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ROI positive User Acquisition
for mobile games
Dr. Hanno Fichtner – November 2013

Part of
Who	
  is	
  talking?	
  
Dr. Hanno Fichtner
§ Co-­‐Founder	
  &	
  Partner	
  HitFox	
  
Group	
  
§ Heading	
  AppLi8	
  US	
  
§ Acquiring	
  millions	
  of	
  users	
  per	
  
month	
  for	
  hundreds	
  of	
  games	
  

	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

2	
  
The	
  3	
  waves	
  of	
  paid	
  User	
  Acquisi<on	
  
Top	
  charts	
  
Goal	
  

Lowest	
  CPI	
  

ROI	
  posi<ve	
  

Top	
  posiJon	
  

High	
  volume	
  

CLV	
  >	
  eCPI	
  

Pricing	
  

Flat	
  fee	
  

CPI	
  

aCPI	
  

SDKs	
  

No	
  SDK	
  

Many	
  SDKs	
  

Few	
  SDKs	
  

IncenJvized	
  
2011	
  

Non-­‐incent	
  
2012	
  

Non-­‐intrusive	
  
2013+	
  

Ad	
  type	
  

Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

	
  

3	
  
How	
  to	
  buy	
  ROI	
  posi<ve	
  traffic	
  

Tracking	
  setup
	
  

App	
  Store	
  
opJmizaJon
	
  

Traffic	
  buying
	
  

	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

4	
  
Tracking	
  setup	
  
Campaign	
  tracking	
  

In-­‐game	
  tracking	
  

§ AUribuJon	
  of	
  installs	
  to	
  
paid	
  and	
  non-­‐paid	
  
channels	
  

§ Tracking	
  of	
  in-­‐app	
  
events	
  to	
  measure	
  and	
  
analyze	
  user	
  behavior	
  

§ Methods:	
  Fingerprint,	
  
IDFA/Android	
  ID	
  

§ Players:	
  

§ Players:	
  
Common	
  iden<fier	
  needed	
  to	
  match	
  channels	
  with	
  in-­‐app	
  behavior	
  
	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

5	
  
The	
  in-­‐game	
  KPIs	
  in	
  the	
  user‘s	
  
lifecycle	
  
ROI-­‐posiJve	
  User	
  AcquisiJon	
  
RetenJon	
  
§  Day	
  1,	
  7,	
  30	
  
§  DAU	
  
§  DNU	
  

MoneJzaJon	
  

Engagement	
  
§  Average	
  Jme	
  in	
  
app	
  /	
  session	
  
§  Total	
  daily	
  
sessions	
  /	
  DAU	
  

Virality	
  
§  Facebook	
  sharing	
  
§  Referrals	
  
§  Reviews	
  

§  ARPU	
  =	
  total	
  revenue	
  /	
  #	
  users	
  	
  
§  ARPPU	
  =	
  total	
  revenue	
  /	
  #	
  paying	
  users	
  
§  MoneJzaJon	
  rate	
  =	
  %	
  of	
  users	
  that	
  
made	
  in-­‐app	
  purchases	
  	
  	
  
	
  

Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

6	
  
How	
  to	
  buy	
  ROI	
  posi<ve	
  traffic	
  

Tracking	
  setup
	
  

App	
  Store	
  
opJmizaJon
	
  

Traffic	
  buying
	
  

	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

7	
  
ASO	
  basics:	
  	
  
S<cking	
  out	
  and	
  closing	
  the	
  deal	
  
Discoverability	
  

Conversion	
  

OpJmizing	
  your	
  presence	
  
on	
  the	
  app	
  stores	
  through	
  
the	
  search	
  funcJon	
  

Closing	
  the	
  deal	
  once	
  your	
  
game	
  has	
  been	
  discovered	
  
§ Icon	
  (detailed)	
  

§ Title	
  

§ Screenshots	
  

§ Keywords,	
  IAP	
  items:	
  
MobileDevHQ,	
  
Searchman,	
  AppCod.es	
  
§ DescripJon	
  (Android)	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

§ RaJngs	
  

	
  
8	
  
The	
  Conversion	
  Funnel	
  

	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

9	
  
Screenshot/Icon	
  A-­‐B	
  tes<ng	
  for	
  iOS	
  

Visits/Clicks	
  =	
  6.9%	
  

Visits/Clicks	
  =	
  9.6%	
  
+41%	
  	
  

