Hitachi ID Password Manager provides self-service password reset and synchronization capabilities. It allows users to reset their passwords via a web browser, from the login prompt, or via telephone. This reduces help desk call volume from password resets by 40-70% and speeds up the reset process. Password synchronization ensures users only need to remember one password by pushing updates to all their accounts. This improves security, user experience, and reduces help desk costs associated with password management issues.

1. 1 Hitachi ID Password Manager
Managing the User Lifecycle
Across On-Premises and
Cloud-Hosted Applications
Integrated credential management for users:
passwords, encryption keys, tokens, smart cards and more.
2 Agenda
• Hitachi ID corporate overview.
• ID Management Suite overview.
• Password problems and Hitachi ID Password Manager benefits.
• The HiPM solution.
• Software demonstration.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 1

2. Slide Presentation
3 Hitachi ID Corporate Overview
Hitachi ID is a leading provider of identity
and access management solutions.
• Founded as M-Tech in 1992.
• A division of Hitachi, Ltd. since 2008.
• Over 900 customers.
• More than 11M+ licensed users.
• Offices in North America, Europe and
APAC.
• Partners globally.
4 Representative Hitachi ID Customers
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 2

3. Slide Presentation
5 ID Management Suite
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 3

4. Slide Presentation
6 PM Advantages
Hitachi ID Others
Password Manager
Built-in
Functionality:
• Password synchronization • Password reset.
• Password and PIN reset.
• HDD crypto key recovery.
• Enterprise single sign-on.
Always available:
• Web browser, smart phone. • Web browser.
• Phone call. • PC login screen.
• PC login screen. • Only available at work.
• At the office or mobile (WiFi,
VPN).
Integrations:
• 110+ target types. • Typically 10-20 connectors.
• 10 ITSM systems.
Scalability:
• Built-in auto-discovery. • Single server.
• Built-in replication. • Lots of scripting.
• Managed enrollment.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 4

5. Slide Presentation
7 Problem: Too Many Passwords
Every login account has its own: Password complexity creates business
problems:
• Password value. • High call volume :
• User interface. Users forget or lock out their passwords.
• Strength rules. This can be 30% of help desk workload.
• Expiration date. • Sticky notes :
Users write down their passwords and
may leave them in public view.
• Bad passwords :
Users choose simple, easily guessed
passwords.
8 The HiPM Solution
Hitachi ID Password Manager addresses the problems that arise from password complexity:
• Cost savings from simplified password management, rapid deployment, low TCO and fast ROI.
• Improved security from strong authentication, policy enforcement.
• Scalability to hundreds of thousands of users.
• Flexibility to integrate with existing infrastructure.
9 Problem: Password Management Costs
End users: Lose productivity when they have trouble logging in.
Support analysts: Spend much of their time resolving password problem calls. Must be
staffed for peak volume after holidays.
System administrators: Resolve escalated password problems.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 5

6. Slide Presentation
10 HiPM Cost Savings
Synchronization: Eliminates 60% to 90% of password problems.
Self service reset: When adopted by 40% to 70% of users, diverts problem resolution away
from the help desk.
Assisted reset: Shortens remaining password reset HD calls by 50% or more, to about 1
minute/call.
11 Problem: Password Security
Policy: Users prefer easily guessed passwords, write and share passwords.
Authentication: Weak caller authentication prior to HD password resets.
Delegation: Support staff require too many administrative logins.
Accountability: For support staff who perform resets.
Encryption: Passwords should not be sent or stored in the clear.
12 HiPM Security Benefits
Policy: Hitachi ID Password Manager can enforce over 50 password rules, on every
system.
Synchronization: No need to write down multiple passwords.
Authentication: Users are identified before being allowed a HD password reset.
Delegation: Support staff no longer require administrative credentials.
Accountability: All password-related events logged.
Encryption: Sensitive data is sent and stored encrypted.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 6

