City Ambulance provides emergency medical services in Uganda including ground and air ambulance transport, medical coverage of events, first aid training, and international medical evacuation. It aims to be the leading emergency services provider in Africa. Services include emergency response, non-emergency transport, event standby, air ambulance, and medical escorts. Training is also provided in first aid, safety, and emergency care.

2. 1Inspired to save life
We provide both ground and air patient transportation for
health facilities, insurance companies, public institutions and
private individuals.
City Ambulance responds to medical emergencies as well
as events medical cover, first aid training and supplies.
The ultimate goal is to be the leading EMS provider in
Uganda and Africa.
Mission
To provide prompt, professional and affordable medical
transportation
Vision
To be the leading Emergency Medical Service provider in
Africa
Values
Prompt | Professional | Affordable
INTRODUCTION
City Ambulance Limited is a highly specialized Emergency
Medical Service (EMS) provider with a well-equipped fleet of
ambulance vehicles.
We boast of highly skilled EMS personnel and a well-
managed efficient emergency call center fitted with GPS
navigation system.

3. 2 Inspired to save life
www.cityambulance.net
Location
City Ambulance base station is located at Metroplex Mall
- Naalya, along the Northern bypass, Ground Floor, Room
G30.
This is an Emergency Operations Centre (EOC), from
which all the operations are carried out including dispatch
and allocation of Ambulances. This location provides
unlimited secure parking space and accessibility to the
northern bypass thus making movement to and out of town
much easier.
We are in the process of setting up other operations centers
throughout Uganda.
Contacts
City ambulance has got a dedicated Ambulance Toll free
line for Emergency calls
Hot line: 0800111044
Office: +256414240158, +256392177174
P . O Box 75729, Kampala
info@cityambulance.net
www.cityambulance.net
OUR SERVICES

4. 3Inspired to save life
As Uganda develops, life style diseases like heart,
respiratory and organ failures correspondingly increase.
There is no organized public or private EMS system in
Uganda.
City Ambulance responds to any medical emergency with
a well-equipped ambulance and trained personnel in the
shortest time possible in order to save life.
Our ambulances operate 24/7, hence capable of
responding to emergencies both day and night.
All the ambulance vehicles are equipped to the highest
standards for rescue services with a scoop stretcher, wheel
chair, two oxygen cylinders, patient monitor, infusion pump,
suction machine, nebulizer, defibrillator, sundries, splints
and self-loading stretchers, while the emergency drugs are
kept in the Doctors bag.
Emergency medical rescue
Today, Uganda has the second highest rate of road
accidents in Africa and the world after Ethiopia. According
to the World Health Organization’s Global Status Report on
Road Safety 2013, Uganda is named among countries with
alarmingly high road accident rates. If such trend of traffic
accidents continues to increase, the health losses from
traffic injuries may be ranked as the second to HIV/AIDS
by 2020. Road Traffic accidents increase as development
increases and so do industrial accidents.

5. 4 Inspired to save life
www.cityambulance.net
• Movements to and from rehabilitation centers, nursing
homes and palliative care centers.
Planned patient transport services
In addition to the provision of Emergency medical rescue,
City Ambulance provides non-emergency patient transfer
services such as:
• Inter-hospital transfers
• Hospital to Airport and vice versa
• Hospital to home after discharge
• Home to scheduled hospital appointments
• Trips to diagnostic centers

6. 5Inspired to save life
Charges depend on the kind of event, location, duration
and number of ambulances required.
It is prudent that all events with over 300 people should
have a standby ambulance for medical cover. Examples of
events that we cover include the following;
• Sports events
• Conferences
• Churches
• Social events
Events & Conferences Medical support
Events and conference medical support is the provision
of a complete package of medical cover, right from the
planning stage to post-event reporting. We can supply
all your medical requirements, from a single first aider to
a well facilitated mobile clinic, ambulance and medical
personnel.
This offers confidence and a feeling of safety to the
participants and sponsors when an event is going on.

