HRDQ August Catalog

TRAINING TOOLS FOR DEVELOPING GREAT PEOPLE SKILLS
Customize Your Training
Reproducible Training Library p. 4
August 2014
HRDQstore.com 800-633-4533

LETTER FROM THE PRESIDENT
Dear Colleagues:
Is customized training in your learning budget for
2015? Before you laugh, check out HRDQ’s Reproducible
Training Library (p. 4). A collection of 75 instructor-led
and e-learning programs, it’s a very affordable, soft-skills
courseware solution that will put tailor-made training
within your reach.
For less than it would cost you to develop a two-hour
program, our complete library gives you unlimited access to 300+ hours of research-based,
quality training on topics from communication and leadership to team building,
coaching, sales training, and more. It’s all completely customizable and available at a
price point that fits even the tightest training budget.
With just a few clicks, your programs are downloaded, ready for delivery with an
instructor manual, participant guide, and PowerPoint® presentation. Or if you prefer, the
materials can be easily tailored using the Microsoft® Office applications you already
have, which means no special software or design skills are required. Here’s how some of
our clients use the courseware to serve up a customized learning experience:
• Add company logos and corporate branding (so simple!)
• Insert industry lingo, examples, and relevant data
• Divide programs into shorter modules
• Combine content to extend existing training
Download a free preview and see for yourself what the Reproducible Training Library
can do for your training curriculum. Call our Customer Service Team at 800-633-4533 or
visit www.HRDQstore.com/rtl. Thank you for choosing HRDQ.
Regards,
Bradford R. Glaser
President & CEO
P.S. Get a free preview
of any title from the
Reproducible Training
Library! Go to
HRDQstore.com/preview.
Featured Products
Conflict Strategies Inventory
Third Edition
Prosper through conflict with this
combination assessment, workbook and
classroom workshop. Participants will gain
the knowledge and insight needed to
address conflict in any situation. p.25
HRDQstore.com/csi
Jungle Escape
Give your teams a clear vision of how a well-oiled
team behaves. This experiential game
is an excellent way to introduce basic team
skills, improve productivity between work
groups, or energize mature teams. p.19
HRDQstore.com/jungle
What’s My Leadership Style?
Assess leaders to find out their personality
style. Leaders with style knowledge are
better equipped to interpret the behavior of
others, and improve their ability to respond
effectively in any situation. p.13
HRDQstore.com/wmls

HRDQstore.com | 3
Training tools for
developing great
people skills.
Find What You Need
Customizable. . . . . . . . . . . . . . . . 4
Leadership. . 5
Communication . 9
Style Series. . 12
Personality Style. . 16
Emotional Intelligence. . 17
Team Building. . 18
Coaching. . 23
Conflict & Stress. . 25
Problem Solving & Decision Making. . 27
Change Management. . 28
Supervisory Skills . 30
Learning Style . 33
Evaluation & Trainer Resources. . . . . 34
Negotiating. . 35
Creativity & Innovation . . . . . . . . . 37
Customer Service. . 39
Project Management. . . . . . . . . . . 40
Selling Skills . 41
Index. . . . . . . . . . . . . . . . . . . . 42
How to Connect with Us
ONLINE HRDQstore.com
24 hours a day, 7 days a week
CALL 800-633-4533 or 610-279-2002
Weekdays 9:00am – 5:00pm (ET)
CHAT ONLINE HRDQstore.com
Weekdays 9:00am – 5:00pm (ET)
SOCIALIZE
HRDQ brings you the best in assessments,
games, workshops and simulations for
instructor-led classroom learning, and
e-assessments and e-learning for distance
learning. Our training materials don’t just
tell how something should be done — they
show you, because experiential learning is
better learning.
HRDQstore.com

CUSTOMIZABLE HRDQstore.com/rtl
REPRODUCIBLE
TRAINING LIBRARY
Customizable Soft-Skills Courseware
customize
your
training
FREE PREVIEWS
HRDQSTORE.COM/PREVIEW
For far less than the cost to develop quality classroom training from scratch, you can
purchase, download, tailor, and publish these programs so simply, you’ll be amazed.
The Reproducible Training Library includes 75 Classroom and 40 e-Learning programs —
buy the entire library, bundles, or pick any single program. Each program includes
facilitator and participant materials, plus a PowerPoint presentation. Files are provided
in Microsoft® Word and PowerPoint formats, ready to edit. You can add/change/remove
content, include your logo and information, and more! Edit, host and deliver!
Why the Reproducible Training Library is the right choice:
• 75 classroom training programs with complete facilitator and participant materials
• 40 titles also available as self-study, SCORM compliant, e-learning programs
• High-quality, professionally designed, content rich programs
• Pick your titles and download today, or order the entire library
• Unlocked files allow you to edit however you like
• Reproduce the materials as needed, print 1 or 100
• No additional fees, just an affordable, one-time purchase
Choose from 75 high-quality programs:
• Balancing Priorities: How to Successfully Manage Tasks, Deadlines, and Expectations
• The Art of Effective Communication
• Managing Offsite Employees: Staying Connected with a Dispersed Workforce
• The Toughest Supervisor Challenges Motivating Employees to be Their Best
• Leading Others Through Change: A Three-Phase Model for Success
See the full title list at
HRDQstore.com/rtl
4 | HRDQstore.com Questions? Call: 800-633-4533

HRDQstore.com/leadership LEADERSHIP
The Comprehensive Leader
A New View of Visionary Leadership
HRDQ, Developed by Eileen M. Russo, PhD and Laurie Ribble Libove, MS
Assessment, 1.5 hours
Visionary leaders possess knowledge of
themselves, those they lead, their organization,
and the world. The Comprehensive Leader cuts
straight to the heart of it. This eye-opening
assessment measures strengths and weaknesses
in all 4 areas, and when combined with peer
feedback, leaders gain new insights into their
behavior — as well as their untapped potential.
The Comprehensive Leader is a 40-item
assessment that will help participants to discover
their personal leadership style, recognize their
potential, and understand how to realistically
exercise visionary leadership.
L E A R N I N G O U TCO M E S
• Understand the concept of visionary
leadership
• Identify the organizational benefits of
visionary leadership
• Gain insight on how others perceive
leadership behavior
• Learn the Model of Comprehensive
Leadership
• Discover how to put visionary leadership
principles into practice
HRDQstore.com/compleader
Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and
PowerPoint presentation $180
Self Assessment $17
Online Assessment with Feedback $40
Individual Online Assessment with Feedback $40
Observer Form $9
Matrix Manager Inventory
Leading in a Collaborative Environment
James P. Eicher, MA, John E. Jones, PhD, and William L. Bearley, EdD
Assessment, Workbook, and Workshop, 1.5 hours
Leading skills for today’s
collaborative world.
Introducing the Matrix Manager Inventory:
Leading in a Collaborative Environment, the
timely self-assessment and training workshop
that’s designed to help both new and seasoned
managers acquire and develop the ability to flex
between “command and control” and “influence
and collaborate” management.
With the comprehensive approach of the Matrix
Manager Inventory, your managers will become
well-equipped to navigate the dynamics of
matrix management, handle constant change
with confidence, influence performance when
there is no direct control, and achieve the results
that drive organizational success.
• Learn how to balance the skills required of
traditional and matrix management
• Understand the matrix management
decision-making criteria
• Build a “spectrum” of skills and behaviors
that drive successful influence and
collaboration
• Define the role set or network needed to be
a successful matrix manager
• Overcome the daily dilemmas and challenges
of matrix management
HRDQstore.com/matrix
Facilitator Set Includes facilitator guide, sample participant materials, and PowerPoint presentation $180
Participant Workbook $22
Paper Self Assessment $17
Online Self Assessment $25
QuickStart Training 2 hours of telephone coaching for facilitators $450
Much more online at HRDQstore.com HRDQstore.com | 5

LEADERSHIP HRDQstore.com/leadership
Managing for Employee Engagement
Patrick Lencioni
Assessment and Workshop, 4 or 8 hours
Job misery is an epidemic
organizations can’t afford.
Research shows that 77% of people are in
miserable jobs and an estimated $350 million
has been lost in productivity. Miserable jobs
drain people of their energy, confidence, and
self-esteem. Miserable jobs also have a huge
impact on an organization, its productivity,
turnover, morale — and clearly, its bottom line.
Managing for Employee Engagement is a powerful
new training package that’s packed with tools
for tackling job misery, including a manager’s
assessment, workshop, workbook, book, poster,
and supplemental dvd.
• Understand the difference between a bad
job and a miserable job
• Know the effects of job misery on employees
and organizations
• Learn the Three Signs of a Miserable Job
Model
• Discover if direct reports are miserable
• Learn techniques to improve job satisfaction
and productivity
HRDQstore.com/emp-engage
Facilitator Set Facilitator guide, sample assessment and participant workbook, poster, and facilitator support materials.
Includes a free copy of Three Signs of a Miserable Job. $251
Assessment $20
Three Signs of a Miserable Job Video and Companion Guide $495
Online Assessment 180 degree feedback for employees with a minimum of three direct reports. $75
Legacy Leadership Competency Inventory
Dr. Jeannine Sandstrom and Dr. Lee Smith
Building a real-time legacy in
today’s organizations.
• Understand the concept of legacy leadership
What if you were living your legacy now? What
• Learn the 5 Best Practices Model and the 10
if your vision for the future was evident in
Critical Success Skills
everything you do, every day? Welcome to the
• Know the top 3 strengths and challenges in
Legacy Leadership Competency Inventory (LLCI),
each of the 5 Best Practices
a comprehensive training package that offers
tools for both the individual and the facilitator,
• How to shift one’s thinking to serve others
including a self assessment, online multi-rater
first, then oneself
assessment, workbook, and one-day workshop.
• Develop an action plan for becoming a
Legacy Leader
LLCI delivers a framework of behaviors, attitudes,
and values that bring out individuals’ best,
HRDQstore.com/legacy
develop other leaders in the organization,
establish a leadership culture, and positively
impacts the bottom line.
Facilitator Set Includes sample participant materials $180
Online Multi-rater Assessment $148
Wallet Card 10-Pack $13
Legacy Leadership Competency Inventory Book Paperback 306 pages $27