7. Slide Presentation
13 The Hitachi ID Solution is Flexible
Customize: Every aspect of the user interface
Integrate with: 110+ target system types
Call tracking systems
HR systems
Authentication hardware
Meta directories
IVR servers
Enforce: Password policy
Authentication rules
14 User Interface Flowchart
Access Identify Authenticate Action
Desktop Network Login ID Password Update Passwords
Web Browser
Workstation E-mail Address Hardware Token Manage Login Profile
Login Prompt
PDA Web Browser Employee Number Smart Card Manage Q&A Profile
Telephone Answer Personal Register Voice Print
Questions
Biometric Sample Manage H/W Token
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 7

8. Slide Presentation
15 Included Connectors
Many integrations to target systems included in the base price:
Directories: Servers: Databases:
Any LDAP, AD, WinNT, NDS, Windows NT, 2000, 2003, Oracle, Sybase, SQL Server,
eDirectory, NIS/NIS+. 2008, Samba, Novell, DB2/UDB, Informix, ODBC.
SharePoint.
Unix: Mainframes, Midrange: HDD Encryption:
Linux, Solaris, AIX, HPUX, 24 z/OS: RACF, ACF2, McAfee, CheckPoint.
more. TopSecret. iSeries,
OpenVMS.
ERP: Collaboration: Tokens, Smart Cards:
JDE, Oracle eBiz, PeopleSoft, Lotus Notes, Exchange, RSA SecurID, SafeWord,
SAP R/3 and ECC 6, Siebel, GroupWise, BlackBerry ES. RADIUS, ActivIdentity,
Business Objects. Schlumberger.
WebSSO: Help Desk: Cloud/SaaS:
CA Siteminder, IBM TAM, BMC Remedy, SDE, HP SM, WebEx, Google Apps,
Oracle AM, RSA Access CA Unicenter, Assyst, HEAT, Salesforce.com, SOAP
Manager. Altiris, Track-It! (generic).
16 Simple Integration with Custom Apps
• Hitachi ID Password Manager easily integrates with custom, vertical and hosted applications using
flexible agents .
• Each flexible agent connects to a class of applications:
– API bindings (C, C++, Java, COM, ActiveX, MQ Series).
– Telnet / TN3270 / TN5250 / sessions with TLS or SSL.
– SSH sessions.
– HTTP(S) administrative interfaces.
– Web services.
– Win32 and Unix command-line administration programs.
– SQL scripts.
– Custom LDAP attributes.
• Integration takes a few hours to a few days.
• Fixed cost service available from Hitachi ID.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 8

9. Slide Presentation
17 Multi-Master Architecture
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System System of Firewall Re
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HTTPS
18 Scalability and Fault-Tolerance
• Multiple Hitachi ID Password Manager servers can be configured for load balancing.
• Data is automatically replicated between servers in real time.
• Built-in high performance identity cache accelerates system response.
• A service monitors the health of each server and may restart it or take it out of circulation.
• A proxy server compensates for slow or insecure connectivity to remote target systems.
• There are production customers with up to 300,000 users on just two servers.
• Replication has been scaled to 20 servers.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 9

10. Slide Presentation
19 Password Synchronization
Problem Solution
• Users have too many passwords: • Password synchronization pushes
password updates from one system to
– On different systems, another:
– with different policies,
– expiring at different times. – Multiple physical passwords.
• Complexity leads users to do bad things: – Same value everywhere.
• Password synchronization allows users to:
– Write down passwords ("sticky
notes"). – Remember a single password value.
– Forget/lock out passwords and call – Manage it on a single schedule.
the help desk. – Comply with a single password
– Reuse old passwords. policy.
20 Transparent Password Synchronization
Password synchronization is designed to help users maintain a single, strong password across
multiple login IDs.
Transparent password synchronization leverages an existing user interface.
• Users change their passwords natively on:
– WinNT/Win2K/Win2K3 servers,
– Windows NT, Active Directory domains,
– Unix servers,
– LDAP directories,
– OS400 / iSeries servers,
– z/OS mainframes (RACF, CA-ACF2, CA-TopSecret)
• Hitachi ID Password Manager enforces a global policy, prohibiting users from choosing weak
passwords. Approved passwords are synchronized to other login accounts associated with the
same user.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 10