7. 6 Inspired to save life
www.cityambulance.net
Medical Air Evacuation
This is transfer from one hospital to another for emergency
medical treatment using air ambulance. It could also
be transportation from an area that is inaccessible to a
hospital.
It is important to get a patient to a better hospital or hospital
of choice back home when there is need for ongoing
inpatient care for a serious illness, injury, or other medical
condition.
City Ambulance facilitates and coordinates medical
evacuations and international medical assistance in
association with reputable private airline companies and Air
ambulance service providers.
Airlifting patients can either be domestic or International. We
use both fixed wing aircrafts and helicopters.

8. 7Inspired to save life
City Ambulance offers complete coordination of medical
transportation for the patient with accompanying medical
personnel via ground transport, air ambulance or
commercial airline.
Medical escorts consist of Critical Care Nurses,
Paramedics, Emergency Medical Technicians (EMT) and
Physicians.
All commercial aircrafts can be used for air medical escort;
aircrafts are equipped with basic life support equipment
and advanced life support. The medical escorting team
carries emergency drugs in addition to all necessary
equipment.
For example an individual who is medically stable
but with the following conditions; cardiopulmonary
complications (post myocardial infarction or pneumonia),
Cerebrovascular Accident (CVA), fractures, mental health
(Alzheimers or dementia), Motor Vehicle Crash accident
(MVC), post-surgical etc. do require medical escorts.
Medical escorts
Medical escort is a form of medical transportation which
is provided in non-emergency situations to patients who
require special medical attention. The goal of the transport
is to get the client from one location to another while
providing medical support.

9. 8 Inspired to save life
www.cityambulance.net
Preserve life: the overriding aim of all medical care, including
first aid, is to save life and minimize the threat of death.
Prevent the condition from worsening or danger of further
injury: this covers both external factors, such as moving a
patient away from any cause of harm, and applying first
aid techniques to prevent worsening of the condition such
as applying pressure to stop bleeding from becoming life
threatening.
Promote recovery: first aid also involves trying to start the
recovery process from the illness or injury, and in some
cases might involve completing a treatment, such as in the
case of applying a plaster to a small wound.
First Aid training and supplies
First aid training is imparting knowledge and practical
skills to an individual or group of people in order to ably
assist any person suffering a sudden illness or injury,
with the intent to preserve life, prevent the condition from
worsening, and/or promote recovery.

10. 9Inspired to save life
City Ambulance is highly specialized in offering first aid
training to corporate companies both medical and non-
medical participants. Our accredited first aid training
services deliver a flexible and adaptable range of first
aid solutions designed to meet the needs of both your
organization and your staff.
No matter how safe your environment is, or how well
your risks are managed, people may be injured or taken
ill at work, home or school and will require adequate and
appropriate attention. Approved training is the best way to
meet legal obligations regarding first aid and to empower
members to take the correct actions and appropriate
measures should anyone need emergency medical
attention.
Our affordable and dedicated training courses are held
on a regular basis at our base station and all course
materials and literature is provided. Plus all applicants who
successfully pass the course will receive a recognized
certificate.
Our trainers are professional and experienced and are
committed to providing a high quality of customer service,
before, during and after your training.
Training courses include:
• Firefighting and safety,
• Health and safety at work place,
• Basic life support, advanced life support,
• Advanced cardiac life support,
• Advanced trauma and life support,
• Automatic external defibrillator course,
• Major incident management course.
City Ambulance has in stock emergency medical
equipment and supplies that include first aid kits, splints,
stretchers, crutches, wheel chairs, oxygen cylinders, patient
monitors, infusion pumps, nebulizers, suction pumps,
portable ventilators and Automatic External defibrillators.

11. 10 Inspired to save life
www.cityambulance.net
Our Business Partners Why Choose us?
City Ambulance is the leading EMS provider in Uganda with
the largest fleet of well-equipped Ambulance vehicles.
We are highly specialized and dedicated to Emergency
Medical services with a 24/7 Ambulance Toll free line:
0800111044
We provide a wide range of EMS that include:
• Emergency medical rescue
• Planned patient transport services
• Events and conferences medical cover
• First aid training and supplies
• Air evacuation
• Medical Escorts
• Emergency medical consultancy.
City Ambulance Limited: “Inspired to save life”