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ShoeDazzle
Last updated on May 3rd, 2012 | 68 comments
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ShoeDazzle

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Website & Shopping
The Shoes
Customer Service

$39.95
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Extras

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TOP USER RATED SHOE CLUBS
JustFab

ShoeDazzle

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Our Review of Shoedazzle
ShoeDazzle (located at Shoedazzle.com) is led by Kim
Kardashian who is the Co-Founder and Chief Fashion
Stylist. They were the very first online shoe club and

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RECENT BLOG POSTS
JustFab To Merge With ShoeDazzle! Is The

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Stylist. They were the very first online shoe club and
Shoe Club War Over?

remain one of the top clubs to this day. Kim Kardashian
and her stylists have put together a trendy line of shoes,

Ideas for What to Do with Old Shoes

bags and jewelry to choose from. They have most

How To Prevent Sore Feet from High Heels

definitely made an impression in the fashion world with
Walking In Stilettos 101

their affordable shoes, bags, and jewelry offerings ($39.95
with free shipping).

ShoeDazzle's New Membership System & How
It Works

Memebers who have purchased one or more items get
selections from the Shoedazzle style experts each month

JOIN US ON FACEBOOK

that are picked based on the users own personal tastes.
Before signing up, Shoedazzle requires you to take a
fashion quiz that is used by their style consultants to help
them determine what your tastes are and what types of

Shoe Club Reviews
Kim Kardashian is the Chief Fashion Stylist &

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Co-Founder of ShoeDazzle

292

shoes they should pick for you month after month.
This review is going to take an in depth look at the whole process. Feel free to skip to the conclusion if
you just want to read a quick overall summary.

SHOEDAZZLE AT A GLANCE
General
Price Per Item
Offers

$39.95 and up
Shoes, Handbags, Jew elry &
Specialty Items

Stylist Picks

How Shoedazzle Works

Shipping & Returns
Contiguous US

Free

The first step is taking the Shoedazzle quiz, where you take a short multiple choice quiz and choose from

Alaska & Haw aii

$9.00

various shoe styles, wardrobes or celebirty looks that you like best. Within a day you’ll receive an email

Canada

$9.00

to notify you that your stylist selections are ready in your showroom, however certain items will be

Website

available to purchase immediately if you see something that catches your eye. As of our latest update,
Shoedazzle was still offering a discount of 50% off for very first purchase.

Item Details

Large Photos, Description, Shoe
Details

User Review s



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User Review s
Fit Survey
Extras
Rew ards Program
Referral Program

Refer 3 friends for a credit

Flash Sales
Facebook Activity

1.9mm fans, 69k active

To quickly compare ShoeDazzle with other shoe clubs,
check out our shoe club comparison chart.

A look at the quiz on ShoeDazzle.com

ShoeDazzle works very similar to the rest of the clubs that we’ve review and follows the same type of
membership system. After your initial purchase you automatically become a preferred member and
Shoedazzle’s style consultants will choose new selections for you at the start of each month based on
your style profile.
As of April 2012 ShoeDazzle no longer requires their members to login at the start of the month to skip
the month if they do not wish to make a purchase. Instead, now at the start of each month you can either
purchase one of your selections, request alternates, or do nothing and wait until next month. No need to
“skip the month” anymore!
So really, there is no reason to cancel your membership, but if for some reason you find that you do want
to cancel your account, the only way to do so is by calling their toll free number and doing it over the
phone. It would be nice if they allowed you to cancel online or by email but unfortunately at this time
calling them is the only option.

Shoedazzle.com Website and Shopping
Shoedazzle’s member area or “Showroom” as they call it, is nice and easy to navigate. The shoes are
shown clearly and the pertinent information is available to help you decide what item best fits your



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needs.

Shoedazzle’s Show room

The photo above shoes you the details that are available for each item.
High quality zoomable photos showing the item from different angles
Details and a description of each item
Although there is enough information to get a good feel for the item, we found the Shoedazzle
Showroom to be a little bit lacking. ShoeDazzles sizing chart where members are able to give details on
if shoes fit too big or small was not as detailed as JustFab and the reviews themselves are all displayed
on individual pages making it a little harder and time consuming to read through them all. Two
additional things that we loved from JustFab were the video of a model walking in their shoes and a
celebrity view; either of which ShoeDazzle does not have.

Shipping & Returns
ShoeDazzle offers free shipping both ways to the 48 Contiguous United States (Alaska, Hawaii, APO /
FPO addresses, US territories and Canada is $9.00) and returning or exchanging items is very easy. If
for any reason you want to return or exchange an item you simply call and you’ll be able to send your



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item back. You’ve got 30 days from the date of delivery in order to request a refund or exchange. If you
are returning an item and don’t wish to exchange it for a new one, you’ll get a store credit. If you want
cash instead of a store credit they will charge you a $5.95 restocking fee.
We’re based out of Denver, Colorado and every order we’ve made so far has gotten to us quickly within
3 business days. They were all packed and wrapped nicely with a snazzy looking box.
ShoeDazzle does offer shipping to Canada, however they have closed their UK operations and no
longer offer their shoes to the UK. For you Canadians out there, we did a test run on their shipping to
Canada and found the whole process to be quite long and expensive if you need to make a return. It took
just under three weeks to get a pair of shoes shipped to Toronto, Ontario. We sent them back for an
exchange on March 7th and as of this May 3rd update, our new pair still has yet to arrive. We’ll update
this review as soon as it gets here.

Shoedazzle Shoes!
It all comes down to the shoes. If your name is Shoedazzle you better be able to wow us with your
shoes! So, do Shoedazzle shoes make the grade? The shoes we ordered and tested out were good.
The overall quality and comfort of the styles we selected were within range for the price. There were
some slight issues with fit, and quality control might have been a little lax, as we did find some glue
issues and a few loose stitches. Checking in with member reviews and social media, they seem to
agree – Shoedazzle does a pretty good job for $39.95, but could do better with their quality control.
Having said that, for the price we still think that you can’t go wrong. Here are some reviews from actual
ShoeDazzle members:
“I’ll try to keep this fair and quick. Pros …The material is very beautiful.
They are ever so comfy. They were only 39.95 But look like an easy $150.
CONS My right shoe has excessive glue on it. I only mention it because
the glue has a slight shine to it. It isn’t horrible but it was the First thing I
noticed.”
“I love these shoes, tried them on as soon as they were delivered. They
are better than I can describe. The picture does not do them justice. I am



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Zahara

are better than I can describe. The picture does not do them justice. I am
a teacher so some shoes I cannot wear all day, but these are some I
can, comfortable!”

