2. 1.Name: Harshit Bhadkoliya
2.Sub: Communication Skills
3.Topic: Types Of Listening
4.Branch: Civil(1st sem 2016-17)
5.Guided by: Prof. Himanshu Shrivastava
6.Enrollment no.:160210106004
3. LISTENING
• Listing is the communication skill used most
often in human interaction but it is not a skill
that most people perform well.
• Since communication involves both a source
and receiver, listing consists of the roles
receivers play in the communication process. It
is a process that includes attending,
perceiving, interpreting, assessing, and
responding.
5. 1. Informative listening
• Informative listening refers to the situation where
the listener’s primary concern is to understand the
message. Listeners are successful insofar as the
meaning they assign to message is as close as
possible to the meaning that the sender intended.
Informative listening, or listening to understand, is
found in all areas of our live Much of our learning
comes from informative listening.
• Vocabulary
• Concentration
• Memory
7. 2. Attentive listening
• When people listen attentively, their goal is to
understand and remember what they are hearing.
Attentive listeners have rational goals like giving a
positive impression, advancing the relationship, or
demonstrating care communication.
• A posture of involvement
• Appropriate body motion
• Eye contact
• Non-distractive environment
9. 3 Relationship listening
• The purpose of relationship listening is either to
help an individual or to improve the relationship
between people. therapeutic listening is a special
type of listening relationship listening. Although
relationship listening requires you to listen for
information.
• Attending
• Supporting
• Empathizing
11. 4 APPRECIATIVE LISTENING
• Appreciative listening includes listening to
music for enjoyment, to speaker because you
like their style, to your choices in theater,
television, radio or film.
• Presentation
• Perception
• Previous experience
13. 5 CRITICAL LISTENING
• Politicians, the media, salesmen, advocated
need critical listening.
• These three things point out by Aristotle
• Ethos- ethical element
• Logos- logical element
• Pathos – the psychological or emotional element
15. 6 DISCRIMINATIVE LISTENING
• The final type of listening the most important
one., for it is basic to other four. By being
sensitive to the changes in the speaker’s rate,
volume, force, pitch.
• Hearing ability
• Awareness about sound structure
• integration of non-verbal cues