Visits/Clicks	
  =	
  5.8%	
  
	
  -­‐16%	
  

Useful	
  tools	
  to	
  start:	
  www.atmio.com	
  /	
  www.sparkpage.com	
  
	
  

	
  

Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

10	
  
How	
  to	
  buy	
  ROI	
  posi<ve	
  traffic	
  

Tracking	
  setup
	
  

App	
  Store	
  
opJmizaJon
	
  

Traffic	
  buying
	
  

	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

11	
  
Find	
  the	
  right	
  traffic	
  sources	
  
In-­‐App	
  Traffic	
  
Gaming	
  

Mobile	
  Web	
  

Non-­‐Gaming	
  
	
  

	
  

•  Target	
  audience,	
   •  Great	
  targeJng	
  
proven	
  interest	
  in	
  
opJons	
  when	
  done	
  
games	
  
right	
  

•  Strong	
  impact	
  of	
  
posiJve	
  editorial	
  
content	
  

•  Risk	
  to	
  address	
  
only	
  non-­‐paying	
  
gamers	
  

•  Higher	
  likelihood	
  
to	
  address	
  paying	
  
users	
  

•  Significant	
  
spillover	
  effect	
  
with	
  media	
  &	
  PR	
  

	
  

	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

12	
  
Find	
  the	
  right	
  campaign	
  setup	
  
	
  

1.  Performance	
  based	
  
Pay	
  only	
  on	
  a	
  risk-­‐free	
  CPI,	
  opJmize	
  based	
  on	
  eCPI	
  
2.  Non-­‐incen<vized	
  
Evaluate	
  potenJal	
  benefits	
  of	
  higher	
  chart	
  posiJon	
  
versus	
  ROI	
  of	
  a	
  sustained	
  campaign	
  
3.  Non-­‐intrusive	
  (detailed)	
  
Present	
  your	
  game	
  in	
  the	
  best	
  possible	
  way	
  
	
  
	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

13	
  
Examples	
  of	
  non-­‐intrusive	
  
integra<ons	
  

Resul<ng	
  KPIs	
  

§  Average	
  CTR:	
  13%	
  
§  Average	
  conversion	
  rate:	
  16%	
  
§  Average	
  eCPM:	
  33	
  USD	
  
	
  

Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

14	
  
Understand	
  the	
  real	
  cost	
  of	
  your	
  
acquired	
  users	
  

CLV	
  >	
  eCPI	
  
eCPI	
  takes	
  into	
  account	
  all	
  the	
  costs	
  induced	
  by	
  the	
  acquisiJon	
  
of	
  one	
  user	
  as	
  well	
  as	
  free	
  installs	
  
•  Fixed	
  costs	
  
•  Setup	
  costs	
  
•  “Free”	
  promoJons	
  

•  Virality	
  (K-­‐factor)	
  
•  AddiJonal	
  organic	
  
installs	
  
	
  

Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com
Modeling	
  CLV	
  

CLV	
  
RDk	
  =	
  reten*on	
  rate	
  on	
  day	
  k	
  
ARPDAUk	
  =	
  Average	
  revenue	
  per	
  daily	
  ac*ve	
  user	
  on	
  day	
  k	
  

Reten<on	
  
50%	
  
40%	
  
30%	
  
20%	
  
10%	
  
0%	
  
D1	
   D3	
   D5	
   D7	
   D9	
   D11	
  D13	
  D15	
  D17	
  D19	
  D21	
  D23	
  D25	
  D27	
  D29	
  
	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com
Iden<fy	
  ROI	
  posi<ve	
  channels	
  
Source	
  

CPI	
  

K-­‐Factor	
  

eCPI	
  

CLV	
  

D1	
  –	
  Ret.	
   Level	
  Comp.	
  