“Oh my goodness, I tried on this shoe, and boy I can’t wait to wear them.
The shoe detail of sparkle is phenomial!..My male friend was a witness.
These shoes will be on the side of my closet with my favorites!”
Can’t say enough great things about this shoe! Style, class and just the
right touch of sass. Fits great, is comfortable and looks incredible. The
fact that buying it helps a great cause makes them even better!
Sparkle

Definately a year round wearing shoe. You won’t regret buying these!”

“I always feel like I’m wearing Chanel when I wear these classic black
quilted boots. If you want champagne taste on a shoestring budget, this
is the perfect pair of boots for you!”
“I love the look and feel of these boots. They are really gorgeous,
sophisticated and very comfortable. But, the heel is very weak. I wore the
boots ONCE and by the end of the day the heel had worn down and the
Wilhelmina

metal pin was showing. I normally only change heels once a year, not
after one wear. Very disappointing.”

“I really like Rhoda, I own the red pair and they are a very classy red



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“I really like Rhoda, I own the red pair and they are a very classy red
shoe. They are very comfortable for me wear the platform on the shoe
makes it feel like it is not a 4inch heel. My go to shoe for a great night out
or to dress up an outfit.”
“These heels are absolutely stunning. They’re my grown-up Dorothy
shoes! They are incredibly comfortable as well, which I was surprised
Rhoda

about. They’re easy to walk in, and the patent finish is so luxe.”

The ShoeDazzle style consultants have done a a great job picking out stylish merchandise for us to try.
We’ve felt that each month the shoes we’ve seen pop up in our showroom have matched our profile
fairly well and we’ve been happy with the variety. Even though we’ve noticed the odd issue here and
there, the overall quality of the shoes themselves was good for the price range.

Customer Service
When you’re dealing with any type of online clothing or shoes shopping, customer service is huge. Its
inevitable that at some point you’re going to have to deal with customer service to return or exchange an
item due to it not fitting properly. ShoeDazzle offers customer service by email and phone. Their
telephone hours are Monday to Friday from 7AM to 5PM PST.
For our test run with ShoeDazzle we called their toll free number to cancel our membership with them.
There was a short wait time just under a minute and the customer service rep seemed very friendly and
nice. Cancelling our membership wasn’t a huge difficulty at all. We were met with several questions
about why we wanted to leave and we were offered some specials to stay, but in the end, after
explaining the opt out procedure again she agreed to cancel our membership.
Overall we were very pleased with their customer service. It would be nice if they offered a live chat
option, but that’s not too big of a deal.

The Extras
Shoedazzle also offers other items aside from shoes including handbags and jewelry. You’ll find some
nice looking handbags that closely resemble higher end bags and at a distance might pass for more



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expensive items. We did not purchase any items other than shoes however we’ve seen some fairly
positive reviews throughout the ShoeDazzle.com website and their Facebook page for their handbags.
We did notice some complaints here and there about jewelry arriving to customers broken which
concerned us a little. Here’s a quick look at some items along with customer reviews for them:
“I bought this bag because of the fabulous red color. I have to say that I
have no complaints. However, the bag is only a week old now. Unlike the
other reviews I don’t have a problem with it keeping its boxy shape. It
goes great with some jeans and booties. Overall a great bag to have in
your collection if you are looking for a pop of color.”
“This is my 2nd SD Bag. I am very please with the style, material. I have
ShoeDazzle Handbag – Melville

had so many compliments on it all ready. I wish the sides were a bit
stiffer to hold its great shape, but I love it anyway!”

“The bag looks good, although it’s much smaller than I thought (should
have paid more attention to the dimensions!) and doesn’t seem to be
high-quality craftsmanship. But what do you expect for $40? It arrived
promptly and I do like the detailing on it. Definitely keeping it, but it’ll be
an every day bag, not a special occasion one.”
“This bag is the perfect size. It’s not so big that I fill it too full and it’s not
Paris

so small I can’t fit everything I need into it. There are loads of pockets to
hold everything both inside and out. And it’s very versatile with the multiway shoulder strap.”

“I have received numerous compliments on this set after pairing it with
the perfect purple top. Great deal for the set. My daughter absolutely
loves it and wants one. It came boxed very carefully which I appreciate.”



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“After waiting to receive the necklace, it came broken, and I got very
disappointed. For the first time Shoedazzle disappoints me.

”

“My necklace arrived in three pieces. The bracelet is beautiful, but this is
ShoeDazzle Jew elry

the second time I received SD jewelry in damaged condition.”

The ShoeDazzle.com website has some more great features and extras that we love:
Style Points:As you make purchases you accumulate style points which you can then later redeem
towards a free credit. You need to buy approximately 10 items before you’ll have enough points for a
credit. In addition to style points if you refer 3 friends who make a purchase you’ll also receive a
credit.Special Requests: After the 21st of each month if you find that you haven’t seen anything that
suits your style you can fill out the special requests form which will be sent to your personal stylist to
help them figure out what to pick for you next month.
Shop With Friends: By connecting through Facebook you’ll get access to and be able to purchase
items from your friends Showrooms. You can also get access to the ShoeDazzle personal stylist
showrooms and read their tips for that months styles.
Social Media: ShoeDazzle has an excellent Facebook community which can be very helpful when
choosing what shoes to buy. You can log on to see what other members think of certain styles or
even view photos from other members occasionaly.
Dazzle Deals: ShoeDazzle loses some points here for completely getting rid of their Dazzle Deals
feature for no particular reason. We really liked some of these deals and were pretty disappoined
when they decided to close their weekly flash sales all of a sudden.
While we do love some of the extras, we can’t help but wish that ShoeDazzle offered a little bit more to
their customers. Even making it a little easier to get free credits would be a start. In our JustFab vs.
ShoeDazzle comparison you’ll see that we found it to be much easier to get free credits on JustFab.
Your credits also have a longer expiry date on JustFab too, which is nice if you don’t buy things that often.

