Learn how to shift your focus from keeping people and equipment busy to having work flowing to your customers without unwanted waiting time and how that new focus will affect your meetings, process management, and metrics.
2. We are
too busy
No
thanks!
Are you too busy to improve?
Håkan Forss @hakanforss http://hakanforss.wordpress.com
This illustration is inspired by and in part derived from the work by Scott Simmerman, “The
Square Wheels Guy” http://www.performancemanagementcompany.com/
4. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
5. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
6. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
7. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
8. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
9. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
10. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
11. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
12. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
13. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
14. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
15. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
16. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
17. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
18. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
19. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
20. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
21. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
22. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
23. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
24. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
25. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
26. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
27. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
28. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
29. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
30. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
31. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
32. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
33. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
34. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
35. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
36. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
37. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
38. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
39. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
40. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
41. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
42. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
43. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
44. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
45. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
46. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
47. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
48. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
49. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
50. “A bad system will beat a
good person every time.”
W. Edwards Deming
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
51. We need to
Shift our focus
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
52. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
53. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
54. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
55. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
56. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
57. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
58. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
59. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
60. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
61. Shift our focus
Plan for less than 100% utilization
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
68. Shift our focus
How we run our meetings
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
69. What did YOU do yesterday?
What will YOU do today?
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
70. What is blocking progress
What can we do to finish
that today?
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
71. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
72. Shift our focus
On Blockers & Impediments
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
73. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
74. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
75. Blockers and Impediments
are like Gold and Gems
for improving flow
in your process
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
76. Shift our focus
Benefits of Work-In-Process
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
77. The hidden part of WIP limits
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
78. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
79. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
80. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
81. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
82. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
83. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
84. Lowering the water level uncovers
process improvement opportunities
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
85. Setting WIP Limits
Low Organizational friction High
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
86. Adjust WIP 20-30%
Identify the problems
Resolve the problems
Stabilize processRepeat
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
87. Flow Thinking
Flow Efficiency First
• Focus on the work not the workers
• Plan for less than 100% utilization
Blockers and Impediments is the Gold and Gems for
process improvements
Limiting WIP is a learning tool
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
88. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com