1	
  

$1.90	
  

1.06	
  

$1.79	
  

$1.64	
  

32%	
  

17%	
  

2	
  

$2.10	
  

1.02	
  

$2.06	
  

$2.01	
  

41%	
  

10%	
  

3	
  

$2.50	
  

1.01	
  

$2.48	
  

$2.37	
  

39%	
  

21%	
  

4	
  

$2.70	
  

1.23	
  

$2.20	
  

$2.87	
  

54%	
  

49%	
  

5	
  

$1.80	
  

1.12	
  

$1.61	
  

$1.97	
  

52%	
  

46%	
  

6	
  

$1.90	
  

1.04	
  

$1.83	
  

$1.64	
  

37%	
  

23%	
  

7	
  

$1.50	
  

1.08	
  

$1.39	
  

$1.74	
  

49%	
  

…	
  

42%	
  

Matching	
  the	
  eCPIs	
  with	
  every	
  channels	
  individual	
  CLV	
  will	
  allow	
  
you	
  to	
  adjust	
  the	
  CPIs	
  and	
  channel	
  selecJon	
  accordingly	
  
	
  
You	
  can	
  scale	
  your	
  user	
  acquisi<on	
  with	
  ROI	
  posi<ve	
  channels	
  
	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

17	
  
What	
  does	
  this	
  mean	
  for	
  your	
  
launch	
  <meline?

4	
  weeks	
  before	
  
submission	
  

2	
  weeks	
  before	
  
launch	
  

Game	
  is	
  live!	
  

•  Integrate	
  install	
  
tracking	
  SDK	
  and	
  
in-­‐game	
  tracking	
  
SDK	
  
•  Set	
  up	
  A/B	
  tests	
  

•  Set	
  up	
  campaigns	
  
with	
  traffic	
  
partners	
  
•  Prepare	
  crea<ves	
  
•  Set	
  up	
  tracking	
  

•  Review	
  in-­‐game	
  
events	
  
•  Op<mize	
  CPIs	
  for	
  
traffic	
  source	
  and	
  
es<mate	
  CLV	
  

	
  
Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

	
  
Talk	
  to	
  us
Dr.	
  Hanno	
  Fichtner	
  
CEO	
  US,	
  	
  
Co-­‐Founder	
  HitFox	
  Group	
  
	
  
hf@appli8.com	
  

Download	
  eBook	
  at	
  www.applin.com	
  
	
  

Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com

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ROI positive User Acquisition for mobile games

