1. HELEN V MARSHALL
4112 Comstock Ave., Flint, MI 48504
810.964.8826 / hvm65@yahoo.com
Qualification Summary
Skilledanddedicatedcoordinatorwithmore than10 years of experiencecoordinating,planning,
supportingandredesigningdailyoperational and administrative functions.
 Demonstratedcapacitytoprovide comprehensivesupportforphysicians,ancillarydepartment,
technical supportandpatients.
 Proventrackrecord to accuratelysecure medical history,insurance information,referrals and
authorizations.
 Highlyfocusedonconfidentiality.
Professional Experience
ReimbursementAssistant– HurleyMedical CenterFamilyRehab&SportsCare,Flint,MI
10/06/2014 – Present
Make, schedule andcancel appointments/Checkinnew and existingpatients/ Obtainprescriptionfor
physical,occupational andspeechtherapy/Requestandmaintainreferrals, authorizationsandvisits/
verifyall insurancescoverages, benefits,caps,copaysanddeductibles/Verifyautoandworkers
compensation forbilling/Prepare anddocumentpatientschart/Informpatientof rightsand
responsibilities/changesinhealthcoverages/Maintainsaccurate,patient-specificlogof reimbursement
documentation/Conveysreimbursement,billingdocumentationtoappropriate staff membersintimely
manner/Capture patientdemographicsforregistration/Conferswithstate andlocal agencies,third
party payers,managedcare providersandinternal sourcestoverifypatientinformation/Workswith
healthinformationsystemsandtherapystaff toobtainsupportiveclinical documentation.
Referral Coordinator/Trainer – HurleyMedical Center,Flint,MI
10/2013 – 10/2014
Obtainand/orrequestall referralsandauthorizationsforinpatient/outpatientservices/ Consultwith
physiciansandsurgeonsofficeasnecessary/AssignICD9and CPT codes/ Trainstaff on registration
functions,insurance,andreferralsforuse inEpic’sPrelude RegistrationApplication/Designs,
implements,andconductseffectivetrainingprograms tosupportpatientregistrationandfinancial
systemprocessingthroughoutenterprise/Participatesinqualityassessmentandcontinuousquality

2. improvementactivities/Complieswithall appropriate safetyandinfectioncontrol standards/Compile
and analyze data/Abilitytocommunicate effectively bothoral andwritten/Abilitytoprioritizeand
accomplishtasksina mannerwhichensuresefficientworkflow andtomeetestablished
deadlines/Provide additional helpsupporttooutpatientclinicstaff andpatients/ WorkcloselywithDHS,
ISSand IT employees/ Recommendandassistinthe developmentof departmental procedures.
Pre-RegistrationUnitCoordinator – HurleyMedical Center,Flint,MI
09/1999 – 10/2013
Provide supporttomanagement,co-workers,physician andpatients. Consultwithpatients,physicians
and insurance companiespriortoscheduledappointments. Interview the patientfordemographic
information;verifyMedicare,Medicaid,BlueCrossandall commercial insurances,obtainprimarycare
physician information,referralsandauthorizationsusingvariousonlineandintegratedsystems. Confers
withphysicians,clinicsandancillarydepartmenttoexpeditethe registrationof scheduled
patients. ComplywithHIPAA regulations. Provide trainingsupport forsupervisionandnew
employees. Recommendandassistinthe developmentof departmentalprocedures. Performsthe
dutiesof a registrationclerkandotherdutiesasnecessary.
RegistrationClerk – HurleyMedical Center,Flint,MI
10/1996 – 09/1999
Interviewincomingpatientsforthe emergency,pediatricandadmissionsdepartment. Obtaininsurance
verification,legaldocuments,Identification,discharge,transfers,notificationof the appropriate officials
as necessaryinthe eventof patientdeath,obtainreleasesandinformationfromrelativesandfuneral
homes. Accesscomputer/informationsystemsforretrieval orinputof information.
SeniorClerk Typist – HurleyMedical Center,Flint,MI
09/1996 – 10/1996
Supportto the Administrative Assistant/Purchase order/Datainput/File/Answermulti line phone/Sort
mail/Performsotherdutiesasnecessary.
Executive Administrative Assistant– Metro Technical Institute (MTI),Flint,MI
10/1995 – 06/1996
Enrollmentof students/Maintainstudentacademicfile/Recordingand disseminationof
grades/Employmentplacementcoordinator/Purchasing/Transcribe minutes/Screencalls/Schedule
appoints/Processmail/Supportstaff.
Sales/Purchaser– Hudson’s,Flint,MI
08/1994 -12/1996
Maintained$1,000,000 + of fine jewelry/Contactvendorsforinventory/Qualitycustomer
assistance/Fine stonesidentification/Losspreventiontraining/Paymenttransactions.

3. Office Manager/Administrative Assistant/Sales–AlliedAdjustersandAppraisers,Inc.Flint,MI
02/1991 – 08/1995
Legal documentpreparation, notary, specificationcreation,inventoryreporting,clientfilemaintenance,
appointmentscheduling,interviewassistance,supervision,salesassistance /clientsandinsurance
companies,professional relationshipwithlocal cityofficials.
Education
Universityof Michigan, Flint,MI Graduated 04/29/2012
Bachelorof AppliedScience,Sociology/Healthcare
BakerCollege,Flint,MI Graduated03/1991
Associatesof AppliedScience
Legal Office Specialist
AFFILIATIONS AND CERTIFICATIONS
*CustomerService TeamCommittee *ER Committee *RedesignCommittee *CPR/AED *Blood
borne PathogensTraining *EmergencyMedical Response *AdministeringEmergencyOxygen