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Business Process Mapping with
With ENGAGE you can:
 Design
 Analyse
 Manage
 Communicate
Processes in any organisation
A complete environment for process management
The first process suite designed for Lean
 People empowerment
 Focus on customer value streams
 Use of data and facts
 Lean methods
 Continuous improvement
Focus on Lean (and Six Sigma)
When a new system is introduced...
...there will be new ways of
doing things
How do you get the people who
will use the system to:
 Buy in to the system
 Understand the system
 Use the system to best
support customers?
Business analysts capture ‘requirements’ from
process owners leading to a focus on scope,
technology and data, risks and actions
Requirement gathering As Is
 Content developers begin to capture functional end user
processes in eLearning modules
 These may be incomplete, incorrect, illogical, broken or
non-existent
 This often leads to material that is linear and generic –
one size fits all
Content development without processes
ENGAGE is designed for workshops
With the people who will be
performing the process
As Is & To Be

Information resides with teams
Team Empowerment
Designed for workshops
Compare
Processes Drag
&
drop
Add
choices
&
branches
Try new
data and
designs
Enter
real
data
Swim
lanes
Process
model
Idea/inputImpact
Process Workshop

Optimise
Time
lines
Identify
value added
steps
Compare
Processes Drag
&
drop
Add
choices
&
branches
Try new
data and
designs
Enter
real
data
Swim
lanes
Simulate
process
Build
process
Evaluate
process
Process Workshop
Optimise
Time
lines
Identify
value added
steps
Team & Process
Process
model
Idea/inputImpact
Process Workshop
Handbook
IT & Systems
ACTION !
Designed for workshops
ENGAGE can work along side BPM Tools
LEAN
People Empowerment
Focus on the business
BPM
Technical specifications
Workflow /Execution
IT Architect
Filters show and hide system or people steps
ENGAGE works alongside BPM tools
AS IS
• How are you doing
this currently?
• What works well?
• What doesn’t work
so well/needed
improving?
Out of the box
• How does the new
tool perform this
task ‘out of the
box’?
TO BE
• Do you have ideas
from previous
experiences?
• What can we
improve/stop/start
doing with the new
tool?
Three phases
 Associate rich text and web pages to the process
and process steps
 Share this information in the ENGAGE viewer
 Get feedback for continuous improvement
The ENGAGE Viewer and process handbook
For Against
Offline brain storm Many can participate Material captured by
one person after the
event
Office tools Low cost (we all have
these) and we know
how to use them
Limited process
mapping capabilities.
Information captured in
several tools
BPM tools Sophisticated process
mapping
Technical. Expensive
and complicated to use
Summarising systems
For Against
Offline brain storm Many can participate Material captured by
one person after the
event
Office tools Low cost (we all have
these) and we know
how to use them
Limited process
mapping capabilities.
Information captured in
several tools
BPM tools Sophisticated process
mapping
Technical. Expensive
and complicated to use
ENGAGE All the above None of the above
Summarising systems
 Management and IT don’t understand the actual
process
 Sum of exceptions is greater than sum of clean
cases (the hidden factory)
 Processes grow organically – not designed
 Enable the team build and shape the processes
from within.
ENGAGE addresses the following issues
ENGAGE Customer feedback
“This is the first time we
understand our own process!”
 Content Development has been scoped and
risks/actions identified
 Project Team are on site and working towards Go Live
 UPK Development Team is mobilised and content
commences
 Creation of content provides first granular recording
and analysis of existing process, new application, new
process
 Processes are incomplete, incorrect, non-existent
Requirement: Accelerated production, analysis and
approval of business processes involving time and effort
from over-stretched members of the Project Team
Project Scenario
 Larmer Brown offers a portfolio of products and
services to support clients through their system
implementation or upgrade
 Accelerates each stage of a Project, including
business process mapping
 Used the ENGAGE tool on Client Projects since
2007
 Approved Reseller for ENGAGE
 Services Partner for ENGAGE
 www.larmerbrown.com/Engage_Modeler.html
About Larmer Brown
Visit:
www.larmerbrown.com/EngageDemo1
/index.html
to see a recorded demonstration
Larmer Brown Business Process Mapping with Engage

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Larmer Brown Business Process Mapping with Engage