Conclusion
Shoedazzle is a strong company with a very nice selection of shoes. Here is what we love the most



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about Shoedazzle:
You’ll find a huge variety of new styles each month and the price is right at $39.95 for each item.
Members on ShoeDazzle no longer are required to log-in and skip the month if they decide not to
purchase anything.
Stylist selections have been good and insightful.
The shoes themselves are comfortable, and with a few slight exceptions they’re made well at their
price level.
Customer service is solid.
If you are looking for other items, you can find more than just shoes. Their handbags and jewelry
seem to be very stylish and trendy.
We are a bit disappointed in that since we created this site ShoeDazzle has not done a whole lot to
spice up their offerings. Instead, it appears they’ve taken a step back by eliminating sales to the UK and
removing their flash sales area. But overall,Shoedazzle still has some nice deals, trendy selections and
you’ll find some really cool shoes here for a good price. Before you sign up, you may want to check out
our ShoeDazzle promo codes page to see what kind of discounts are available. If you’re ready to sign up
already, visit Shoedazzle.com today to try it out for yourself!

Sign Up for ShoeDazzle

68 Comments
Melissa Koneklin
June 26, 2013



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Shoedazzle has its pros and cons.
They are pro at offering many styles and have a huge inventory. They have
something for any foot and any occasion.
A big con is their consistency. It might be because they have a huge selection, but I
have gotten nice, well made shoes from them and I have gotten disasters from
them.
They are pro about making exchanges available or offering credit for another pair
of shoes, but another con is their customer service can be a pain in the butt.
In the end you will get either another pair of shoes or credit toward some other
merchandise, but it may take a lot of time, depending on who you get on the
phone.

Reply

Cindee
June 10, 2013
I been buying shoedazzle for years now. there good shoes. I have a hole closet full
of them. If you like sexy shoes you should get them just make sure you read if the
sizes run right. sometimes they dont fit good. but they tell you in the page. so look
on the page

Reply

Ineze S.
June 5, 2013



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I’m a frequent buy of shoes from Shoe Dazzle. They have a nice line-up most
months and if I don’t see anything I like I don’t have to buy.
The shoes are very nice for the price. I’ve only had to return two pairs and I was
credited when I couldn’t find a pair I wanted to replace the returned shoes with.
Don’t expect to have a money refund. You bought shoes, you can return them for a
replacement pair that are the same or another pair of the same price, or you can
get a credit. Seems completely fair to me.

Reply

Tina
June 5, 2013
It might be because I am young, but shoe dazzle seems too dated for me. tbh most
of the shoe clubs are the same. Just Fab is better because they keep up with
current styles.
Shoe Dazzle needs to throw out all their old styles or something and get new
younger people to pick shoes like Just Fab does.
Get some new celebs too. Kardashians are boring!

Reply

LC
May 16, 2013
It’s taken almost a full month to order, receive, return and await the arrival of my



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exchange. This is ridiculous. I don’t understand why, since they have your credit
card on file, they can’t send the exchange before they receive it. Plus, they provide
the return label, so they could always track the shipment if there were any
problems. Now the shoes I’ve never gotten to wear are on sale from $42.95 to
$27.06. I called to speak to someone about it (not actually expecting a promising
conversation). I have been waiting for someone to pick up the phone for an hour
now. I’m not on hold yet, this is just me waiting for someone to answer the phone
in the first place. I have better things to do with my life. I’d rather go to a store and
try on a shoe rather than have to constantly call, hold, print, box, go to the Post
Office/Fed Ex to ship, call, and hold more. This, “runs a half size too small but no
one told me $42 shoe,” which is now on sale and I probably won’t be credited, is
not worth the time, gas, ink and energy I’ve had to put into them.

Reply

Chris
May 10, 2013
I used to be a VERY loyal SD customer, & couldn’t get enough of them. I’d buy two
pairs a month MINIMUM, & recommend them to all my friends & pretty much every
woman I’d see. People would complain about the quality,but for $39.95 I thought
they were really well made. Pink boxes were taking over my closet,& I loved it. But
I’d say ever since maybe late summer/early fall of 2012,they really started to go
downhill. I used to stay up til 3am to see my new showroom every 1st. Now, month
after month it’s just one ugly style after another. On top of it, the prices have gone
up-gone are the days of the $39.95 flat rate,& no more free shipping. I haven’t
bought a pair since August or September of 2012. There just hasn’t been anything



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I liked. I love Rachel Zoe,but ever since she took over as lead stylist, it’s really
gotten bad. They site layout just isn’t as fun as it used to be either. Seems like
they’re still popular, but I can’t believe I’m the only woman who feels this way. Had
this been last year I would have easily given them 5 stars,but honestly my rating of
2 stars is only for my nostalgia for the old days of SD. If I was a new
customer,probably I’d give it not even one.

Reply

Lorain T
April 29, 2013
It took me a long time to order shoes that I couldn’t actually try on. Eventually I went
for it with a pretty pair of shoes I bought from shoedazzle (can’t remember the
name of them). It was almost a deal breaker for me. I got a pair of sad looking beat
down shoes that may have been used.
I called shoedazzle customer support and got a replacement pair that looked
better, but I don’t think I will ever buy from them again.

Reply

Sherri
March 26, 2013
Some of the positive reviews are outdated. I was with SD for 8 months at which
time I purchased over 200 pairs of shoes. Out of those 200+ shoes, 37 were
severely defective!!!! When I posted on their Facebook page about the ongoing



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defective shoes and their horribly slow return process, in which by the time your
return gets to them in 3-4 weeks, they are out of your shoe to exchange. So I stayed
with them and did get some wonderful shoes but recently started getting crappy
quality shoes again. So I posted today how I received 37 pairs of defective shoes
and guess what?? I got a call from Ryan, one of the many managers, who said
they were canceling my account. I said that’s fine because I was just waiting for my
2800 style pints to mature so I could get my free shoes and then I was canceling
my membership. He said since I “opted out” I would lose all my style points!!!!
Wtf??!! I had $1,200 worth of style points from all my shoe purchases! They owed
me 3 measly pairs of free shoes. He said no! What?! He said since I opted out, I
forfeit them all. Omg. I said I DID NOT OPT OUT, YOU CANCELED MY ACCOUNT!
Nowhere could he find terms and conditions stating that if THEY canceled my
account I’d lose my points. I did not voluntarily opt out yet they stole all my points
just because they didn’t like me posting negative comments in their Facebook
page about my defective shoes. I’ve now filed a complaint with the BBB.org and I
suggest anyone else who’s had problems or been ripped off do the same! I’ve
been advised to hire a lawyer and I probably will. I spent so much money at SD
and they didn’t have the common courtesy to at least warn me now to not post the
TRUTH about defective shoes on their Facebook page, instead, they canceled my
account and took away all my points. I had already redeemed 4,000 to 5,000 style
points and was just biding my time to get the last of my 2800 points, equivalent to
160 pairs of shoes.

