1. Connecting Process Professionals
What do Schools and Classrooms
have to offer BPM?
Michael King | QLA
29th February 2012
1

2. What do
schools and
classrooms
have to
offer BPM?
Michael N King
29 February 2012

3. This presentation
 About us
 Profound Knowledge
– Systems and processes
 System Mapping
 Process Mapping
 Documentation
– Theory of knowledge / learning
 PDSA
– Data and variation
– Psychology / motivation
 Capacity Matrices
 Conclusions
© 2012 QLA 22-Mar-12 3

4. About Us
QLA Michael King
 Support improvement in  BE (Hons), MBA, Grad Dip
the quality of learning Science (Statistics), Grad
 Compulsory school Dip Education
education focus  Telstra
 Clients in  Australian Quality Council
ACT, Vic., NSW, SA  Founded QLA in 2002
 Home in Canberra
© 2012 QLA 22-Mar-12 4

5. © 2012 QLA 22-Mar-12 5

6. Working ON the System
“Only the people working IN
the system know
what is going wrong
and creating waste.
Only the managers, working
ON the system
have the authority
to change it.”
Myron Tribus,
Will Our Educational System be the Solution
or the Problem? (1998),
available at
http://deming-network.org/deming_tribus.htm
© 2012 QLA 22-Mar-12 6

7. Working IN and ON the System
© 2012 QLA 22-Mar-12 7

8. Different Types of Systems
Ability to
Examples of Examples of
System Type Example choose goals Control
elements sub-groups
and methods
Seat Gears
Deterministic Bicycle Pedal Steering Nil External
Wheel Brakes
Brain Skelton Only the whole,
Animated Person Lung Circulation not the Centralised
Heart Respiration elements
People Production
The whole, and
Social Enterprise Materials Marketing Distributed
each element
Machines Finance
© 2012 QLA 22-Mar-12 8

9. Direct Effects and Interaction Effects
n
Total Effects = 2 - 1
© 2012 QLA 22-Mar-12 9

10. © 2012 QLA 22-Mar-12 10

11. Video Clip – Year 2 System Map
http://www.qla.com.au/pages/VC_SystemMapRachelle.html
© 2012 QLA 22-Mar-12 11

12. School process reference model
© 2012 QLA 22-Mar-12 12

13. Video Clip –
High School Classroom Flowcharts
http://www.qla.com.au/pages/VC_FlowChartSeaford.html
© 2012 QLA 22-Mar-12 13

14. Learning and Theory
Prediction Action
Learning
Cycle
Reflection Observation
Plan an
improvement.
Plan Do Do the plan.
Act upon what
is learned.
Act Study Study the results.
© 2012 QLA 22-Mar-12 14

15. Video Clip – Year One PDSA Writing
http://www.qla.com.au/pages/VC_PDSAJordan.html
© 2012 QLA 22-Mar-12 15

16. Variation
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17. © 2012 QLA 22-Mar-12 17

18. Factors that enhance intrinsic motivation
Advancing my interests and passions.
Meaning Making a positive difference to me and/or others
Purpose Relevance Pertinent to me, my situation and my future
Accepting what is to be accomplished and creating a vision
Possibility of what could be achieved
Committing to a ‘whole-of-task’.
Responsibility Experiencing a sense of being ‘in control’
Selecting methods and resources, defining quality standards
Choice Autonomy and deciding timing
Exploring and expressing my thoughts, skills, imagination
Creativity and individuality
Challenge Finding the task interesting, compelling and achievable
Monitoring my own progress and performance.
Achievement Celebrating achievement, learning and success
Mastery
Trying things, making mistakes, developing new skills and
Learning finding different ways of thinking
Enjoying interdependence, shared goals and authentic
Collaboration teamwork
Giving and receiving constructive feedback and
Belonging Feedback encouragement
Recognising skills and abilities in myself and others. Sharing,
Support helping, learning together. Being free of fear
© 2012 QLA 22-Mar-12 18

19. Video Clip –
Year Four Capacity Matrices
http://www.qla.com.au/pages/VC_CapMatRenee.html
© 2012 QLA 22-Mar-12 19

20. Key Conclusion:
Improvement is for everyone
 Working IN and ON the system
 Profound Knowledge
 Tools and methods
 Involve everyone in improvement
of the systems and processes for
which they are responsible
© 2012 QLA 22-Mar-12 20

21. Thankyou!
Michael King and Jane Kovacs
02 6251 3870 Michael’s phone
03 9370 9944 Jane’s phone
www.qla.com.au
michael.king@qla.com.au
jane.kovacs@qla.com.au
© 2012 QLA 22-Mar-12 21