HRDQstore.com/leadership LEADERSHIP
LEARNING OUTCOMES in the TEAM
MODULE
• Understand the difference between groups
and teams
• Learn the importance of interdependence
• Recognize how communication impacts team
performance
LEARNING OUTCOMES in the
LEADERSHIP MODULE
• Experience the benefits of facilitative
leadership
• Learn how a facilitative style creates an
atmosphere of teamwork
• Discover the drawbacks of traditional or
passive leadership
HRDQstore.com/mars
Mars Surface Rover
Second Edition
Matthew P. Eckler and Eileen M. Russo, PhD
Game, 1.5–2 hours per game
Team and leader training that’s out of this world.
Breathe new life into your training with two action-packed games that will send your
audience on space-age adventures in team building and leadership. A comprehensive
kit with two standalone modules, the Mars Surface Rover transforms your classroom into
a top-secret development lab when your audience is challenged to design and develop
a new prototype vehicle for NASA.
Leadership for the new world
This module is a powerful way to illustrate the concept and benefits of facilitative
leadership, whether you are working with new managers or experienced leaders. Using
toy parts to construct an innovative space vehicle, this simulation focuses on vital skills
such as communication, influence, change management, and more. May the best rover
win the race!
Exploring the difference between groups and teams
Introduce basic concepts such as interdependence, common goals, and diversity with an
out-of-the ordinary simulation. Specifically designed to develop new teams, rejuvenate
established teams, and assist teams in conflict, individuals experience first-hand the
difference between group work and teamwork as they work together to construct a
rover that can navigate the red planet.
Deluxe Kit Includes Leadership Version materials to train 3 teams of 5 participants at one time, and
Team Version materials to train 3 teams of 4-7 participants at one time $799
Extra Team Game Pack Materials to train 1 additional team of 4–7 participants $240
Extra Leadership Game Pack Materials to train an additional team of 5 participants at one time $240
Participant Guide Team or Leadership versions available, and sold separately $11
Team Module Kit or Leadership Module Kit Sold Separately $599 each
“ Mars Surface Rover brought the group together through a fun
activity and drove home the point that teams work better than
individuals. In the past, the team-building products I’ve used from
other companies made training sessions drag on and on. But within
minutes of starting the game, everyone was laughing and cheering
each other on.”
Joseph Lavarone, VP Program Management
De Lage Landen Financial Services
Free
Download
Download the article Designing Experiential
Learning in Adult Organizations at HRDQstore.
com/mars under the Free Resources tab.

LEADERSHIP HRDQstore.com/leadership
Courageous Leadership
A Program for Using Courage to Transform the Workplace
Bill Treasurer
Assessment, 4 or 8 hours
Help leaders make the shift from
fearful to fearless.
Courageous Leadership is about developing
capable and confident leaders who can
transform your organization. It’s the training tool
you need to help leaders step up to the plate,
face challenges, inspire others, and drive the top
and bottom lines.
Combining the self assessment, workbook, and
workshop, this comprehensive training package
gives leaders insight into their “courage history,”
shows them how to become more assertive, and
provides strategies for using courage to improve
performance.
• Understand the impact fear has on personal
and organizational performance
• Identify which of the three types of courage
one uses most often
• Learn about three types of courage and
when (and how) to use each
• Discover two distinct ways of leading that
inspire more courageous behavior
• Find opportunities to apply courage in the
workplace
HRDQstore.com/courage
Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation $228
Profile Assessment $17
Wallet Card $2
Remarkable Leadership
A Learning Series for Building Better Leaders
Kevin Eikenberry
Program, 1 hour per module
Everyone is born with a unique set of talents.
Yet only through a continuous upward learning
• Understand four reasons why many
climb can leaders become truly remarkable.
leadership development processes fail
Based on the acclaimed book Remarkable
Leadership: Unleashing Your Leadership Potential
• Discover twelve keys to a successful
One Skill at a Time, author Kevin Eikenberry
organizational leadership development
challenges participants to be more intentional
process
about what, when, and how they learn.
• Identify strategies for developing targeted
leadership skills in a relatively small period
Remarkable Leadership: A Learning Series offers
of time
flexible and practical learning experiences for
leaders at all levels. Presented in one-hour
• Learn how to create relevant learning
learning chunks, the 12-module program allows
experiences to build leadership skills
organizations to target these specific skills:
Championing Change, Communicating Powerfully,
HRDQstore.com/remarkable
Building Relationships, and Influencing with Impact.
Deluxe Facilitator Kit Includes facilitator guide, PowerPoint presentation, sample participant workbooks, and hardcover book $319
Participant Workbook Each title $17
Book Hardcover, Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time $29.95

HRDQstore.com/communication COMMUNICATION
Interpersonal
Influence Inventory
Fourth Edition
Rollin Glaser, EdD
Assessment, 1 hour
Maybe you were born with it. Or maybe it was learned.
Influence is a daily part of everyday work life, from resolving misunderstandings with
colleagues to negotiating complex deals and leading project teams. And while there are
several different styles of interpersonal influence, research shows that assertive behavior
has the greatest impact on individual success and organizational performance.
The good news is that influence is mostly a learned skill. With the right training, some self-discovery,
and a healthy dose of practice, people can develop their ability to be assertive.
The Interpersonal Influence Inventory is an eye-opening learning tool that reveals a
preference for one of four dominant styles: Openly Aggressive Behavior, Concealed
Aggressive Behavior, Passive Behavior, or Assertive Behavior.
An HRDQ bestseller for more than 20 years, the Interpersonal Influence Inventory is the
combination self-assessment and training workshop that has helped thousands of
people identify their interpersonal influence style, learn how they come across to others,
and work toward becoming more effective communicators.
• Discover a preference for one of four
interpersonal
influence styles
• Learn why assertive behavior always yields
positive results
• Understand how other influence styles can
hamper communication
• Identify the behavioral cues that signal each
style
HRDQstore.com/iii
“ Acquiring and/or enhancing communication and influencing
skills is an integral part of team and leadership development. The
Interpersonal Influence Inventory goes right to the heart of this issue
in a manner that enlightens but does not intrude upon participants’
self-esteem. I highly recommend this product.”
Dr. Kathy G. Lowery
Contemporary Learning Concepts
Free
Download
Download the free Info Kit at
HRDQstore.com/interinfo

COMMUNICATION HRDQstore.com/communication
Communication Derailed
Second Edition
Eileen Russo, PhD and Chris Giblin
Game, 2–3 hours per module
Tackle even the most difficult communication
problems with Communication Derailed, an
engaging simulation game that demonstrates the
profound impact of poor communication — and
then teaches the skills needed to communicate
effectively. This popular game addresses
three common communication challenges:
communication in teams, lateral communication,
and communication during organizational stress.
The modules can be run independently or in a series,
depending on your learning goals. Trainers love this
game because it is easy to facilitate and all parts are
reusable.
• Recognize how poor communication can
damage an organization
• Understand how to handle unique
communication problems
• Learn how to improve communication skills
• Create a personal action plan
HRDQstore.com/commd
Complete Game Kit Materials to train up to 3 groups of 4–8 participants at one time $499
Extra Parts $59
Neurolinguistic Communication Profile
Second Edition
James P. Eicher; John E. Jones; PhD, William L. Bearley, EdD; Tony Jeary; and Kevin Grant
Why you “hit it off” with some but
not others.
It’s a phenomenon that happens to all of us —
the ability to determine within minutes whether
or not we’ll “click” with another person. In our
personal lives, rapport leads to friendship or
even love. In the professional world, rapport
paves the way for clear communication, fewer
conflicts, better teamwork, and even greater
productivity.
That’s why you need the Neurolinguistic
Communication Profile the assessment tool
that will help anyone — from employees to
managers and executives — become a more
effective communicator. Individuals will discover
their communication preferences, and then they
learn rapid rapport building techniques. As a
trainer, you can expect to see immediate, game-changing
improvements to key areas such as
customer service, sales, negotiating, coaching,
teamwork, and more.
• Identify one’s personal communication
preference
• Recognize the communication preferences
of others
• Learn how to communicate more effectively
• Understand how to increase productivity and
motivation
• Discover how to mirror another person’s
communication style
HRDQstore.com/ncp

