Resume 2016

1. HILLARY GREENE
812 Murchison Drive • Millbrae, CA 94030 • 480.242.7004 • hlgreene@asu.edu
Skills Summary
Organization and Multitasking Abilities
 Hard working, intrinsically motivated, well-organized, meticulous, detail oriented
 Great interpersonal, oral communication and active listening skills.
 Problem solving skills pertaining to customer concerns, complaints, and objections.
 Ability to work independently and in cross-functional teams to get the job done.
 Prioritize and manage numerous projects simultaneously within deadlines by leveraging technology.
Operations Management, Leadership, Training & Support
 Lead operations product expert and technical point of contact for sales, support, and customers.
 Experienced in leading and creating live online web training sessions for software; led over 157
Webinar trainings and presented enterprise on-site product trainings.
 Developed best practice documents and Q&A’s to ensure client success; resolve and escalate
product issues with VP’s, executives and stakeholders.
 Experienced manager, delegated tasks and projects from 3 to 20 employees; motivated others to
maintain and improve positivity, teamwork, communication and productivity.
Bilingual Language Skills
 Verbal and written fluency in English and Spanish with an advanced understanding of Spanish
grammar and translation theories and techniques.
 Excellent analytical skills with ability to review and proofread documents in Spanish/English.
Professional Experience
2015-Present Near Me, Peer-Peer Marketplace CMS Platform, Account Manager / Customer Success
 Project Manage, platform web development of online web/mobile friendly marketplaces
 Nurture and maintain relationships, perform QBR’s with stakeholders and C-level management.
 Provide consultations and trainings and assist in the resolution of technical issues by diagnosing and
troubleshooting website issues to ensure a positive customer experience.
 Reported to the product management and engineering team which areas of the platform and user
experience should be updated and changed to decrease friction and negative churn of clients.
 Redesigned, re-indexed and updated entire existing knowledge base of over 130 articles
 Manage, retain and up-sell assigned clients by developing successful concept-to-launch plans with
effective technical solutions or custom design consultants.
 Manage contracts: trials, renewals, negotiations, and credits
 Defined standard operating procedures (SOPs) for sales operations and account management
 Internally implemented the migration of Salesforce Cloud to IQ, created workflows with platform
updates and upgrades, implemented and created an automations for departmental task workflows.
 Perform alterations to front end of marketplaces using HTML/CSS JavaScript and Liquid Markup.
 Strong understanding of domain and server systems DNS, CSR, SSL, ELB (Elastic Load Balance)
Server systems.
2014-2015 CAKE (formerly Leapset), Implementation / Solutions Engineer, Guest Manager
Software
 Set benchmark of 89% engagement rate with 87% retention rate; maintained highest level of trainings
in a month (67 sessions using Clearslide)
 Implemented workflow and automation for sales processes, onboarding to account management;
handled multiple follow-up calls and emails during different phases of onboarding to renewal; project
manage and create automation using Salesforce.

2. HILLARY GREENE
812 Murchison Drive • Millbrae, CA 94030 • 480.242.7004 • hlgreene@asu.edu
 Led cross-functional teams in the development of training videos with storyboarding, script writing and
video production.; 10 video tutorials for the Guest Manager application.
 Tradeshow vendor presentation experience for the Guest Manager vendor booth at the National
Restaurant Association Conference May 2016 signed two contracts
 Enterprise Account Management: such as TGI Friday’s Briad Group, Sufy enterprises, Spinatos
Pizzeria, TacoMac:
 Enterprise services: Project manager to manage multi-location “white glove” SaaS implementations
and trainings. 8-60 units per company. Record of 60 location implementation within a 5 weeks.
2014 Tropisueño Mexican Kitchen, Floor Manager
2012-2013 OHSO Eatery and Nano Brewery, Bartender, Trainer, Promotions
Technology
CMS Platform iOS App / Android / Windows Aloha, Micros
Braintree, Stripe Salesforce CRM Power Point
DNS Made Easy
Rapid SSL
Mobile Applications
Beta Testing
Salesforce Cloud
Email Support & Automation
Chargify,
Hubspot, Mailchimp
Clearslide
Xero Invoices
Jira Ticketing
Relate IQ
Payment Gateways
Xero, Stripe
Microsoft Office
DocuSign
HTML, CSS
JavaScript
SQL
Slack
Trello
Education
2009-2012 Arizona State University, College of Liberal Arts and Sciences Tempe, AZ
 Bachelor of Arts, Spanish Literature
 Translation Certificate Program Spanish/English
Relevant Coursework: Hospitality and Tourism Management, Beverage Management,
Study Abroad: Costa Rica 2007, Mérida México 2011, Italy 2012