3. Sales Transformation Solution Overview
Find Interact Measure
The Right People Virtually without Business Results
compromising
IBM Insight Forum 09
Network as a Platform
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10. WebEx Meeting Centre Session Initiation
Desktop Collaboration Meeting traffic
VoIP/Video
IBM
Forum Web Zone
DB
WebEx Clients
On enterprise network Servers
Servers
Servers
Recording
Meeting Zone
Intranet Internet
Internet
Intranet
Collaboration Bridge
Collaboration Bridge
Multi-Media Platform
Multi-Media Platform
IBM Insight Forum 09 Make change work for you
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13. Business Results
SOAR Virtual Sales Specialist Initiative
Combination of Technology, Process and Culture change
Web 2.0 Cisco UC&C SOAR Business Results
Applications Solutions
Expertise Locator Customer 39% to 51% increase in external
Reach interactions.
Interaction Satisfaction ratings between 4.7
Quality and 4.9 (out of 5.0 Rating)
Time Saved 6 to 17 hours saved per week
per specialist
Virtual Community
Expenses 52 to 63% decline in T&E
Reduced Expense
Bottom Line 1 FTE saved for every 5 virtual
specialists; better work/life
balance
Sources: Detail interaction tracking, PSS/CSE Make change work for you expenses analysis July 2008
IBM Insight Forum 09 survey March 2008, Y/Y
®
14. 14
Thank you
Questions?
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