HRDQstore.com/communication COMMUNICATION
Learning to Listen
Third Edition
Laurie Ribble Libove, MS
Assessment, 1– 4 hours
Most people claim to be good listeners. But that’s not what
we hear.
When people listen, organizations gain a competitive advantage from better
communication, morale, and productivity to reduced absenteeism, turnover, and
conflict. However, studies show people remember only half of what they hear, even
moments after they’ve heard it. And that’s not all. On average, people spend 45% of their
time listening, yet only 2% report they’ve had formal education on the topic. Research
makes the message loud and clear — it’s time to add listening to your training line-up.
Learning to Listen is a communication instrument that focuses on the visible — and
invisible — aspects of listening behavior: Staying Focused, Capturing the Message, and
Helping the Speaker. And while most listening assessments measure style, this self-assessment
measures skill level. Because it targets actual behavior, individuals are able to
take immediate action to maximize their strengths and improve upon their weaknesses.
The result is employees who are better equipped to handle customer complaints,
negotiate contracts, manage teams, and more.
Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials,
PowerPoint presentation on USB flash drive, poster, and HRDQue card $225
Paper Assessment $17
Online Assessment $25
Online Self-Study Assessment $27
Poster $15
HRDQue Card $2
• Determine listening effectiveness in three
dimensions
• Explore the visible and invisible aspects of
listening
• Learn what it takes both physically — and
mentally — to listen
• Understand common barriers to effective
listening
• Create a plan to put new skills into
immediate action
Learn more at HRDQstore.com/ltl
“ Learning to Listen has proven to be the perfect instrument for
determining the areas most needed for [listening] skill development.
I have used Learning to Listen with many hundreds of corporate
participants and it effectively assists us in guiding them along the
path to becoming quality listeners.”
Jeffrey Patnaude, President
The Patnaude Group
Free
Download
Discover how Learning to Listen has
helped others. Download the case
study at HRDQstore.com/ltlcase

STYLE SERIES HRDQstore.com/styleseries
Learn how to work
with anyone, in
any situation
The HRDQ Style Series™ is a full line of easy-to-use personality-style
training solutions that shed light on key aspects of organizational
life, from communication and leadership to team building, sales, time
management, coaching, and more.
The HRDQ Style Series™ is an excellent way to introduce personality style
and to help others understand why people behave the way they do.
Your audience will discover things they never knew about themselves,
learn how to use personality to improve their performance, build
rapport with others, and achieve greater success on the job.
Training materials include personality assessments, exercises, games,
and the critically-acclaimed book, Personality Style at Work: The Secret
to Working with (Almost) Anyone.
The HRDQ Style Series™:
• Identifies personality style quickly and accurately
• Enables individuals to see the impact of personality in the workplace
• Helps people to better understand the behavior of others
• Provides the skills to improve interpersonal relationships and performance
• Facilitates improvements to communication, team work, leadership,
and more!
B R I N G P E R S O N A L I T Y TO L I F E !
FREE STYLE KIT
Get started with the Style Kit
at HRDQstore.com/stylekit
Personality Style at Work
Kate Ward
This groundbreaking book takes an in-depth look at personality style and shows you how it can help
you work with virtually anyone in any situation. From dealing with your boss to having that difficult
conversation with your least favorite co-worker, this is your roadmap to dealing with those sticky
situations in a way that works best for you. Your personality is one of the most important tools you
bring to the workplace. Learn how to make it work for you!
HRDQstore.com/psaw
Hardcover Book 242 pages $16

HRDQstore.com/styleseries STYLE SERIES
What’s My Communication Style?
Third Edition
Eileen M. Russo, PhD
What your communication style says about you.
Communication is the lifeblood of any organization, and effective
communication skills are the building blocks of “people skills.”
If managers cannot communicate clearly and persuasively with
employees, and employees with customers, then other vital goals
are forever out of reach. Say goodbye to aspirations for capable
leadership, teamwork, customer service, or even the ability to
execute a coherent business strategy.
If you want to bring about meaningful improvements to
communication skills, the best way to begin is to build a better
understanding of personal communication styles and its effects
on others. What’s My Communication Style is a proven training
assessment that identifies an individual’s preferred style — Direct,
Spirited, Considerate, or Systematic — and the communication
behaviors that distinguish it.
Part of the bestselling HRDQ Style Series, the assessment and its
supporting materials provide a practical and easy-to-use “language”
that enables lasting insights into how to gain mastery over one’s
own communication behavior and how to interpret the behavior of
others — in any situation. What’s My Communication Style is a powerful
centerpiece for management development and interpersonal skills
training.
See page 15 for pricing.
What’s My Leadership Style?
Third Edition
Mary Blitzer Field, MA
• Pinpoint one of four communication style preferences
• Learn about four forms of communication
• Discover how style affects communication
• Learn how to “speed read” a person’s communication style
• Understand how to “flex” style for effective communication with
others
HRDQstore.com/wmcs
• Identify personal leadership style
• Learn how to capitalize on style strengths
• Discover how to minimize style trouble spots
• Learn how to “flex” personal style to interact more
effectively with others
HRDQstore.com/wmls
Using leadership style to get others to follow.
Effective leadership at every level — from frontline supervisors to
top executives — is a key characteristic of successful organizations.
The statement Paul Hersey and Ken Blanchard made years ago still
applies today: effective leaders positively influence the behavior of their
followers, getting them to work toward shared goals.
But leaders are individuals, and because of that, they influence
others in unique ways. While one leader rallies troops around a
cause, another focuses on bolstering a team’s self-confidence. Whose
way of leading is the best? It all depends on the situation — and the
leaders’ ability to flex their leadership style.
What’s My Leadership Style is a learning tool for anyone who needs to
influence others toward achieving a goal. This best-selling assessment
quickly and accurately identifies a preference for one of four styles:
Direct, Spirited, Considerate, and Systematic.
Leaders with style knowledge are better equipped to assess and
adjust their actions, interpret the behavior of others, and improve
their ability to respond effectively in any situation.
See page 15 for pricing.

STYLE SERIES HRDQstore.com/styleseries
Choose from 8 Style Topics
Get started with the free Style Kit at HRDQstore.com/stylekit

HRDQstore.com/styleseries STYLE SERIES
HIGH ASSERTIVENESS
Asks Tells
How does the
HRDQ Style
Model compare
to the DISC
Model?
The HRDQ Style Series™
is practical, effective,
and easy-to-use. It’s
also affordable! See
how it measures up
to other DISC-based
assessments at
youtube.com/hrdq
Pricing
Each Style Series product is sold individually. Prices listed are for each
Style Series topic.
Assessment, 1 hour
Deluxe Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and
PowerPoint presentation, Personality Style at Work book, and Personality Style for
Dummies book $180
Peer Feedback Form Available for What’s My Coaching Style and What’s My Team Member Style only $9
Add Skill Practice
Enhance the learning experience with these Style Series supplements.
Personality Style at Work Hardcover book $16
Personality Style Toolkit Activity collection $99
Personality Style For Dummies Paperback book $6
Playing with Style Game Card activities $95
StylePlay Game Card activities $115
Blinky Buttons Choose from 4 styles $2.50 each
SPIRITED
DIRECT
SYSTEMATIC CONSIDERATE
LOW ASSERTIVENESS
LOW EXPRESSIVENESS
HIGH EXPRESSIVENESS
Controls Emotions Displays Emotions
D I
C S
HRDQstore.com/psaw
HRDQstore.com/pws
HRDQstore.com/pst
HRDQstore.com/blinkies
HRDQstore.com/dummies
HRDQstore.com/styleplay

PERSONALITY STYLE HRDQstore.com/personality
Personal Style
Inventory
Third Edition
R. Craig Hogan, PhD, and David W. Champagne, EdD
Know thyself.
Self-understanding is a necessary prerequisite for learning, growth, and getting along
with others. Without it, no amount of formal training or on-the-job experience will
enable people to reach their full potential — or improve their relationships with peers,
coworkers, and managers. Blind to their own behavioral patterns, they will continue to
trip over themselves in the same old ways. So, as a trainer, where do you begin?
A bestseller for more than 25 years, the Personal Style Inventory (PSI) is an accurate
personality-style assessment and classroom workshop that reveals an individual’s
dominant personality style and sheds useful light on the critical question: Why do I
behave the way I do?
Based on Carl Jung’s well-known personality theory, the 32-item PSI identifies deep-seated
style preferences along four paired dimensions: Extraversion or Introversion,
Sensing or Intuiting, Thinking or Feeling, and Perceiving or Judging.
A combination self assessment and classroom workshop, the PSI makes it easy for
participants to “see” how they think, act, and feel. It’s an important first step toward
improving your organization’s communication, teamwork, leadership, and interpersonal
relationships. For an even more in-depth learning experience, follow the PSI with
Exploring Personal Styles, a collection of 30 reproducible exercises ranging in length from
one to five hours.
Bundle
and Save $
Personal Style Bundle
Everything you need for
comprehensive yet flexible
personality style training.
HRDQstore.com/psibundle A D D S K I L L P RAC T I C E
• Identify an individual’s dominant personality
style
• Learn about the 16 personality styles
including strengths and trouble spots
• Understand the styles interact — and how to
improve these relationships
• Develop an action plan to improve
performance
HRDQstore.com/psi
Exploring Personal Styles
Activity Collection
Activity Collection, 10 minutes to 1 hour per activity
Drive the learning home with experiential activities!
Exploring Personal Styles helps participants learn to accept and appreciate their
differences. With over 30 activities ranging from light and easy-going to more in-depth,
this Jungian-inspired collection generates compelling group discussions and insight into
the unique qualities of each personality dimension.
Loose Leaf Activity Collection $125
Digital Activity Collection $99
HRDQstore.com/eps