Reply

Ellie .M


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Ellie .M
March 11, 2013
I love the selections they have. Prices are k. My problem with this web site / club is
that the customer service SUCKS !!! The people that work here have been trained
to not care about any complaints…once you buy something from them …you’r on
your own….from package tracking to returning items it’s a pain to deal with. I
bought a pair of shoes they ran a lil big so i got a rma on the web site , took it to the
postal office and it was no good had to go back, call shoe dazzle and get a new
rma after all of that 13 days go by and shoe dazzle has not received the shoes …
13 days?!? Plus up to 4 days for processing ….?!? They will not put the same item
that you want to exchange on hold making it hard to get what you really wanted in
the 1st place. Also they never sent me a link to track package either for receiving or
returning …kind of annoying having to go to the web site and thru menu just to
track a package. Another thing i don´t like it’s the rewards system, have to wait 45
days after purchase to get points. Shoe dazzle needs to work on customer service,
def need to work in the issue of delivery on time, their rewards program and
sending customers links for package tracking. Just fab its hands down the best
customer service, friendly, on time ,always sends me links for purchases and
returns, they put items on hold when returning purchases and sends them out to
you right away, if something goes wrong i know they are going to take care of me
and gives me rewards point right away.

Reply

Katlyn H.
February 26, 2013
I like some things about ShoeDazzle and not some other things. There shoes are
nice for the price. They are what you would expect.



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The website is cool and easy to browse. They make the shoes look as good as
they can just like the commercials for food. Don’t be shocked when the shoes
aren’t as glamorous as the website shows.
Customer service is good as long as you don’t want cash back. I think all the
online stores are like that.
The extras are meh.
I get shoes from ShoeDazzle and still will when I like how a pair looks, but I never
expect them to be as nice as there pictures.

Reply

Amanda
February 13, 2013
Ever since they changed there website and uped their prices I’m not impressed. I
didn’t find many shoes I liked when they where cheaper now that it’s a higher price
I’m not willing to pay for any. The styles have really gone down hill also.

Reply

Jaimie
February 12, 2013
BUYER BEWARE!!! I bought a pair of knee-high boots in October. When I received
them, I tried them on in my bedroom and then immediately put them back in the
box for return because the calf-area of the boot was way too big. I returned the
boots as directed by the website, but still hadn’t received a return credit to my debit



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card in January. I called Shoe Dazzle and was told that they had not issued a
refund because the boots had been “worn.” They stated that the boots were
“scuffed” and there was “mud” on the soles. Of course, I argued this because I had
NOT worn the boots except to try them on for all of about 45 seconds – and it was
NOT outside that I did so. They quickly agreed to return my money, but when I
received my bank statement yesterday, instead of returning my money, they had
charged me AGAIN! So, I called Shoe Dazzle again and explained about getting
charged instead of getting the return I was supposed to. After being put on hold
two times (totaling 20 minutes) they stated that they saw where I had been
charged and would issue a credit for that. When I mentioned that I should be
getting two credits back from them (credit for the original return and credit for the
second “mistaken” charge) they tried to convince me that they had already credited
my account for the return, which of course, was an outright lie. I have not received
ANY credits from them. Once they realized I was not dumb enough to believe them,
the man on the phone said, “Oh yeah, I see what you’re saying. You’re right.
Thanks for correcting me.” He agreed to credit my debit card for both charges, but
honestly, I am skeptical that it will happen. I had my bank block any future charges
from Shoe Dazzle and if I do not receive a full refund by tomorrow, my bank will file
a claim against the company and demand the money back for unauthorized
charges. I am lucky because my bank will fight it and ensure I get my money back,
but I feel bad for others who have had similar experiences and DON’T get their
money back. After the man from Shoe Dazzle had repeatedly told me “this has
never happened before,” I go online and discover that it has actually happened a
lot. I truly believe their “return policy” is a scam and they have no intention of giving
people their money back.
ShoeClub Reviews Editor: Has anyone else out there experienced similar
prob lems with ShoeDazzle? This is the first we’ve heard of this kind of prob lem



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happening with them, b ut if anyone else out there has had this issue with returns,
please let us know!

Reply

Olivia G
February 5, 2013
ShoeDazzle like the Kardashians show is old news. I used to like watching them,
but Bruce Jenner looks soooo creepy! I had to stop watching. I just started
watching House of Fab, you guys should mention the reality shows that go with the
shoe clubs. It’s kind of interesting to see the new way merchandise is becoming
the entertainment.

Reply

Sandy C
January 15, 2013
This company is horrible. I ordered a pair of boots for my daughter, paid the extra
shipping to have it shipped in time for Christmas and never got the boots till 2 days
after Christmas, then they didn’t fit and we tried to return them and find out that
these boots “did not qualify” for a return… I emailed the company several times
and both times were told that I would not get a refund and pretty much were told
that neither items qualified for return or would not of been received in time for
Christmas and that I should of read the website more closely… Bull… I did not see
any such disclosure and if I had do you honestly think I would of paid the extra to



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have these shipped in time or even order them knowing that I could not return
them…NOT!!! I had nothing but no help at all from speaking to a customer service
person or email. In fact, one of them told me to have a Dazzling day… REALLY!
Dazzling Day my a.. Anyone thinking of ordering from this company should really
think twice, this company is soo unprofessional and has absolutely no “Dazzling”
personality. I order online all the time from various companies and have never
dealt with such a horrible company as this one! I will never ever buy from them
again and would caution anyone thinking of doing as well.

Reply

Wanda Tims
January 8, 2013
Do you no the people at shoedazzle. If you do tell them I would never buy from
them again. its a scam all the way. Payless is better then them.