11. Slide Presentation
21 Transparent Synchronization Architecture
e d Password
tiv or
User Na assw ge Synch
p han
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Systems
Target Systems
. with local agent:
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Hitachi ID Target Systems
Management Suite with remote agent
Load
Balancer
TCP/IP + AES
Secure Native Protocol
22 Web Password Synchronization
Password synchronization is designed to help users maintain a single, strong password across
multiple login IDs.
Web password synchronization exposes a new user interface.
• Access a Web-based password change screen using any browser.
• Enter a trusted network login ID and password.
• Select a new password for one or all systems and accounts.
• Review results from the password update on each system.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 11

12. Slide Presentation
23 Web Password Synchronization Architecture
User
b
We Target Systems
with local agent:
b OS/390, Unix, RSA
We
Hitachi ID
Management Suite Target Systems
with remote agent
Load
Balancer
TCP/IP + AES
Secure Native Protocol
24 Prompting Users to Synchronize
Users do not volunteer to change their passwords.
• Hitachi ID Password Manager can identify users who should change their passwords either based
on upcoming expiration on a target system, or based on the last HiPM update.
• Users are asked to change their passwords:
– By e-mail, with an embedded URL to the HiPM server.
– By a Web browser, automatically opened during the network login script.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 12

13. Slide Presentation
25 Benefits of Password Synchronization
• Improved user service.
• Users have fewer password problems, so waste less time with login problems and call the help desk
less frequently.
• New passwords meet global quality standards.
• All passwords are changed regularly.
26 Self Service Password Reset
Problem Solution
• Some users continue to forget passwords • Self-service password reset enables
or trigger lockouts. users to authenticate themselves with
• These users still call the help desk. something else (a token, biometric,
• High call volume is expensive. personal questions, etc.) and reset their
own password(s).
• Hitachi ID Password Manager SSPR
allows these users to resolve their own
problems:
– This lowers help desk call volume.
– User service is available 24x7.
– Accessible via web browser, phone
or from the login prompt.
27 Access from Login Prompt
Problem Solution
Users who forget their network password • Secure Kiosk Account (SKA): access to
cannot launch a Web browser to access the self SSPR without client software ("guest"
service password reset application. account).
• GINA service: access to SSPR from UI
extension – no GINA DLL.
• Hitachi ID Phone Password Manager:
turn-key telephone access to SSPR.
• Temporary VPN: access to SSPR from
outside the corporate network.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 13

14. Slide Presentation
28 Secure Kiosk Account (SKA)
Support locked out users without deploying client software.
• User signs on with the login ID HELP
• No password is required to sign into the SKA.
• The SKA account has a special security policy.
• The policy specifies an alternate to the Windows shell.
• The Hitachi ID Password Manager shell opens a kiosk-mode Web browser to the self service
password reset Web page.
• Applies both to on-line and mobile users.
• Can be used to reset/unlock both local and networked passwords.
• No browser navigation, controls, border, etc.
• Closing the browser logs the user off.
29 GINA Extensions
Support locked out users without a "generic" domain account:
• Extend the Windows Graphical Identification and Authentication (GINA) subsystem, which:
– is responsible for capturing Ctrl-Alt-Del,
– presents the login screen and
– handles screen savers.
• The Windows GINA can be replaced by third-party DLLs, such as:
– Novell NetWare.
– Strong authentication products (smart cards, biometrics, etc.).
• Hitachi ID Password Manager includes two GINA extension approaches, both of them:
– Launch a kiosk-mode web browser.
– Run the browser with an unprivileged account.
• The first is a GINA wrapper DLL that adds a password reset button in the login prompt.
• The second is a GINA service program that adds a password reset button without modifying the
native GINA DLL.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 14