HRDQstore.com/emotional EMOTIONAL INTELLIGENCE
• Discover the major components of
emotional intelligence
• Recognize the behaviors and characteristics
of an emotionally intelligent person
• Identify areas where emotional intelligence
skills can be applied
• Evaluate personal strengths and growth
opportunities
• Generate action steps to improve emotional
intelligence and success
HRDQstore.com/eisa
Free
Download
Emotional Intelligence
Skills Assessment
Steven J. Stein, Derek Mann, Peter Papadogiannis, and Wendy Gordon
Assessment, Workbook, and Workshop, 8–12 hours
The effective way of measuring the key indicator of success.
It’s the “smarts” that enable people to make sound decisions, build relationships, and
influence others. And on an organizational level, it’s the foundation of strong decision
making, synergistic teams, and thriving leaders. But emotional intelligence is more
than a measure of potential and performance; it’s a necessary tool for personal and
professional growth.
A combination assessment, skill-development workbook, and training workshop, the
Emotional Intelligence Skills Assessment (EiSA) is a comprehensive training solution
that can help anyone in your organization—from frontline employees to senior
management—to understand their current level of emotional intelligence and identify
strategies to improve effectiveness.
The Emotional Intelligence Skills Assessment can be used as a standalone program or part
of a larger curriculum on related topics such as communication, team building, and
leadership. The training package includes everything you need to prepare for and deliver
a successful learning experience, from a facilitator guide complete with background
information and step-by-step instructions to a participant workbook that supports the
workshop and serves as a handy takeaway resource.
Online Self Assessment with Workbook $63
Online 360 (Multi-Rater) Assessment $120
“ Participant will achieve greater awareness of their ability to
manage and perceive emotion, and understand the implications
of their emotions on themselves and others. This awareness
opens the door to increased emotional and social functioning
by directing one’s developmental efforts to the areas of greatest
opportunity and potential for growth. “
Derek Mann
Co-Author of Emotional Intelligence Skills Assessment
Get the free White Paper
Connecting Emotional Intelligence
to Success in the Workplace at
HRDQstore.com/emopaper

TEAM BUILDING HRDQstore.com/teambuilding
The Five Dysfunctions of a Team
Second Edition
Patrick Lencioni
Assessment and Workshop, Up to 16 hours
Teamwork…The ultimate
competitive advantage.
Deliver the same team-building lessons Patrick
Lencioni himself has delivered to hundreds
of organizations. Based on his New York Times
bestseller, The Five Dysfunctions of a Team
addresses the obstacles that prevent even the
best teams from succeeding.
This combination assessment, workbook, and
workshop are the tools that will help your teams
take their first steps toward greater cohesiveness
and productivity.
• Understand what’s expected of a cohesive
team
• Measure the degree to which teams meet
their expectations
• Take steps toward building trust and
resolving conflict
• Develop a plan to improve commitment,
accountability, and results
HRDQstore.com/5d
Facilitator Set Facilitator guide, Intact Teams Participant Workbook, Participant Workbook for
Team Leaders, poster, and assessment $251
Team Assessment $20
Team Leader Participant Workbook $65
DVD $495
Poster $12
The Five Dysfunctions of a Team: A Leadership Fable Hardcover Book – 240 pages $24
The Rainforest Game
Amy Judith Tananbaum
Game, 1.5–2 hours
The Rainforest Game allows geographically
dispersed teams to experience collaboration as
• Learn how to work across distance
they attempt to complete a five-foot puzzle.
Teams then consider the challenges in the
• Break down communication barriers to solve
context of real-life experience and discuss the
problems
four critical skills needed to work together
• Examine assumptions about how individuals
effectively.
and groups work together
Small teams representing the member
HRDQstore.com/rainforest
organizations of the consortium are challenged
to complete the rainforest initiative’s poster,
which arrives in the form of a five-foot-long
puzzle. Each organization has chosen to sponsor
a specific endangered species, so each team
has pieces of the overall picture as well as
its sponsored animal. Because no one team
has all the pieces, they must be able to work
collaboratively in order to successfully complete
the task at hand.
Complete Game Kit Includes materials to train up to 5 teams of 5 participants at one time $399
Extra Game Pack Includes materials to train another simultaneous game of up to 25 participants $250
Participant Guide $10
40-Pack Sticker Refill $25

HRDQstore.com/teambuilding TEAM BUILDING
• Understand the differences between Cohesive,
Fragmented, and Divergent teams
• Learn and practice the nine elements of
effective teamwork
• Experience vital group-process skills
• Establish action-planning steps for improved
team performance
• Recognize the effect of individual behavior on
group productivity
• Create an action plan for better team
performance
HRDQstore.com/je
Jungle Escape
Fifth Edition
Rollin Glaser, EdD and Christine Glaser, MEd
Game, 1.5 hours
“Why can’t these people work as a team?”
You’re probably familiar with this plea. As training professionals, we know teamwork is
vital to organizational success. Yet so many teams continue to struggle with it. Why? The
answer may be as simple as this: they don’t have a clear vision of how a well-oiled team
looks, acts, and feels.
You can stand in front of your audience and tell — even push — them to be better team
members, but we have a better idea. Let them experience it. Whisk teams away from the
traditional classroom with Jungle Escape, the high-energy game that’s been a bestseller
and perennial favorite among trainers since it was first introduced more than 30 years ago.
Immersed in a survival scenario, teams are challenged to work together to build a make-shift
helicopter with only limited parts — and each other. Jungle Escape’s hands-on design
enables players to discover and practice critical group-process skills such as team planning,
problem solving, decision making, and conflict resolution. Before they know it, they’ve
experienced first-hand the difference between a Cohesive team and one that’s either
Fragmented or Divergent.
Jungle Escape is an excellent way to introduce basic team skills, improve productivity
between work groups, or energize mature teams. So don’t settle for another ho-hum
team-building activity. Give Jungle Escape a whirl. We guarantee it will be a powerful
learning adventure your audience won’t soon forget!
Deluxe Kit Includes the compete kit and prop pack. Train up to 3 teams of 5-6 players at one time $675
Interteam Kit Materials to train up to 3 teams of 5–8 participants at one time $599
Interteam Participant Guide $11
Set the stage for a team-building adventure
This bag of fun critters will transform any classroom into an exotic jungle that’s
“teaming” with life. Jungle accessories for up to 3 teams packaged in an eco-friendly bag.
Prop Pack $90
“ Jungle Escape has been a hit with everyone that has participated in
our programs — administrative assistants, warehouse personnel,
sales representatives, and field managers! The ‘copter’ is not only an
excellent team building game and training resource — it is also very
easy to facilitate!”
Bill Watson
Shaw Industries, Inc.

Team Effectiveness Profile
Fourth Edition
HRDQ, Developers Rollin Glaser, EdD and Christine Glaser, MEd
What’s lurking beneath the surface
of your teams?
We all know successful teams can accomplish
incredible results. But all teams are human, and
more often than not, unresolved issues lurk
beneath the surface, draining a team’s energy and
undermining its efforts. What’s needed is a proven
method to accurately diagnose and remedy the
obstacles that block success. Here’s the solution.
The Team Effectiveness Profile (TEP) is an
assessment tool that’s produced results for
thousands of teams since it was first introduced
over 30 years ago. The basis of the TEP is an
accurate, 50-item assessment that measures
team member perceptions in five key areas:
Mission, Vision, and Goals; Team Roles; Operating
Processes; Interpersonal Relationships; and Inter-team
Relationships.
• Diagnose the general health of a team
• Identify the blockages to team effectiveness
• Develop strategies to reduce or eliminate
blockages to team performance
• Evaluate improvement over time
HRDQstore.com/tep
Self Assessment $17
Tall Ships
Building Effective Teams
Stu Noble, MEd
Game, 2 hours
Navigate the Seven C’s of team
performance.
• Practice and understand the seven factors
What does it really mean to function effectively
critical to effective teamwork
as a team? What factors must be present for
• Identify strategies to improve team
“great teamwork” to exist? How do you know
performance
great teamwork when you see it? Studies show
• Learn how to apply the seven skills in a real
that effective team performance is the result of
team scenario
several interrelated factors that, when present,
create optimal conditions for success. We call them
HRDQstore.com/tsg
the “Seven C’s of Effective Team Performance,” or
more simply, the Seven C’s:
Clarity , Capability , Collaboration , Commitment,
Communication, Continuous Improvement,
Creativity
Complete Game Kit Materials to train up to 3 teams of 5–7 participants $599
Extra Game Pack Materials to train one additional team of 5–7 participants $155
Extra Parts Set $90