Reply

Christina
December 12, 2012
Shoedazzle WAS great when I started buying from them about a year ago. Just like
most shoe societies, the shoes are affordable and cute. I found this review and
am left quite confused after I read it. Sure, the things mentioned above are among
my first impressions of Shoedazzle, but after experiencing some shockingly
negative and unnecessary issues with them, my experience has been quite the



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opposite.
1) I’ve seen the size issue in almost every review blog. When I signed up for this
“glamorous” shoe society, I was asked to input my shoe size into my profile. This,
in combination with proclaiming their shoes are exclusive, led me to believe that
the sizes were true to fit. Im a 7 1/2 and ANY shoe brand I’ve ever purchased…if
one 7 1/2 fits, any other shoe of the same brand in 7 1/2 will fit. I ordered about 10
pairs (7 1/2) when i had my folirat soze issue. Until then, I never noticed any of
them deviating from “true to fit”. It was a BOGO pair, and when I contacted them
about the shoe being too small, they told me there were no refunds but happily told
me the size 8 was still available and I could purchase those….WHAT? Not sure
why they couldn’t be exchanged. I offered to pay for additional shipping and they
still wouldn’t help. So, I was out pair #1.
2) Since I became a sucker for getting mail, and was willing to overlook bad
customer service, I continued to buy from them. I just bought my 15th-ish pair of
shoes an they were my last. I ha recently moved when I placed my order. I updated
my billing address and when I went to update the shipping as well, the order
confirmation screen loaded. The address it was being sent to is my ex boyfriends
house, whom I do not talk to for typical breakup reasons. When I spoke with
Shoedazzle about the error, they absolutely would not reroute my package, even
when it hadn’t even left their warehouse! I told them I would pay for any fees, extra
shipping whatever…nothing. I contacted USPS, they couldn’t do it because I’m not
authorized to make those changes (but it could be done). Anyway, I never got my
shoes. Contacted my ex (with my tail between my legs) but he wouldn’t respond.
After many emails sent to Shoedazzle, I got 1 response. ONE. They told me to put a
hold on my exes mail. O.o
And back to the initial issue on the website…that website is always screwed up…
on any computer/phone.
3) finally, I tried canceling my account. Uggggh. I called to cancel and was not



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asked why as mentione in this review. I asked to be removed from email/mailing
lists as well. Done!
Until I got another email about my recent purchase. I replied to the email
explaining that I cancelled my account and asked to be removed from the email
list. They replied by telling me I’d have to call to cancel…….
Omg.
Anyway, I’ve never heard of not wanting to exchange a pair of shoes after hearing
out such a legit complaint, I’ve never heard of not being able to change an address
before the item has left, I’ve never heard of being unable to reroute a package to
the correct address so your paying customer can receive their product, and I’ve
never heard (as a retail store manager for too many years) of such horrible
reoccurring customer service. At what point do you stop saying no to easy fixes in
the name of customer service, and win back some of these customers?
Not saying to not go with Shoedazzle when choosing a shoe society (because I’m
really sad I cancelled my account) but read the fine print. Everywhere. Mistakes
happen, because we are all human, Shoedazzle doesn’t care though.

Reply

Alice M.
November 26, 2012
I have been a Shoedazzle shopper since the beginning. I was in love from the first
pair. They were beautiful, and well made. I loved the many styles and selections.
Then I was unemployed for over half a year. So I had to stop buying anything but
the essentials. When I finally got a new job and started splurging again, I found
something had changed. The quality of Shoedazzle shoes had dropped and the



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styles didn’t look as good. I am giving them a decent rating because of their past
shoes, and I hope they are just experiencing a bump in the road.

Reply

Priscilla D
November 24, 2012
today is November 24 and i received my order of shoes from shoe dazzle and they
happened to put the same right shoe in there instead of one right shoe and one
left shoe. but TWO right shoes! so unbelievable….so I’m going to have to return
the shoes…and I’m wondering does anybody know that they will send my order
correctly?!?!

Reply

Tamara
November 23, 2012
i honestly LOVE shoedazzle. i was only not impressed with 1 pair of shoes but that
was partially my fault because i chose a smaller size. they do tend to run just a bit
smaller so i always buy half a size bigger and put an insole in them and i can walk
in the shoes all day. i’ve purchased boots and everywhere i go, girls ask me where
i bought my shoes. i am very in love with shoedazzle. it’s only a bad experience if
you buy the wrong shoes! you have to read the reviews and use your judgement!

Reply


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Rianne L
November 13, 2012
I give them a 3 stars because their better than payless shoes. The are good for
wearing out a couple times and not so expensive. I never will pay what shoemint
wants for shoes though. I might try the justfab and see what their shoes are like.

Reply

Laughable Shoes
November 7, 2012
Your rating level doesn’t go far enough… to the negative. Plain and simple they
suck!
I can’t say how long they have sucked because I only bought from them recently,
but I can tell you they must have no quality control.
It’s not just the cheap material, it’s like the shoes I purchased had been returned
after being used and they said: “screw it! Send them out to the next customer.”
If you don’t mind paying too much for cheap shoes that have already been worn,
get yourself a pair of Shoe Dazzles.

Reply



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Rae
October 23, 2012
When I first signed up for shoedazzle I was awestruck. It was my first real online
shopping experience. The first pair of shoes I bought are the only pair I’ve been
able to keep though. The other shoes all fell apart after 2-3 times. Not to mention
they are quite uncomfortable. I’ve had the same problem with the bags. I have a
couple left but they are in poor condition. I hadn’t bought anything since July 2011
and then I finally gave in and bought a matching purse shoes and bag on Sept
28,2012 because they gave a credit. It is now Oct 22 (the expected arrival date) and
I have yet to receive my items. I know it can’t be because I live in Hawaii because
I’ve ordered 3 items from amazon in that time and have received them all. In fact
amazon shipped in less than a week. I really don’t know what to say. Its very
disappointing and I thought of Kim as a better business woman. It would be nice if
they could find shoes made in America that are better quality and still the low price.
And also fix the shipping issue.

Reply

R
October 17, 2012
I ordered for the first time from this site last week during their BOGO promotion. I
received my shoes and couldn’t be happier, the quality was great though the sizing
in one pair was a little off, however it was nothing that I can’t live with just fine. I’m
glad I didn’t read reviews about the site before I ordered my shoes because I
might have not gotten them and with how much I love them, that would have been
a very sad thing!