  • 1. ROI positive User Acquisition for mobile games Dr. Hanno Fichtner – November 2013 Part of
  • 2. Who  is  talking?   Dr. Hanno Fichtner § Co-­‐Founder  &  Partner  HitFox   Group   § Heading  AppLi8  US   § Acquiring  millions  of  users  per   month  for  hundreds  of  games     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 2  
  • 3. The  3  waves  of  paid  User  Acquisi<on   Top  charts   Goal   Lowest  CPI   ROI  posi<ve   Top  posiJon   High  volume   CLV  >  eCPI   Pricing   Flat  fee   CPI   aCPI   SDKs   No  SDK   Many  SDKs   Few  SDKs   IncenJvized   2011   Non-­‐incent   2012   Non-­‐intrusive   2013+   Ad  type   Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com   3  
  • 4. How  to  buy  ROI  posi<ve  traffic   Tracking  setup   App  Store   opJmizaJon   Traffic  buying     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 4  
  • 5. Tracking  setup   Campaign  tracking   In-­‐game  tracking   § AUribuJon  of  installs  to   paid  and  non-­‐paid   channels   § Tracking  of  in-­‐app   events  to  measure  and   analyze  user  behavior   § Methods:  Fingerprint,   IDFA/Android  ID   § Players:   § Players:   Common  iden<fier  needed  to  match  channels  with  in-­‐app  behavior     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 5  
  • 6. The  in-­‐game  KPIs  in  the  user‘s   lifecycle   ROI-­‐posiJve  User  AcquisiJon   RetenJon   §  Day  1,  7,  30   §  DAU   §  DNU   MoneJzaJon   Engagement   §  Average  Jme  in   app  /  session   §  Total  daily   sessions  /  DAU   Virality   §  Facebook  sharing   §  Referrals   §  Reviews   §  ARPU  =  total  revenue  /  #  users     §  ARPPU  =  total  revenue  /  #  paying  users   §  MoneJzaJon  rate  =  %  of  users  that   made  in-­‐app  purchases         Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 6  
  • 7. How  to  buy  ROI  posi<ve  traffic   Tracking  setup   App  Store   opJmizaJon   Traffic  buying     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 7  
  • 8. ASO  basics:     S<cking  out  and  closing  the  deal   Discoverability   Conversion   OpJmizing  your  presence   on  the  app  stores  through   the  search  funcJon   Closing  the  deal  once  your   game  has  been  discovered   § Icon  (detailed)   § Title   § Screenshots   § Keywords,  IAP  items:   MobileDevHQ,   Searchman,  AppCod.es   § DescripJon  (Android)   Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com § RaJngs     8  
  • 9. The  Conversion  Funnel     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 9  
  • 10. Screenshot/Icon  A-­‐B  tes<ng  for  iOS   Visits/Clicks  =  6.9%   Visits/Clicks  =  9.6%   +41%     Visits/Clicks  =  5.8%    -­‐16%   Useful  tools  to  start:  www.atmio.com  /  www.sparkpage.com       Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 10  
  • 11. How  to  buy  ROI  posi<ve  traffic   Tracking  setup   App  Store   opJmizaJon   Traffic  buying     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 11  
  • 12. Find  the  right  traffic  sources   In-­‐App  Traffic   Gaming   Mobile  Web   Non-­‐Gaming       •  Target  audience,   •  Great  targeJng   proven  interest  in   opJons  when  done   games   right   •  Strong  impact  of   posiJve  editorial   content   •  Risk  to  address   only  non-­‐paying   gamers   •  Higher  likelihood   to  address  paying   users   •  Significant   spillover  effect   with  media  &  PR       Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 12  
  • 13. Find  the  right  campaign  setup     1.  Performance  based   Pay  only  on  a  risk-­‐free  CPI,  opJmize  based  on  eCPI   2.  Non-­‐incen<vized   Evaluate  potenJal  benefits  of  higher  chart  posiJon   versus  ROI  of  a  sustained  campaign   3.  Non-­‐intrusive  (detailed)   Present  your  game  in  the  best  possible  way       Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 13  
  • 14. Examples  of  non-­‐intrusive   integra<ons   Resul<ng  KPIs   §  Average  CTR:  13%   §  Average  conversion  rate:  16%   §  Average  eCPM:  33  USD     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 14  
  • 15. Understand  the  real  cost  of  your   acquired  users   CLV  >  eCPI   eCPI  takes  into  account  all  the  costs  induced  by  the  acquisiJon   of  one  user  as  well  as  free  installs   •  Fixed  costs   •  Setup  costs   •  “Free”  promoJons   •  Virality  (K-­‐factor)   •  AddiJonal  organic   installs     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com
  • 16. Modeling  CLV   CLV   RDk  =  reten*on  rate  on  day  k   ARPDAUk  =  Average  revenue  per  daily  ac*ve  user  on  day  k   Reten<on   50%   40%   30%   20%   10%   0%   D1   D3   D5   D7   D9   D11  D13  D15  D17  D19  D21  D23  D25  D27  D29     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com
  • 17. Iden<fy  ROI  posi<ve  channels   Source   CPI   K-­‐Factor   eCPI   CLV   D1  –  Ret.   Level  Comp.   1   $1.90   1.06   $1.79   $1.64   32%   17%   2   $2.10   1.02   $2.06   $2.01   41%   10%   3   $2.50   1.01   $2.48   $2.37   39%   21%   4   $2.70   1.23   $2.20   $2.87   54%   49%   5   $1.80   1.12   $1.61   $1.97   52%   46%   6   $1.90   1.04   $1.83   $1.64   37%   23%   7   $1.50   1.08   $1.39   $1.74   49%   …   42%   Matching  the  eCPIs  with  every  channels  individual  CLV  will  allow   you  to  adjust  the  CPIs  and  channel  selecJon  accordingly     You  can  scale  your  user  acquisi<on  with  ROI  posi<ve  channels     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com 17  
  • 18. What  does  this  mean  for  your   launch  <meline? 4  weeks  before   submission   2  weeks  before   launch   Game  is  live!   •  Integrate  install   tracking  SDK  and   in-­‐game  tracking   SDK   •  Set  up  A/B  tests   •  Set  up  campaigns   with  traffic   partners   •  Prepare  crea<ves   •  Set  up  tracking   •  Review  in-­‐game   events   •  Op<mize  CPIs  for   traffic  source  and   es<mate  CLV     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com  
  • 19. Talk  to  us Dr.  Hanno  Fichtner   CEO  US,     Co-­‐Founder  HitFox  Group     hf@appli8.com   Download  eBook  at  www.applin.com     Dr. Hanno Fichtner – AppLift – Berlin | San Francisco | Seoul – www.applift.com