HRDQstore.com/teambuilding TEAM BUILDING
HRDQ Team
Adventure Series
HRDQ, Developers Rollin Glaser, EdD, Christine Glaser, MEd, and Bradford Glaser
Simulations, 2 hours per title
Your team is in deep trouble and doesn’t know what to do…
That’s OK — let learning be an adventure. Send your team into an icy-cold Alaskan
blizzard. Watch them drift out of control in the Sahara Desert. Leave them stranded on
a French Polynesian island. (Although maybe they’d enjoy that.) Then watch them work
together as a team to survive the life-or-death situation. It’s all part of the fun — and the
learning — teams experience with the ever-popular HRDQ Team Adventure Series.
These classroom adventure simulations can help rescue even the most desperate team from
failure. An engaging and memorable way to experience the concept of team synergy, each
simulation provides a safe, open environment in which participants can learn and practice
vital group-process skills such as problem solving, communicating effectively, managing
and resolving conflict, and consensus decision making.
These survival simulations can be used on their own, or incorporated into a more
comprehensive training program on team building, synergy, or decision making.
Team Adventure Series Pricing (Each title sold separately)
Choose from eight different exotic scenarios — there’s never
a dull moment!
Each provides approximately two hours of interactive learning and skill
building in team consensus and synergy.
“ The HRDQ Team Adventure series is a great way of bringing
diverse groups together for a common mission. Each group had a
completely different dynamic, but everyone had a great time and
really enjoyed the opportunity to work towards a common mission.”
Kelly McGann, Training Manager
Van Cleef & Arpels
• Explore how to manage and resolve group
conflict
• Improve team communication
• Discover how to work as a team under
pressure
• Hone group problem-solving skills
HRDQstore.com/tas
Free
Download
Download How Team Survival
Simulations Come into Play.
Visit HRDQstore.com/ss-article

Benchmarks of Team Excellence
Jesse Stoner, EdD
Assessment, 1 hour
If you want to win, you have
to be excellent.
What sets excellent teams apart from those that
are just good? The answer lies in Benchmarks
of Team Excellence, a powerful assessment and
team-building tool that measures the extent
to which teams possess the six indicators of
excellence: Alignment, Team Effectiveness,
Empowerment, Passion, Commitment, and Results.
Benchmarks of Team Excellence was developed
as part of an extensive research project that
investigated the relationship between various
leadership behaviors (visionary leadership
behaviors and good management practices) and
the level of excellence in the manager’s team.
• Identify team strengths — and team
weaknesses
• Reveal differences in perception among team
members
• Compare team performance to high-performing
teams
• Develop an action plan for improvement
HRDQstore.com/bote
Self Assessment $17
Team-Work & Team-Roles
What Makes Your Team Tick?
Third Edition
Frederick S. Mumma, EdD
Top teams have all of their bases
covered.
Wouldn’t it be great if teams were magically
made up of people whose strengths and talents
were perfectly aligned? More often than not,
team members gravitate to the tasks they enjoy
most — and ignore the rest. Introduce your
teams to Team-Work & Team-Roles, an assessment
that points out how individual preferences affect
team performance and then helps teams ensure
they’ve got their bases covered.
Using a proven model, Team-Work & Team-
Roles identifies eight specialized roles: Leader,
Moderator, Creator, Innovator, Manager, Organizer,
Evaluator, and Finisher and pairs them with four
work phases: Initiation, Ideation, Elaboration,
and Completion. If sufficient energy is dedicated
to each phase and individuals are aware of
the roles they play, teams will see a significant
improvement in both morale and performance.
• Identify preferred individual and team roles
and work phases
• Understand how to deliberately cultivate
missing team roles and work phases
• Discover how to resolve team roles that
cause conflict
• Learn how teams can avoid becoming “stuck”
in unproductive work/role combinations
HRDQstore.com/twtr
Self Assessment $17

HRDQstore.com/coaching COACHING
• Identify strengths and weaknesses in the
skills needed for effective coaching meetings
• Compare skill levels with a normative group
of managers from a wide range of industries
• Acquaint managers, supervisors, and team
leaders with a seven-step model for effective
coaching meetings
• Help employees to improve their
performance through effective performance
coaching meetings
• Measure the development of coaching skills
pre- and post-training
HRDQstore.com/coachskills
Coaching Skills
Inventory
Third Edition
Kenneth R. Phillips
Assessment, 1 hour
Ignoring performance issues won’t make them go away. This will.
Have you ever had a manager who talked with an employee say, one, two, maybe
three times about a nagging performance issue — but no good ever came from it? Or
perhaps you’re familiar with the manager who chooses to pretend problems don’t exist
and ignores them altogether. Unfortunately, these types of scenarios occur far too often
in the workplace and they’re a lose-lose predicament for not only the employee and
manager, but the organization as well.
Skilled managers know that the first step to effective coaching is to establish a rapport
based on mutual trust. It’s the foundation of healthy manager-employee relationships as
well as the key to growth and performance. But that’s only the first step. To ensure a truly
productive coaching meeting, managers need to follow a seven-step process:
• Building a Relationship of Mutual Trust
• Opening the Meeting
• Getting Agreement
• Exploring Alternatives
• Getting a Commitment to Act
• Handling Excuses
• Closing the Meeting
This approach to performance coaching doesn’t come from gut instinct or intuition
alone. Designed for supervisors, managers, and team leaders, this assessment measures
the ability to conduct effective coaching meetings and build productive relationships
with employees. With the help of the Coaching Skills Inventory, they develop the
ability — and the confidence — to redirect employee behavior and improve everyday
performance.
Self Assessment $17
“ This was really great. It helped identify the kinds of excuses
employees usually throw at their managers and how to effectively
handle those situations.”
Lora Pace
FedEx
Free
Download
HRDQstore.com/coachkit

COACHING HRDQstore.com/coaching
Buy Both
and Save 2/$
Coaching Bundle
After the assessment, give
coaches a real learning
workout with this fast-paced
Skill Practice Game.
HRDQstore.com/coachbundle
Get Fit for Coaching
HRDQ, Developer Cathy J. Proviano, MEd
Assessment, 1 hour
A complete fitness program for
coaches.
The Get Fit for Coaching Series is a “one-two
punch” combo that gives coaches valuable
strength training in five key coaching skills. First,
the assessment provides a Coaching Competency
Profile comprised of results from self-analysis
and peer feedback. Then, the fast-paced game
gives coaches a real learning workout, with great
opportunities to practice and build their skills.
Based on a review of literature and the available
research on coaching, HRDQ’s Research and
Development Team has identified 5 distinct skills
associated with successful coaching. These 5
skills constitute the 5 competencies measured
in the Get Fit for Coaching self-assessment. The
Coaching Process Model shows the open flow
of communication back and forth between the
coach and the person being coached.
• Identify areas of strength and areas for
improvement
• Understand the five key skills of effective
coaching
• Determine what it takes to be an effective
coach
• Learn how to apply new knowledge and
skills on the job
HRDQstore.com/gffc
Online Assessment with Feedback $75
Individual Online Assessment with Feedback $75
Observer Form $9
A D D S K I L L P RAC T I C E
Get Fit for Coaching Skill Practice Game
Game, 2.5 hours
Drive the learning home with
experiential activities!
Enhance your coaching training with Get Fit for
Coaching — A Skill Practice Game. Based on the
Get Fit for Coaching assessment, this fun and fast-paced
game gives participants the opportunity
to practice the 5 skills vital to effective coaching.
• Practice and strengthen the 5 key coaching
skills
• Discover how to develop effective coaching
relationships and provide a rewarding work
environment
• Learn how to improve others’ performance
and maximize potential through coaching
HRDQstore.com/skillpractice
Complete Game Materials to train up to 4 teams of 4 participants at one time $599
Extra Game Pack Materials to train one additional group of 4 participants $99

HRDQstore.com/conflict CONFLICT & STRESS
• Pinpoint one’s preferred strategy for
managing conflict
• Discover the five different ways people
respond to conflict
• Understand how and when to utilize the
Integrating strategy
• Learn and practice when to use alternative
strategies
• Create a development plan to put the
learning into action
HRDQstore.com/csi
Workbook
Strengthen participants’
understanding. Includes
development-planning section
to maximize learning transfer.
Free
Download
HRDQstore.com/csikit
Conflict Strategies
Inventory
Third Edition
HRDQ Developers Eileen M. Russo, PhD, and Matthew P. Eckler
Additional development by Derek T.Y. Mann, PhD
Conflict happens. And that’s a good thing.
The trick to prospering through conflict is to first understand it—and then know how to
manage it productively. In fact, research shows that proper conflict resolution can result
in new ideas and solutions, better problem solving, improved relationships, and even
performance enhancement.
A combination self-assessment, workbook, and classroom workshop, the Conflict
Strategies Inventory improves an individual’s ability to successfully handle workplace
conflict. Based on more than 35 years of research, this training tool explores five different
strategies: Integrating, Compromising, Competing, Smoothing, and Avoiding. Most
importantly, the Conflict Strategies Inventory accurately identifies one’s typical reaction to
conflict, examines the potential outcomes associated with each strategy, encourages the
use of more effective tactics, and provides skill practice in resolving day-to-day issues.
Completely updated and enhanced, the new Third Edition features a fully revised, full-color
facilitator guide, comprehensive participant workbook, new options for virtual
administration or self-study learning, support materials, and so much more. Packed with
extensive interpretive information, hands-on activities, skill development, and action
planning, there isn’t better way to equip individuals with the knowledge and insight they
need to address conflict in any situation. It’s most appropriate for people in the midst of
workplace conflict, but all individuals, from frontline employees to team members and
managers, will find this tool immensely helpful.
Poster $15
HRDQue Card $2