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Reply

Jessica
October 12, 2012
When I first joined Shoedazzle in 2010 it was a completely different shoe club.
Since they did away with the monthly membership aspect I feel the club has gone
downhill. The shoe quality has deteriorated and they have messed with the prices.
Instead of a straight 39.95, now there is 29.95 to 59.95. The shoes now are quite
ugly and I haven’t bought anything in months. And if you don’t buy an item that is
priced at 39.95 they are now charging 4.95 in shipping. I was going to do the
BOGO sale they are running right now and due to the fact I would STILL have to pay
shipping on my purchase despite the fact it’s 39.95. I think this club is slowly going
downhill. I’d rather find my shoes on eBay and pay a little more for better quality.

Reply

Jay M.
September 20, 2012
I bought a pair of really awesome booties from shoedazzle. I’m in no way new to
purchasing shoes online but this was my first time purchasing from shoe dazzle.
The shoes came quick and were pretty cool looking, has spikes and shinny stiletto
heel but the quality is horrible! I couldn’t even unzip them, it’s like they sewn tbe
zipper on wrong. I had to mess with them myself to get them to zip proper, luckily
I’m in fashion school so I know how to alter, but not everyone is willing to do that. I
think I could find something of better quality of the same price elsewhere. I’m not



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going to be using this sight anymore. Out of all the many shoes I’ve bought online
from different sites this is the only bad review I ever gave =(

Reply

BrandyN
September 16, 2012
My experience with Shoedazzle is decent. I have had some hits, shoes I love and
wear a lot. Then there are some shoes that I like. They weren’t “off the mark” per
se, but they didn’t have that WOW factor. I still wear them and get my money’s
worth. I have never gotten a horrible pair of shoes from them. So I guess they are
like I said – pretty decent.

Reply

Priscilla
September 9, 2012
The shoes I bought are unwalkable the heel is too weird didnt match the base or
front of it and I only used them once here at my house very painful and
uncomfortable.

Reply



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Tabitha
September 2, 2012
I didn’t even know this place was still in business until I saw their commercial on
tv. I bought a few pairs of shoes from then when they were first starting out. The
first pair of shoes were unwearable. I went a month or two and tried again. The
second pair didn’t look anything like the online shoe. I could wear them but I
wasn’t impressed and no one asked me about them. The third and final pair
pissed me off to the point of cancelling the service all together.
I couldn’t believe they were still in business. I guess there’s a sucker born every
minute.

Reply

Katherine G.
August 23, 2012
Oh I could write a book about my dealings with ShoeDazzle, some good outcomes
some terrible. I might have been one of their first customers. It seems like it had to
be going on three years ago I bought my first pair of shoes. It was a new thing for
me. I hadn’t purchased much as far as fashion online and I was kind of excited,
maybe too excited.
The shoes I received were like the shoes pictured but lacked something. I can’t
say what it was but they didn’t look as good (photo lighting I guess) but they were
decent enough for me to continue shopping at ShoeDazzle. My next few selections
were more of the same.
Then I got a pair of black slingbacks that made me think ShoeDazzle was on their
way to becoming a great online shoe club. I forget the name of them now, I’m at
work and can’t see the box at the moment. ANyways, they are by far my favorite



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ShoeDazzle buy. I still wear them and they feel as good as they did the day I got
them.
So you may wonder about my rating.
After the slingbacks, ShoeDazzle took a nose dive in my opinion. The shoes I
bought after were dismal in the quality catagory and the styles started to look
trashy (again, my opinion, but…) Quality control went out the door too. I got a pair of
heels with a heel tip completely snapped off! and another pair of flats with sticky
gobs of un-dried glue dripping out. The shoes with the major defects got sent back
and I was credited for them quickly, but the shoes shouldn’t have made it out their
doors! I may be a glutton for punishment because I still buy from ShoeDazzle but
never if I am in a rush for shoes.

Reply

Shoe Club Reviews Editor
August 23, 2012
Thanks for the detailed review! Although we haven’t had as bad of
luck as you in regards to ordering poor quality shoes overall, we can
definitely see where you’re coming from as some pairs that we’ve
received from ShoeDazzle definitely have looked very cheap.
Have you signed up or ordered anything from JustFab yet? Their
quality control seems much better than ShoeDazzle and they’ve
improved leaps and bounds since they first launched. We haven’t
seen any poor quality shoes for quite some time and we’ve ordered
quite a number of different styles.



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Would love to hear your thoughts on them if you’ve tried them or if
you decide to try them in the future!

Reply

Unimpressed
August 20, 2012
Is it just me or is Shoedazzle losing its luster?????? I have not bought a single
thing in months and no longer even feel any desire to go there anymore. I was also
put off a bit by their customer service the last time I had an issue with them
sending me the wrong pair of shoes. It took wayyyyyyy to long to get through and
they took forever to send the replacement back to me.
Will be giving Justfab a try thanks to the reviews on this site.

Reply

Estelle Hawkins
August 9, 2012
I’ve never had a problem with Shoedazzle shipping and their shoes are fine with
me, but after a few less than average bags and jewelery items, I am staying away
from Shoedazzle’s other items.
If I were rating just the shoes I might go another half star.

Reply


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isha S
August 7, 2012
Im totally disappointed by my shoedazzle purchase. I bought two pairs after
reading the comments/ reviews for each pair but it was all wrong. Both pairs are
uncomfortable. with one shoe the heel is wobbly. the other one puts pressure on
the toes. I had paid shipping charges as i live in Canada. but i don’t wish to pay
again to send it back and exchange for something else.
The shoes come in beautiful packing and look very good but extremely
uncomfortable.I always buy Aldo size 7. The sizes from shoesdazzle were close to
accurate but the heel heights were a lot taller than expected from the picture.

Reply

Cassie M.
August 6, 2012
Cheaply made shoes (I shouldn’t be able to see the glue drips between the shoe
& the sole) & they run VERY small. Not worth the price or the hassle of returning
them… I am trying to return the three pairs I bought, & my order doesn’t even show
up in my order history, which has been a pain in the neck.

Reply



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Rachael
July 30, 2012
Ok wow! Am new to this shoe clubs,bought 7pairs from shoedazzle n a pair frm
just fab,now am scared,after reading these reviews,wishing I had gone d other
way round.bcos am nt ready to fight with shoes n sizes.smh?

