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Similaire à HB Software Solutions's Same Day Scheduling Services
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HB Software Solutions's Same Day Scheduling Services
- 1. By HB Software Solutions
- 2. Allows Anyone Seeking Transportation to ◦ Call MART on Regular Phone System ◦ Send Text MSG Request ◦ Send Request via M-ITS Portal
- 3. Same Day Scheduling Tool Analyzes Across Routes to Accommodate Trip ◦ MART Fixed and Paratransit ◦ LRTA Fixed ◦ WRTA Fixed If trips can Be serviced – Response Is sent to rider to Accept/Decline using SMS
- 4. Extension of Text My Ride Scheduling System Trip Requests Sent to: ◦ SDSS ITMS Server via phone using SMS or web portal ◦ Send Fixed Route information to the rider ◦ Send response back to the rider to accept/reject trip for Taxi and Paratransit
- 5. Riders Send Text to Predetermined Number with: ◦ Pick Up & Drop off abbreviation ◦ Desired Time of Travel Info. Will Be Sent to Same-Day Scheduling System Riders will get response from the System
- 6. System Alerts Rider If Trip Can Be Fulfilled: ◦ Same Day Same-Day Itinerary Sent to Rider - Info. Includes: ◦ Pick Up & Drop Off Address ◦ Time ◦ Service Provider ◦ Cost & Approved Method of Payment User Can Accept or Decline Trip
- 7. The app allows Smartphone users ease of access to information Will be available for iPhone & Android platforms
- 8. Choose a Route from the list Scroll through our UI & pick stops/time Sends txt message for availability
- 9. Response txt will be sent to rider Can either be performed or not Rider can choose to accept or decline Rider can choose Nearest Stop option
- 10. Riders have options on mode of transportation desired ◦ Bus ◦ Van ◦ Cab ◦ Commuter Rail (pictured)
- 11. Access Via Internet from Phone/Mobile Device Web Portal to book ride between predefined stops using public transit, MART paratransit or TAXI and SMS. Track Vehicles Online
- 12. Target Audience ◦ Veterans /Senior Citizens ◦ Students/Young Adults ◦ Parents/Shoppers ◦ Working Individuals
- 13. 40% of Veterans Are 65 & Older Live Mainly in Rural Areas Vet’s Mental/Physical Injury Rates On Rise Current Means of Transport: ◦ Veterans Reimbursed for Own travel ◦ Transport Provided By/Contracted from VA Centers ◦ Volunteer Organizations
- 14. Need Traveling Assistance to: ◦ VA Med/Detox Centers ◦ VA Community Based Outpatient Clinics ◦ Veterans Centers ◦ VBA Regional Offices ◦ Acquire Daily Amenities ◦ Job Interviews ◦ Veteran Gatherings
- 15. Same-Day Scheduling Allows: ◦ Veterans/VSO/Family Members to Schedule Rides ◦ Larger Area of Travel ◦ Increase Sense of Autonomy ◦ Volunteers/VSO/Case Workers to Be Freed Up
- 16. Plan Trips in Advance Spur of the Moment Outings Possible with New Service More Mobility & Freedom of Travel Service Provides Sense of Independence
- 17. Unpredictable Schedules Going To and From Campus Class Schedule Often Change Hold on campus or off campus Jobs & cant Be late
- 18. Plan Shopping Around Bus Schedules Missed Bus = Huge Delay in Day Has Children to Care For ◦ Take to School ◦ Doctor Appointment ◦ Daycare ◦ Errands w/Parents
- 19. Late For Work: Not an Option Can Make Bus Transfers Due to Scheduling Changes of Routes Decreases in Absenteeism Translates to Higher Productivity in Workplace
- 20. Process ◦ Visual Aids ◦ Upgrade Intermodal Station ◦ Website Update ◦ Communication Management
- 21. Create New Visual Materials ◦ Pamphlets ◦ Posters ◦ Cards Create Newsletter Informing Riders of New Services & Changes
- 22. Make Schedules Visible to Riders ◦ Place Schedules/Pamphlets/Pos ters/Cards On Intermodal Station Buses Paratransit Commuter Rails Shelters
- 23. Design New Layout Add to Existing Website Upload New Content ◦ Routes ◦ Stops ◦ Schedules ◦ How-To Use New Service ◦ Stop Codes Maintenance & Upkeep
- 24. Educate Intermodal Staff on New System ◦ Call Center ◦ Fixed Route Drivers ◦ Paratransit Drivers ◦ Taxi Service ◦ Ticket Booth Service
- 25. Create / Update MART Facebook ◦ New Service ◦ Changes ◦ Projects & Events Establish Twitter Account for: ◦ Ease of Update Scheduling Changes & Delays ◦ Instant Feedback from Riders
- 26. Transit Authorities That Implements Such Service ◦ Chicago Transit Authority ◦ Metropolitan Transit Authority ◦ Hillsborough Area Regional Transit Effects on Ridership ◦ Satisfaction Increase ◦ Able to Plan More Efficiently ◦ Ridership Increased Due to Up-To-Date Information
- 27. Become More Visible in the Community Collaborate With ◦ Schools (Local & College) ◦ Fire & Police Departments ◦ City Hall Council & Functions
- 28. Target Riders with New Service ◦ Increase Ridership ◦ Gain New Riders ◦ Increase Satisfaction Amongst Rider Have Larger Presence in Community ◦ Communicate Benefits of Using New Service Create Image Online Through Social Media ◦ New Feedback System ◦ Instant, Quick and Easy to Use ◦ Better Quality of Service for Riders
Notes de l'éditeur
- This new service allows riders who are seeking transportation for the same-day to use any of the three means listed to find out if their needs can be met that day or be scheduled for a future ride date.The information will be run through the algorithms and a determination will be made if a provider can perform the trip.