CONFLICT & STRESS HRDQstore.com/conflict
Team Conflict Strategies Inventory
HRDQ, Developers Eileen M. Russo, PhD and Matthew Eckler
Assessment, 1 hour
Don’t let unresolved issues drain the productivity
from your teams. Just like individuals, teams have
preferred ways of handling conflict. Some teams
avoid it at all costs, while others find that the
battle gives them energy and motivation. The
Team Conflict Strategies Inventory is a great way to
get teams to work through issues and learn how
to handle future conflicts more productively.
The Team Conflict Strategies Inventory presents
teams with 5 typical conflict scenarios.
Administered in two phases, team members are
first asked to predict individually how their team
would handle each situation by ranking strategy
alternatives. Then, the team as a whole comes
together to try to reach consensus on the items.
This approach allows individual team members to
share their perceptions and come to conclusions
about common strategies employed by the team.
• Identify a team’s preferred strategy for
handling conflict
• Understand the five different reactions to
conflict
• Learn the appropriate uses for each strategy
• Develop ways to manage future
disagreements
HRDQstore.com/tcsi
Self Assessment $17
Dealing With Conflict
Alexander Haim
Assessment, 2–8 hours
This simple and easy to use conflict instrument
assesses five conflict-handling styles that are
• Participants learn their dominant and
effective ways of dealing with conflict. With this
secondary conflict styles.
instrument it is easy for participants to learn
the positive uses of each style and the most
• Participants become more flexible in regards
appropriate conflict style to use in any given
to conflict and learn to collaborate toward a
specific business circumstance.
solution in most situations.
• Improved conflict resolution helps the
The instrument presents 5 conflict styles -
organization reduce workplace stress.
accommodate, avoid, compromise, compete,
and collaborate. By completing the assessment,
HRDQstore.com/dwc
you will learn about your own natural style
tendencies. Narrative in the assessment
booklet enables participants to learn about the
advantages and disadvantages of each style.
Participants explore the characteristics of each
conflict style in order to develop greater style
flexibility. Learn how to analyze a conflict to
decide which style is best for a given situation
and ensure you can affect the outcome in
positive ways.
Dealing with Conflict is similar in style to the
Thomas Kilman conflict mode instrument.
Trainers appreciate its ease of use and clearly
written, plain English descriptions.
Facilitator Set Includes facilitator guide, workshop instructions, and PowerPoint presentation $59.95
Paper Assessment $9.99
Participant Workbook $19.95

HRDQstore.com/probsolve PROBLEM SOLVING & DECISION MAKING
Problem-Solving Style Inventory
Kenneth R. Phillips
Assessment, 1 hour
Do your managers resist involving their
employees in the problem-solving process
— even when a participatory approach is the
most appropriate? Help them to learn whether
their problem-solving and decision-making
preferences work for or against them with the
Problem-Solving Style Inventory. The assessment
measures a manager’s dominant style of solving
problems and making decisions.
• Identify which problem-solving styles are
used or ignored
• Understand when and how to use different
styles
• Determine which of the five styles is most
effective
• Recognize important factors to consider
when choosing a style
HRDQstore.com/pssi
Self Assessment $17
Observer Form $9
Force Field Problem Solving Model
HRDQ Research and Development Team
Activity, 1–2 hours
Group problem solving doesn’t have to be
complicated. Here’s an easy-to-use exercise that
offers a practical framework for solving complex
problems. Built on Kurt Lewin’s well-known
theory, the Force Field Problem Solving Model
gives participants a five-step process that starts
with defining the situation and ends with a clear
strategy for execution.
The concept behind the Force Field Model is
that any situation is the result of opposing
forces, some of which push for positive problem
resolution and others that push against positive
resolution. Problem solvers can change a
situation for the better by changing the forces
that impact it.
• Learn basic task and process skills to apply to
problems
• Distinguish between Driving Forces and
Restraining Forces
• Understand how Drivers and Restrainers
impact problem solving
• Discover how to design a problem-solving
action plan
HRDQstore.com/forcefield
Self Assessment $17

CHANGE MANAGEMENT HRDQstore.com/change
• Understand change behaviors
• Develop change leadership skills and
behaviors
• Generate support for change efforts
• Improve ability to lead change
HRDQstore.com/leading-change
Leading Change
at Every Level
Second Edition
HRDQ, Developer Laurie Ribble Libove, MS
Change management isn’t just for top execs anymore.
Traditionally, CEOs have shouldered the responsibility for implementing organizational
change. But recent research tells us that change is implemented most effectively when
it’s led by those it affects most — and that’s not always the executive tier.
Leading Change at Every Level is an assessment that measures people’s ability to garner
support for any change effort. This product was developed in response to countless
customer requests for professional development resources on the subject of change
implementation. We learned that the classic, CEO-led change is becoming extinct and
that instead, change is most effective when it is led at every level. After significant
study through relevant literature and focus groups, we’ve concluded that there are five
dimensions of change; these include: Modeling the Change, Communicating About the
Change, Involving Others in the Change, Helping Others Break from the Past, and Creating a
Supportive Environment for the Change.
Leading Change at Every Level is an effective learning tool for evaluating the success of
a recent change effort or assisting individuals to measure and improve their change
leadership skill levels.
“ I use Leading Change at Every Level in my practice when I
coach leadership teams facing significant organizational change.
We complete it after the first round of assessments to more fully
understand strengths of each member and the team as a whole as
we plan for the change. ”
Barbara Chatzkel, President
New River Group
Free
Download
Download the free Info Kit with
Facilitator guide sample at
HRDQstore.com/leadingkit

HRDQstore.com/change CHANGE MANAGEMENT
• Pinpoint one’s current stage in the change
process
• Understand the four phases of change
• Identify productive and nonproductive
change behaviors
• Develop a strategy for mastering change
HRDQstore.com/mcc
Mastering the
Change Curve
Second Edition
Dennis T. Jaffe, PhD and Cynthia D. Scott, PhD
Accelerate the acceptance of organizational change.
The old adage “the only thing constant is change” has never been more true than it is
in today’s work world. Factors such as the economy, advancements in technology, and
customer demands require companies to act quickly to adjust and innovate.
Mastering the Change Curve is an assessment designed to bring concerns to the surface
during change and help individuals, teams, and organizations understand, accept, and
successfully transition through the experience.
Authors, Drs. Jaffe and Scott, experts in the field of change management, describe
change as a natural progression through a series of four phases. To successfully deal with
change, individuals must pass through all four phases: Denial, Resistance, Exploration, and
Commitment.
Based upon years of research, experience, and the Kubler-Ross grief model, Mastering
the Change Curve uses a current change initiative as a frame of reference, and individuals
respond to a series of 24 statements that describe responses to change. The soft-skills
assessment identifies which change phase the individual is currently experiencing, and
it also provides subscores in each of the dimensions.
The Facilitator Set includes tools to lead a meaningful two-hour training session,
including background information, step-by-step workshop guidelines, the Four Phases
of Change, the Change Curve Model, optional activities, alternative training designs, and
a professional Microsoft PowerPoint presentation.
Administer it periodically throughout a change — Mastering the Change Curve is an
excellent way to track and monitor progress.
“ Mastering the Change Curve is a terrific addition to any
departmental or advising center’s library. Building on the success of
the first edition, Jaffe and Scott provide a well-organized collection
of materials for advisors, trainers, and administrators. The all
inclusive materials offer a cohesive structure to begin a dialogue
about change.”
Jennifer Joslin, Academic Advising Center
The University of Iowa
Free
Download
Discover how Mastering the Change
Curve can transform the way you
approach change. View the case study
at HRDQstore.com/changecase

SUPERVISORY SKILLS HRDQstore.com/supervise
Best Boss Inventory
Second Edition
HRDQ, Developer Cathy J. Proviano, MEd
Assessment, 1 hour
Help reduce turnover and foster better boss-employee
relationships with the Best Boss
Inventory. It’s an assessment of six key skills,
paired with a model of “best boss” behavior
to provide insight into behaviors in leading,
motivating, and inspiring employees.
The underlying premise for the Best Boss
Inventory is that really good bosses are the ones
who understand what people want from work
and provide the environment for success.
The Best Boss Inventory is appropriate for new
leaders, managers, and supervisors as well
as those who need refresher training. It can
be used as a stand-alone instrument or as a
component in a larger training program focusing
on supervisory skills or leadership.
• Learn the behaviors linked to “best” bosses
• Assess strengths and weaknesses in six best-boss
categories
• Expand and enhance best-boss skills
HRDQstore.com/bbi
Self Assessment $17
Observer Form $9
Stepping Up
A Road Map for New Supervisors
Miki Lane, Marilynne Malkin, Wendy Shanken, and Dennis Cavendish
Program, 8 hours
Stepping Up is a management development
training program for new supervisors, managers,
and leaders. The program offers a basic
understanding of the roles, responsibilities, and
expectations required to be successful, and it
guides supervisors in developing an actionable
plan for personal growth.
Stepping Up provides new supervisors with an
accurate picture of what it truly means to be
a supervisor. This one-day workshop takes a
different angle than most supervisory training
programs. Rather than focusing on typical day-to-
day tasks such as planning, budgeting, and
problem solving, Stepping Up targets people
skills as the foundation for success.
• Understand the scope of the supervisory role
• Develop the skills that are required to be a
supervisor
• Learn what principles are needed to build
credibility
• Discover the real-life challenges and pitfalls
of being a supervisor
• Create a decision-making performance
model
HRDQstore.com/stepping
Facilitator Set Includes CD & sample participant workbook $149