15. Slide Presentation
30 Self-service via Telephone
• Identification options:
– Numeric ID (e.g., employee number).
– Numeric mapping of network login ID.
• Authentication options:
– Numeric security questions (e.g., driver’s license, DoB).
– Biometric voice print verification.
– Hardware token.
• Features:
– Password reset / unlock.
– Token PIN reset.
– HDD encryption key recovery.
• Platform options:
– Use Phone Password Manager (turn-key system).
– Extend call logic on an existing IVR, using Hitachi ID Password Manager API.
• Limitations:
– Cannot reset PINs on smart cards.
– Cannot update cached credentials on mobile PCs.
31 Flexible, Secure Authentication
• Hardware tokens: generated password + keyed PIN.
• Biometric: voice print, finger print.
• PKI: smart cards, software certificates.
• Challenge/response using:
– Built-in or external data source.
– Both user-defined and standard questions.
– A flexible algorithm to validate answers.
– Multiple sets of multiple questions.
• Open architecture: Easily integrate with new authentication systems.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 15

16. Slide Presentation
32 Benefits of Self Service Password Reset
Savings Security
40% to 70% of users resolve their own problem, • Stronger authentication prior to password
and do not call the help desk. resets.
• Reset passwords meet quality controls.
• Detailed audit trail of authentication
attempts, resets.
33 Help Desk Password Reset
Problem Solution
• Even with synchronization and self • Assisted password reset shortens
service password reset, some users password-related support calls.
continue to call the help desk. • One process and UI handles everything:
• These calls can take 5-15 minutes to
resolve and cost $25 – $35. – Authenticate the analyst.
– Authenticate the caller.
– Reset multiple passwords.
– Clear lockouts.
– Create/close a support incident
(ticket).
• Reduce call duration to about 1 minutes.
• Lower incident cost.
34 Assisted Password Reset Process
• Help desk analysts use a Hitachi ID Password Manager Web page to:
– Login (authenticate the analyst).
– Look up the caller’s record.
– Authenticate the caller.
– Reset one or more passwords.
– Automatically create a ticket in the call tracking system.
• Call resolution time is reduced to 1 – 2 minutes.
• Help desk analysts don’t require direct access to target systems.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 16

17. Slide Presentation
35 Call Tracking, E-mail Integration
Hitachi ID Password Manager has an open architecture to notify other systems of over 116 types of
events.
• Simple configuration specifies what events to capture and what actions to take.
• Binary integration programs are included for:
– Altiris
– Assyst
– BMC Remedy
– BMC Service Desk Express
– CA Unicenter
– Clarify
– HEAT
– InfraHD HP Service Desk
– Tivoli
– Track-It!
• Open integrations via SMTP, HTTP, HTTPS, XML, ODBC interfaces.
36 HiPM Assisted Service Notes
Help desk analysts may:
• Either see, or be required to type answers to caller-authenticating questions.
• Either reset passwords, or reset-and-expire passwords.
• Enable or disable caller access to Hitachi ID Password Manager self service.
• Be granted the ability to:
– See or edit answers to security questions.
– See or edit login ID profiles data.
– Manage SecurID tokens.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 17

18. Slide Presentation
37 Benefits of Assisted Password Reset
Savings Security
Remaining password reset calls are reduced to • Ensure that callers are always
approximately 1 minute. authenticated prior to password resets.
• Reduce the number of people with
administrative rights.
• Improve accountability for help desk
password resets.
• Enforce password policy over reset
passwords.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 18

19. Slide Presentation
38 Impact of Synchronization and SSPR
calls
problems
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 19