  • 1.
  • 3. With ENGAGE you can:  Design  Analyse  Manage  Communicate Processes in any organisation A complete environment for process management
  • 4. The first process suite designed for Lean  People empowerment  Focus on customer value streams  Use of data and facts  Lean methods  Continuous improvement Focus on Lean (and Six Sigma)
  • 5. When a new system is introduced... ...there will be new ways of doing things How do you get the people who will use the system to:  Buy in to the system  Understand the system  Use the system to best support customers?
  • 6. Business analysts capture ‘requirements’ from process owners leading to a focus on scope, technology and data, risks and actions Requirement gathering As Is
  • 7.  Content developers begin to capture functional end user processes in eLearning modules  These may be incomplete, incorrect, illogical, broken or non-existent  This often leads to material that is linear and generic – one size fits all Content development without processes
  • 8. ENGAGE is designed for workshops With the people who will be performing the process
  • 9. As Is & To Be  Information resides with teams Team Empowerment
  • 10. Designed for workshops Compare Processes Drag & drop Add choices & branches Try new data and designs Enter real data Swim lanes Process model Idea/inputImpact Process Workshop  Optimise Time lines Identify value added steps
  • 11. Compare Processes Drag & drop Add choices & branches Try new data and designs Enter real data Swim lanes Simulate process Build process Evaluate process Process Workshop Optimise Time lines Identify value added steps
  • 12. Team & Process Process model Idea/inputImpact Process Workshop Handbook IT & Systems ACTION ! Designed for workshops
  • 13. ENGAGE can work along side BPM Tools LEAN People Empowerment Focus on the business BPM Technical specifications Workflow /Execution IT Architect
  • 14. Filters show and hide system or people steps ENGAGE works alongside BPM tools
  • 15. AS IS • How are you doing this currently? • What works well? • What doesn’t work so well/needed improving? Out of the box • How does the new tool perform this task ‘out of the box’? TO BE • Do you have ideas from previous experiences? • What can we improve/stop/start doing with the new tool? Three phases
  • 16.  Associate rich text and web pages to the process and process steps  Share this information in the ENGAGE viewer  Get feedback for continuous improvement The ENGAGE Viewer and process handbook
  • 17. For Against Offline brain storm Many can participate Material captured by one person after the event Office tools Low cost (we all have these) and we know how to use them Limited process mapping capabilities. Information captured in several tools BPM tools Sophisticated process mapping Technical. Expensive and complicated to use Summarising systems
  • 18. For Against Offline brain storm Many can participate Material captured by one person after the event Office tools Low cost (we all have these) and we know how to use them Limited process mapping capabilities. Information captured in several tools BPM tools Sophisticated process mapping Technical. Expensive and complicated to use ENGAGE All the above None of the above Summarising systems
  • 19.  Management and IT don’t understand the actual process  Sum of exceptions is greater than sum of clean cases (the hidden factory)  Processes grow organically – not designed  Enable the team build and shape the processes from within. ENGAGE addresses the following issues
  • 20. ENGAGE Customer feedback “This is the first time we understand our own process!”
  • 21.  Content Development has been scoped and risks/actions identified  Project Team are on site and working towards Go Live  UPK Development Team is mobilised and content commences  Creation of content provides first granular recording and analysis of existing process, new application, new process  Processes are incomplete, incorrect, non-existent Requirement: Accelerated production, analysis and approval of business processes involving time and effort from over-stretched members of the Project Team Project Scenario
  • 22.  Larmer Brown offers a portfolio of products and services to support clients through their system implementation or upgrade  Accelerates each stage of a Project, including business process mapping  Used the ENGAGE tool on Client Projects since 2007  Approved Reseller for ENGAGE  Services Partner for ENGAGE  www.larmerbrown.com/Engage_Modeler.html About Larmer Brown

Notes de l'éditeur

  1. Why Larmer Brown uses ENGAGE – but not Just for elearning We want to capture functional processes Conversation with technical teams often bypass users
  2. In the workshop we can capture what is done now The team contributes ideas we see what would happen to the process if we implemented these. This generates new ideas. ... Capture ideas and consider impact of steps to find and improve process models. ENGAGE then documents these in handbooks and dynamic workflows
  3. To make processes work empower the team - the heart of process management Understand customer journey Get facts and figures right Nail processes Build in scope for CI Move asis to tobe
  4. In the workshop we can capture what is done now The team contributes ideas we see what would happen to the process if we implemented these. This generates new ideas. ... Capture ideas and consider impact of steps to find and improve process models. ENGAGE then documents these in handbooks and dynamic workflows