How hospitality properties like hotels, resorts, spas, restaurants, and more can incorporate audio into their telephony marketing strategies. Guest services, too, can be enhanced using telephony marketing.

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Audio Marketing for
Hospitality:

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Why do People Call Your
Venue?

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Callers Looking for Information

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Callers Making Reservations

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The type of information requested may
vary, but getting the information they
need in a professional manner is their
goal, and yours.
Click Here to Download Our Guide

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The Elements of Telephony Marketing
Message On Hold
IVR
Announcements
Multilingual
Options
Voicemail
Greetings
Telephone
Surveys

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IVR Announcements

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IVR Systems
Manage Incoming Calls
Efficiently

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Often IVR is Used For:
• Operating hours
• Driving directions
• Popular Departments like Catering or
Reservations
• Seasonal Rates
Blog: More ways HospitalityVenues can use IVR
announcements

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Callers can be frustrated with a difficult-to-
navigate IVR phone system.
Click Here for Best Practices

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Message On Hold
Communicate with callers already
interested in information because they
called you.
Turn hold time into an active marketing
experience.

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Using On Hold
Marketing, you can:

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List Amenities, Special Services and Local
Points of Interest

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Highlight Seasonal Rates and Accommodations

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Promote New Menu Options and Specials

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Considered Groupon?
Daily deals can generate business – but your
phone system should be prepared.
Click here to learn how MOH can help you prepare
for a Daily Deal

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Multilingual Productions

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Multilingual options can be used in your
IVR system and Message On Hold, giving
callers the full experience of your brand,
throughout their call.
Attract Global Visitors

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By providing a multilingual experience on the
phone, visitors may feel at home in your
facility, even before their first visit.
Click Here to Learn How Multilingual
Telephone Systems ImpactYour Business

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Professional Voicemail Greetings
Callers have navigated your phone system, but personnel is
tied up assisting others.
No problem—they can leave you a voicemail…

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When your greeting leaves a less than stellar
impression, you risk losing business.

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Here’s How:
Follow these steps
Use a ProfessionalVoice Over
Free Download:TopTips for ProfessionalVoicemailGreetings
Make the Best Impression On your Voicemail

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Telephone Surveys

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Create a Survey
Ask questions about customer service received, marketing
messages heard, and the overall caller experience.

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Don’t underestimate
the power of surveys
for reaching guests.
Sometimes- just asking
the question is all you
need to do to say, “we
care”.

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Your phone system can be used for more than
making and receiving calls. It can be a powerful
marketingand guest services tool.

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Click Here to learn how Hospitality Properties
can use audio to enhance Marketing
Strategies.