20. Slide Presentation
39 RSA SecurID Token Management
Problem Solution
Users with RSA SecurID tokens forget their Users can clear, synchronize or reset their
PINs, lose their tokens, require clock token PINs; synchronize their token clocks;
synchronization, etc. These issues generate enable/disable their tokens or get emergency
help desk calls. access passcodes using the Hitachi ID
Password Manager self service token
management feature. In addition, HiPM can
authenticate users by validating a current RSA
SecurID token pass-codes against the RSA
server.
40 Token Management Process
• Users authenticate with a password.
• Once authenticated, users can:
– Enable / disable tokens.
– Request emergency access codes.
– Clear / set their PIN.
– Re-synchronize tokens.
41 Benefits of Token Management
Savings Security
Fewer, shorter help desk calls for token • Fewer people with ACE administration
problems. privileges.
• Stronger authentication prior to token
support.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 20

21. Slide Presentation
42 Managed User Enrollment
Problem Solution
• Deployment may require new user profile • Hitachi ID Password Manager includes a
data: managed enrollment system, which
identifies users that need to enroll and
– Question/answer pairs for invites them to do so.
authentication.
– Login ID reconciliation between
systems.
– Biometric samples (e.g., voice
prints).
43 Reconcile Login IDs Between Systems
Where login IDs are different on some systems, and there is no existing directory, meta
directory, matching attribute or map file to connect them, users can be prompted to "claim" their
own IDs:
• Users sign into a secure Hitachi ID Password Manager registration Web page.
• Users enter a login ID and password.
• HiPM finds unallocated instances of the login ID in the identity cache and tries to sign into those
target systems with the password the user provided.
• The login ID / target system ID is added to the user’s profile if the password worked.
44 Benefits of Managed Enrollment
Savings Security
Rapid deployment, low-cost data gathering. • Secure authentication prior to registration.
• Collect answers to security questions.
• Correlate login IDs across all systems.
• Identify orphan accounts.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 21

22. Slide Presentation
45 Rapid Deployment and Low TCO
Optimized to minimize effort: Using Hitachi ID Password Manager
technology:
• Password management with HiPM: • Built-in nightly auto-discovery of IDs,
entitlements.
– Initial deployment: • Both attribute-based and self-service ID
4 to 8 weeks of effort. mapping.
– Ongoing maintenance: • Automatically managed user enrollment
0.25 to 0.5 FTE. • No requirement for client software.
• 110 connectors out of the box.
• Rapid integration with custom, vertical
apps.
• Easy customization of GUI, business
logic.
46 Competitive Advantages
Unique features Rapid deployment
• Self-service password/PIN reset from • Key features built-in, not custom:
anywhere.
• Workflow to refresh OrgChart data. – Change request forms.
• Request for resources mapped to AD – Authorization process.
groups. – Access certification UI.
• Detect/block effective SoD violations. – Auto-discovery.
• Self-service ID mapping.
• Unique approach to workflow.
Scalable platform Integrations
• Real-time data replication. • 110+ included connectors.
• Multi-master architecture. • Flexible connectors.
• Proxy server to cross firewalls. • Built-in implementers workflow.
• Stored procedures, native code for speed. • Integrated with incident management,
SIEM, etc.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 22

23. Slide Presentation
47 HiPM Animated Demonstration
The following animations illustrate core Hitachi ID Password Manager user interfaces and processes:
• Security question enrollment: • SSPR with GINA Extension:
– A user authenticates and – A locked out user resolves his own
completes his personal profile of problem, from the login prompt,
questions and answers. using a GINA extension.
• Alias enrollment: • SSPR with Vista credential provider:
– A user attaches non-standard login – A locked out user resolves his own
IDs to his profile. problem, from the login prompt,
• Password expiration: using a Windows Vista credential
provider.
– A user is invited, via e-mail, to • Assisted password reset:
change soon-to-expire passwords.
• Self-service password reset (SSPR) – A help desk analyst signs in with an
using Secure Kiosk Account: RSA SecurID token and resets a
caller’s password.
– A locked out user resolves his own • PIN Reset for an RSA SecurID token:
problem, from the login prompt,
without client software deployment. – A user resets his RSA SecurID
token PIN with HiPM.
48 Locked out Windows 7 user resets own password
Animation: ../pics/camtasia/psynch-2/win7-credential-provider.cam
49 Locked out Windows XP user resets own password
Animation: ../pics/camtasia/psynch-2/5-password-reset-gina.cam
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 23

