Hassan Samir Acting Concierge Supervisor at Red Sea Hotels Group

1. Arab Republic of Egypt – Menoufia
Hassan Samir Sharaf,
Mobile: +20 100-016-8748
E-mail Private: hassansharaf1986@gmail.com
Skyp E-mail: Hassan.Sharaf10
Career Objectives.
• Hotels Concierge Fields with over 6 years of extensive experience & pre-opening Hotels,, Looking
for A concierge position in a prestigious hotel to gain experience and advance my career and
responsibility where my qualifications and practical experience can be applied and developed in a
pro - active organization.
Professional Skills.
• Consistently offers professional, engaging and friendly service.
• Accommodate special requests whenever possible.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Know how to use front office equipment.
• Develop a strong knowledge of the hotel’s facilities and services and of the surrounding
community.
• Provide exceptional concierge information to our Guests about local and area attractions,
restaurants, theatres, special events, tickets, confirmation and other available services.
• Coordinate Guest’s requests for special services with the appropriate department.
• Communicate strongly and effectively with all other departments, highlight Front Office
requirements to ensure proper level of service to our Guests.
• Handle Guest complaints and solves problems to the degree possible.
• Manage the Hotel Guest history systems and ensure Guest information is updated.
• Use proper mail, package, and message handling procedures.
• Use proper telephone etiquette.
Computer Skills.
 IHG-InterContinental Hotels Group Merlin.
 Windows XP &/ office XP 98-2007-2010 & internet.
 Opera PMS Version 4.3 & Opera PMS Version 5.0.And Opera Micros Full Service PMS Version
5.0.
 Microsoft Outlook 2003&2007&2013.
PROFESSIONAL EXPERIENCE.
Red Sea Hotels The Palace Port Ghalib Resort.

2. Arab Republic of Egypt – Menoufia
Acting Concierge Supervisor. January 2015 – Till Date
• Position: Acting Concierge Supervisor.
• Period : From 15 January2015 till Date.
• Employer: Red Sea Hotels Company.
• Position: Concierge Agent and Covering Guest Relations.
• Period : From 01.12.2011 till 15 January2015.
• Employer: IHG InterContinental Hotels Group.
• Position: Recreation Supervisor.
• Period : From 01.02.2011 till 31.11.2011.
• Employer: IHG InterContinental Hotels Group
• Position: Life guard.
• Period: From 01.08.2009 till 30.01.2011.
• Employer: IHG InterContinental Hotels Group.
• Position: Swimming Recreation.
• Period: From 22/10/2008 till 30/7/2009.
• Employer: IHG InterContinental Hotels Group
Key Competencies:
• Problem Solving and Decision Making.
• Customer Focus.
• Innovation.
• Teamwork.
• Adaptability.
• Impact and Influence.
• Self-Motivated for improvement.
• Optimistic person.
• Understanding the Business.
Key Responsibilities:
• Collect and provide comprehensive information and coordinate guest requests including but not
limited to hotel services, sporting events, places of interest, restaurants, theater, airline,
transportation tickets, limousine rentals, sightseeing tours and any other information of interest.
Handle reservations and obtain/issue tickets where applicable.
• Provide guest assistance with florists, couriers, mail services, rental of small business machines,
international calls, etc.
• Respond appropriately to guest concerns or complaints in a timely manner, communicate any
outstanding guest requests or issues to management that may require additional monitoring or
follow-up.
• Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.
• Promote team work and quality service through daily communications and coordination with other
departments. Be aware and prepare for all in-house group meetings and VIP arrivals.

3. Arab Republic of Egypt – Menoufia
• Perform other duties as assigned such as assisting the bell stand, providing luggage.
• Greet VIP guests and conduct special check-in and check-out services for these guests.
Communicate with Front Office about arriving VIP guests and communicate any changes needed
for their stay in a timely and accurate manner.
• Respond appropriately to guest requests and complaints.
• Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate
department and staff, and escalate appropriate issues to management.
EDUCATION.
• Faculty: High school diploma.
• Grade: Very Good.
• Department: Industry.
• University: Menoufia/Egypt.
• Graduation: Year 2003/2004.
TRAINING & DEVELOPMENT.
• I C D L Course (International Computer Driving license) From Vision Telecom Company.
• C P R Course ( CALL CENTER, Public Relations, Reception ) From Vision Telecom Company
& Ministry of Education Front Office Skills (IHG)
• Grooming & Hygiene standard. (IHG)
• How to handle guest request (IHG)
• How to get guest satisfaction (IHG)
• Mystery Guest & Leading Hotels in the World (IHG)
• Up selling skills (IHG)
• Fire Course.(IHG)
• First Aid.(IHG)
• Handling Guests Requests & Complains.(IHG)
• Leadership Competencies. (IHG)
• Bring it to life.(IHG)
• I Experience. (IHG)
• Basic Safety, Security & Hygiene standards.(IHG)
AWARDS & RECOGNITIONS.
 Trip advisor & Holiday Check & Zoover Internet Guest Review Star for 2012&2013&2014.
 -2014.
 2013 The best Concierge in EMEA (Attitude and knowledge).
 2012 The best Guest Services Satisfactions in EMEA.
 Employee of the month of February 2013.
 Hero of the year June 2010.
 Great Hotels Guests Love Credo October 2010.
PERSONAL INFORMATION.
• DOB: 6th April 1986.
• Gender: Male.
• Nationality: Egyptian.
• Residence Location: Menoufia – Egypt.
• Languages Known: English & Arabic (Fluent).

4. Arab Republic of Egypt – Menoufia
• Hobbies: Swimming & Diving.
• Marital Status: Married.
REFERENCE.
1- Mr. Mohamed Hamada,
Front Office Manager -The Palace Port Ghalib.
Phone: +20 65 336 0000 Fax: +20 65 336 0025 Mobil: +20 122 142 5392
Email: Fom.Thepalacepg@redseahotels.com
2-Mr. Ibrahim Ahmed,
Front Office Manager - InterContinental Cairo Semiramis
Mob. +201002522836
Email: ibrahim.ahmed@ihg.com
3-Mrs.Samah Maghraby,
Personal Assistant to Area General Manager
Hilton Worldwide - Hilton Doha- Mobile: +20 1013 333 307
Email: samah.s.maghraby@gmail.com
4- Mr. Ahmed Gamal
Complex Reservation Manager the Palace Port Ghalib Resort
Sahara Sands Port Ghalib Resort&Sahara Oasis Port Ghalib Resort
Marina Lodge at Port Ghalib
Mob. +201065400035
Email: ahmedkareem2070@gmail.com.
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