- This tool analyzes the fixed routes across the MART, LTRA and WRTA as well as MART paratransit routes to see if the request can be fulfilled.If the trip can be serviced a response will be sent to the rider with an itinerary consisting of pick up and drop off location and time of travel.Riders can accept or decline the itinerary.
- ITMS Same-Day Scheduling system is an extension of the TEXT MY RIDE scheduling system. This is a component of the ITMS-ADS Scheduling System already in place at MARTThe trip request information is sent by web portal or text to the server. The ITMS SDSS System will activate and analyze the data.Once the trip request has been generated a determination will be made by the system if it is for the same day or future.
- Riders can access trip information via the internet from a phone or mobile device.They will go to a predefined URL and enter their trip information. The web portal will act as a gateway between the rider and the same-day scheduling system and the information is sent to the server.They can also track the vehicles online in real time to know where exactly it is.
- The riders that will benefit the most from this new service are students, (disabled) veterans, senior citizens, young adults, parents, shoppers, and working individuals.This group of riders often has schedules that can change at the last minute. Their needs can be met by using this service.
- There are approximately 23.1 million veterans of military service in the U.S. today and 40% of them are 65 and over.The National Rural Health Association reported that many of these Vets live in rural and non-metropolitan communities. For every fatality in Iraq, there are 16 injured soldiers; in Vietnam the ratio was 2.6 injuries for every fatality. These rising statistics alert us that mental and physical injuries of Vets are on the rise. Nearly 2,000 Iraq and Afghanistan Veterans have returned with traumatic brain injuries.A Veteran’s current means of transportation are either being reimbursed through their own travels, have transportation provided by or contracted through VA Centers or by volunteer organizations. Scheduling and booking through these providers can take a couple of weeks. Travel needed cannot be guaranteed. Vehicles available may not be suitable for disabled Veterans.
- 1. Veterans do not have many transportation options available to them. They need to travel, sometimes far distances, to get to the services that will aid and help them in their everyday lives. These services include but are not limited too: VA medical centers/community based outpatient clinics/Veterans centers/VBA regional offices, acquire daily amenities (groceries, shopping, launder, etc.), job interviews and Veteran gatherings.
- Same Day Scheduling allows forVeterans/ VSO/Family members the ability to access the program via the multiple points of access and schedule a ride for the veteran in need. This will make it easier for all parties involved as the system is by far simpler and can be adapted to the modes preferred by the users (ie. Cell phones, landlines, internet, ect. Ect.) The service provides a greater area of travel as it is soon to be implemented state wide. This means veterans can access multiple routes available to them to go to places they need to go too without worrying if their local providers have services in that particular area. By allowing veterans access to this service this can create a greater sense of autonomy and independence for them. They will both physically and mentally feel better by being able to retain some for of mobility for themselves. Volunteers, VSO and case workers can be freed up by not constantly having to drive veterans to where they need to be. This can mean an increase in man power and productivity in other areas of helping these veterans.
- Elderly, specifically retired and still living in their homes have the most leisure time available to them. This population typically plans ahead and has rides scheduled. However, the need can still arise for a last minute or emergency doctor visit, medicine pick up or shopping errand. For these needs they will be able to utilize this new service.Contact places they frequent and post new information they can see about this new same day scheduling service.
- Many students use public transit to go and come back from Fitchburg High School as well as Fitchburg State College. We can educate the schools and commuter rails about this new service offered. These services can help them better plan their own schedules and be on time for class and or work. Younger users of public transit want information at their fingertips. They will appreciate being able to use their smart phones and getting their information in seconds.
- Single parents are a large population of the passengers that use public transit on a daily basis.They frequent shopping plazas, doctor’s offices and grocery stores for their daily needs. It would be helpful to contact these type of locations to place informative materials about MART’s services for them to use.
- A large majority of riders are from the working class community.These riders need the buses to be on time and/or have rides scheduled on the spot in order to make their shifts.Lowered absentee rates can be a result from using this service.
- This process is a multi-step implementation to explain MART’s new service – Same-Day Scheduling Service.The process will include creating a website and a text message service.
- Schedules should be updated.Cards can be created with the new stop codes for the same day pick up scheduling for riders to have with them at all times. Newsletters can help inform riders of changes going on at MART. E-Newsletters and physical ones will help both users of technology and those who prefer the physicality of having it in front of them.
- New informational visual aids should be posted throughout the Intermodal stations.Route specific buses should also have their routes posted inside the bus so riders can plan accordingly.
- Create a new mobile website for riders to check the schedule of their buses – easier and faster.CTA, BART, King County Metro Transit, NJ Transit and Maryland Transit Administration are a few that currently use some form of texting alerts.Use SMS/Texting to find Same-Day Schedule Options.Upload stop codes and instructions on how to receive same-day scheduling services and status of buses & routes.
- Staff would need to be trained on how to use the new system.Educating them is a priority in order for this new system to work well for the transit authority and its riders. Survey riders about the new service to see what can improve and what steps are needed to get those results.
- Many transit authorities through out the nation have created and utilized a facebook page for their riders.Twitter has become a rapid movement as well. MTA, CTA and HART are big users of Twitter.Social media allows you to constantly update and keep riders informed of schedule changes and delays as well as news on new projects and endeavors.
- Many major transit authorities throughout the nation have already implemented a service of text requests for scheduled rides.The benefits they have received were more than they expected. Ridership increased as riders were able to not only request same-day pickup but also track their buses to know where and when it will arrive and make changes to their personal schedules if it is late.
- Community outreach will allow MART to inform riders about new same-day schedule services being offered.MART can provide demos and host seminars to teach riders how to use the new system.