24. Slide Presentation
50 Locked out Windows user resets own password (no software
footprint)
Animation: ../pics/camtasia/psynch-2/4-password-reset-ska.cam4
51 Enrollment of security questions
Animation: ../pics/camtasia/psynch-2/1-qa-enrollment.cam
52 Enrollment of non-standard login IDs
Animation: ../pics/camtasia/psynch-2/2-alias-enrollment.cam
53 RSA SecurID Self Service Token Support
Animation: ../pics/camtasia/psynch-2/8-rsa-token-reset.cam
54 Reminder to change passwords
Animation: ../pics/camtasia/psynch-2/3-password-expired-email.cam
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 24

25. Slide Presentation
55 Assisted Password Reset
Animation: ../pics/camtasia/psynch-2/7-password-reset.cam
56 Hitachi ID Professional Services
• Hitachi ID offers a variety of services relating to Hitachi ID Password Manager, including:
– Needs analysis and solution design.
– Fixed price system deployment.
– Project planning.
– Roll-out management, including maximizing user adoption.
– Ongoing system monitoring.
– Training.
• Services are based on extensive experience with the Hitachi ID solution delivery process.
• The Hitachi ID professional services team is highly technical and have years of experience deploying
IAM solutions.
• Hitachi ID partners with integrators that also offer business process and system design services to
mutual customers.
57 Hitachi ID Solution Delivery Approach
Fixed-price: All work is delivered on a fixed-price, fixed-deliverables basis. The
"meter" is never running.
Phases, milestones: Hitachi ID recommends breaking up long projects into phases of 1–3
months. Work is reviewed and payment is due when milestones are met.
Open assignment: Each phase may be undertaken by Hitachi ID, the customer, a systems
integrator or a combination of the participants.
Templates: Template documents and sample business logic are used to expedite
work.
Customer portal: A self-service portal supports discovery, client/partner/vendor interaction,
document distribution and more.
© 2012 Hitachi ID Systems, Inc.. All rights reserved. 25

26. Slide Presentation
58 AdMax: Maximizing User Adoption
• Successful implementation of an identity and access management system must be supported by an
effective user adoption program.
• AdMax is an Hitachi ID professional services program, used to plan for and execute effective user
enrollment projects.
• AdMax is designed to maximize adoption of and ROI from Hitachi ID identity management solutions,
using:
– Best practices, case studies and industry norms.
– Enrollment, user adoption and ROI measurement.
– Incentive and disincentive programs.
– Presentations and training materials for users and HD staff.
– Project roles and responsibilities.
– Sample project plans, promotional materials, e-mails, graphics and other user communications.
– Workbooks for project implementation.
59 Summary
An integrated solution for managing credentials:
• Immediate security benefit: password policy, help desk caller authentication.
• Low deployment cost, minimal ongoing investment, significant IT support savings.
• Always accessible:
– Web browser on PC, phone or tablet.
– Windows login prompt.
– Pre-boot encryption password prompt.
– Phone call / IVR.
– Available at work and while off-site.
• 110+ connectors included.
Learn more at Hitachi-ID.com/Password-Manager
500, 1401 - 1 Street SE, Calgary AB Canada T2G 2J3 Tel: 1.403.233.0740 Fax: 1.403.233.0725 E-Mail: sales@Hitachi-ID.com
File: PRCS:pres
www.Hitachi-ID.com Date: March 1, 2012