
models across all manufacturers
5 11 December 2008
6. 1 Automate server management
Lifecycle management for enterprise servers and applications
Key challenges
• Long cycles for provisioning/patching
• Inability to enforce internal or
regulatory standards
• High staffing costs
What HP Server Automation delivers
• Reduced costs and increased
productivity of common tasks
• Server and application lifecycle
management
• Proactive compliance via regulatory
templates and policy enforcement
• Single view of app dependencies,
across network and server
configurations
6 11 December 2008
7. 1 Automate storage management
Application-aware storage lifecycle management
Key Challenges
• Poor storage visibility and MTTR
• Storage underutilized
• Long maintenance windows from
uncoordinated changes
What HP Storage Essentials delivers
• Integrated management functions,
spanning SAN, storage resource
management, and app metering
• Increased performance with deep global
insight into utilization by apps
• Enhanced application reliability,
performance, and intelligent forecasting
• Reduction in costs via improved
utilization, operational efficiency
7 11 December 2008
8. 2 Automate common IT processes
Proactive management of incident resolution & routine tasks
Key challenges
• Increasing alert volumes with slowing time to
discovery and incident resolution
• Changes and incident response are time
consuming, error prone, and inconsistent across
teams
• Inability to enforce best practices and ITIL
What HP Operations Orchestration delivers
• Improved efficiency and cost reductions via
automation of routine maintenance tasks
• Automation of key processes, such as incident
resolution and change orchestration
• Standardized processes to enforce ITIL and
maintain compliance audit trails
• Link the change and task execution with the
various (pre-integrated) IT tools and groups
8 11 December 2008
9. 3 Automate the entire data center
Proactive infrastructure lifecycle management and compliance
Key challenges All servers
Entire network
• Technology environment is extraordinarily and software
complex and continually changing
• Inability to view and report on all elements of an
application (server, network, storage)
concurrently
• Root-cause analysis difficult when multiple teams
involved
What HP data center automation delivers Entire storage
• Enables IT to see the impact of a change and infrastructure
interdependencies across application
components
• View & manage application compliance across
servers, network, and storage in single
dashboard
• Provides vulnerability alert and security best
9 practices 2008 all hardware elements
11 December for
• Audit reporting across all hardware elements
10. 4 Automate business services
Lifecycle management for entire business service
Key challenges
• Teams working in silos not well coordinated or sharing
information
• Point tools don’t share information or provide
comprehensive view of business services they help
manage
• Lack full understanding of business service requirements
during change approval and incident resolution processes
What HP business service automation delivers
• Enables IT to provision entire services and manage
change, from provisioning through ongoing maintenance
• Integration between ITSM, BSM, and Operations
management tools
• Automates client device management spanning
deployment, patching, upgrading OSs and apps
• Provides continuous control from automated operations to
10
monitoring and ticketing
11 December 2008
11. HP Business Service Automation
Service-centric, integrated automation suite
BSM Business Service Automation ITSM
Operations Orchestration
Change Compliance Provisioning
Baseline
Automation Automation & Scaling
IT Teams IT Systems
• Server • Configuration • Policy based • Software
management audits distribution
• Network
• Patch • Remediation • Bare Metal
• Storage
Management provisioning
• Actionable
• Client
• Deployment reports • Process-
• Software workflows enabled
• Cross-tier
Application storage
• Packaging compliance
provisioning
• Cross-tier views
• Test
Monitoring
applications
deployments • Subscription Help desk/
and
events & dependencie • Rollback
service for
up-to-date
change
alerts
s
compliance requests
audits
11 11 December 2008
12. HP Business Service Automation (BSA)
Automate management of client, server, software, network, storage & process
Business Service Automation
BSM ITSM
Operations Orchestration
Live Network
Provisioning &
IT Teams Discovery IT Systems
Client Network Server Scaling
Storage
Automation Automation Automation Automation
• Discover servers, • Server, network, • Audit • Servers & network
software network storage devices
• Remediation
devices, &
storage Service Automation VisualizerSoftware
• Applications
• Reporting
•
• Interdependencies • Configurations • Process-enabled
• All applications &
storage
• Configurations • Patching components
provisioning
• Software
distribution
Monitoring/ Help desk/
events & change
alerts Service Automation Reporter requests
Universal CMDB
12 11 December 2008
13. Use Case 1:
Patch SAP Application
ITIL/Change Process View:
1 2 3 4 5 6
Identify Submit Change Change Impact Change Request
Change
Vulnerable Request to CRB Determined & Closed with Update CMDB
Implemented
Devices Reviewed Comments
But the actual systems implementation is much more complex:
5. Close change
2. Submit change— 6. Update CMDB—
4. Change vulnerable
1. Identify 3. Change impact—
request—Details
Enough detail on Updated in timely
implemented — get
devices—Did we What services get
of what actually
proposed change manner and
the rightthe
Identify devices?
