Join VMware to find out how businesses of all sizes can benefit from taking a less tactical consolidation of non-critical systems by making a strategic investment for all applications through virtualisation and virtualisation management. This presentation covers what business can do now to pave the path to Cloud computing, leveraging the efficient pooling of on-demand, self managed virtual infrastructure, consumed as a service.

1. Unified Communications
Extend your business with Brilliantly
Simple Communications!
Gavin Milton-White
Country Manager ANZ
© 2010 ShoreTel, Inc. All rights reserved worldwide.

2. Communicate Anytime, Anywhere with Any Device
Office On the road
Home Hotel
Mobility Video
Web
Conferencing
Collaboration
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2009 ShoreTel, Inc. All rights reserved worldwide.

3. What does Unified Communications mean
for Business?
Continuity of Communication & Customer Service…
Ease of Use
Non-Stop Productivity
Real-Time Responsiveness
Flexible Work Force
© 2010 ShoreTel, Inc. All rights reserved worldwide.

4. The Problem
Administration
Customer
Management Users
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

5. Management
Easy
TCO & ROI
CSAT
Staff
Retention
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

6. System Administrator
Easy to
deploy
Flexible
Reliable
Easy to Use
Easy to
Learn
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

7. The User
Easy
Flexible
Blended
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

8. Brilliant Simplicity = Solution
AntiSpam Remote
AntiVirus Access Backup Unified
IM Messaging
Presence Mobility
Collaboration
IP
Telephony
Firewall
VPN
Audio
File
& Print Conference
Server Web
Mail Office
Server Server
Productivity
Lotus Foundation Reach
Lotus Foundation Start
ShoreTel Add-on
© 2010 ShoreTel, Inc. All rights reserved worldwide. 7 7

9. Day in the life of a UC worker!
7:00am – 8:30am: Home Office
Key Business Benefits
• Workplace functionality from home
[Home] Supply Issue Phone Call
• Uses work phone lines and user DID
with US (Ph:+612 9959 8060) • Simplified Management
• Remote or Home workers
• ShoreTel VPN Handset or Office
Anywhere
• Login as your own office extension
• Turn any phone number into your
ShoreTel phone
• Over Internet connection
• Simplified Management
• Single User Creation for the entire
system in Foundation Management
• End User touch-less configuration
• Client comes all preconfigured with
Plug in already installed
© 2010 ShoreTel, Inc. All rights reserved worldwide.

10. 9:00am – 12:30pm: Sydney Office
[Sydney Office] Preparation, Meeting, Key Business Benefits
Presentation, Demonstration, … • Improved Efficiency
• Non-stop Productivity
• Real-Time Responsiveness
• Customer Service
• ShoreTel Office Handset
• Retrieve Voicemails via Email
• Desktop Applications
• Notes & Sametime
• Unified Messaging
• Screen Pop caller details
• Make and receive calls
• Transfer, forward, hold
• Conference calls
• Speed dialing, call history
• Presence, IM & Video
© 2010 ShoreTel, Inc. All rights reserved worldwide.

11. 12:30pm – 1:30pm: Travel to Airport Key Business Benefits
• One Number contact
• Increase responsiveness,
[Taxi] Travel to Airport • Reduce phone tag
• Use your time efficiently
• Single Number
• Single History
• Internal Directory Access
• Reduce mobile phone charges
and leverage PBX features & call
cost economies
• Single place to pick up all voice
messages
© 2010 ShoreTel, Inc. All rights reserved worldwide.

12. 7:00pm – 8:00pm (NZ): Hotel Room Key Business Benefits
• One Number contact
• Expensive QoS Networks no longer
required
[Hotel] Product Update, +61 9959 8088
• Reduce expensive International
Passcode: 1234567 roaming or Hotel phone costs
http://apacbridge.shoretel.com • Work how and from where you want
• Sametime using
“Office Anywhere” Mode
• IP link for data and call control link
• Uses PSTN for Voice traffic
• Expensive QoS Networks not
required
• Full Feature transparency
• Softphone
• Conference Bridge
• Web Collaboration
• 204 parties
• Desktop sharing
© 2010 ShoreTel, Inc. All rights reserved worldwide.

13. ShoreTel and IBM: Brilliant Simplicity
Easability
Superior reliability and scalability
Lowest TCO
Raving fans
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

14. ShoreTel and IBM: Brilliant Simplicity
www.shoretel.com
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

15. Unified Communications
Extend your business with Brilliantly
Simple Communications!
Gavin Milton-White
Country Manager ANZ
© 2010 ShoreTel, Inc. All rights reserved worldwide.