HRDQstore.com/supervise SUPERVISORY SKILLS
New!
• Understand the core roles and
responsibilities of a supervisor
• Measure performance in five key supervisory
skills
• Discover skill strengths and identify areas in
need of improvement
• Develop an action-oriented plan to improve
competence and impact
HRDQstore.com/ssq
Buy Both
and Save 2/$
Supervisory Skills Bundle
Get Supervisory Skills Questionnaire
Facilitator Set, and Flight From Savo
Complete Game
Visit HRDQstore.com/ssqbundle
Supervisory Skills
Questionnaire
Fourth Edition
HRDQ, Developed by Eileen M. Russo, PhD
Get supervisors in gear.
Supervisors are a vital cog in the wheel of organizational success. They are responsible
for the daily grind of getting work done through others and the front-line leaders who
influence service and quality. But oftentimes supervisors are charged with ensuring
performance in an environment they don’t control—and this can leave them feeling
stuck.
Get the wheels turning with the Supervisory Skills Questionnaire, the solution thousands
of trainers have relied upon for more than 15 years to spark immediate improvement.
The Fourth Edition has just arrived with a fresh design and numerous enhancements.
From the fully revised, full-color facilitator guide and participant workbook to the
updated model, new online assessments and 180° peer feedback, a new self-study
version, skill-development activities, and more, the Supervisory Skills Questionnaire will
get your supervisors up to speed and ready to move forward.
Why does the learning click for supervisors?
Rather than a general focus on supervisory-related topics such as communication,
leadership, and motivation, the Supervisory Skills Questionnaire targets five specific areas
that shape a supervisor’s daily work life. When supervisors are able to master these skills,
they’re well-equipped to balance the goals of the organization with the demands of their
employees.
The Supervisory Skills Questionnaire is an excellent starting point for newly-minted
supervisors and an excellent refresher for seasoned veterans. The result? Supervisors
who are ready to tackle everyday challenges such as dealing with unexpected problems,
handling performance issues, delegating, and providing direction.
Poster $15
HRDQue Card $2
QuickStart Training $450

SUPERVISORY SKILLS HRDQstore.com/supervise
Leader-Manager Profile
Second Edition
James P. Eicher
What does it take to be an effective
leader and an effective manager?
Leadership and management are two different
yet complementary skill sets. The problem is,
it’s not always clear what distinguishes these
competencies — or how they should be applied.
The Leader-Manager Profile is different.
Unlike many leadership tools that emphasize
leadership to the exclusion of management
skills, this assessment addresses the necessity of
developing skills in both areas and demonstrates
how they contribute to success.
The Leader-Manager Profile is based on the works
of several well-known management experts
including Bennis, Kotter, Kouzes, Posner, and
others. The model for the assessment exemplifies
both leadership and management skills and
competencies.
• Measure competence as a manager and
leader
• Clarify the differences between leading and
managing
• Pinpoint the skills needed to be effective in
each role
• Understand how to balance and improve the
two skill sets
HRDQstore.com/lmp
Self Assessment $17
Observer Form $9
Flight From Savo
Take Off on a Supervisory Skills Adventure
HRDQ Research and Development Team
Game, 2 hours
Flight from Savo, a hands-on adventure game,
provides supervisors with a fun and interactive
way to experience and practice the five key
skills addressed in HRDQ’s Supervisory Skills
Questionnaire. The journey begins when an
airplane carrying a team of scientists crashes on
a remote island. To get the team to safety, the
supervisor must utilize the key supervisory skills
in guiding the construction of an escape plane.
The ability to balance the goals of the
organization with the needs of the work group
is the common thread that runs through 5
key supervisory skill dimensions. This exciting
simulation game demonstrates how a supervisor
puts the 5 key supervisory skills to work.
Presented with a predetermined set of toy parts
and charged with building an escape plane,
each group elects a supervisor who guides the
construction project using the 5 supervisory
skills. A series of “Setbacks” and “Lucky Breaks”
both complicates and facilitates the group’s work,
and challenges the supervisor. The simulation
ends when the reconstructed plane is deemed
airworthy.
After the models are completed (approximately
60 minutes later), participants take part in a
group discussion on the use of the 5 supervisory
skills used during the activity.
• Learn five fundamental supervisory skills
• Practice the five skills in a “live” project
• Receive direct feedback on skill strengths
and weaknesses
HRDQstore.com/ffs
Complete Game Materials to train up to 3 groups of 5–7 participants at one time $599

HRDQstore.com/learning LEARNING STYLE
Learning Styles Questionnaire
Peter Honey and Alan Mumford
If you want to improve your
training results, start with learning
styles.
This comprehensive and time-proven assessment
identifies preferences for one of four learning
styles: Activist, Reflector, Theorist, or Pragmatist.
Extremely useful in management development
programs or team learning situations, the
Learning Styles Questionnaire (LSQ) and its
accompanying workbook, Capitalizing On Your
Learning Style, helps individuals maximize their
strengths, compensate for weaknesses, and
develop their less dominant styles. The Learning
Styles Questionnaire may also be used to surface
team learning issues or to balance training
methods to accommodate the different learning
preferences in a group.
The LSQ and its companion workbook have
many great applications for both learners and
trainers. Use it to balance the learning styles of
group, surface team-learning difficulties, and
help managers get to know their employees.
• Identify personal learning style preference
• Maximize style strengths
• Develop less dominant styles
• Expand learning style range
Learn more at HRDQstore.com/lsq
Free
Download
Get the free case study Appreciating
Varied Values in Learning at
HRDQstore.com/lsqstudy
Workbook
Strengthen participants’ understanding.
Includes development-planning section
Trainers Recommend... What’s My Learning Style
What’s My Learning Style is a quick and effective self
assessment that accurately identifies a preference for
one of 4 learning styles: Direct, Spirited, Considerate, or
Systematic. In addition to becoming familiar with their
learning preferences, individuals will learn how to maximize
the strengths of that style, overcome any potential trouble
spots, and develop the ability to function using a variety of
different styles.
See page 14 for more information.
HRDQstore.com/wmlearn

EVALUATION & TRAINER RESOURCES HRDQstore.com/trainer
The Bottomline on ROI
A Workshop for Human Resources, Learning and Development,
and all Types of Performance-Improvement Programs
Jack J. Phillips, Ph.D. and Patti P. Phillips, Ph.D.
Workshop, 1.5 hours
Is it possible to put hard numbers on the impact
of training? Yes! Now the same solution that
has helped thousands of organizations to
implement an effective ROI strategy is available
in an easy-to-use packaged program. Created
by world-renowned experts Drs. Jack Phillips
and Patti Phillips, The Bottomline on ROI is a
flexible-format workshop that will show you how
to connect initiatives to results with accuracy
and confidence. Everything you need to plan
and deliver a successful learning experience is
included, from a comprehensive facilitator guide
and takeaway participant workbook to support
tools, case studies, and worksheets. Best of all,
ROI Certification is not a prerequisite to facilitate
the workshop!
• Pinpoint the drivers of ROI
• Bust the myth of measuring ROI
• Identify program objectives at multiple levels
• Learn how to make the business case for ROI
• Understand the guiding principles of the ROI
Methodology
HRDQstore.com/roi
Deluxe Facilitator Set Includes facilitator guide, sample participant workbook, ROI Trifold, and a softcover copy
of the book, Bottomline on ROI: Benefits and Barriers to Measuring Learning, Performance
Improvement, and Human Resources Programs $595
Participant Workbook Includes ROI Trifold $49
Softcover Book Second Edition, 148 pages $32
The Kirkpatrick Express
Evaluation Toolkit
A Complete System for Measuring Training Outcomes
Donald Kirkpatrick, PhD and Travis Russ, PhD
Activity, 10 minutes to 1 hour per activity
Make the case for your training.
As a training professional in today’s market,
chances are you’ve been asked to prove the
value of your training efforts. It can be a
daunting, intimidating project, that’s for sure. But
The Kirkpatrick Express Evaluation Toolkit makes
sense of it all. This complete resource helps
you understand the foundations of evaluating
training outcomes and provides you with
an easy-to-use model based on Kirkpatrick’s
Four Levels of Evaluation. It also includes
fully customizable reports and a professional
PowerPoint presentation you can use to
communicate the results of your training.
Use this toolkit with confidence! It was developed
by evaluation expert Dr. Donald Kirkpatrick,
validated by real learning professionals, and
tested with thousands of individuals.
U S E S F O R T H E TO O L K I T
• Determine if your learning objectives have
been achieved
• Identify a program’s strengths and areas for
improvement
• Learn how to market the value of your
training
• Ascertain the cost-benefit ratio of any
training program
• Your Evaluation Quotient
• Why evaluation is important
• The Kirkpatrick Evaluation Model
• Analyze and communicate your results
• How to overcome obstacles
Learn more at HRDQstore.com/keet
Workbook with CD Includes an interactive CD with customizable reports and PowerPoint presentation $125

