Chile Solidario: Building Family-focused Networks

1. Building family-focused
networks
The case of

2. Outline
1. A problem to solve
2. Changes needed
3. Solution chosen
4. Outcomes and impacts

3. The problem
What was happening with extreme poverty?
What was happening with extreme poverty?

4. Something was not working ...
Extreme poverty rate had stopped decreasing in
1998
WHY?

5. Motivation for reform (analysis 2000)
“Waiting list” model for service delivery.
Targeting problems.
Deficit of information among client families.
Families were excluded from social and community networks
+ poor self-perception.
Social interventions focused on individuals, not on families.
Very limited links and coordination between social programs.

6. What did we need to change?

7. Main changes ...
Better use of the existing resources (targeting poorest)
Strengthen local public institutions – municipalities are
the leading providers of social services.
Improve the performance of social services.
Social intervention strategies focused on families (rather
than administrative strategies to maintain programs over
time).

8. 1. Linking families to services
What was required? Chile Solidario’s answer
Connect with families in need.
Use available information from the
targeting instrument to reach out
potential beneficiaries
Engage beneficiaries in the process -
build a framework of shared
responsibility
“Contract” between beneficiaries and
CHS: task-centered approach for better
results
A development agent to support families
in knowing and using institutional and
social networks
Psychosocial Support Services (“Family
Support”) - personalized and delivered by
a social worker
Strengthen opportunities in local
networks
Local network for social intervention,
coordinated by the Municipality.

9. 2. More efficiency and efficacy
What was required? Chile Solidario’s answer
To rearrange available resources
focusing on extreme poor families
A system for coordinating social services
and benefits - offering a menu of services
tailored to beneficiaries
To define common and measurable
goals for both: institutions and
beneficiaries
53 minimum living conditions organized
into 7 dimensions: citizenship (ID,
documentation), health, education, family
dynamics, housing, employment and
income.
To have adequate information to
organize service delivery and be
effective
Comprehensive Social Information
System to record demand, formulate
requirements for supply and manage the
service provision

10. 3. Ensure basic economic
resources to families
What was required? Chile Solidario’s answer
A temporary cash support to finance
trabsaction costs of accesing the
network
Flat cash transfer for family - granted
for 24 month - delcining shares each 6
months. Aimed to finance transaction
costs related with the inclusion process
Ensure economic resources to support
those who couldn’t generate their own
income
Guaranteed cash transfers to support
extreme vulnerable families and enable
their participation in the networks

11. Design and implementation
How did Chile Solidario work?

12. Chile Solidario isn’t a social program
CHS becomes a coordination mechanism to organize
service delivery to support extreme poor familes to
overcome their social and economic condition.
CHS is a management model, based on the articulation
of institutional and local networks to provide social
protection to extreme poor families.

13. Key attributes of CHS’s Management
Model

16. Psychosocial Support

17. Psychosocial support approach
Single entry poitn to CHS
Voluntary decision, formally expressed through a Participation
Commitment
Home visits, decreasing frequency, 2 years
Specific methodology for each session
Contract-based family intervention
Two phases: intensive + monitoring & follow up
Task-centered approach: setting a goal + identifying family resources +
listing actions needed to reach the goal + identifying support required =
ACTION PLAN

18. Psychosocial support: how much is it?

23. Outcomes and Impacts

24. On the beneficiaries
Human capital accumulation Employment and income Psychosocial well-being
Enrollment in pre-school
More likely to be involved in labor and
training programas
Better perceptions of the
future
Adult literacy
Rural households: significant gains
(employment, total income, labor income,
poverty status
Increased self-efficacy
More awareness of public programs
at local level
Urban households: gains in labor income
for young families, significant in women
labor participation (second earner)
Increased self-confidence
More likely to proactivily look for help
from local institutions
Less depression symptoms

25. On the social policy and programs implementation

26. On the social policy and programs implementation

27. Verónica Silva VillalobosVerónica Silva Villalobos
vsilva@worldbank.orgvsilva@worldbank.org