Reply

jette
July 23, 2012
I would say thay shoedazzle shoes are AWEFUL AND SO CHEAPLY MADE, i have
one pair in which the heel fell off after 10 min use, and the second pair i had to
exvhange 3 times, due to the shoes look NOTHING like their picture. They now
refuse to exchange the last pair, even though its the wrong size they sent me… i
will no longer waste my time with shoedazzle and just throw the shoes away,
THEIR SHOES ARE NOT WORTH THE $39.95

Reply

angie
July 23, 2012
I ordered for the first time two pairs of shoes for $40. Reviews said true to size. The
shoes I ordered for my daughter fit and the size 7 1/2 I ordered for myself were way
to small. So I called to exchange them for a size bigger (which I have never wore a
8 1/2 shoe) and I was told they were out of all sizes bigger then 7 1/2. And since



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they were a sale item I can only exchange them and since they did not have my
size they would not refund or let me exchange for anything else. Buyer beware if
shoe is on sale and it does not fit. I will not order again from them.

Reply

July 23, 2012
Unfortunately when any shoe club has a buy one get one free sale,
usually there are no returns or exchanges. You could always try to
sell them on eBay or perhaps give them to a friend as a gift? You
may also want to check out ShoeDazzle’s Facebook Page and make
a post asking if anyone is interested in buying them off you.

Reply

ariola
July 23, 2012
please does anyone know what shoe size system it uses. is it u.s size or uk size
or what?

Reply



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July 23, 2012
They use the US sizing system.

Reply

mary jane
July 15, 2012
I wouldnt buy from Shoedazzel.com Ever again… Paid for express 4 day shipping
and was a waste of my money.. Took 3 weeks for my shoes to be delivered…
Thats Express shipping??? No Thank you!!

Reply

Aisha
August 11, 2012
I can do you one better ,
The address was messed up so after a month of waiting for my
package, it was returned to them and they refused to resend the
items to me, which were out of stock by then!!! Terrible customer
service, no people skills at all.

Reply



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Frannie
July 15, 2012
They had a good track record with me before. I buy alot of shoes from them and
am happy with there shoes. shoedazzle is a good place. Just make sure to buy
bigger size then you need. there tight.

Reply

FashionMama43
July 3, 2012
I have three kids and a job. My life is fairly hectic. I don’t have a lot of time to go out
shopping, but my work requires I attend parties, events, openings, etc. Shopping
online after the kids are asleep and before I go to bed is best for me. That’s why I
like the fashion clubs. But taking a look at those are even time consuming
because their are so many of them now. I’ve narrowed down my shoe / bag clubs
down to two. ShoeDazzle and JustFab.

Reply

Miss Chriss
July 2, 2012
I had Shoe Dazzle fever when I first started buying shoes from them. Kim K. was
my go to girl.
I still like their shoes, but not as much. They need some new blood in the fashion



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decision making department or something.
They have to shake it up a bit. It’s like they are coasting on auto pilot.
- Chrissy

Reply

Rhonda Gear
June 23, 2012
i bought from justfab a couple times and liked them. So when I saw a pair of
shoes I liked on shoedazzle I figured it would be pretty close to the same
experience they do have a similar service i thought….. i got the shoes and almost
thought they delivered the wrong style t shoes looked quite a bit different to me. the
size of things seemed out of proporshin or something and the colors seemed
more faded. i checked and they were the same shoes.
then they didnt fit. i returned for a size bigger.

Reply

toni
May 21, 2012
Is it just me or does it seem like Shoedazzle has multiple personalities? They
keep messing around with pricing and changing their rules (read the fine print
frequently because it seems to be different every time I read it).
They seemed to have a good thing going for their business and customers. Now



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when I get my selections I wonder what they will cost and if the merchandise will
be any good.

Reply

Fran
June 19, 2012
I couldn’t agree more. SHoeDazzle is like Dr. Jekyl and Mr. Hide.
Sometimes I am more than satisfied and other times I just shake
my head and wonder why I bother anymore. I can confirm that they
do have some very nice products sometimes, but their track record
with me is all over the place.

Reply

Becki
May 19, 2012
bought 10 pairs of shoes from shoefizzle. kept 2. that about sums it up. Not my
style at all.

Reply

Marrisa Sanchez


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Marrisa Sanchez
May 17, 2012
I like Shoedazzle’s styles. I have to admit I have returned shoes for replacements
and general quality issues with mixed results, but I haven’t stopped buying from
them. As long as you don’t get impatient any issues usually get resolved
satisfactorily.

Reply

Kiesha J.
May 7, 2012
I like ShoeDazzle they have the kind of shoes I like. I like JustFab too. I buy shoe
from them all the time. I didn’t hear about the other clubs you review. I think I will
stay with ShoeDazzle and JustFab.

Reply

Monika L
May 2, 2012
I have been a loyal ShoeDazzle customer since their start and I have had my ups
and downs with the company. I find them hit and miss as far as their consistency
goes. I will continue to take my chances but I wish they would be more consistent.
They seem to be slipping a lot lately in the quality control department, and whats
with ditching the Dazzle Deals and raising the prices on some of their items above
$39.95?!?! I dunno, I mite have to start shopping elsewhere.



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Reply

Elizebeth Houston
April 28, 2012
I like to think of myself as a strong independent women who knows her shoes and
knows quality. ShoeDazzle in my opinion lacks good quality control. I have received
very nice shoes, of superior build one month and found my next month’s selection
to be lacking completely when it comes to construction of the shoe. Glue gobs and
loose stitching have been factors.
Returns have been erratic also. Sometimes the process goes well, without a hitch.
Other times I have almost pulled my hair out trying to get a simple return
processed.
I gave ShoeDazzle two and a half stars because that is right down the middle. With
ShoeDazzle, your experience is 50/50.

Reply

Brend B
April 17, 2012
Not all shoe clubs are created equally. IMHO. Don’t waste your time with any club
not listed here. This site gets my thumbs up!
The editors have done a great job detailing the clubs. ShoeDazzle was my “go to”
shoe store. It was the original and I held out with them exclusively for a long time.
Eventually I broke down and tried JustFab and realized competition is good. It



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keeps all the legitimate companies working to be better. I buy shoes from
ShoeDazzle and JustFab now and I have tried Solesociety. ShoeMint, plain and
simple is outside my comfort zone. I doubt I will ever by a shoe from them when I
can get a ShoeDazzle shoe and a JustFab shoe for the price of one ShoeMint.