HRDQstore.com/negotiate NEGOTIATING
• Learn five styles of negotiating
• Identify personal negotiating style
• Discover why a win-win approach is most
effective
• Learn how one’s negotiating style is
perceived by others
HRDQstore.com/nsp
Negotiating
Style Profile
Third Edition
Rollin Glaser, EdD and Christine Glaser, MEd
Assessment, 1 hour
The goal isn’t to crush the opponent.
Everybody negotiates. Buyers negotiate with sellers, management with labor, supervisors
with their teams, and teams with other teams. To be a truly effective negotiator, one must
first understand that the aim isn’t to crush the opponent. Rather, it’s important to recognize
that the value of the relationship is just as important as the outcome.
The Negotiating Style Profile (NSP) is a comprehensive training tool that provides a
complete picture of one’s dominant negotiating style. Based on the same win-win
approach made popular by Ury and Fisher’s Getting to Yes and the highly respected
Thomas-Kilmann Conflict Resolution Model, the NSP identifies a preference for one of
five negotiating Styles:
• Defeating
• Accommodating
• Collaborating
• Withdrawing
• Compromising
Appropriate for managers and employees at any level of an organization, the profile
opens the door to a powerful learning experience that goes far beyond illuminating
what “win-win” means and why the concept is crucial in negotiating situations.
Paper Feedback Form $7
180 Feedback Online Assessment Set Includes one self and up to 9 feedback assessments $40
“ The Negotiating Style Profile helps individuals to step back from
a situation, determine if the style they are using is most effective,
and choose one that is appropriate. I rely on it for its consistent
validity,strong model, and because it’s easy to use. The theory is
simple to grasp and fits well with Situational Leadership and other
theories.”
Michael Milano, President
Murphy and Milano, Inc
Free
Download
Find out how Negotiating Style Profile helped
more than 600 managers and directors
to strengthen their negotiating skills at
HRDQstore.com/negotiatingcase

NEGOTIATING HRDQstore.com/negotiate
Dealing with Tough Negotiators
Second Edition
HRDQ , Developers Rollin Glaser, EdD and Eileen M. Russo, PhD
Assessment and Workbook, 1 hour
You can’t turn a tough negotiator
into a problem-solving partner.
But you can achieve win-win outcomes if you
apply the right negotiating techniques from
Dealing with Tough Negotiators. This 30-item
assessment helps respondents identify their
areas of strength and weakness in 5 key
negotiating skill areas: Maintaining Composure,
Developing Data, Refocusing the Discussion, Being
Creative, and Handling Information Strategically.
Both the Assessment and the Workbook are
written for negotiators who have at least some
negotiating experience.
• Learn 5 key skills for dealing with tough
negotiations
• Identify strengths and weaknesses in 5 skill
areas
• Practice handling tough negotiations
• Understand how to enable win-win solutions
with tough negotiators
HRDQstore.com/dwtn
Self Assessment $17
Common Currency
The Cooperative-Competition Game
Lorraine Ukens, MS
Game, 1.5–3 hours
You can’t win the game alone.
Discover for yourself this fresh approach to
individual, team, and organizational development
with Common Currency: The Cooperative-
Competition Game. Teams representing fictional
countries must cooperate in trading coins and
information while competing for the most valuable
combination of coins. The game demonstrates
the importance of group interdependence.
This game is a flexible, team-based activity that
utilizes a wealth of interpersonal and group-process
skills. We especially like using it as part of
negotiating and strategic planning workshops.
But it’s ideal for a wide array of training topics.
The Facilitator Guide includes debriefs for
training in team building, communication,
negotiating, strategic planning, decision making,
problem solving, resource sharing, and more.
Also included is a separate change module,
which demonstrates the value of cooperative-competition
in times of change.
• Learn the basic principles of cooperative
competition
• Discover how cooperative competition
achieves the greatest results
• Develop the team and interpersonal skills
that drive cooperative competition
HRDQstore.com/currency
Complete Game Kit Materials to train up to 8 teams of 2–6 players at one time $299
Extra Game Pack Materials to train an additional team of 2–6 players $180
Workbook
Strengthen participants’ understanding.
Includes development-planning section

HRDQstore.com/creativity CREATIVITY & INNOVATION
Junkyard Games
Ron Roberts and Bernie DeKoven
Game, 1.5 hours
Yes, you can teach people to be
innovative.
Now there is a way to encourage innovation
and develop the skills needed to have a
positive impact on organizational performance.
Junkyard Games is an exciting training game
that combines energy and fun with creativity
and process improvement. Teams work together,
plan, strategize, and execute their ideas to
create the most innovative tabletop games for
an international competition among imaginary
countries.
Junkyard Games is effective either as a stand-alone
activity or as part of a more comprehensive
training program. Use it to kick off a team-building
workshop or seminar, introduce the
concept of innovation, or energize an existing
team’s level of creativity for innovation.
• Understand what innovation is all about —
and why it’s important to success
• Recognize the differences between
innovation and creativity
• Discover how to tap into innovative talents
• Learn an easy-to-apply innovation process
model
HRDQstore.com/junkyard
Complete Kit Materials to train up to 3 groups of 4–8 participants at one time $499
Extra Game Parts Materials to train 1 additional group of 4–8 participants $60
Encouraging Innovation Through
5 Key Conversations
Jocelyn Kung, MBA and Marianne Minor, MSW, LCSW
Assessment, 1 hour
Turn small talk into the company’s
next best idea.
• Establish a new approach to building
Innovation leaders are not necessarily technical
innovation in organizations
experts, nor are they inherently creative. Rather,
• Develop the basic skills needed to develop
they have the necessary skills to encourage
creativity and innovation
innovation in others. By engaging employees in
• Encourage creative processes and ownership
conversations that explore possibilities beyond
of innovation
conventional thinking, managers can motivate
others to stretch their creative abilities, invite
• Complement existing leadership
risk-taking, and collaborate on the best ways to
development techniques
navigate through organizational boundaries.
HRDQstore.com/ei
Encouraging Innovation Through 5 Key
Conversations may be used to establish a
new approach to building innovation in an
organization, provide basic skills training
in developing creativity and innovation in
individuals and teams, or to complement existing
leadership development techniques being used
in an organization.
Self Assessment $17

CREATIVITY & INNOVATION HRDQstore.com/creativity
Breakthrough Creativity Profile
Second Edition
Lynne Levesque, EdD
Assessment, 1 hour
It’s not IF you’re creative…it’s HOW
you’re creative.
When people are asked to describe a creative
person, they usually come up with terms such
as artistic, imaginative, or entrepreneurial. But
the fact is everyone is creative. Just as there are
multiple styles of intelligence, there are multiple
styles of creativity that produce different yet
equally valuable results.
And when organizations integrate creativity into
their DNA, they can achieve significant benefits,
including better team performance, increased
flexibility, greater retention rates, creative
problem solving — and a competitive advantage
in the marketplace.
The Breakthrough Creativity Profile, Second
Edition, is the tool you need to uncover creative
talents in the workplace. Based on Carl Jung’s
well-known personality theory, this learning
instrument identifies dominant and auxiliary
preferences from eight creative styles. It
combines self-assessment with classroom
training to help both individuals and teams
improve their creative problem-solving skills,
develop the ability to be inventive, become more
productive, and achieve their creative best.
• Understand creativity and the impact of
creative talent differences
• Identify one’s creative talents and recognize
the contributions of each style
• Improve problem-solving and inventive-thinking
capabilities
• Assess team member creative talents and
construct a team profile
• Create an action plan for individuals and
teams to become more creative
HRDQstore.com/breakthrough
Facilitator Set Includes workshop instructions, sample participant materials, and PowerPoint presentation $180
Self Assessment $17
Creative Style Profile
Beverly Kaye and Beverly Olevin
Assessment, 4 hours
Creativity is what brings energy and excitement
to the workplace. It’s also what increases
productivity, innovation, and gives organizations
a strategic edge. That’s why it’s not only
important but essential to teach people how to
think creatively.
The Creative Style Profile is an assessment and
workshop that helps people to improve their
understanding of creativity and innovation and
provides the means to build more powerful,
collaborative relationships. The profile identifies
a personal preference for one of five creative
styles.
• Discover one’s personal creative style
• Learn how to enhance and utilize creative
thinking
• Understand how communication is affected
by creative thinking styles
• Recognize how creative styles influence
teamwork
• Learn how to collaborate with people who
have different creative styles
HRDQstore.com/csp
Facilitator Set Includes facilitator guide, workshop instructions, individual and group exercises and activities,
and overhead, handout, and flip chart masters $51

HRDQstore.com/customer CUSTOMER SERVICE
Becoming a Customer Service Star
Third Edition
Bruce R. Matza
Make your customer service goals
a reality.
In today’s business climate, customer service
training is more important than ever. Becoming
a Customer Service Star gives individuals a quick
and accurate picture of their customer service
strengths and weaknesses in five key areas:
• Feel Positively Toward Customers
• Encourage Customer Feedback
• Respond to Customer Problems
• Develop Repeat Relationships
• Seek to Exceed Customer Expectations
The assessment can be used to measure
individual performance, build a service team, or
identify changes needed in policies or operating
procedures. Becoming a Customer Service Star is
appropriate for anyone who has contact with
customers.
• Create a profile of individual customer service
strengths and weaknesses
• Recognize opportunities to improve
customer service and retention
• Identify an individual action plan to enhance
service in the five key areas
HRDQstore.com/bcss
Internal Customer Service Assessment
Eileen Russo, PhD
Assessment, 1 hour
Internal service providers have a bond with their
customers that external vendors simply do not
• Evaluate how well an individual meets the
share, and they need to judge their behavior by
challenges of providing service within the
a new standard.
organization
Unlike any other assessment on the market
• Learn which behaviors are effective in
today, the Internal Customer Service Assessment
improving internal service
illustrates the real differences between internal
• Develop more effective service behaviors
and external service. This 30-item assessment
is designed to help internal service providers
HRDQstore.com/icsa
evaluate how well they are practicing the
behaviors that constitute excellent internal
service — and then assist them through action
planning to improve those behaviors.
Self Assessment $17

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