happened impacted?
to make a correctly?
changed devices
recorded?
decision?
Automation Ticketing Application
System CMDB
System Mapping
Today’s Multiple non-integrated systems and data stores, manually coordinated
Problem hand-offs → too slow and error prone
13 11 December 2008
14. Use Case 1:
Patch SAP Application
HP Business
Service Automation
Benefits
• Create ticket in Service
Manager 1. Integrated solution improves agility &
Change control review and
accuracy
•
approve ticket
• Operation Orchestrator
coordinates change workflow 2. Integrated, repeatable documented, process
• Client, Server, Network &
Storage Automation execute 3. Fewer errors, higher uptime of applications
change operations
• Notify Service Manager to
close ticket
• Update Universal CMDB with
accurate data center state
14 11 December 2008
15. Use Case 2:
Incident management
ITIL/Incident and Problem Process View:
1 2 3 4 5 6
Troubleshoot
Identify Service Identify Create TT/RFC Implement
problem to Update
performance changes to be to implement change and
isolate root- CMDB
degradation implemented change close RFC
cause
But the actual systems implementation is much more complex:
4. Change implemented 5. Close change 6. Update CMDB—
1. Identify service 2. Gather data to
upon approval— 3. Create RFC to of
request—Details Updated in timely
performance issue identify root
Is service back up to make change
what actually manner and
cause
performance? happened recorded? correctly?
Monitoring Automation Ticketing
CMDB
System System System
Today’s Multiple un-integrated systems and data stores, manually coordinated
Problem hand-offs → inconsistent troubleshooting, high MTTR
15 11 December 2008
16. Use Case 2: Closed loop integrated
Incident Management
HP Business
Service Automation
• Detected service level Benefits
degradation in HPOV and
BAC 1. Integrated solution reduces MTTR
• Operations Orchestration
automates diagnostics &
remediation flow
2. Documented process reduces learning curve
• HP Automation troubleshoots and improves consistency of resolution
& remediates configuration
issues 3. Improved/higher uptime of application
• Operations Orchestrates
updates Service Manager
ticket with full audit trail
• Update Universal CMDB with
accurate data center state
16 11 December 2008
17. Expected benefits
Cost Organization-wide improvement
containment Achieve server/admin ratios of 100+
Automated
Reduce change execution times by 90%
configuration
Compliance 80% reduction in time to perform audit and achieve
management compliance (regulatory, internal, industry standards…)
Higher uptime & Eliminate 70% of outages & security incidents caused by
security manual mis-configurations
Preventative Eliminate unauthorized, unapproved server access to
management minimize server downtime
17
18. HP Business service automation
#1 in market share
#1 in server automation market share #1 in network automation market share
37% combined market share 28% market share
+44% growth from 2006 to 2007 +25% growth from 2005 to 2006
Source: IDC Source: IDC
“Worldwide Server Provisioning Software 2007-2011 Forecast and 2006 Vendor Shares” (2007) “Worldwide Network Change and Configuration Management Forecast and Market Share, 2007-2011” (2007)
19. HP Business service automation
#1 in offering and strategy
“In Forrester’s 80-
criteria evaluation of
DCA vendors, we
found that HP leads the
pack because of its
breadth of solution in a
very competitive DCA
market.”
Evelyn Hubbert, Forrester