Reply

Debbie W.
April 14, 2012
For the longest time I had a ShoeDazzle addiction. I have things more under
control now
I maxxed out a credit card with ShoeDazzle’s help. Nobody’s fault but my own. They
never charged me too much and they didn’t give me too much hassle about
returns. I just had to get myself under control.
It’s a bit easier to stay in control now because I don’t get blown away as much with
their selections as I used to.

Reply

Shandra
April 10, 2012
I think ShoeDazzle needs to remake itself. Instead of the gimmicky stuff they
should focus more on the shoes and to a smaller extent, bags. Go back to what
they first had been doing right. I think they aren’t as dedicated anymore.



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JustFab is branching out too other fashion areas but they still do a good job with
selecting shoes and bags IMHO. They seem to be doing it right.

Reply

Abby S
April 10, 2012
I like the more chic shoe clubs. So it’s mostly ShoeDazzle and JustFab for me.
Their shoes catch my eye and I find myself going back to them. Based on my
personal experiences with shoe clubs, I have to agree with this review site’s
writers. I have purchased many nice shoes from ShoeDazzle, and they are top
notch. That said, I would give my gold seal of approval to JustFab. They bend over
backwards for their customers.

Reply

Susan P.
April 6, 2012
I buy from all the shoe clubs on this review site and I buy at real life stores too. The
online clubs are nice for when I am tired after work and don’t want to drive all over.
(I do my real life shopping on weekends) ShoeDazzle is a great club! They are tied
with JustFab for my fav online club.

Reply



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sweetie shoez
March 28, 2012
i like the shoes and bags i see coming in my monthly emails very much. when i
have the extra cash to spare i buy. i haven’t purchased every month but i have
accummulated more than half a dozen shoes and one bag. i don’t have any
experience with other shoe clubs so i can’t say shoedazzle is the best but i like
them and i like every pair of shoes that i own from there

Reply

Kate Little
March 26, 2012
I am currently on the fence with ShoeDazzle. In the past I have gotten some great
shoes from them and when dealing with customer support for one reason or
another, in the past, was fine. Lately though, it seems to me ShoeDazzle has lost
some of it’s luster. I haven’t been seeing anything that I like and when I ask for
more selections, it just looks like more of the same. I can’t put my finger on what’s
wrong. Maybe they changed some style decision makers or something. That’s all I
can figure.

Reply

Nathalie
August 5, 2012



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If you comment on the shoedazzle facebook page about this, they
are very willing to help, they’ll only need your customer ID and your
permission and they’ll update your closet to match your style more
closely.

Reply

Dawn
March 15, 2012
I just got my first item from ShoeDazzle. It’s a bag. None of the shoes popped out
for me, maybe next month. Anyway, I thought the bag looked good, so I bought it.
It’s close to the picture, but there are a few things I don’t like. I will probably send it
back.

Reply

Bobbi
March 9, 2012
Before I talk about ShoeDazzle I want to say ShoeClubReviews is a great idea! I
have been following all the shoe clubs and there are sites that review individual
clubs, and sites that compare one to another, but this is the only site I have found
that puts all the reviews and comparisons together in one place. Thank you!
Now as for ShoeDazzle, I can tell you quite a bit. I have been buying shoes and
bags from them since almost the first day. I enjoy wearing their shoes and
handbags. The quality of shoe is good most of the time, but I have sent shoes



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back because of quality. When I send shoes back, after talking to customer service
I do get replacements. I would say I am about 75% happy with quality.
Style wise I am closer to 90% happy. Usually the shoes are very close to what you
see online in their pictures. I mostly take issue with the bags though. The scale
can be off sometimes it seems. Sometimes I look at the picture online and when I
get the bag, in person, it seems too big. Or the bag in the picture looks sturdy and
stands up, and when I get it at home, it looks kinda blobby and looses its shape.
I guess with anything you buy online, you have the chance of seeing it differently in
person.
After following the clubs for so long I have been thinking about trying the others.
JustFab is the same price,and SoleSociety is close. I guess I will try them next.

Reply

Ryanne S
March 5, 2012
I buy shoes like a cop buys doughnuts. I have ShoeDazzle, Just Fabulous,
ShoeMint, SoleSociety. they all rock in my book. I guess if I was going to dis one
club it would be ShoeMint because their selection is small. I really liked
ShoeDazzle when they first came out. Then Justfab came out and I bought like a
fiend from them. Now I am slightly under control and buy at a more normal rate.
Which is 1-2 shoes a month for me, usually from ShoeDazzle and Justfab.

Reply



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Loretta
March 2, 2012
Shoedazzle is fun to browse but I haven’t bought from them yet. I like alot of the
styles and colors and patterns, but I haven’t found all of them in the same shoe yet.
I am very picky I guess. I had heard of Justfab but I didn’t know the other clubs even
existed.

Reply

Carol Henderson
February 29, 2012
I love Kim! She knows her fashion. Although I think sometimes she lets TV
producers and other people manipulate her. I hope that doesn’t effect ShoeDazzle.
ShoeDazzle was the first right? I know they were the first I heard of and I started
buying shoes right away. It’s a good service, as long as you stay on the ball. I only
had to talk to customer service once about a shoe that was defective and after a
while they replaced the shoes.
I am satisfied with ShoeDazzle.

Reply

Tyesha
February 21, 2012
Is it just me or has Kim been slipping lately? My showrooms have looked real



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bland and I havent found a decent shoe to order int he last 4 months!! Before that I
used to get at least one shoe per month. Now I am finding that I order through
Justfab wayyyy more than SD. Still will stay signed u with SD though but I wish they
would start showing me stuff I liked
To speak on the quality… Again I havent ordered in a while but the last several
pairs I did order months back were pretty good. I had one strap break on a pair that
I wear fairly often but the rest are still in tact and looking good. All my shoes are
pretty high heels and are comfy considering the size of the heel (how comfy can 5
inch heels really be anyways!)

Reply

Lilianna H.
October 17, 2012
I agree with you Tyesha, but I don’t know if it’s Kim who’s slipping. I
am beginning to wonder how much input she has with what gets
selected. She usually looks good when I see her, but how often is
she in SD fashion?
I am guessing she does some promo stuff and gets a check and
that’s the extent of her involvement.
I might be wrong, but I doubt I am.

Reply

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